One Call Home Insurance Reviews - www.onecallinsurance.co.uk

★★★★★
4.6 / 5
93.8% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for One Call Home Insurance www.onecallinsurance.co.uk

One Call Home Insurance www.onecallinsurance.co.uk
One Call Home Insurance www.onecallinsurance.co.uk

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Latest Reviews

★★★★★

“Great customer service online ”

Written on: 03/04/2020 by KayleyLeonard (1 review written)

Was very happy with the online chat service today. And questions were answered with ease… Read Full Review

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★☆☆☆☆

“Terrible service. Can someone contact me on Monday.”

Written on: 03/04/2020 by wsBeasley103 (1 review written)

Communication is awful… Read Full Review

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★★★★★

“Very helpful staff”

Written on: 03/04/2020 by brianhall_ (1 review written)

Staff very helpful and tried their best to accommodate me and better my renewal price… Read Full Review

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★☆☆☆☆

“Home Emergency Break Down cover ”

Written on: 03/04/2020 by Balti (1 review written)

Since last three weeks keep calling for for home emergency breakdown cover but no one visit on site yet and the situation is getting worst. So I am not happy with One claim home insurance services… Read Full Review

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★★★★☆

“Great response ”

Written on: 02/04/2020 by Ali-khan (1 review written)

Helpful live chat .automatic renewal. Forgot to go on comparison site .Glad of good will gesture . I Normally go online each year to get value for money . Got discount from one call as good will gesture appreciate this during current covid 19 crisis. Very helpful staff and glad I didn't have to wait in online phone que live chat is much quicker Kindest regards … Read Full Review

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★★★★★

“On line chat”

Written on: 02/04/2020 by Billandbentheflowerpotmen (1 review written)

Just spoke to an adviser from Home Insurance on line as I was struggling to change my email details in the portal he was very helpful and changed my details very quickly… Read Full Review

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★★★★★

“Fantastic helpful and amazing in this current climate...”

Written on: 02/04/2020

The advisers - they were all.fabulous … Read Full Review

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★★★★☆

“Polite and Efficient”

Written on: 02/04/2020 by Customz (1 review written)

I was attended to by a polite lady who was able to promptly do what i required. She did want to know why I was leaving and tries her best to offer me incentives to stay… Read Full Review

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★★★★☆

“on line chats”

Written on: 01/04/2020 by Bradfordcity17 (1 review written)

Pleased with online chat, speed of connection and the way the advisor dealt with my enquiry… Read Full Review

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★★★★★

“Getting a good price ”

Written on: 01/04/2020 by Zieglerps472 (1 review written)

After looking at my renewal for home insurance I decided to look at some comparison websites and found a range of different quotes. Not wanting to jump ship straight away I contacted One Call insurance using their live chat option. After outlining my investigations to the operator they were able to look at my situation and come up with a new quote which was nearer the price I was hoping for. The operator was very helpful and the experience was different and a good result achieved… Read Full Review

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★★★★☆

“Smart system!”

Written on: 01/04/2020 by mnHolloway370 (1 review written)

The advisor used clear language and was quick to respond. Thanks! Making it simple and easy thanks again. This is a lot better then waiting in a call que for ages and is easy to do on your mobile. Tip- create an app for customers… Read Full Review

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★★★★★

“Solved my problem on time.”

Written on: 01/04/2020 by Samson46 (1 review written)

I had to change my payment method. I was able to contact an adviser and he sorted my problem with no hassle… Read Full Review

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★★★★★

“Good contact under the circumstances”

Written on: 01/04/2020 by Robxxx (1 review written)

I was unhappy with my renewal quote, so tried to telephone, but of course the offices are closed. I tried Live Chat and was pleased with the outcome. The adviser was very helpful (and quick). Many thanks… Read Full Review

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★★★★★

“Payment Query”

Written on: 01/04/2020 by SJL2020 (1 review written)

Spoke to a very helpful lady this morning as I couldnt find anywhere on the documents the payment schedule for the direct debit, she gave me very quickly the information I required. … Read Full Review

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★★★★★

“Very helpful adviser ”

Written on: 01/04/2020 by DavidGall (1 review written)

Very helpful, polite and friendly adviser who helped resolve my issue very quickly, which was much appreciated… Read Full Review

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★★★★★

“Live chat on line”

Written on: 31/03/2020 by O'Hara101 (1 review written)

Good response from the adviser she did best to help… Read Full Review

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★★★★★

“Exceptional service”

Written on: 31/03/2020 by Tait9 (1 review written)

Short waiting time for online chat. Staff member was superb and sorted my query very quickly and efficiently… Read Full Review

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★★★★★

“So far, so good.”

Written on: 31/03/2020 by Smor8733541 (1 review written)

So far, so good. Of course, I’m only at the online quote stage but, considering the disruption to business from the C19 pandemic, online Chat help for a query was prompt… Read Full Review

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★★★★★

“Online chat”

Written on: 31/03/2020 by Grantham39 (1 review written)

Had to cancel via online chat due to covid 19. Was quick and efficient. Was offered to look into quote further but already signed up elsewhere as renewal was almost double and it was automatic renewal. Cannot fault the agent… Read Full Review

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★★★★★

“Very prompt answer”

Written on: 30/03/2020

Used live chat. Answered very quickly. Had a query about the names on the policy. This was explained and amended straight away. Very quick. Would use live chat again. Whole thing didn’t take longer than 5 mins. Very good service… Read Full Review

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