GiffGaff Reviews - www.giffgaff.com

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★★★☆☆
2.7 / 5
42% of users recommend this
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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

GiffGaff are a SIM only, mobile provider with great value prices and no contracts. Have you used their products? Submit your review and tell us what you think about their site and services.
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Latest Reviews

★☆☆☆☆

“Awful company”

Written on: 07/11/2017 by zub12 (5 reviews written)

They took credit from my phone and I even haven't used that credit. I made no phone calls or texted, then they expect u to take surveys for topping up. Which is a waste of my time, absolutely awful… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“Beware disingenuous advertising”

Written on: 03/11/2017 by perfecthost (4 reviews written)

Giffgaff's whole advertising campaign is based on the claim that customers are both "free to go" and "free to stay". This is not true. Customers are NOT free to go. If you do go, giffgaff refuse to refund any remaining credit, making this an effective charge for leaving. They say you're free to spend your credit before you go, but this is a pointless waste in many, if not all, circumstances. … Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Never worked, couldn't contact them, appalling.”

Written on: 14/09/2017 by BryanMcDougall60 (1 review written)

Nothing about Giffgaff is good. Poor coverage Awful website Awful customer service… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Expensive and poor value for money ”

Written on: 13/08/2017 by Reillyyz204 (1 review written)

Giffgaff is expensive considering the price you now pay for the deals they offer and poor service compared to the opposition Plusnet ,ID Mobile,Leebra and Freedom Pop who are offering much better value deals with proper 4G internet no hidden extras . Example Plusnet 1month rolling contract 1,000 mins unlimited teaxt and fast 2GB data £6 giffgaff equivalent £10 and thats 500 minutes less calls.even Freedom pop do a better no contract deal for £7 with unlimited calls . giffgaff's 4G… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“Raw Deal”

Written on: 14/06/2017 by Molyneux17 (1 review written)

I recently went into hospital at the beginning of the year and spent 5 months recuperating after a serious motorbike accident . To pass the time away i was watching various vids using the unlimited £20 month giffgaff goodybag . Than received a warning after 2 months stating that a may get banned for breaching the unlimited data plan . (apparently the so called unlimited plan is a capped to 6GB data month hardly unlimited ! . Also bear in mind i hardly ever used any data 2 years previous… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“why is it so complicated?”

Written on: 13/06/2017

Wanted a new mobile operator. PAYG only no bundles etc. Did not want online registration of payment details etc - just old fashioned PAYG. Oh dear what a palaver - 'sign up, register, goodbags????, transfer number? do this, do that....no thanks. Bye!… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Network run by left wing fascists ”

Written on: 27/05/2017 by Austinsr445 (1 review written)

Stupid network, got banned (despite been restricted to a slow speed) for going over 6GB a months data allowance on the unlimited data plan and than banned for suggesting on the General discussion forum that any Muslims involved in the Manchester bombing should be deported along with their family reason inciting racism :P… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Painfully slow throttled buffering so called 4G ”

Written on: 14/04/2017 by techknowviking (8 reviews written)

Terribly slow data speeds 1.2 mbs average and that's supposed to be 4G!. I went for the up to so called unlimited £20 goodybag data plan 'unlimited' everything the catch throttled to a miserly 0.35mbs after you've used first 5GB month data use . Customer service agents are incompetent rude and obnoxious one even warned me for using too much data ,this person possessed no people skills told me may get my mobile service suspended for using too much data on the so called unlimited data… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Painfully slow throttled buffering so called 4G ”

Written on: 14/04/2017 by techknowviking (8 reviews written)

Terribly slow data speeds 1.2 mbs average and that's supposed to be 4G!. I went for the up to so called unlimited £20 goodybag data plan 'unlimited' everything the catch throttled to a miserly 0.35mbs after you've used first 5GB month data use . Customer service agents are incompetent rude and obnoxious one even warned me for using too much data ,this person possessed no people skills told me may get my mobile service suspended for using too much data on the so called unlimited data… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Can't give money away !”

Written on: 08/09/2016 by OdinTennant (1 review written)

Thought that the site looked good and wonderful tariff. Tried to make a payment to open an account - not once - but ^ times and each time my cards were declined. Rang the bank and no problem with my account or details. Forget this site. If not being able to open an account is a major issue I hate to think what other problems might be around the corner !… Read Full Review

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Was this review helpful? 1 0
★★☆☆☆

“Appalling customer services”

Written on: 10/07/2016 by Nicholson208 (1 review written)

If you want any useful assistance after Giff Gaff have taken your money then this is not the company for you. They can't even change a phone number over to a different SIM without the too difficult light coming on and their appalling customer services means I have to wait 5 working days for this to happen. Very unhappy, but it's ok they have my money so what do they care… Read Full Review

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Was this review helpful? 3 0
★★☆☆☆

“Found this service very poor when you need to chat or...”

Written on: 26/04/2016 by McDowellhb168 (1 review written)

Close my account because the Data only lasted three days put some Top up credit into my account just a few days ago has I have moved cannot claim very small unused credit, I think this is bad PR and they have lost more in bad feelings that they have saved, much less likely to be a returning customer found to too difficult to receive the help before moving, Better too look online for others deals, Only had a few issues but it has made me more and much last likely to be a returning customer… Read Full Review

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Was this review helpful? 3 0
★★★★☆

“Good service”

Written on: 12/04/2016 by Kyra1974 (1 review written)

Really enjoyed being with Giffgaff so far. Very easy to use, network is pretty decent and they don't operate in some of the annoying ways that the bigger telecoms companies do. The only criticism I have is the lack of transparency in relation to charges and billing, it's an area where the team/product could definitely improve… Read Full Review

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Was this review helpful? 0 3
★☆☆☆☆

“Never buy phone from Giffgaff”

Written on: 26/02/2016 by JaelynSheehan (1 review written)

I've bought an iPhone, paid in full, the phone has never arrived and they are reluctant to give a refund. Really bad, taking people money. NEVER BUY A PHONE FROM THEM!!! Their customer service doesn't really exist to start with. Their problem solving is zero, they acknowledged I haven't got my order, but still don't issue refund saying they have to investigate (internally) what happened. Of course this been going on for a while, and still no answer, no phone, no refund. The poorest service… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“What does data mean? ”

Written on: 25/02/2016 by CadenceJohnson (1 review written)

Data is unusable on giffgaff, i have to rely on wifi so dont even bother buying a pack with data in. If you dont use data then giffgaff is great, if you do then go elsewhere. Il be honest, the only reason i stay is the free giffgaff to giffgaff calls and texts meaning i top up once every 3 months. If they improved data they would get more money from me… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Lack of customer service”

Written on: 16/11/2015

They dont seem to be willing to help. Customer service comes in the form of members giving answers on the forum or replies from an agent team. Ok prices, call quality can be very poor at times. … Read Full Review

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Was this review helpful? 1 0
★★★☆☆

“Throttled 4G Speeds NOT unlimited”

Written on: 07/10/2015 by Tristank322 (1 review written)

After 6GB of data use they resrict your data download speed & its worse than my old 3G speed. Cant even watch a 6min youtube clip without waiting 10 minutes. Definitly switching over to 3 network which are cheaper and 4G UNLIMITED data… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“shocking”

Written on: 04/10/2015 by ashwasere15 (1 review written)

Been a giff gaff customer for years but recently Iv been experienceing some troble so contacted them to keep getting parmed off not happy and defo leaving… Read Full Review

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Was this review helpful? 2 0
★★★★★

“best”

Written on: 24/09/2015 by ashjones (1 review written)

Giffgaff are best network.great network great member if you need help with,price good. plan is best. free call to other GG people as well which it great i 100% recommend to a friend this network… Read Full Review

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★☆☆☆☆

“RIP OFF MERCHANTS”

Written on: 05/09/2015 by RagingMad (1 review written)

I have been a GiffGaff customer for about two years, and when I first joined it was great. the prices were affordable, and you got a decent package for your money. Then things started to go from bad to absolutely terrible. Don't expect any help when, and I do mean when things go wrong. They don't have anyone who can fix the mess they have made of what was once a good mobile provider. GiffGaff change your plan without bothering to inform you, and you end up paying more for a lot less. They are… Read Full Review

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Was this review helpful? 2 0
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