GiffGaff Reviews - www.giffgaff.com

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★★★☆☆
2.6 / 5
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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

GiffGaff are a SIM only, mobile provider with great value prices and no contracts. Have you used their products? Submit your review and tell us what you think about their site and services.
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Latest Reviews

★★☆☆☆

“don't want to use ”

Written on: 14/12/2018 by Edwards371 (1 review written)

I don't like to use this very bad network connection there is no single network connection and should want to improve the connectivity when they will going to improve such think i specially recommending plze don't use it… Read Full Review

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★★☆☆☆

“Gone Downhill”

Written on: 05/12/2018 by Vaughan272 (1 review written)

Came to GiffGaff 6 years ago but decided to leave and return to Asda Mobile 1 year ago. At the time of joining I thought that GiffGaff were great, and had 5 years of good service from them. Certain things bugged me, like the account page of their website (which you use to select your 'Goodybags'/bundles) as it's pretty childish and clearly aimed more towards younger teenagers. The 'Community' section where you could seek help & advice on network issues was also a nuisance as any query you… Read Full Review

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★☆☆☆☆

“Very poor mobile network service offered by Giffgaff.”

Written on: 22/08/2018 by wfMcCullough303 (1 review written)

By far the worst mobile network I have ever used. If I could give 0 stars I would. I have had the worst experience using Giffgaff's appalling services. This mobile network is very poor to say the least. I am shocked that they have not been shut down. As a customer I feel badly treated and deceived. There signal is very poor and there bundles, as mentioned are extremely deceptive. Having been a customer of the 3 Network previously (A exceptional mobile network) I am deeply disappointed… Read Full Review

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★☆☆☆☆

“Dear mr chief executive giffgaff are the worst company...”

Written on: 08/05/2018 by Sarab253 (1 review written)

Dear mr chief executive giffgaff are the worst company that i have ever had the misfortune to use. Any problems, you cannot contact them, no phone number, no email but they will rip you off when it comes to taking your money. You may think that you have paid for say service 1, but when you finally get it, it is service 2, so no free calls and texts when that is what you have paid for, instead just calls and texts to the value of £10. 00. Absolute rubbish company. Still i suppose the only… Read Full Review

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Was this review helpful? 11 0
★☆☆☆☆

“False advertising ”

Written on: 07/03/2018 by Gamer720 (4 reviews written)

Be careful everything Giffgaff advertises is misleading truly unlimited data.....FALSE..... What they advertise and what you get are two different things. If your on UNLIMITED DATA (like I was) how can you be accused of and have Giffgaff data is NOT unlimited ,expensive £20 4G unlimited minutes, texts and data is throttled to a miserly 0.2 MB after you have used your first 6GB of data nearly 60 times slower than average UK 4G speeds. Customer service 1/10 Signal 4/10 DATA 0/10 NOT… Read Full Review

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Was this review helpful? 17 0
★★★★★

“It may sound like an exaggeration and it's really not,...”

Written on: 01/03/2018 by MeJulie121 (3 reviews written)

It may sound like an exaggeration and it's really not, but I would say that GiffGaff is the best mobile network I've ever been with! (and I'm difficult to please) I use the £20 4G plan which includes unlimited texts, calls and data. Haven't had many problems so far. Sometimes the connection is bad or the speeds slow down, but it's not often.I like that I've got an online profile and it's easy to pick a goodybag or top up. They make it interesting and fun. I wish GiffGaff had a call centre… Read Full Review

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Was this review helpful? 0 32
★☆☆☆☆

“Treat customers with contempt ”

Written on: 11/02/2018 by James21UK (1 review written)

This Telefonica run company is dreadful customer service is non existent any help you want can only be answered via online on the Giffgaf forum ,which is really pointless when your 4G speed is down and even when you have 4G signal it is throttled to a miserly 1-2 mbps . Overall glad to see the back of this mobile network that is NOT run by you as advertised but run by left wing fascist types who will ban anyone that expresses an opinion or criticizes a certain religion on the forum or… Read Full Review

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Was this review helpful? 26 0
★☆☆☆☆

“Awful company”

Written on: 07/11/2017 by zub12 (5 reviews written)

They took credit from my phone and I even haven't used that credit. I made no phone calls or texted, then they expect u to take surveys for topping up. Which is a waste of my time, absolutely awful… Read Full Review

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Was this review helpful? 17 0
★☆☆☆☆

“Beware disingenuous advertising”

Written on: 03/11/2017 by perfecthost (4 reviews written)

Giffgaff's whole advertising campaign is based on the claim that customers are both "free to go" and "free to stay". This is not true. Customers are NOT free to go. If you do go, giffgaff refuse to refund any remaining credit, making this an effective charge for leaving. They say you're free to spend your credit before you go, but this is a pointless waste in many, if not all, circumstances. … Read Full Review

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Was this review helpful? 14 0
★☆☆☆☆

“Never worked, couldn't contact them, appalling.”

Written on: 14/09/2017 by BryanMcDougall60 (1 review written)

Nothing about Giffgaff is good. Poor coverage Awful website Awful customer service… Read Full Review

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Was this review helpful? 9 0
★☆☆☆☆

“Expensive and poor value for money ”

Written on: 13/08/2017 by Reillyyz204 (1 review written)

Giffgaff is expensive considering the price you now pay for the deals they offer and poor service compared to the opposition Plusnet ,ID Mobile,Leebra and Freedom Pop who are offering much better value deals with proper 4G internet no hidden extras . Example Plusnet 1month rolling contract 1,000 mins unlimited teaxt and fast 2GB data £6 giffgaff equivalent £10 and thats 500 minutes less calls.even Freedom pop do a better no contract deal for £7 with unlimited calls . giffgaff's 4G… Read Full Review

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Was this review helpful? 16 0
★☆☆☆☆

“Raw Deal”

Written on: 14/06/2017 by Molyneux17 (1 review written)

I recently went into hospital at the beginning of the year and spent 5 months recuperating after a serious motorbike accident . To pass the time away i was watching various vids using the unlimited £20 month giffgaff goodybag . Than received a warning after 2 months stating that a may get banned for breaching the unlimited data plan . (apparently the so called unlimited plan is a capped to 6GB data month hardly unlimited ! . Also bear in mind i hardly ever used any data 2 years previous… Read Full Review

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Gamer720's Response to Molyneux17's Review

Written on: 09/03/2018

That's terrible ,guess their saying "free to go " N/A could have at least refunded you the month you paid .

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★☆☆☆☆

“why is it so complicated?”

Written on: 13/06/2017

Wanted a new mobile operator. PAYG only no bundles etc. Did not want online registration of payment details etc - just old fashioned PAYG. Oh dear what a palaver - 'sign up, register, goodbags????, transfer number? do this, do that....no thanks. Bye!… Read Full Review

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Was this review helpful? 6 0
★☆☆☆☆

“Network run by left wing fascists ”

Written on: 27/05/2017 by Austinsr445 (1 review written)

Stupid network, got banned (despite been restricted to a slow speed) for going over 6GB a months data allowance on the unlimited data plan and than banned for suggesting on the General discussion forum that any Muslims involved in the Manchester bombing should be deported along with their family reason inciting racism :P… Read Full Review

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Was this review helpful? 21 0
★☆☆☆☆

“Painfully slow throttled buffering so called 4G ”

Written on: 14/04/2017 by techknowviking (8 reviews written)

Terribly slow data speeds 1.2 mbs average and that's supposed to be 4G!. I went for the up to so called unlimited £20 goodybag data plan 'unlimited' everything the catch throttled to a miserly 0.35mbs after you've used first 5GB month data use . Customer service agents are incompetent rude and obnoxious one even warned me for using too much data ,this person possessed no people skills told me may get my mobile service suspended for using too much data on the so called unlimited data… Read Full Review

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Was this review helpful? 16 0
★☆☆☆☆

“Painfully slow throttled buffering so called 4G ”

Written on: 14/04/2017 by techknowviking (8 reviews written)

Terribly slow data speeds 1.2 mbs average and that's supposed to be 4G!. I went for the up to so called unlimited £20 goodybag data plan 'unlimited' everything the catch throttled to a miserly 0.35mbs after you've used first 5GB month data use . Customer service agents are incompetent rude and obnoxious one even warned me for using too much data ,this person possessed no people skills told me may get my mobile service suspended for using too much data on the so called unlimited data… Read Full Review

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Was this review helpful? 10 0
★☆☆☆☆

“Can't give money away !”

Written on: 08/09/2016 by OdinTennant (1 review written)

Thought that the site looked good and wonderful tariff. Tried to make a payment to open an account - not once - but ^ times and each time my cards were declined. Rang the bank and no problem with my account or details. Forget this site. If not being able to open an account is a major issue I hate to think what other problems might be around the corner !… Read Full Review

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Was this review helpful? 3 0
★★☆☆☆

“Appalling customer services”

Written on: 10/07/2016 by Nicholson208 (1 review written)

If you want any useful assistance after Giff Gaff have taken your money then this is not the company for you. They can't even change a phone number over to a different SIM without the too difficult light coming on and their appalling customer services means I have to wait 5 working days for this to happen. Very unhappy, but it's ok they have my money so what do they care… Read Full Review

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Was this review helpful? 7 0
★★☆☆☆

“Found this service very poor when you need to chat or...”

Written on: 26/04/2016 by McDowellhb168 (1 review written)

Close my account because the Data only lasted three days put some Top up credit into my account just a few days ago has I have moved cannot claim very small unused credit, I think this is bad PR and they have lost more in bad feelings that they have saved, much less likely to be a returning customer found to too difficult to receive the help before moving, Better too look online for others deals, Only had a few issues but it has made me more and much last likely to be a returning customer… Read Full Review

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Was this review helpful? 6 0
★★★★☆

“Good service”

Written on: 12/04/2016 by Kyra1974 (1 review written)

Really enjoyed being with Giffgaff so far. Very easy to use, network is pretty decent and they don't operate in some of the annoying ways that the bigger telecoms companies do. The only criticism I have is the lack of transparency in relation to charges and billing, it's an area where the team/product could definitely improve… Read Full Review

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