GiffGaff - www.giffgaff.com

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GiffGaff - www.giffgaff.com
★★★☆☆
2.6
40.0% of users recommend this
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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

GiffGaff are a SIM only, mobile provider with great value prices and no contracts. Have you used their products? Submit your review and tell us what you think about their site and services.
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Latest Reviews

“Wouldnt recommend to an enemy let alone a friend?...”

★☆☆☆☆

written by FargoSchmargo on 14/01/2022

Giff Gaff? Niff Naff more like, if you are a fan of the buffer wheel then Niff Naff Giff Gaff is definitely for you. Shocking speeds, dropped connections, bad phone calls, despite where I am, I used to really think this network had something about it but it is just taking advantage of those without id, who have bad credit, who cant get contract phones or dont want contract phones, where I live is quite poor and everyone I know is on Niff Naff! Thats its market, constantly putting up prices, coming out with like "always on" data? yeah always on at the same pace as a fish on a bike! bearing in mind theres a data cap! no mm messages allowed, then they offer to pay an extra tenner a month to get data thats always on even though they say their data is always on? confused? nah not really they are just conning people. I have since gone over to 3 sim only contract through my girlfriend So impressed and able to watch netflix and amazon prime without any rude interuptions, able to update my apps without worrying about running out of data even though the dtaa is supposed to be always on!! naff niff naff giff gaff 

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Was this review helpful? 2 0

“Purchased an iPhone XSMax "Refurbished Like New" from...”

★☆☆☆☆

written by MobiFan on 15/04/2021

Purchased an iPhone XSMax "Refurbished Like New" from GiffGaff for £549. From day one the device intermittently displayed a "SIM Card Not Installed" error, so I sent it back for repair under warranty. I received an email today saying the damage was not covered under warranty, and that it would cost me £559 to repair, yes that's right, £10 more than the purchase price. So in summary, GiffGaff sent me a faulty phone and expect me to pay for the repair, all class! Of course I'm not accepting this, and I've already instructed my solicitor to commence legal proceedings against GiffGaff. See you in court GiffGaff!

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Georgehargas's Response to MobiFan's Review

Written on: 07/09/2021

Take them to small claims court had a similar problem with a duff phone they sent me and they had the ordacity to try and bill me for repair . Incidentally won my claim plus costs.

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Was this review helpful? 4 0

“What a bunch of left wing idiots”

★☆☆☆☆

written by Bradynb1980 on 09/06/2019

Fully agree with the previous review. I got banned from their forum after answering a question posted by one of their left wing snowflake moderators. I posted an answer they were begging to hear and then they revealed in being little itty bitty poor little snowflakes When I didnt give them a little sums answer they wanted to hear. They must be the " you didnt lose you were a runner up" generation. Regarding the phone service...dont expect any kind of service when you go abroad in Europe. I was let down big time. Customer service ignored all of my emails

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Was this review helpful? 19 1

“Consider it a "Badge Of Honour" if they ban you ”

★☆☆☆☆

written by freespeach4all on 15/03/2019

Cant recommend anything good about Giffgaff the 3 months 3 goodybags worth of slow 4g speeds or none existent customer service ,general discussion forum infiltrated by pretentious left wing idiots who don't offer any customer support ,don't like free speech on the "general discussion forum" and quite happy allow the slandering of free speakers or anything else goes that complies to their loony left ideology. 

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Was this review helpful? 24 1

“Worst mobile phone network ever!”

★☆☆☆☆

written by 13Ramos on 19/01/2019

I opened an account on January thinking it could be a good way to save money. If i can give you an advice pick up another economic one like Three Mobile for example,where i am going back to. I almost never had access to internet with giffgaf. I had to count on my wifi at home and at work otherwise would be completely unreachable. I sent many messages to their agents but am still without service. Forget about giffgaff, you will pay for a service you dont get.

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Was this review helpful? 22 0

“No regrets leaving ”

★☆☆☆☆

written by OldNorris67 on 13/01/2019

Poor service (no call centre just clueless help on the forum , no help should any problems,arise which they do ) , unscrupulous advertising practices (employees pretending to be customers ) throttled 4G piggyback off 02 slow network . Poor value compared to Smarty Mobile which is better value cheaper better service on 3 network super fast 4G data unused data you can carry over .

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Was this review helpful? 27 1

“Could use some improvement”

★★★☆☆

written by mommybearjulie13 on 09/01/2019

I've been a giffgaff customer for almost six years and have had very few problems. No contract which is great, as I've had bad experiences with contracts in the past. However, I am not happy about the fact they've put the prices up by £5 a month! Also, they could really do with setting up a helpline, like EE and Vodafone have etc. All the "help" is online and it hasn't really been helpful at all. Overall a good network, but could do with a few improvements.

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Was this review helpful? 3 6

“don't want to use ”

★★☆☆☆

written by Edwards371 on 14/12/2018

I don't like to use this very bad network connection there is no single network connection and should want to improve the connectivity when they will going to improve such think i specially recommending plze don't use it

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Was this review helpful? 8 0

“Gone Downhill”

★★☆☆☆

written by Vaughan272 on 05/12/2018

Came to GiffGaff 6 years ago but decided to leave and return to Asda Mobile 1 year ago. At the time of joining I thought that GiffGaff were great, and had 5 years of good service from them. Certain things bugged me, like the account page of their website (which you use to select your 'Goodybags'/bundles) as it's pretty childish and clearly aimed more towards younger teenagers. The 'Community' section where you could seek help & advice on network issues was also a nuisance as any query you posted tended to get 20-30 responses, mostly users copying suggestions that had already been made in order to gain 'Kudos' - the more 'Kudos' a user got, the more talk/text/data would be added to their account. It meant that the Community was largely pointless as it was full of kids vying to get a few pence extra in phone credit. Call quality and network (O2) reliability were fine in the first year or two, but as time went on, quality decreased, calls would often drop-out, and there were various unannounced service outages in the town in which I worked. GiffGaff also sells phones which are overpriced compared to what's available elsewhere, and after a particularly poor purchasing experience with their parent company O2, I decided to quit GiffGaff and return to Asda Mobile. Asda's bundles are not quite as good value for me, but their network reliability (EE) and customer service more than make up for it.

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Mattaki1035's Comment

Written on: 31/12/2018

EE are terrible. Never get internet signal in shops, supermarkets etc

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Was this review helpful? 18 1

“Very poor mobile network service offered by Giffgaff.”

★☆☆☆☆

written by wfMcCullough303 on 22/08/2018

By far the worst mobile network I have ever used. If I could give 0 stars I would. I have had the worst experience using Giffgaff's appalling services. This mobile network is very poor to say the least. I am shocked that they have not been shut down. As a customer I feel badly treated and deceived. There signal is very poor and there bundles, as mentioned are extremely deceptive. Having been a customer of the 3 Network previously (A exceptional mobile network) I am deeply disappointed with the terrible mobile network services I have received from Giffgaff. I am very that a company in this day and age, can operate there business in this way. I feel that I have been badly treated by Giffgaff. I would strongly advise others to not use Giffgaff as your mobile network provider.

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Was this review helpful? 23 1

“Dear mr chief executive giffgaff are the worst company...”

★☆☆☆☆

written by Sarab253 on 08/05/2018

Dear mr chief executive giffgaff are the worst company that i have ever had the misfortune to use. Any problems, you cannot contact them, no phone number, no email but they will rip you off when it comes to taking your money. You may think that you have paid for say service 1, but when you finally get it, it is service 2, so no free calls and texts when that is what you have paid for, instead just calls and texts to the value of £10. 00. Absolute rubbish company. Still i suppose the only saving grace is that i only lost £10. 00. Regards 

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Was this review helpful? 34 0

“False advertising ”

★☆☆☆☆

written by Gamer720 on 07/03/2018

Be careful everything Giffgaff advertises is misleading truly unlimited data.....FALSE..... What they advertise and what you get are two different things. If your on UNLIMITED DATA (like I was) how can you be accused of and have Giffgaff data is NOT unlimited ,expensive £20 4G unlimited minutes, texts and data is throttled to a miserly 0.2 MB after you have used your first 6GB of data nearly 60 times slower than average UK 4G speeds. Customer service 1/10 Signal 4/10 DATA 0/10 NOT unlimited Once had to wait 4 days with no service while they sort your problems out, 4 DAYS to be precise NOT 24 hrs like they advertise . Free to go free to stay ..they didn't even refund my credit having no service the 4 days or give me an extra 4 days service Stay away there not worth the hassle..................

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Was this review helpful? 35 0

“It may sound like an exaggeration and it's really not,...”

★★★★★

written by MeJulie121 on 01/03/2018

It may sound like an exaggeration and it's really not, but I would say that GiffGaff is the best mobile network I've ever been with! (and I'm difficult to please) I use the £20 4G plan which includes unlimited texts, calls and data. Haven't had many problems so far. Sometimes the connection is bad or the speeds slow down, but it's not often.I like that I've got an online profile and it's easy to pick a goodybag or top up. They make it interesting and fun. I wish GiffGaff had a call centre because it's mostly online. I've been with quite a few networks and so far GiffGaff are the best value for money. It's free to call most numbers in the uk when you have a goodybag. I've been with GiffGaff for at least two years now and haven't looked back. Even now when I see other mobile providers advertise their deals I still get more of a deal on my current tariff so I don't think I'll leave. Also it's free to contact other GiffGaff numbers even when you don't have credit! No contract involved, you top up as little or as much as you like and will suit any unlocked phone. Haven't had any hassle between the phones I've had and the network! Five Stars from me and that's rare!

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Was this review helpful? 1 59

“Awful company”

★☆☆☆☆

written by zub12 on 07/11/2017

They took credit from my phone and I even haven't used that credit. I made no phone calls or texted, then they expect u to take surveys for topping up. Which is a waste of my time, absolutely awful.

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Was this review helpful? 37 0

“Beware disingenuous advertising”

★☆☆☆☆

written by perfecthost on 03/11/2017

Giffgaff's whole advertising campaign is based on the claim that customers are both "free to go" and "free to stay". This is not true. Customers are NOT free to go. If you do go, giffgaff refuse to refund any remaining credit, making this an effective charge for leaving. They say you're free to spend your credit before you go, but this is a pointless waste in many, if not all, circumstances.

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Was this review helpful? 31 0

“Never worked, couldn't contact them, appalling.”

★☆☆☆☆

written by BryanMcDougall60 on 14/09/2017

Nothing about Giffgaff is good. Poor coverage Awful website Awful customer service

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Was this review helpful? 24 0

“Expensive and poor value for money ”

★☆☆☆☆

written by Reillyyz204 on 13/08/2017

Giffgaff is expensive considering the price you now pay for the deals they offer and poor service compared to the opposition Plusnet ,ID Mobile,Leebra and Freedom Pop who are offering much better value deals with proper 4G internet no hidden extras . Example Plusnet 1month rolling contract 1,000 mins unlimited teaxt and fast 2GB data £6 giffgaff equivalent £10 and thats 500 minutes less calls.even Freedom pop do a better no contract deal for £7 with unlimited calls . giffgaff's 4G speed is not really 4G throttled to an average dreadful 030-.98 MBPS and the advertised unlimited is NOT unlimited but capped at 6GB month . Also giffgaff has no call centre if you encounter any problems ,reason they say 'to keeps the price down' reality more profit for them having no-one to help you and you have to submit your problem on-line which was useless for me as my problem was i had no internet so couldn't resolve my problem hence changed my provider and trying the alternative mentioned above which all finding better than giffgaff cheaper no throttling and fast 4G not rubbish dial up 4G like giffgaff's.

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Was this review helpful? 39 0

“why is it so complicated?”

★☆☆☆☆

written by on 13/06/2017

Wanted a new mobile operator. PAYG only no bundles etc. Did not want online registration of payment details etc - just old fashioned PAYG. Oh dear what a palaver - 'sign up, register, goodbags????, transfer number? do this, do that....no thanks. Bye!

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Was this review helpful? 23 1

“Can't give money away !”

★☆☆☆☆

written by OdinTennant on 08/09/2016

Thought that the site looked good and wonderful tariff. Tried to make a payment to open an account - not once - but ^ times and each time my cards were declined. Rang the bank and no problem with my account or details. Forget this site. If not being able to open an account is a major issue I hate to think what other problems might be around the corner !

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Was this review helpful? 19 0

“Appalling customer services”

★★☆☆☆

written by Nicholson208 on 10/07/2016

If you want any useful assistance after Giff Gaff have taken your money then this is not the company for you. They can't even change a phone number over to a different SIM without the too difficult light coming on and their appalling customer services means I have to wait 5 working days for this to happen. Very unhappy, but it's ok they have my money so what do they care.

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Was this review helpful? 21 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

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Asked by arthurguy67 on 22nd May 2014 Report this content
Can I use hml cable for streaming movies on £12 goody bag?

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Answers (1)
Report this content techknowviking Written on: 15/04/2017
No 4G is too slow
Asked by jm19 on 10th May 2014 Report this content
If I buy a £10 goody bag and don't use all the data and calls, does it carry over to next month or do I have to purchase a goody bag every month?

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Answers (4)
Report this content ken.webb Written on: 12/05/2014
No carry over, but Giffgaff will tell you your usage and advise if you are better off with a cheaper Goody bag. Hope this helps
Report this content Jakelong Written on: 12/05/2014
No it won't. You have to use it or lose it.
Report this content SusanH67 Written on: 12/05/2014
You can't carry over your goody bag, but any money credit you put on (or earn answering questions etc on the forums) lasts from monrh to month.
Report this content techknowviking Written on: 15/04/2017
No ,you lose what you don't use
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Asked by JillFox on 2nd May 2014 Report this content
If I sign up for a monthly goody-bag and after a month I find it isn't working for me do I have to give notice? I am with Vodafone PAYG and they told me I would have to give one months notice should I want to change from GiffGaff.

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Answers (6)
Report this content strangelad Written on: 02/05/2014
Nope, unless you set the goody-bag to recur then you don't have to do anything, if you do set it to recur then you'll need to turn it off as it will automatically take the money after that month has finished and carry on in a rolling contract fashion.
Report this content Weebillybob Written on: 02/05/2014
No notice is required. You can buy the goody bag for one month only.
Report this content thegrail Written on: 02/05/2014
Agree with strangelad - when you start don't setup any recurring goodybags or automatic top-ups - just top-up your balance and purchase a goodybag. If you are unhappy with GiffGaff then just stop whenever you want - the goodybag covers you for up front costs for the month so you only have to pay extra for 'out of bag' costs or if you exceed the goodybag limits. I can't believe Vodafone requires a month's notice for a PAYG deal - if you stop paying then that it is the end of your commitment. Are they talking about time required to get a PAC for number transfer? Again, all networks, AFAIK, have to provide one within 1 day of a request.
Report this content ken.webb Written on: 02/05/2014
And full instructions on the website to access your PAC which will be available for 30 days before it expires. But I think you will probably love it and stay.
Report this content frankie0694 Written on: 02/05/2014
I'm with Giffgaff, and my goodybags automatically recur, but if you set it so you just buy one to try, then that's it.. Only lasts for one month and then you can just get rid of the sim if you don't like it :) I love Giffgaff and it's so easy to use, and easy to keep your own number :)
Report this content SusanH67 Written on: 02/05/2014
No, You Just Buy The GoodBag And When It's Gone, It's Gone. You Are Never TIed In With Giffgaff. Give It A Go!
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