The Ultima support team has been outstanding! They have been very patient and quickly responded to my (seemingly) endless stream of questions. Their responses have always been on target and very helpful. I reviewed a large number of hosting companies and tried out several over the past few months. Ultima offered the best hosting service to support o ur software, including third party controls. The real deciding factor, however, was their incredible support - I have never seen better. From simple questions to moving our hosting space to a new server so we could use additional features, their responsiveness has been outstanding. That is why Ultima has become the hosting choice for our company's web site as well as personal web sites for several of us. We are strongly recommending Ultima Hosts to our clients and colleagues. Yes. The latest thing was a security feature I wanted to use (secure folders) that did not seem to be working. Ultima support responded within a couple of hours that the server my hosting space was on did not support this feature and offered to move my hosting space to a server that did. I asked them to do that, and less than 6 hours later, it was done. The secure folders feature is working just fine now. I marvel at how my requests are responded to usually within 1-2 hours. I had questions about how to use the control panel to manage my hosting space, running 3rd party DLLs that required certain security permissions, and a raft of other newbie questions that were all answered quickly and accurately.

I have gone through numerous hosting providers over the past few years and am happy to say without reservation that UltimaHosts blows all my previous providers away.

The server up time has been exceptional and each time I have requested UltimaHosts support assistance the response times have been unbelievable. The most recent example of their exceptional support was when I requested to install a custom CLR function in a SQL database that was within their shared environment. Due to security limitations (a good thing!) I requested assistance from their support team.

Not only did they install the object but Michael went out of his way to make several recommendations for improving the code and then even went another step further and restructured a good sized piece of it for performance and enhanced error management. He of course ran these changes by me first, but I was pleasantly surprised they went to such lengths to ensure my success.

I can say without any reservation I have never experienced such phenomenal support from any hosting provider. Ultimahosts rocks!

Hope this helps others looking for a host that goes the extra mile!

I've been using a VPS for the last month with UltimaHosts, having tried most of the 'big boys' over the last 4 years. The service I've received had exceeded all expectations. These guys really walk the walk when it comes to customer service. Responses to tickets are lightening fast and genuinely helpful - they'll bend over backwards to help resolve an issue, even if that means adding some Big Bill patches to a Windows VPS on a Sunday morning.

I'll definitely be looking to move more stuff over to Ultima when other contracts expire in 2010.

I have used UltimaHosts for over a year. The customer service has been fantastic. I wish my other service providers responded with the speed and effectiveness as these guys. I have been very happy with my service as well. I can not recall any service outages, and the network access speed has been exceptionally fast.