UK Mail Group Courier & Delivery Reviews - www.ukmail.com

★★★★☆
4.1 / 5
80% of users recommend this
  • Value For Money

Summary

Formerly known as Business Post Group
UK Mail Group reviews here at Review Centre

Media Gallery for UK Mail Group Courier and Delivery www.ukmail.com

UK Mail Group Courier and Delivery www.ukmail.com

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Latest Reviews

★☆☆☆☆

“Secure Location.....”

Written on: 18/11/2017 by 425Chandler (1 review written)

I received an email to card I had missed a parcel and they had left a card reference. Surprisingly I got home to no card and that card number doesn't exist. The email stated it was left in a secure location behind a gate. What they meant was, someone had thrown a breakable electrical item, over a 6ft gate, left it int he rain and with two dogs loose in the back garden. Why could they not have left it with any one of my 6 close neighbours? thank you for breaking my dads birthday present, I… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 17/11/2017 by harryganz (1 review written)

Terrible. And they are not even reachable by phone...the website send you in circles. They have twice promised to deliver this week, and twice not turned up. They are now promising to delifver next Monday, a week after they were suppsed to have delivered. I am trying to persuade my suppliers to find more reliable carriers… Read Full Review

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★☆☆☆☆

“dissapointing”

Written on: 10/11/2017 by Athena375 (1 review written)

Ukmail collected my parcel and lost it. Been trying to get my claim process apparently they make it impossible for you to get your claim processed. Spoke to a Customer Service advisor of Ukmail who confirmed over the phone that they have so many cases of parcels gone missing in Ukmail. I told him Ukmail should review the quality of staff they employ. So now my parcel worth over £200 pounds of goods inside has gone missing over a month and I'm getting absolutely no where with my claim! Please… Read Full Review

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★★★★★

“great service”

Written on: 05/11/2017 by ShaylaKent (1 review written)

had a text of when delivery would be within an hour slot, not long into the slot driver arrived, help carried my parcels which was wine into my hall, great service… Read Full Review

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★☆☆☆☆

“Two failed deliveries”

Written on: 25/10/2017 by WillowHarper145 (1 review written)

Arranged time off for first delivery which did not arrive, appeared on Web site as recipient not at home, I waited in all day. Customer Service explained the driver 'ran out of time' and the package would be delivered following day. Took another day off, parcel arrived. Second delivery I received an email early afternoon the day before it was due for delivery saying it was to be delivered alter that day. I re-arranged for following day, expected delivery day and took time off again… Read Full Review

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★☆☆☆☆

“TOTAL WASTE OF SPACE”

Written on: 25/10/2017 by nins18 (1 review written)

If I could give a ZERO I would!!! Without a doubt the WORST courier in the UK!! I was promised a time slot, didn’t receive one. I tracked the parcel and saw I was 4 away from being delivered. Therefore I went to the entrance of the delivery address and not a single UK Mail van went past. Moments later I received an e-mail saying: Delivery attempted but no one home. LIARS!!! Driver probably couldn’t be bothered!! Their complaints section on their website conveniently doesn’t work and you… Read Full Review

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★☆☆☆☆

“The worst service I have ever experienced”

Written on: 23/10/2017 by 384Lewis (1 review written)

The courier tried to deliver my package at the same hour every day (in between 11 and 12 am), when I wasn't able to be at home. I requested to leave the package with a neighbor, but he did not. There are 10 different neighbors in my building and some of them are retirees, so I'm sure someone was at home. In addition, not even once they left a note in my postbox, so I don't even have a guarantee that they showed up at all. Once the delivery guy showed up at 11:30 am even though I got a message… Read Full Review

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★☆☆☆☆

“WE WERE IN”

Written on: 23/10/2017 by LeonidasHatch322 (1 review written)

Parcel delivered to a neighbours house,note said we were`nt in,didn`t even knock on door,first we heard was the delivery note coming through the door. Driver did`nt even fill the delivery form in,just put the house number he left it with,no time/date etc entered on the form,could have been delivered days ago and we would`nt have known as this parcel was`nt expected to arrive for a couple more days. Our sons also use our address for their parcels as we work from home so someone is always in… Read Full Review

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★☆☆☆☆

“Shocking in this day & age.”

Written on: 23/10/2017 by maximumbob (1 review written)

No delivery for days, no contact number, their website seems broken & will not allow contact through it, instant chat popped up but, "we are experiencing large volumes etc etc please try later" Absolute shambles… Read Full Review

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★☆☆☆☆

“Horrible service”

Written on: 21/10/2017 by ReginaldSinclair64 (1 review written)

paid for delivery before 10:30 and nothing. Delivery was then attempted after 10:30 when I had already left for work. There is a reason I paid extra to be delivered at a time I knew I would be at home. your re-delivery then said next day before 6pm. That does not work for me as I work al day and would not be stuck in the house waiting for a parcel. This was next day delivery before 10:30 not after 10:30 and not before 6pm. Disgusted!!!… Read Full Review

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★☆☆☆☆

“Appalling Customer Service ”

Written on: 14/10/2017 by zhWoodruff158 (1 review written)

No communication, agent laughing and eating down the phone. Refused to help… Read Full Review

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★☆☆☆☆

“The company is a joke, dont use! ”

Written on: 13/10/2017 by LondonCoyne210 (1 review written)

The parcel was marked as deivered as signed by me. I did not sign it and neither did anybody from the household. I placed 2 online enquiries asking to send me a proof of delivery/ signature and investigate parcel's whereabouts. Both enquiries were closed within minutes! Without any answers! Customer service phone numbers didnt answer, there is nobody to speak to or file a complaint. Horrible service, never seen anything like that. Its a joke, not a proper business! Dont use it!!!… Read Full Review

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★☆☆☆☆

“Dreadful service”

Written on: 13/10/2017 by Ellispi145 (1 review written)

Courier claims not in, but CCTV proves they never even attempted to visit the property which is a business and is very very clearly signposted. Pathetic service. You cannot contact anyone… Read Full Review

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★☆☆☆☆

“Waiting!!!!!”

Written on: 12/10/2017

Given a time slot. Not turned up, must have this parcel today. No choice but to sit in and wait. Why is there no customer contact number to find out the new delivery time slot!!!!… Read Full Review

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★☆☆☆☆

“only gave 1 star as 0 not allowed”

Written on: 07/10/2017 by 221Beck (1 review written)

They only get 1 star as no stars is not an option, absolutely atrocious company. The first day it was due we had no communications just a message on delivery manager with please call. no contact number or what about. then next day they said they attempted delivery when i was sat 3 feet from the front door working on the table there and the most definitely did not attempt delivery. Then spent a total of 1 hour and 40 minutes trying to contact customer services where i was repeatedly cut off… Read Full Review

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★☆☆☆☆

“don't depend on this company”

Written on: 06/10/2017 by jckmil5 (1 review written)

I've been waiting for a delivery for over a week. getting text and emails stating parcel out for delivery. Then driver experiencing difficulties My parcel is coming from Both an wood to London. I could get to outer Mongolia quicker, in fact I could have walked to Borhsm wood and picked it up my self. their customer service is non-existent. They have photos on their website of "friendly" customer service reps, I think they must be a figment of UKmails of its imaginastion.every time I ring them… Read Full Review

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★☆☆☆☆

“Do Not Deliver”

Written on: 06/10/2017 by Hawkins423 (1 review written)

Every day I check the tracking site, every day it says ‘out for delivery’, every day it still does not come. This company is not fit for perpose… Read Full Review

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★☆☆☆☆

“Evil company run by dohnut eeating lazy people ”

Written on: 03/10/2017 by Daymyan (1 review written)

They must all be sitting In there office eating cakes and drinking coke. Thinking what lie can make up for the next customer. 10 calls to which I got cut off all of them lie after lie after lie and at the end of it all. The owner of the company is sitting in his pool cake eating and getting fat doing nothing about it. Be warning want your parcel stolen then use this company… Read Full Review

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★☆☆☆☆

“Worst delivery company”

Written on: 02/10/2017 by RoyceBarry291 (1 review written)

Parcel driver rang once and before we could answer he drove off. Unabale to use their internet site, cannot track parcel properly. Comes up with delivery options which are 9 months before. their contact phone number is wrong. No other way of contacting them. Its a total mess… Read Full Review

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★☆☆☆☆

“Customer Service Doesnt Exist”

Written on: 29/09/2017 by icGonzalez187 (1 review written)

I had some issues with not receiving my Package - It was impossible to contact or ger any form of response from anyone at UKMAIL via eithet their published contact numbers or via their web portal email. As an end customer this is the worst service I have come across. As a result never received my Parcel, lost £40 and spent lots of time to no avail. Anyone considering UKMail as a service provider would be best seeking a more reliable, and more responsive. The only upside I have is that I work… Read Full Review

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