One Call Home Insurance Reviews - www.onecallinsurance.co.uk

★★★★★
4.6 / 5
93.8% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for One Call Home Insurance www.onecallinsurance.co.uk

One Call Home Insurance www.onecallinsurance.co.uk
One Call Home Insurance www.onecallinsurance.co.uk

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Latest Reviews

★★★★☆

“Call with dg3”

Written on: 19/02/2020 by Jensene411 (1 review written)

Dg3 handled my call/query quickly and efficiently. This allowed me to make a decision about the renewal of my insurance during the telephone call… Read Full Review

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★★★★★

“Renewal Invitation Negotiation”

Written on: 19/02/2020 by 1chomeins (1 review written)

Excellent customer service!! dg3 was very helpful and accommodating with a revised renewal quote within the capabilities of One Call. … Read Full Review

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★★★★★

“superb polite service”

Written on: 19/02/2020 by marylyndsey (1 review written)

spoke to the same person on two different days He was polite patient helpful checked i understood the endorsments etc i asked were i could say how easy he had made it and all i have is PT1… Read Full Review

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★★★★★

“home insurance”

Written on: 19/02/2020 by june57simpson (1 review written)

After i Receive my renewal quote of my home insurance i went on Go compare and got a cheaper price i then phoned one call insurance and explained to the lady she went out of her way to get the best price for me i liked the way she took her time to go through the policy with me speaking very slow and kept asking if i understood every think which i did i would recommend this company to my friends and family… Read Full Review

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★★★★★

“Best House Insurance”

Written on: 19/02/2020 by Dachsund (1 review written)

Got my new quote through post. Not happy it had included a brokers fee which I didn't pay last year. Told them not to go ahead with new policy. She went away and came back with new offer minus brokers fee. Happy ☺… Read Full Review

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★★★☆☆

“Waste of my time, having to chase! Needs to do better. ”

Written on: 19/02/2020 by MrsDJG (1 review written)

Well priced, but had to chase for completion of issue of policy and for documents to appear on my portal, so that I could check details. Thankfully, I’m on school half term holiday, but usually I just wouldn’t have time. Online chat wasn’t available all day, so had to wait in phone queue. Needs to do better!… Read Full Review

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★☆☆☆☆

“Cut me off and no call back ”

Written on: 19/02/2020 by Extortion112 (1 review written)

Left me hanging cut me off no return call Broker over charged me One call happy to drop me Looking forward to writing bad reviews for both Close brothers and one call So much for loyalty and taking add monthly Appalling customer services… Read Full Review

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★★★★★

“wills rev”

Written on: 19/02/2020 by Charity90 (1 review written)

excellent service from the young lady i dealt with she was most pleasant and helpful… Read Full Review

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★☆☆☆☆

“Use direct line ”

Written on: 19/02/2020 by Fabian298 (1 review written)

No customer service Not sure who actually insures me Left with major leak to resolve my self Would not recommend to anyone A total waste of time and money… Read Full Review

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★★★★☆

“Friendly girl on end of phone”

Written on: 19/02/2020 by 120Forbes (1 review written)

The girl was willing to give me time to discuss matter with husband. She was pleasant and polite… Read Full Review

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★★★★★

“Clear and helpful ”

Written on: 19/02/2020 by Dawsons112 (1 review written)

Both people were helpful and able to put my mind at ease. The quote given and accepted was much less than the renewal quote from my long standing insurance company - and for better cover… Read Full Review

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★★★★☆

“Great & easy customer service”

Written on: 19/02/2020 by LyricHerndon1974 (1 review written)

Had a bit of a problem connecting to the correct department initially but once through it was quickly answered and dealt with. I spoke with SL2 who was very helpful. I just needed to amend my payment card. The process was very quick and instructions clear. All details explained well. My only quarm would be the lengthy automated message at the end of the call that you HAVE to listen to. Goes on for over 4 minutes, but you have to listen to it apparently… Read Full Review

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★★★★★

“Great service”

Written on: 19/02/2020 by ChristineMartinez420 (1 review written)

Superb, called up as had checked the comparison sites. 30 seconds with a very good call handler, checked the policy details and then required - result, matched the comparison site… Read Full Review

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★★★★☆

“Got there eventually”

Written on: 19/02/2020 by Admaned (1 review written)

Chose OneCall via GoCompare, link kept crashing so telephoned. After about 10 minutes of listening to various messages and some Muzak on an 0330 number without any indication of how long the wait was going to be, I finally got through to a very pleasant and helpful young lady. It then took another half an hour to finalise the transaction. But worth it to save £65… Read Full Review

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★★★★☆

“Home insurance renewal”

Written on: 19/02/2020 by Holden341 (1 review written)

Polite, helpful and professional… Read Full Review

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★★★★★

“Very comprehensive service”

Written on: 19/02/2020 by Elias411 (1 review written)

I wanted to add an additional policy and the agent I spoke to was incredibly helpful. The process flagged an issue I was unaware of with an existing policy. The agent helped me work through this in detail and provided a clear way to resolve. Excellent service. It is so much easier dealing with well trained people. Thank you Onecall. … Read Full Review

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★★★★★

“Query and policy renewal”

Written on: 19/02/2020 by Red-Circle (1 review written)

My bank had approached me with a supposed better deal, I required some information regarding my policy before making a decision, the young lady was very helpful and found that I was already covered in my existing policy. we then completed the renewal process, it was quick thorough and did not take much of my time. also they only have UK call center's which is good. Would recommend to friends and family… Read Full Review

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★★★★★

“Adding to insurance policy”

Written on: 19/02/2020 by xyLowe131 (1 review written)

cg8 gave me clear and detailed advice, without trying to hard sell anything. We have both our home and car insurance with One Call and have been very satisfied with their service… Read Full Review

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★★★★★

“Excellent service and recommend ”

Written on: 19/02/2020 by Dawson473 (1 review written)

Had my renewal come through and it was more than current year, rang one call who was polite and friendly to deal with. They went through my insurance and saved me money on my policy. Recommend them… Read Full Review

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★★★★★

“Very Helpful”

Written on: 19/02/2020 by ShirleyMcD (1 review written)

Some details on my new policy were incorrect - took about 10 minutes to get through to someone but it was eventually all sorted. Adviser was very helpful and polite… Read Full Review

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