Pretavoir Reviews - www.pretavoir.co.uk

★★★★★
4.9 / 5
96.6% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Pretavoir - www.pretavoir.co.uk - Ask a question now

Media Gallery for Pretavoir - www.pretavoir.co.uk

Pretavoir - www.pretavoir.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Poor service and seconds used”

Written on: 16/01/2019 by Jlbradstreet (1 review written)

I orderded from these in May and as they said next day shipment. Then I get an email to say 2-3 working days, but once I'd ordered. And the glasses took 10 days from there. I gave the benefit of the doubt. I ordered again, and they didn't read the online order. All they seemed to do is delay things. Poor service from their staff and back and forth until I cancelled it. This might also explain the poor quality of the lenses I got in May, now looking like they've seen better days. They seem… Read Full Review

Seanmccauley's Response to Jlbradstreet's Review

Written on: 16/01/2019

Mr Bradstreet, You placed an order for glasses for your daughter. Upon being advised that we cannot dispense prescription glasses to under 16s you have taken great exception, posting comments on facebook posts, reviews on trustpilot, reviews.co.uk and reviewcentre. You have also made racist comments in email communications. Further harassment of our staff is unwelcome.

Reply to this comment

Jlbradstreet's reply to Seanmccauley's Comment

Written on: 16/01/2019

Ordered in May'18. That's what my first comment was relating to. The delivery took ages and the lenses are of a poor standard.

My order last week had the script in. Your staff didn't read the notes and emailed me. I sent over a script, which was accidently my daughters (as we'd had our eyes tested the same say), which you pointed out, requested mine, which I then sent. But all the emails and slow responses was poor service and unneeded from the outset.

Your unprofessional acts since, confirms I made the right decision to post bad reviews. Even your ex staff expose you on other sites.

Reply to this comment

Jlbradstreet's reply to Seanmccauley's Comment

Written on: 16/01/2019

I placed an order in May'18. The first part of the comment refers to this order. I then ordered last week, where poor service was received. I was asked to send my script over, I requested this from my optician, I then forwarded what they'd sent which transpired to be my daughters script. I was advised this so I requested my script again, to be sent the correct script which I forwarded. But I lost a week when my script was clearly on the initial order. So I am more than within my right to post reviews.

Reply to this comment

Seanmccauley's Response to Jlbradstreet's Review

Written on: 16/01/2019

Upon checking timeline of your order in May;
order placed Tuesday 22nd May 6.04 pm UK time. We fitted lenses and shipped out on Thursday 24th May at 4.12 pm UK time. I can see from tracking information reference that you signed for your Fedex delivery at 11.14am on Monday 28th. Therefore your comment that your order took 12-13 days is not true, rather 6 days from UK to Australia including fitting of prescription lenses. In the interest of fairness to our hard working lab and customer service team I would ask that you remove / correct your review.

Reply to this comment

Jlbradstreet's reply to Seanmccauley's Comment

Written on: 17/01/2019

I didn't say 12-13 days, you're trying to put words into another customers mouth, again.... Just like you did with the ex staff member who commented on a review page about how your products are old stock with scratches. You were rather rude & unprofessional to them too. I said 10 days and it was 10 days from order to receipt. Happy to change the review upon receipt of a full refund, which I'm advised takes 3-4 working days.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 5 Comments
★★★★★

“Very straightforward service”

Written on: 05/11/2017 by kfDaniel266 (1 review written)

Like others a little doubtful about ordering specs on line - but pret a voir proved very easy to deal with very contactable and very efficient with prompt delivery of the goods. At a price (£207) well below a certain department store in Knightsbridge. The telephone service was very efficient too, all in all a good experience and certainly recommended… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“You can get cheaper elsewhere”

Written on: 16/10/2017 by whBurns335 (1 review written)

Please shop around before deciding on Pretavoir! I did and thank god! I saved £30 on my RayBan sunglasses, got from a reputable supplier and arrived within 4 days! Don't buy from here, no point paying more!!… Read Full Review

Seanmccauley's Comment

Written on: 30/01/2018

Hi

Thank you for your review. Whilst you did not make a purchase and therefore have not experienced our 5star service we respect your right to leave a review. Our deliver is next day not 4 days as you received. Our pricing is one of the lowest you will find and guaranteed authentic.

Pretavoir

Reply to this comment

Jlbradstreet's Comment

Written on: 16/01/2019

Thank you for this - where did you end up buying from?

And re their unprofessional reply from Pretavoir, I had the same thing. Poor service.

And before they tell me I've not order - they can check their your orders from May. And if they check their emails to customers, once ordered, you clearly state it will be dispatched in the next 2-3 working days, so to say your delivery is next day is not the case.

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 2 Comments
★★★★★

“Excellent service.”

Written on: 23/09/2017 by Specsman (1 review written)

Ordered a Mikli pair, with optical lenses. (I had asked to be informed when a new pair would be back in stock - the automation worked perfectly.) The order and correspondence were exemplary (I asked that the posting be delayed while I was on vacation). Posted from the UK on the Friday and delivered to Switzerland on the Wednesday (without extra cost!). Really excellent service. I could become addicted! … Read Full Review

Seanmccauley's Response to Specsman's Review

Written on: 30/01/2018

Hi

Thanks for your order.

We appreciate you choosing Pretavoir and for taking the time to leave a review.

Pretavoir

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Fantastic”

Written on: 26/04/2017 by TimMcCartney (1 review written)

I was cautious being the first time I've ordered glasses online, I'd read reviews and picked Pret , so glad I did. Superb service via mail and phone. Would certainly use again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Outstanding ”

Written on: 28/03/2017 by mac1960 (1 review written)

I've purchased from Pret a voir before. If anything the service was better this time. I tem ordered Friday and delivered Monday morning. Well packaged and in perfect condition. I would definitely recommend and certainly use for future purchases… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Lovely frames”

Written on: 16/03/2017 by Joan2017 (1 review written)

Excellent service and speedy delivery. I chose Jono Hennessy frames which I already have in a different colour and I wanted to use my previous prescription to use for a spare pair as prescription hadn't changed too much. I was delighted to see that the frames were at a great price so not only did I save on price I also had a lovely presentation box and included was 2 cases so very handy. All came wrapped in black tissue paper which added to the designer package. I would recommend to everyone… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Customer service is brilliant”

Written on: 09/02/2017 by Cole197977777 (1 review written)

Jenny in the customer service department at this company was amazing, I had a couple of problems one of which was my fault. Both times the issues where handled Professionally and quickly. I would highly recommend using these guys to buy your glasses. The only other time I have experienced customer service at this level was with Apple (which is a great comparison). The company is half the price of all the main stream shops and even with my problems I received my glasses quicker that if I… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“fantastic ”

Written on: 26/03/2016 by Murphy117 (1 review written)

Excellent service received next day, wonderful packaging. Highly recommend. Absolutely perfect. Thank you. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic ”

Written on: 12/03/2016 by MrCorcoran (1 review written)

Super fast service , great packaging , great product . It doesn't get any better than this… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“buy with confidence”

Written on: 09/03/2016

What's not to like…great range of frames, some of the best prices on the web, free thin lenses, swift delivery and fantastic customer support. Highly recommended… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent!”

Written on: 01/03/2016 by Charlese35 (1 review written)

Brilliant customer services - all my emails were answered promptly and were very helpful. Item arrived within specified time and I was able to track the parcel all the way. The actual item was amazing too! Will most certainly be buying from them again and will recommend to everyone! Thank you!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Customer service excellence ”

Written on: 25/02/2016 by Smooth212 (1 review written)

From my first contact with Pret a Voice nothing was a problem. I was given first-class treatment from start to finish. I have spoken to family and friends about the service and recommended they try Pret A Voir.. They listened to my needs and got me what I wanted. I have nothing but praise to offer. I look forward to my next visit… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Customer service excellence ”

Written on: 25/02/2016 by Smooth212 (1 review written)

From my first contact with Pret a Voice nothing was a problem. I was given first-class treatment from start to finish. I have spoken to family and friends about the service and recommended they try Pret A Voir.. They listened to my needs and got me what I wanted. I have nothing but praise to offer. I look forward to my next visit… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great Prices, Fantastic Service”

Written on: 13/02/2016 by wwMuir160 (1 review written)

Ordered some Tag Heuer Reflex 3 glasses from Pret A Voir, having tried them on a local opticians and almost fainted at the cost. Pret A Voir were under half the price. These are my first ever pair of glasses so I was a touch apprehensive ordering online but had read reviews and was reassured - Pret A Voir are also UK based (Glasgow I think) and attached to a proper opticians, not some outtfit based in Hong Kong. I rang a couple of times to ask things before ordering and the people I spoke to… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Wonderful service! ”

Written on: 11/02/2016 by Curranqz350 (1 review written)

Thank you very much PRET-A-VOIR. Just received my order. It arrived next day beautifully wrapped as if I bought my sunglasses at the PRADA boutique! Many thanks for the excellent service and a very responsible attitude! Great job! I would definitely recommend this seller to my friends and relatives and buy at the PRET-A-VOIR online store again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service and products ”

Written on: 07/02/2016 by Reyna339 (1 review written)

I would just like to say what a brilliant service you offer.. I received my sunglasses this morning and they are just gorgeous. Packaged so carefully but the customer service is outstanding your staff are so helpful and friendly and the shipping and emails with every stage are excellent especially when your waiting for expensive items. Thank you so much A very happy customer This is a treat to myself my own push present :) … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Just the best”

Written on: 01/02/2016 by ameernejad (1 review written)

Cannot put into words just how pleased I am with the service received. Great customer service, friendly user website, great choice to choose from...excellent quality & brands , offer and free postage. I will strongly recommend PRETAVIOR to all my friends, family and who ever I come across in needs of glasses. Well done and be proud. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service and fast shipment”

Written on: 22/01/2016 by ElenaKr (1 review written)

Ordered my chanel frames on Monday and got them in Friday with an international shipping! The frames are simply perfect, the service is great, the shipment is the fastest! Hope to order again on pretavoir!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Unbeatably Fantastic Service”

Written on: 31/12/2015

Cannot put into words just how pleased I am with the service received. I ordered a pair of glasses which unfortunately didn't suit me. Pretavoir were incredibly understanding. Sent back to them, and within under a week, the lenses were cut and refitted into new frames with no extra charge to myself. Extremely happy customer and would definitely recommend to anybody… Read Full Review

Report this review
Was this review helpful? 0 0
overview