Vectone Reviews - www.vectonemobile.co.uk

★☆☆☆☆
1.4 / 5
9% of users recommend this
  • Signal Coverage

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Vectone - www.vectonemobile.co.uk - Ask a question now

Media Gallery for Vectone - www.vectonemobile.co.uk

Vectone - www.vectonemobile.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Worst ever ”

Written on: 28/09/2017 by Ayla195 (1 review written)

Customer service waiting 1 hour and not very helpful,bad signal… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst network ever for being in the UK ”

Written on: 31/05/2017 by ceCombs316 (1 review written)

Vectone is run by Indians,I mean Indians from India.never ever give your money to them by choosing there network.the customer service is so bad that some indigenous tribal people could much better.the staff I mean all the staff have no customer service skills what so ever!they are just milking the system,there country is messed up now they are messing up here in the UK!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst ever used”

Written on: 11/05/2017

Beware. Stay away from Vectone. Have refused to give me my PAC Code, after trying to get through to customer services for weeks, waiting 40 mins at a time, finally got through, wont give Pac code without answering alot of intrusive questions and going through a "validation" process. Never come across this when moving networks before. They said wont give and hung up, dont even know the name of who speaking to. Will lose my number if I cant get Pac code. Network doesnt work at all where I… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible”

Written on: 14/12/2016 by BLITZEDMOTORSPORT (1 review written)

Tried to switch to Vectone and keep my number. 2 days ive been waiting for the transfer. 2 days ive been told to wait until 8pm. Try to ring their customer service, lo abd behold they CLOSE at 8pm. Terrible customer service. The "operator" could hardly understand a word of english. 3 days later.....Still no transfer. CANCELLED my PAC request. STAY WELL CLEAR… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Money Save - Cheapest International roaming ”

Written on: 03/11/2016 by AdrianaMiller (1 review written)

Easy to understand, simple to use, money saver and exceptional call quality. In short Vectone Mobile Free Sim cards is the best solution for cheapest international roaming… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“They took my credit without letting me know. Do not...”

Written on: 24/10/2016 by fpSnyder209 (1 review written)

They took my credit without letting me know. Do not pay any money to this company… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“WARNING DON'T SWITCH TO VECTONE Worst Network Ever ”

Written on: 07/10/2016

DONT TAKE A DEAL FROM VECTONE THEY DONT GIVE YOU THE OFFER YOU ASKED FOR AND IF YOU TRY TO CONTACT VECTONE CUSTOMER SERVICE YOU USUALLY ARE ON HOLD FOR THE 30 MINUTES THEN THEY JUST HANG UP AND DROP.YOUR CALL AFTER TRYING TO CONTACT THEM FOR AROUND 4 DAYS I FINALLY GOT THROUGH TO SOMEONE WHO COULD BEARLEY UNDERSTAND ENGLISH AND WASN'T INTERESTED IN ANYTHING I SAID AND JUST KEPT TELLING ME I SHOULD HAVE SCROLLED TO THE VERY LAST PAGE THEN CLICK ON T&C AND RED ALL THAT AND I WOULD SEE DETAILS… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not use Vectone- They are a bad company to use..”

Written on: 03/06/2016 by Stevenbb1968 (1 review written)

I have been a Vectone customer for about 3 years. initially signed on 4 contract. Got second number on PAYG. Topped up £15, and got £5 free.Opted for £1 per month bundle, thinking it was very good value 4 money..Worked out at 75p per month with free credit, or so I thought.. After 3 months had £14.64 of credit, so thought had bundle 4 another 14 months. Turned on phone a few days ago and saw balance down to £4.64. Called their customer service department. Cut off twice after getting… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not use”

Written on: 19/04/2016 by 462Humphrey (1 review written)

I got an initial 10 gig, no background data turned on, gone in a day. I got 10 more gigs for 10 pound, gone the next day without using any of it. DO NOT USE. … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Dont trust this network!!! An absolute garbage...”

Written on: 15/04/2016 by pompeygeezer123 (1 review written)

Dont trust this network!!! An absolute garbage customer service trading standards are gonna get a call!!!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“liars”

Written on: 12/03/2016 by Terrellq1953 (1 review written)

The customer service is a disgrace. All they say is we will forward your concerns to the relevant department thats after they have you on hold for half hour atleast , they are always tired and sleepy and can not understand or speak english properly, when you insist for good customer service you get the reply not my problem , they could not port my number even afrer 8 days and refused to give me a pac code to take my number which they cant port to anothernetwork… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not wast your time and money”

Written on: 11/03/2016 by anisja7 (1 review written)

The worst mobile provider ever! Would not recommend to anyone. All others networks have full bar coverage and only Vector has NO SERVICE , ridiculous. Full rubbish. Called from my landline to get the PAC code and they told me I should call from my mobile to get it. HOW?! NO SERVICE !!!! Please do not even think to switch to this useless network. Avoid !!!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“If there was a zero stars I would do it but this...”

Written on: 06/03/2016 by Shayla245 (1 review written)

If there was a zero stars I would do it but this review does not let me. I have an ongoing problem with Vectone - EVERYTIME I top up it deducts money no matter if I select a bundle or not. It just take money even i I do not touch my phone whatsoever. So far it has been just few cents but yesterday was too much - 2 minutes after I toped up 10€ and bought a bundle for 4.90€ i noticed that it for no reason deducted 15ct. This morning however, there were only 0.96€ left! Almost 5€… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst company ever!!”

Written on: 22/11/2015 by Stephensonjo1977 (1 review written)

Nothing is good about this network. If you're thinking of switching to them because they're the cheapest around, don't bother. I hardly ever had an internet connection in the month that as I was with them and when I did, it was unbelievably slow to the point that it was unusable. It takes over half an hour to get through to their customer Services and when you do, they try everything they can to fob you off and get you off the phone, usually resorting to "I'll get the manager to phone you… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid Vectone”

Written on: 14/11/2015 by hatevectone (1 review written)

I joined Vectone as they claimed I would get a good signal at home with them. I got no signal at all. Attempts to deal with customer phone support is useless - it takes around 30 mins to get through and they just get you off of the phone, "I will look in to it for you and ring you back" "I will e mail you" Nothing ever happens. They have taken my money and will not refund it even though I have had no service at all from them. They ignore e mails - I have sent 15 e mails to date. I will try… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“rubbish service dont bother”

Written on: 02/11/2015 by McClearyeo17 (1 review written)

rubbish service dont and customer service really bad I been with for long waste of money … Read Full Review

Hrithkomol's Comment

Written on: 23/12/2015

I couldn't agree more.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“internet connectivity unreliable and customer service poor”

Written on: 05/10/2015 by hyounis (1 review written)

I have used vectone for a few months because it is the cheapest for data. No problrm with calls and texts etc, just internet connectivity. Sometimes u can connect, more often not. Connection comes and goes so often and so quickly mostly all u can do is get app notitications like whatsapp etc, but web browsing is impossible half the time. Sometimes connection disappears for more than an hour at a time. can have full signal but no connection. When u do connect its only h or e never 3g. Contacted… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“No Vectone 3G since 4 September 2015 in my area”

Written on: 10/09/2015 by Rangarierai (1 review written)

This is my second month with Vectone,  it worked perfect the first Month, but the second Month has been hell, have called the Customer service more than 20 times, sometimes when l call it works for a few hours then no connection again, l have now given up, the same thing is going on with my Brother phone,l would rather pay double for a realible service… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rubbish”

Written on: 04/09/2015 by 149Hewitt (1 review written)

Problem with coverage, problem with mobile data. Their website is down so no possibilities to check your account etc… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“£10 for unlimited text, calls, internet never activated”

Written on: 13/07/2015 by Gracelyn83 (1 review written)

I topped up mu phone to activate the £10 unlimited bundle. Some money was taken off my debit card, have tried command *1001# to activate but i get a msg dismiss you have no credit. Have been calling vectone everyday almost 3-4 times. They keep telling me that i never bought credit. Emailed support services with the screen shot of my bank statement showing the money taken out. Got a response that the bundle for calks to Poland is active. I have never made a call to Poland, i dont have any… Read Full Review

Report this review
Was this review helpful? 0 0
overview