McCarthy Cars Reviews - www.mccarthycars.co.uk

McCarthy Cars, 72-74 Mitcham Road, Croydon, CR0 3RG
★★★★☆
3.8 / 5
75% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

McCarthy Cars are a Family Run Independent Used Car Dealer which was established over 37 years ago in 1973. We are based in Croydon, Surrey. We pride ourselves on providing high quality used vehicles presented to the highest possible level, in a relaxed non-pushy environment, made possible because all our sales team are non-commissioned based, backed up by a comprehensive after sales service. You can have complete peace of mind, with the Unique McCarthy Cars Promise. All our vehicles are HPI Checked, a copy of the certificate is given with each vehicle, every vehicle is subject to a rigorous multi point pre-delivery inspection and comes with either the balance of the manufacturer’s warranty or a RAC Platinum Parts and Labour Warranty and 7 days Free Aviva Driveaway Insurance.
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Latest Reviews

★☆☆☆☆

“Do not buy from these dodgy car dealers”

Written on: 23/11/2017 by Hubbard359 (1 review written)

I brought a car from McCarthy cars, paying half of the sale and putting the rest on finance and had nothing but problems with it. We were told the car was semi automatic but drove the same as a fully automatic, never was the word easytronic mentioned or we would of researched this and found out the bad reviews. Straight away after collecting the car there was problems. The gears were struggling and taking to long to change. I did pop in and see them and was told this was normal for a semi… Read Full Review

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★★★★☆

“Brilliant service.”

Written on: 30/06/2017 by JulieParchment17 (1 review written)

McCarthy cars was recommended to me and I'm so glad I went there. As this was my second car I was purchasing I was a little nervous. I was looked after from start to finish. Every question I asked was answered in full and I didn't feel any pressure to purchase a car. I got a great deal with the car I purchased. Drives so smooth and I absolutely love it. Thank you… Read Full Review

By Mccarthy Cars

Written on: 30/06/2017

Thank you very much for leaving a review for our team Julie. It means a lot to us. I'm so happy to hear that you enjoyed meeting us and that we were able to look after you throughout your car purchasing journey. Don't forget that you have free annual RAC Roadside cover, all you need to do is activate the code from your sales brochure, please give us a call if you get stuck. We look forward to servicing your car again next year and we're also happy to give you free MOTs for the life of your car.

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★★★★★

“Aftercare Service”

Written on: 10/09/2016 by DaveDurand (1 review written)

What a fantastic Aftercare service from McCarthy..We brought a car and had a very small problem.McCarthy Cars sorted problem out overnight.they even dropped my wife off saving her paying for Taxi and then dropped the car of the next morning to her work place.Would Highly recommend this company and will certainly be buying from them again.WELL DONE… Read Full Review

By Mccarthy Cars

Written on: 07/11/2016

Thank you for your feedback, we're really glad that you had great customer service from our team. If you need anything in the future then please give us a call at any time.

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★★★★☆

“Good customer service”

Written on: 08/09/2016 by SaintAubyn (1 review written)

IWe would like to say thank you to the staff at McCarthy Cars for the good customer service received when we bought our vehicle from their dealership. Also the aftercare and consideration to rectify a fault with the vehicle. Thank you… Read Full Review

By Mccarthy Cars

Written on: 07/11/2016

Thank you for your feedback, we really appreciate it. We're really glad that you felt comfortable and that we were able to help you with the vehicle after you bought it. If you need anything in the future then please give us a call at any time.

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★☆☆☆☆

“Worst experience of our lives so far”

Written on: 29/05/2016 by bakes13 (1 review written)

So it has been 3 weeks since my sons car was written of by this company on a test drive after a warranty repair! we had to claim on our own insurance to get our money back in a timely fashion as McCarthy's insurance company were dragging their heels. My son is still without a car as we have not been able to find a like for like replacement in the same price range! A family run business leaving a young lad without a car through no fault of his own in the middle of his University exams! they know… Read Full Review

By Mccarthy Cars

Written on: 30/05/2016

Thank you for your honest feedback. We're really sorry that it took so long to resolve the claim via the insurers, we endeavour to fix any such future problems by reporting this feedback back to the insurance company. It is a very rare that we have an unhappy customer.

I did everything possible to chase up the claim in order to get the payout to you sooner. If you or your son need help finding a new Mini then please give me a call, we have had a new selection come in and we’d really like to bring you back on board as a happy customer.

I wish you all the best for the future and hope that you are able to find a suitable vehicle elsewhere if you choose not to speak to us.

If you would like to discuss this, please feel free to call me, Rob McCarthy on our business line.

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Bakes13's reply to Mccarthy Cars's Comment

Written on: 10/07/2016

Following on from your reply, I was contacted by telepone who said he was from your broker! He assured me that your company had done everything right in submitting a claim with your insurers! He told me that Aviva would write to me with an apology exonoriting McCarthy cars in this incident and would call me in a week to discuss! Well that was at least six weeks ago and not had any thurther contact from him! Sums up your outfit to a tee!

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★☆☆☆☆

“Arrogant customer care”

Written on: 29/05/2016 by GarrettBerry (1 review written)

One of the most arrogant customer care I have ever seen! There was a BMW listed on the site and there was drastic difference in the market price (4k) to the advertised price (6K !!). I just inquired the reason behind the difference and they were so rude that they just hung up on me saying too bad you find it expensive! Also, I asked them if they had any cars in the range of 4-5K, to which he responded saying go have a look at the website. Rude! Arrogant! Wouldn't recommend this dealer one bit!… Read Full Review

By Mccarthy Cars

Written on: 30/05/2016

Hello,

I'm so sorry to hear that you've had this experience with us, we take pride in our customer service which is why it is terrible to hear. If you could send the details over to me in a private message then I'd really like to resolve this with our sales team.

We have a variety of vehicles at various prices and there are a number of reasons why the market value could be different. I'd really like to resolve this issue with you, so if you could give me a call on our landline, then I'd like to apologise and help you find the right vehicle.

James McCarthy

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★★★★★

“Wow”

Written on: 15/04/2016 by DJS1951 (1 review written)

From the first contact to when I. Picked up the car 5 star treatment, All questions answered, all points and help with the technical stuff, no pressure to take out anything I didn't want, but good reasons why I should.the young man who shew me round the car explaining the finer points,and I didn't have to take care till I was happy to sign his tick list. All in all a pleasant expirience never had before,when buying a car… Read Full Review

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★★★★★

“Best car purchase experience ever”

Written on: 15/04/2016 by lollyboud (1 review written)

While we were desperately struggling with difficult dealerships, we came across McCarty Cars in Croydon and decided to pay them a visit. Well, what can I say. It has been the easiest transaction and the most kind and honest service I have ever experience. No pressure, reliable and organised all the paperwork while I was travelling on Business. I am now the happy owner of my new car and would recommend the McCarthy family without a doubt Thank you again for everything Laurent … Read Full Review

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★★★★★

“Fantastic company”

Written on: 23/02/2016 by Eddiecafe (1 review written)

We have just bought a Jeep from McCarthy's. We live on the opposite side of London to McCarthy's but it was well worth the journey. What a change to deal with a true family business rather than a corporation. We can absolutely vouch for this company as honest, reliable and totally professional. The car was delivered to our home with every item prepared and presented to the highest standard. It is as if we have bought a new vehicle. I will be recommending McCarthy's to anyone that I know is… Read Full Review

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★★★★★

“chevrolet cruze. ltz”

Written on: 10/02/2016 by McCoyei1949 (1 review written)

Hi I purchased my chevrolet cruze hatchback in November 2015. The service I received whilst purchasing my vehicle was superb. I got a fair price for my car that I part exchanged. The car it self was one previous owne. Low mileage (29000 miles) in great condition. I work as a mini cab driver in londonvso the car gets a lot of use. I've put almost 7000 miles on the clock in 3 months. So I'm well pleased with the vehicle so far. The aftersales service Mccarthy cars gives is just as good as the… Read Full Review

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★★★★★

“my new cherokee, ”

Written on: 12/12/2015 by benny2015 (1 review written)

Too all those who read these comments, has just taken my Cherokee from Mc Carthy cars and could not be any happier.I had the pleasure of meeting all of the staff who helped me through ALL the process of buying my new car.They gave me top end price for my px.From start to finish I was treated with no pressure to buy this car. When receiving my Cherokee it was clean inside and out to a very high standard.ALL the staff are very polite and professional and I WOULD return to the garage when I wanted… Read Full Review

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★☆☆☆☆

“Stay well away!!”

Written on: 23/09/2015 by Latte4567 (1 review written)

After buying a jeep from McCarthy Cars the 4x4 didn't seem to be working so I took it to my local garage (Banstead Road Garage) who checked the car to find the prop shaft had been removed so it only had front wheel drive, I was assured the car had recieved a full RAC inspection when I purchased the car, very obviously it hadn't. Be warned stay away and I will be contacting the RAC… Read Full Review

By Mccarthy Cars

Written on: 24/09/2015

Hi,

Firstly, I would like to apologise that you have had a bad experience with the vehicle you have purchased from us. So that we can resolve this issue for you, can you please contact us as soon as possible. As I cannot identify your details to be able to contact you.

Regards

James McCarthy

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★☆☆☆☆

“just another dealer”

Written on: 15/09/2015 by ChanceMaynard102 (1 review written)

paid 20 grand for car,found badly repaired body panels at later date(bubbling through),,,,once you pay and leave a dealers you have no leg to stand on,so nothing special about this crew… Read Full Review

By Mccarthy Cars

Written on: 15/09/2015

Hi, I am James McCarthy from McCarthy Cars. We take pride in all of our vehicles and the way in which they are presented and prepared for sale. Your comment unfortunately doesn't enable us to identify you or your vehicle. Could you contact me at McCarthy Cars and I will do my up most to resolve this issue to your complete satisfaction.

Regards

James McCarthy
McCarthy Cars

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★★★★★

“Second hand car buying made easy”

Written on: 26/08/2015

I bought a 2005 Lexus RX300 from McCarthy cars 3 weeks ago. I have to say the whole experience was a comfortable one. Robbie did no hard sell on me; I had all the time I needed to test drive and inspect any number of vehicles I was interested in. I believe I got a good deal on my old vehicle and picked up my new vehicle 3 days later. The whole process was stress free, something not always said about second hand car dealers. I did my usual trick of leaving something behind in my old vehicle… Read Full Review

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★★★★★

“Great People, you can trust”

Written on: 27/07/2015 by AndyTG (1 review written)

As soon as we left the forecourt, we knew we had a lovely car. Mccarthy's made us feel safe, we had total piece of mind with our purchase. We requested a few extras as part of our deal and I was impressed that everything that we requested was completed on time. Nice honest people to deal with… Read Full Review

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★★★★★

“Buying made easy”

Written on: 15/07/2015 by Fisher457 (1 review written)

I bought a 2005 Lexus RX300 from McCarthy cars 3 weeks ago. I have to say the whole experience was a comfortable one. Robbie did no hard sell on me , I had all the time I needed to test drive and inspect any number of vehicles I was interested in. I believe I got a good deal on my old vehicle and picked my the new vehicle 3 days later. The whole process was stress free , something not always said about second hand car dealers. I did my usual trick of leaving some thing behind in my old… Read Full Review

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★★★★★

“Highly Recommended Car Dealer”

Written on: 24/05/2015 by Kerntox (1 review written)

I bought a 2008 BMW 525d from McCarthy Cars in December 2014. I paid the full price for the car but what I got in return was very fair. The car was pre delivery inspected and it was identified that the car needed new discs pads and tyres and these were replaced as well as a full service. After driving the car a while, I noticed that the steering lock had an intermittent problem and also the gearbox was very jerky when cold. I notified McCarthy Cars of this and the car was taken in under the 3… Read Full Review

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★★★★★

“Aftersales service from McCarthy Cars”

Written on: 06/02/2015

Just before Christmas 2014 I purchased a, second-hand, Nissan Note from McCarthys. The vehicle was backed by an RAC Platinum guarantee and had had an 82 point, RAC approved, check to support the guarantee. Once I had the car at home and had thoroughly checked it over a number of faults were identified, two major ones and four minor ones. I contacted McCarthys and explained the problems. Without quibble arrangements were made to collect the car from me, provide a courtesy car and put right… Read Full Review

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★★★★☆

“Easy to deal with and professional follow up”

Written on: 06/02/2015 by Zhoulahan (1 review written)

I purchased my wife's BMW X3 from McCarthy cars, this was our 3rd car purchased over the last 15 years. Despite some initial unfortunate comments from our initial discussions with a sales man, we found the dealings with the family very professional. The vehicle developed some electrical problems shortly after we took it away and it had to go back to their shop twice. The after sales service was second to non and was in line with my experiences at main dealers. However what was above and beyond… Read Full Review

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★★★★★

“Great Car People”

Written on: 23/01/2015 by Lawson19 (1 review written)

in Decenber 2014 I purchased a 2006 Honda CRV executive 2litre petrol, top of the range model. The online photos and description of the vehicle were very well prepared and presented. Before contacting the company I read the industry awards and customer feedback given to McCarthy Cars. They are the best I have ever read,- compliments and recommendations which must be the envy of the 'Car Dealership' world. This was a good start. As a consequence I reserved the car with a one hundred pound… Read Full Review

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