UK Mail Group Courier & Delivery Reviews - www.ukmail.com

★★★★☆
4.1 / 5
80% of users recommend this
  • Value For Money

Summary

Formerly known as Business Post Group
UK Mail Group reviews here at Review Centre

Media Gallery for UK Mail Group Courier and Delivery www.ukmail.com

UK Mail Group Courier and Delivery www.ukmail.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“The Worst Courier ”

Written on: 04/01/2020 by anneliherzfeld (1 review written)

The driver was due to deliver a parcel for our company and each time he claims either nobody was available to sign for or the door was closed so he could not get in The customer service are just totally incompetent and very unhelpful , they even refused to help to call the driver to give him instructions as he was clearly at the wrong address and claimed that they were not allowed to help as my name was not on the parcel although I had the tracking number Totally unheard of - rubbish… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“They just keep getting worse - and are now part of DHL!”

Written on: 03/04/2019 by Macmuffin (3 reviews written)

Had a previous very poor experience with this company when they proved themselves incapable of delivering some Christmas gifts to my son and his family, either on time or to the correct address! This time I asked a friend to send some car spares for me for next day delivery to a garage in Stoke, and although I was a bit concerned when he told me he'd used UK Mail (because i certainly wouldn't) I didn't think things could go so badly wrong again. Oh how wrong I was! OK they attempted 3… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Absolutely awful ”

Written on: 05/12/2018 by 1973Urquhart (1 review written)

Awful delivery service. Twice now they have 'delivered' parcels which never showed up at my door! I was in all day on both occasions, first occasion the tracking said parcel delivered, I contacted them and they said they were trying to contact the delivery driver. This went on for days until the retailer I purchased the parcel off gave up and refunded me. Second time it started the same, tracking said delivered and signed for. Contacted them they said it was left with a neighbour, even though I… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unable to locate UK address - maybe should utse google...”

Written on: 15/10/2018

Lost for words, would give zero stars if I could. UK Mail is unable to locate a basic local UK address (never any issues with any other UK postal services). We have a concierge but judging by other reviews they prefer to leave packages in a "special place" behind rubbish bins - and we don't have one in front of our house. NO channels for contact!! A tel number that provides pre-recorded information and you can email them but they never respond. Also seem to ignore all negative reviews… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Use this company at your peril!”

Written on: 08/10/2018 by GhengisKhan (3 reviews written)

Sent a parcel with UKMAIL and they delivered it to the wrong address. After I insisted they go back and collect it and deliver it to the correct address they did but only after 1 day. They then left the parcel at the correct address in a "safe place" but didn't tell anyone where the safe place was and the recipient couldn't find it. When I asked them to contact the driver I was told he was an agency driver and had left but not to worry I could claim for the missing parcel as it was entirely… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“just awful”

Written on: 07/09/2018 by kerriemckim (1 review written)

LYING DISPICABLE UNTRUSTWORTHY parcel supposed to arrive 14:40-15:40 today. Apology text received to say delay driver will deliver soon. It is now 19:10. No text or numbers to call company available so I am unable to ask where my very expensive parcel is. Not Happy ! especially as Ive made plans to be at home to receive. LYING UNTRUSTWORTHY DISPICABLE Please see my review above. This is the update I log on to UK mail site. New notification saying attempted delivery !!! how dare you !! I have… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Still waiting for the parcel that never comes”

Written on: 07/08/2018 by Lawsonpf373 (1 review written)

On two occasions now I have stayed in all day awaiting a parcel. They send a message that gives you an approx time of delivery, which gives an hour window. I have been in all day on both times. My door bell works, my knocker works but on both occasions I have tracked online to find a message that says the driver tried to deliver, which is funny as on both occasions no card was left. Disgraceful, looks like I will now have to make an hour round trip to go to their depot as I am not prepared to… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Delivery expected on Birthday”

Written on: 21/07/2018 by Claygw384 (1 review written)

I ordered a phone 2 days before my birthday 19th July expecting to have the phone on my birthday 21st July. I had a tracking number could not get into the tracking details.so was unsure when phone would be deliver. I waited in the property on 21st July waiting for the phone decided to make a telephone call to o2 who gave me the details to contact UKmail as the delivery service. I rang UKmail on the other side appeared an incompetent person did not have a clue. i explained that i have placed… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“WELL WHAT CAN I SAY”

Written on: 12/07/2018 by Skyec268 (1 review written)

In short... How a company this incompetent are still allowed to operate is beyond me… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“APPALLING SERVICE & CUSTOMER SERVICE IS APPALLING TOO”

Written on: 27/06/2018 by EvelynAllen315 (1 review written)

NO stars. Apple Delivery was scheduled for the 19th June 2018. Tracking is not kept up-to-date. Couriers says attempted 3 deliveries which was not correct. I received no calling card or email or text beforehand to indicate that they had been!! Courier says they had come and my home had brown front door, which was incorrect as they had used google maps. I know they were lying as my door had been changed a year ago! The customer service avoid all calls of compliant and give you the run around… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“They do not collect, they do not respond to inquiries”

Written on: 27/06/2018 by LibertyEgan (1 review written)

Unfortunately, they deserve no stars. They used to be good but they one of the worst now. Once again, they failed to collect. The frequency of this is 2 out of 3 times now. They no longer respond to inquiries either and the most annoying feature is that they send you an 1 hour time window for collection or delivery which seems to serve the purpose of mocking us as they never ever honour. Sorry UK mail, but you have become a bit of a joke and this was my last booking with you … Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Avoid UKMail”

Written on: 13/05/2018 by 240Vaughn (1 review written)

Horrible company. All the above posts are correct. If you value your products, do not use this company. … Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“UK Mail doesn't deliver”

Written on: 04/05/2018 by svGray324 (1 review written)

Received a note from UKMail that they would deliver a parcel. Rearranged delivery for date, stayed at home all day to accept and nothing arrived. Tried contacting customer services but it's a computerised system with zero human contact. Twitter support slack. Left hanging in limbo. Disgusted with service and would avoid UK Mail at all costs in the future… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Uk Mail is a holy c r a p delivery company”

Written on: 27/04/2018 by AmirahKeegan (1 review written)

Uk Mail is a holy c r a p delivery company. Web page is basic and it is very hard to manage delivery or delivery time. Driver arrives at my home only after 8:00 am when Iam in work. Monday to Friday and not possible to deliver delivery for collect. After 5 times when the driver arrives to the parcel address sent back to the sender. I never see this big unhelpful support for the customer. On the phone is only computer and not humman! INCREDIBLE !!… Read Full Review

Report this review
Was this review helpful? 2 0
★★★★★

“Excellent Service”

Written on: 27/04/2018 by Ridiculouswillneverusethissiteagain (1 review written)

Very impressed with service. Had used my new address but old postcode. Rang when I realised after non delivery of parcel, extremely helpful customer service man who quickly corrected my error and parcel was delivered following day. Perfect… Read Full Review

Report this review
Was this review helpful? 0 2
★☆☆☆☆

“Appauling”

Written on: 12/04/2018 by Kian141 (1 review written)

Very poor service. Used their tool to reschedule to collect my parcel from their depot on a day offered by them and got confirmation from them. Without notifying me, they returned the item to the sender (apple) and didn't tell me. I was set to make a 1.5 hour round trip to their depot in the back end of nowhere, where I would not have found my parcel. Luckily I had the forsight to go in and print off my confirmation again and it said "returned to sender". What a joke. UKMail claim apple asked… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Appalling, appalling, appalling”

Written on: 10/04/2018 by boscawen46 (2 reviews written)

I have used UK mail for a number of years and found their service to be acceptable. I have had the same collection driver and he has always been friendly and professional. Last week I sent a large box containing framed children's prints to a gallery in Amersham. I could not have wrapped and padded the pictures much better and used an oversize box to allow extra padding around the sides. I also used fragile tape all over the box and a sheet of paper on each side asking to please handle… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Absolutley appaling-DO NOT USE”

Written on: 09/04/2018 by Benjamindog1 (1 review written)

I ordered an item. I didn't know UK mail were the courier. It was shown to arrive 30th March 2018. I changed the delivery as I wasn't going to be in on the Friday and left it at the depot. On Wednesday the 4th of April I asked for it to be re delivered. I received a vague email on the morning of the 5th that it was out for delivery, but the company I'd bought the item from sent an email confirming it would be delivered that day. I checked UK mail's site several times that day and it looked as… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AWFUL”

Written on: 03/04/2018

This is by far the worst company I have ever dealt with. The item was sent out next day delivery, unfortunately we wasn't in. We went on the website to advise that they could leave the item with any neighbour. 4 days later after not receiving the package I contacted UK mail they advised it would be delivered that day. I stressed the fact I wasn't in and that it needed to be left with a neighbour, they said they would contact the driver to ensure it happened. When I got home there was a card on… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“no attempt to deliver”

Written on: 20/03/2018 by Castrowe489 (1 review written)

the company say the driver attempted to deliver, I am disabled and got up at 5am to make sure I was up and dressed in time for my deliver, only to informed by seller they attempted delivery and no one was in, I live in a block of flats with a buzzer system to get in and no one used my buzzer, or even left a card to say they had tried, what total liars they are, I would never recommend to anyone… Read Full Review

Report this review
Was this review helpful? 1 0
overview