One Call Home Insurance Reviews - www.onecallinsurance.co.uk

★★★★★
4.6 / 5
92.8% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for One Call Home Insurance www.onecallinsurance.co.uk

One Call Home Insurance www.onecallinsurance.co.uk
One Call Home Insurance www.onecallinsurance.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“House insurance renewal”

Written on: 28/01/2021 by Samara313 (1 review written)

Everything was explained fully and any questions answered. I would recommend One Call… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Good customer services ”

Written on: 27/01/2021 by Cierra396 (1 review written)

Received good customer services on a query with a renewal policy. Resolved easily. Phone picked up within a few minutes in Covid times which is very good compared to some other companies. Competitively priced with other policies. Uk based call centre. I asked for the policy to be put in the post which they did. Very pleased about that. Nothing seemed to be too much trouble. I haven’t made a claim but the company were professional with my query… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Very helpful”

Written on: 27/01/2021 by Parshil (1 review written)

I was very pleased with helpful advice and new quote I received… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great service”

Written on: 27/01/2021 by Miller141 (1 review written)

Complex query handled swiftly, knowledgeably and above all in a friendly and understanding manner… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fast response very well manners thank you”

Written on: 27/01/2021 by Jay1976 (1 review written)

Sorted very quickly only had to wait 7 minutes to get my problem sorted Would recommend to friends and family AaaaaaaaaaaaaaaaaaaaaaaaAAAAAAAAAAAA… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“First class service ”

Written on: 27/01/2021 by George1935 (1 review written)

A company with real people working for them that actually listen to you and are extremely helpful and courteous. Highly recommend this company. The person who dealt with my call was fantastic. A real credit to your company… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Good service”

Written on: 27/01/2021 by Bazinwoods (1 review written)

I was using the online chat and was responded to quickly. I have gone onto the comparrison sites as I do every year and found a much cheaper deal. The adviser was very helpful as I questioned the renewal prices. They have also offered interest free monthly payments. It is a little annoying that I have to do this every year but all insurance companies are the same… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great service, very helpful and polite member of...”

Written on: 27/01/2021 by GeoffBeech (1 review written)

Great service, very helpful and polite member of staff. She answered all my questions satisfactorily. We will use One Call Insurance again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Filled the hole”

Written on: 27/01/2021 by danjamfin (1 review written)

You have 5 stars as a rating purely because of the staff I dealt with.I have ticked not recommend to a friend for 2 reasons. 1 the policies are considerably cheaper elsewhere when you consider that £30 goes to you to set up which is fine if you don't personally have time to hunt around. 2 your insistence that you keep customer debit/credit cards on file under the pretext of watching for fraud or money laundering is total nonsense. You have no legal right whatsoever to hold customer cards on… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Home Insurance Renewal”

Written on: 27/01/2021 by Travis06 (1 review written)

Contacted by Operator to remind me of renewal for Home Insurance policy coming due. Operator was very polite and helpful in processing requirements… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Most people who would be asking me about insurance...”

Written on: 26/01/2021 by AlexTyrrell (1 review written)

Most people who would be asking me about insurance would be close to my own age, approaching 70 and not too technically minded. So I would advice them to avoid your company because of the stupid toys you supply and force people to fit. Then when I cancel the policy after 18 days you take £120 off me. Nice way to treat a pensioner! I will be going elsewhere for my insurance from now on… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“attentive”

Written on: 26/01/2021 by Marcusm192 (1 review written)

the operator who i spoke to listened to what i was saying got straight to the point sorted it for me BRILLIANT the live chat is really good i dont like phoning sometimes when you phone you get a accent find it really hard to know what they are saying probably the same for your operators as im scottish so 10/10 for live chat wish more companies would adopt this plus your not left in a phone queue listening to rubbish music WELL DONE 10/10… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Web chat”

Written on: 26/01/2021 by AidenDonovan (1 review written)

I contacted one call today on web chat and spoke to an adviser my enquiry was dealt with quick and efficiently. He apologised for my time and resolved my enquiry offering excellent customer service. Please Thank him for his help and service today… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Efficient and functional”

Written on: 26/01/2021 by Robx122345678 (1 review written)

Easy to communicate. Competitively priced and good website… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Policy Cancellation”

Written on: 26/01/2021 by DominickDavis (1 review written)

Messaged to advise I would not be renewing but was surprised when the message handler was able to match a cheaper quote I had received. Very efficient and easy to deal with… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Policy renewal problems”

Written on: 26/01/2021 by Sin45 (1 review written)

I spent over 5 hours on your chat line talking to 20 different agents just trying to pay my renewal home insurance premium but was passed around,hence chatting to so many different agents. I was about to give up until I starting chatting to an adviser, who got another person to phone me and take payment,for which I was very grateful for but couldn’t understand Why any of the other agents couldn’t have done same. So thank you the two I dealt with… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Customer Service”

Written on: 26/01/2021 by millie.24 (1 review written)

Discussed renewal policy start time 16.23 finish time 17.15. Went through key elements of cover what was included and what was not. Very precise and informative dialogue which meant there was no need to ask same question again in a different way to clarify information. Confirmed notes would be left on conversation file should we wish to renew. discussed alternative options for anything not covered on policy going that extra mile. There was nothing to dislike or feel impatient about with the… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“The adviser was just great”

Written on: 26/01/2021 by mjslater1974 (1 review written)

Just want to say that the adviser who handled my call to renew / change of house was absolutely great. Efficient and completed all the info needed with a lovely manner and was a pleasure to speak to. Made me forget about the 5-10 min wait !… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great result achived”

Written on: 26/01/2021 by tess2010 (1 review written)

Had a problem with the details on my documents went on live chat and was sorted quickly and politely… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Competitive Home Insurance”

Written on: 26/01/2021 by ZoeyAnderson (1 review written)

The adviser was very helpful and gave me a very competitive quote for my home insurance. He explained things to me and was very patient when I (an oap) didn’t hear him properly… Read Full Review

Report this review
Was this review helpful? 0 0
overview