Online Ticket Express Reviews - www.onlineticketexpress.com

★★☆☆☆
2.5 / 5
36% of users recommend this
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Online Ticket Express - www.onlineticketexpress.com
Online Ticket Express - www.onlineticketexpress.com

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Latest Reviews

★☆☆☆☆

“Do not use! ”

Written on: 24/04/2018 by Karolina.karolina (1 review written)

Ordered tickets back in Feb, flew to Madrid from UK, obviously booked flight and accommodation, just to find out, 5 hrs before the event that our order has been cancelled. I spoke to someone from the delievrh department on thursday (football game was on Saturday evening) to confirm delievery etc, they meant to deliver tickets Friday evening or Saturday till midday, never happened, never called me or email me back after hundred of my voicemails and emails, just sent the email about order being… Read Full Review

Chuehoonlow's Response to Karolina.karolina's Review

Written on: 05/06/2019

Onlineticketexpress is a BAD website!

We bought 2 tickets for the UEFA Champions League in Madrid a month ago for over 6000 Euros each. The day before we fly, we are asked to scan them a copy of the credit card and a copy of our passport (no reason given why). Then when we arrive a day before the match, we are asked to scan another document confirming the address of the hotel and delivery will be arranged once they get that scan. No one answers the number given on the website. NOBODY! 6 hours later, we are asked to print and scan another document. This time, they tell us that the category that we booked the tickets for is full and we have to be downgraded. They will refund us 150 Euros per ticket (for a ticket we later realised is 3000 Euros cheaper than what we paid for!!) - and they want us to sign that we are ok with the downgrade and won't claim for a full refund. The next morning (the day of the match) at 4am, we get another email asking for yet ANOTHER scan to disclaim any refund from them. By then we had already googled reviews for them and found this site - realising that we have probably been TRICKED and they also TRICKED a ton of other people. I threatened them to send me the tickets by 3pm Madrid time (game was at 9pm that night and stadium opens at 6pm) or I WILL SEEK LEGAL MEANS TO GET A BLOODY FULL REFUND OF MY 2 TICKETS AND ALL THE 4 SCANS I HAD SENT BEFORE WILL BE NULL AND VOID AS IT ASSUMES THE DELIVERY OF TICKETS. At 2pm, we get a call that the tickets were getting hand delivered by 3pm. That's when we find out that the tickets are like the cheapest of all the categories and worth 3000 Euros (per ticket) less than what we paid for. And they are going to refund us 150 Euros per ticket. WHAT A BLOODY JOB!! Even then, we weren't sure if the tickets were fake or real... Basically, I think this company NEVER had the SUPPLY OF TICKETS to match the DEMAND and the MONEY they collected. They OVERCOMMITTED and then just tell people that due to 'security reasons', their tickets are CANCELLED. And I pretty much bet they never get refunded. I don't understand why a website like that can continue to exist and continue to trick innocent fans of their hard earned money. It's disgusting and disgraceful that people like that continue to exist with no conscience of their jobs! PLEASE NEVER EVER BUY ANYTHING FROM THEM. If someone can SUE them, please do it! Never been so frustrated with such unprofessionalism and bad service from an online ticket website.

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Helenbarrett's Response to Karolina.karolina's Review

Written on: 17/06/2019

How did you get your money back?
I bought my son Real Madrid tickets back in December as a Christmas gift.
Like you we booked flights and accommodation, only for it to be pushed forward by 24 hours. The cost implications were too high for us to change our plans.
I notified Onlineticketexpress, to see if they could resell or refund.
They’ve done nothing. I keep asking for the hard copy ticket as these are mine.. but they don’t respond!

Please could you advise on who you spoke with?
I’m considering legal advice.

Kind regards

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Karolina.karolina's reply to Helenbarrett's Comment

Written on: 18/06/2019

I paid by credit card (knowing that it has got extra insurance if making transactions over £100) and I received the money back within few days. But if you read the terms and conditions on any website, even when buying directly from the club, they don’t confirm the time and date until so many days before the event, and they always say that they can change it, +/- 1 day, so if they had tickets for you, and it was your choice not to use them, I cant see how you are going to get your money back. Unless you have some additional even insurance, in case of emergency. But always worth asking for a legal advice.

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★★★★★

“Perfect !”

Written on: 18/10/2016 by 484MacMillan (1 review written)

The tickets were delivered promptly ages before the concert and they were easy to find on the website. No problems at all. Perfect! … Read Full Review

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★★★★★

“Easy Site ”

Written on: 18/10/2016 by Roachma352 (1 review written)

Site easy to use tickets delivered on time although was getting a bit nervous as only delivered 2 days before event. … Read Full Review

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★★★★★

“Great seats”

Written on: 18/10/2016 by Andreasb194 (1 review written)

We had a great day out at the Man Und at Old Trafford. Great seats, great view, great atmosphere. … Read Full Review

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★★★★★

“Use again ”

Written on: 18/10/2016 by PorterMcBride368 (1 review written)

The order was easy, the delivery was quick and I look forward to use onlineticketexpress again … Read Full Review

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★★★★★

“Great evening”

Written on: 18/10/2016 by ydLong1958 (1 review written)

A great evening made hazzle free by tickets and paperwork all being received in plenty of time!Thanks onlineticketexpress … Read Full Review

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★★★★★

“Thanks ”

Written on: 18/10/2016 by Harrison63 (1 review written)

Easy to get a ticket. I feel lucky. The seats were great and would definitely use them again and recommend them… Read Full Review

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★★★★★

“Everything was fine”

Written on: 18/10/2016 by JessieRamos44 (1 review written)

I can't say any bad word... everything was fine! I got valid tickets. Customer service reacts prompt. … Read Full Review

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★★★★★

“Easy to use service”

Written on: 18/10/2016 by MyleeSkinner184 (1 review written)

Easy to use service. Tickets arrived well before the event date. Would definitely use service and recommend to friends. … Read Full Review

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★★★★★

“I had a blast!!”

Written on: 18/10/2016 by Kiddob169 (1 review written)

I'm happy to say that I had a great time at the ground . I was able to see the artist fairly well and for a reasonable price… Read Full Review

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★★★★★

“Fantastic night”

Written on: 18/10/2016 by Glass150 (1 review written)

It was a fantastic night, thank you, my granddaughter loved it … Read Full Review

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★★★★★

“Fantastic night”

Written on: 18/10/2016 by Glass150 (1 review written)

It was a fantastic night, thank you, my granddaughter loved it … Read Full Review

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★★★★★

“Amazing Experience ”

Written on: 17/10/2016 by 254Stevens (1 review written)

Me and my partner went to see onlineticketexpress.com for the first time tickets buying in online and we found the whole experience amazing and will more than likely booking more match through you because we found we got great value for money. … Read Full Review

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★★★★★

“Fantastic night”

Written on: 17/10/2016 by 274Moody (1 review written)

I had the most fantastic night to see messi show of my life and I would travel all around the country to see him again… Read Full Review

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★★★★★

“Amazing !”

Written on: 17/10/2016 by Giaz481 (1 review written)

I really enjoyed Liverpool match ! Was amazing! I love her and she didn't dissapionted me:) I recommended for everyone!:) … Read Full Review

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★★★★★

“Fantastic”

Written on: 17/10/2016 by Buchanan481 (1 review written)

Fantastic! Can't wait until the next match :) Will def use this website to book tickets for future match! … Read Full Review

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★★★★★

“Enjoyed very much”

Written on: 15/10/2016 by HarleyDaly (1 review written)

Well what a great experience well organised nice venue organised staff ..nothing two much trouble enjoyed very much thankyou all :) … Read Full Review

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★★★★★

“Brilliant service”

Written on: 15/10/2016 by Pedro160 (1 review written)

Brilliant service very quick & easy to use tickets arrived when they said would recommend & use again !! … Read Full Review

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★★★★★

“Good price”

Written on: 15/10/2016 by Sanchezxu319 (1 review written)

Good price and excellent service, they even telephoned us and let us know to expect the tickets. The seats were great and would definitely use them again and recommend them. … Read Full Review

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★★★★★

“Excellent service”

Written on: 15/10/2016 by rakibrihan (1 review written)

excellent service provided,easy to find tickets for the event I required. delivery was prompt and I was kept updated with the process. I would definitely recommend to friends and family. … Read Full Review

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