One Call Home Insurance Reviews - www.onecallinsurance.co.uk

★★★★★
4.6 / 5
93.4% of users recommend this
  • Customer Service

  • Value For Money

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One Call Home Insurance www.onecallinsurance.co.uk
One Call Home Insurance www.onecallinsurance.co.uk

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Latest Reviews

★★★★★

“problem with documents”

Written on: 03/07/2020 by Arielt219 (1 review written)

query answered quickly and sucessfully thanks… Read Full Review

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★★☆☆☆

“Challenge the renewal quotation ”

Written on: 03/07/2020 by WeeGee123 (1 review written)

House insurance: Online chat took at least 40 minutes. I wanted a quote to match a quote from another business (£50 cheaper). I had to keep answering questions about my circumstances even though I said at the outset that there were no changes in my circumstances. Had I just been renewing my policy, they would have taken my money, no questions asked. They offered me two quotes which were not as good as the other insurance both in terms of cost and added extras - waste of time. Always ask for a… Read Full Review

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★★★★☆

“Good”

Written on: 03/07/2020 by Khussain2 (1 review written)

It took time to start due to my number in queue. The service was quite good trried to solve my grievance. On some points the advisor shown bit aggressiveness that my opinion when he mentioned I have to approach post office regarding missing mail by post. While there was a need to accommodate me. Anyhow overall good service provided… Read Full Review

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★☆☆☆☆

“Not respond yet from you”

Written on: 03/07/2020 by Faridfathi (1 review written)

I can not get through to any members of you staff by phone or chat life even email to ask my enquires… Read Full Review

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★☆☆☆☆

“Bad to make a claim ”

Written on: 03/07/2020 by MacyJohnson152 (1 review written)

My dishwasher leaked in my kitchen due to a Pyrex jug smashing into tiny pieces which damaged the dish washer and caused it to malfunction and stick on rinse mode and damage the pipes however once I discovered the leak I lifted the flooring up in the kitchen and this prevented it going into the living from and hallway . Once I opened the dishwasher I seen the problem but then I pulled a spasm in my back and had to get an ambulance and have been in and out of hospital for almost 3 weeks. I was… Read Full Review

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★★★★★

“Fast & Easy Set up, including pay monthly option”

Written on: 03/07/2020 by Davenporteo325 (1 review written)

I did not choose the cheapest options offered to me. This policy suited my needs plus more fire the price I was expecting. I am now going to find out how much pet insurance is as I have been offered a discount… Read Full Review

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★★★★★

“Policy non-renewal handled very well”

Written on: 03/07/2020 by Martinmk1 (1 review written)

I phoned to ask OneCall not to automatically renew my policy, as I've already set one up for the coming year. I had to go to the live chat because the ohones were down due to coronavirus. i did not have much time to stay on the live chat, as I was in the middle of home schooling. The staff member did ask whether he could help me to renew with OneCall, but when I made clear I did not want any further questions because I simply did not have time, he proceeded, as I had asked, with the non-renewal… Read Full Review

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★★★★★

“Great service”

Written on: 03/07/2020 by 1974Batchelor (1 review written)

Very helpful and the chat did not take long which is great. Would certainly use this service again. I am also receiving some information about remortgaging so I could save some money… Read Full Review

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★★★★★

“Easy Process”

Written on: 03/07/2020

I needed to cancel a renewal for a property I no longer owned - the process was quick and simple and the assistant helpful… Read Full Review

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★★★★★

“Fast service sorted out my query fast”

Written on: 03/07/2020 by Urwinmaeie4444 (1 review written)

Fast service sorted out my query fast… Read Full Review

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★★★★★

“Ace”

Written on: 02/07/2020 by Eck67 (1 review written)

Very helpful nice lady… Read Full Review

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★★★★★

“Moving house”

Written on: 02/07/2020

Smooth transaction moving my insurance to my new property All done with ease Very helpful agent… Read Full Review

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★☆☆☆☆

“awful Customer service”

Written on: 02/07/2020 by maureenforeman (1 review written)

I had great difficulty getting in touch about my new policy. I tried phoning to no avail. It took me no less than eight tries to get through on the live chat. When I eventually got through the lady was very polite and eased my worry that my new policy has been dealt with. She promised to send me a link to the customer portal but to date this has still not arrived ( I've checked my junk mail). Considering I bought my policy last week and this is the only contact or confirmation that it is… Read Full Review

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★★★★★

“Simple easy process from start to finish”

Written on: 02/07/2020 by Makhi274 (1 review written)

I got this quote from compare the market, I found the process on line very easy and stressful. I spoke to an advisor through chat and I found that a pleasant experience. No stress experienced through out the process. I found none of the process unpleasant, and there was nothing that I didn't like about the process… Read Full Review

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★★★★★

“Very helpful and efficient ”

Written on: 02/07/2020 by JasonHodges176 (1 review written)

Straight forward and helpful. Fast and efficient. Answered all the questions and provided useful informations… Read Full Review

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★★★★★

“Good Quick Service”

Written on: 02/07/2020 by billgriffiths12 (1 review written)

Very good and quick service by the adviser… Read Full Review

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★★★★★

“Efficient, simple and helpful”

Written on: 02/07/2020 by mmy88 (1 review written)

One call is the perfect name. With one call I sorted my insurance and saved some money. When it came to renewal, they kindly sent me a letter stating that they could Potentially offer me a better price than the auto renewal quote. I opened up an online chat.. which actually wasn’t a robot. With just my name, Dob, and post code they had all the details they needed. I answered some simple questions regarding the policy details and they are working on the rest for me, contacting the other party… Read Full Review

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★★★★★

“Efficient service”

Written on: 02/07/2020 by Schwartz233 (1 review written)

The One Call advisor was helpful and efficient and answered my queries clearly. … Read Full Review

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★★★★★

“Helpful!”

Written on: 01/07/2020 by Love1955 (1 review written)

Many thanks for dealing with my query. Friendly and helpful… Read Full Review

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★★★★★

“Live chat experience”

Written on: 01/07/2020 by Fileydenman (1 review written)

Talked with operator who sorted out my online problems. Now I have full access to the Portal,for my two policies, thank you,from"satisfied Customer"… Read Full Review

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