Optyk Rozmus Contact Lenses Reviews - www.optykrozmus.co.uk

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★★★★☆
4.0 / 5
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Latest Reviews

★★★★★

“I love this site!”

Written on: 18/04/2018 by 124Rowe (1 review written)

Cheap, comfortable, and affordable contacts. I have been buying from them for 4 years now. Delivery takes a bit, but in the end the wait is worth it. Never had a problem with them, easy to clean and wear, I can wear them for a long time for a convention with out complaining about dry eyes. I love all there contacts, from the blends to the Sclera. I was very impressed and happy with their Sclera many had been too big, and had been uncomfortable, however these are not, and they safer then other… Read Full Review

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★★★★★

“I am satisfied ”

Written on: 27/01/2018

I emailed a question regarding prescrition contacts. I recieved the answer the next day! The person I dealt with was extremely helpfull! The prompt response helped me make the decision to purchase! And the purchase process wad so easy! The website is very self explanatory and simple to navigate. I anxiously await my product. .. Best Regards, … Read Full Review

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★☆☆☆☆

“Still waiting, it’s been 21 days! They’re rude also!”

Written on: 31/10/2017 by Warner131 (1 review written)

I paid extra for fast shipping. Don’t waste your time buying here. Plus they’re rude… Read Full Review

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Customer Services's Comment

Written on: 06/11/2017

Dear Warner131!
I'm very sorry that your parcel has been so late. During particularly busy season such as Halloween delays are possible and we are very sorry that you have been affected by this. I'm also truly sorry that you thought we were rude. We do our best to serve top quality customer service, so please contact us again, perhaps through our social media and I will make sure to investigate your order as well as the customer service issue.
Kind regards,
Agata

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★☆☆☆☆

“Ordered my contacts well over a month ago and there is...”

Written on: 27/10/2017 by Porkchop123 (1 review written)

Ordered my contacts well over a month ago and there is no tracking available. I have emailed them with no answer. Would not purchase from them again… Read Full Review

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Customer Services's Response to Porkchop123's Review

Written on: 06/11/2017

I'm very sorry that your parcel hasn't arrived yet. Please try contacting us again at the website - I assure you that we will resolve this issue in a satisfactory manner.
Kind regards,
Agata

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★★★★★

“Brilliant quality lenses! ”

Written on: 22/10/2017 by Renerryan (1 review written)

Ordered black sabertooth sclera lenses for a Halloween part I was going to. Lenses were delivered within the specified timescale, and were tracked too, so was good to be able to see the progress of the delivery. Had absolutely LOADS of great compliments about the lenses - they really complimented my Halloween outfit. Were very comfortable to wear (although had a bit of “shadowing” in my vision), although they were a bit tricky to insert into my eyes. Overall very very happy with my… Read Full Review

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★★★★☆

“Great!”

Written on: 06/10/2017 by Jacef293 (1 review written)

Great selection and shipping but usually have trouble with getting the payment to go through at the checkout!… Read Full Review

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★★★☆☆

“slow delivery”

Written on: 29/08/2017 by Raffertygo421 (1 review written)

I love their contacts great product reasonable price . The only negative is I live in the US I waited over 30 days for a order which ended up being lost. I decided to give them a second chance ordered express lets see what happens will let you all know!… Read Full Review

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★★★★★

“The Best Around!”

Written on: 14/07/2017 by VonWeltzin (1 review written)

Excellent selection, great service and hassle free! I've placed numerous orders and I haven't had a single problem with the lenses or the service. I will continue to place orders and recommend to my friends and family… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 17/05/2017 by myPuckett401 (1 review written)

Although there was an error in communication between the order and the billing company, it was handled promptly and appropriately. I would definitely recommend this supplier to friends that are interested in contacts whether they be realistic or costume… Read Full Review

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★★★★☆

“Good lenses, slow delivery for UK supplier”

Written on: 07/03/2017 by Everett198 (1 review written)

I previously ordered "Tigera 17mm mini sclera lenses" from Optyk Rozmus and they were good lenses at a good price and therefore, a year later, I've chosen to purchase another pair. Checkout is easy ALTHOUGH I will say that the payment is a little odd, that they use a third party to take payment. It looks a bit sketchy but despite this I didn't have any issues. 5-10 working days delivery I'm not happy with, this is a long lead time for UK delivery. It'd be great if this was improved upon… Read Full Review

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★★★★★

“A Great Experience”

Written on: 28/02/2017 by AutumnHawkins (1 review written)

I purchased contact lenses from this site after I googled what I wanted. The result was excellent!! I got them on time, exactly what I wanted, and easy to pay. The instructions were very clear. THANK YOU OPTUYK ROZMUS!!… Read Full Review

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★★★★★

“great customer service”

Written on: 10/02/2017

just ordered from this website, loved how it was set-up and appreciate the customer service provided. hoping to receive my order in the next 7 days… Read Full Review

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★★★☆☆

“Late delivery”

Written on: 07/11/2016 by irabolshakova (1 review written)

Found a great pair of white lenses with prescription on optykrozmus.co.uk and placed the order without any doubts as, according to the website, they were in stock and ready for a dispatch. As I was about to have a vacation, payed for the DHL Express delivery which cost me even more than the order itself - but I really wanted to be sure I would get them on time. It was around 2 am, so at 9 pm the same day received an email from one, which said there were some problems with the manufacturer and… Read Full Review

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Customer Services's Response to irabolshakova's Review

Written on: 15/11/2016

Dear Customer,

Our sincerest apologies that your lenses didn't arrive with you when you needed them. Whilst we fully understand your frustration and disappointment at this, the order was not actually late. You placed your order on 25/10 and chose DPD 2-3 working day delivery. We dispatched the lenses the next day on 26/10 and they were delivered on 31/10. They took 3 working days to reach you so your order was within the estimated delivery times that we quote for that particular delivery method.

Kind Regards,
Customer Services

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★★★★☆

“Excellent quality”

Written on: 29/10/2016 by Lisamarie423 (1 review written)

I opted for global express but I'm in the USA so it did take longer than 2-6 days- more like 10, but the packaging was clean and professional. The quality of my contacts are excellent. I'll order again!… Read Full Review

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★★★★★

“Great Customer Service!”

Written on: 22/10/2016 by Lanar299 (1 review written)

Their customer service department was great when I wanted to cancel my order. They were extremely fast and had the refund processed within 10 minutes of reading my email… Read Full Review

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★★★★★

“Easy smooth transaction”

Written on: 03/10/2016 by Bain485 (1 review written)

Everything went fine. Ordered and received within5 days. Awesome. Stuff. Cheers… Read Full Review

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★★★★☆

“Ordering snag”

Written on: 16/08/2016

I had no problems ordering until I tried to pay - I use Firefox browser, and it would not let me pay. I had to switch over to Internet Explorer and begin the order process all over again (and I hate IE). Please make your system compatible with Firefox!!… Read Full Review

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Customer Services's Comment

Written on: 22/08/2016

Dear Customer,

Thank you for the otherwise positive rating! Our system should indeed be compatible with Firefox. However, there are many variables at play especially when you factor in the 2 payment methods and the huge variety of hardware that people are using to view the site. Due to that occasionally bugs can occur and we do our best to fix them to make sure our customers have a smooth shopping experience. If you could please email our customer services to let them know specifics of the issue you had so we can improve our systems further.

Many Thanks
Customer Services

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★★★★☆

“Amazing contact lenses, but be willing to wait!”

Written on: 30/06/2016 by 329Sandoval (1 review written)

I love optyk rozmus. I've been wearing dark brown coloured contacts for a very long time to help give me confidence due to my heterochromia, and these are great. They look natural, are comfy in the eyes and last a long while too. My only negative is that it takes so long for them to arrive! If you're looking for good coloured contacts I would recommend this site, but for everyday use be sure to check the diameter to make sure they're not too enlarging. I just wish postage was quicker. Even with… Read Full Review

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★☆☆☆☆

“I ordered 2 times and not received my lenses !! :((( ”

Written on: 25/05/2016 by Kamila28 (1 review written)

So I ordered 1 time I not received so I bought second time! Again nothing !:(( and no PayPal protection I would not recommend… Read Full Review

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Customer Services's Response to Kamila28's Review

Written on: 26/05/2016

Dear Customer,

We've been trying to help you for a while now regarding these 2 orders. From our perspective you initially had one order that you say you didn't receive even although all the tracking information from the tracked French postal service says that it was delivered to its destination and within the estimated express delivery time. We approached the French post to file a complaint and insurance claim. It was rejected almost immediately because they say that the item was delivered so there is nothing to claim for. This left us no recourse to claim the cost back and all the evidence was showing that the item was delivered but we nevertheless refunded the value of the lenses you ordered as a goodwill gesture. You then placed another order with exactly the same address information as before, again the tracking information says that your order has been delivered by the French post and within the estimated express delivery times. Again you are claiming that it hasn't arrived.

I completely understand this must be incredibly frustrating for you but I also implore you to please look at it from our point of view. We are now out of pocket for 10 contact lenses that we will never get back, without any sort of proof whatsoever.

We have seen something like this once before. The customer later found out that their flatmate had opened their mail and then forgot to tell them about it. In the end they were in his apartment the whole time. We've suggested to you to please speak with your neighbours to check whether someone has signed for it for you. We have also suggested that you ask the post office to see the delivery slip to find out who signed for the package. It's not something they would show to us but they should be able to show you the signed delivery slip as proof of delivery. After all, you have received 2 other orders successfully from us in the past and with the same delivery details.


Kind Regards
Customer Service

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★★★★★

“Couldn't get any better!”

Written on: 06/03/2016 by neBowman456 (1 review written)

I purchase ALL of my lenses from here! Highly recommend if you have prescription needs, and want cool contacts that most other companies don't sell, or try to sell you for a outrageous price. Plus, if you're looking for sclera lenses, you will NOT find a better price for a PAIR of lenses that most places charge you for just one lens… Read Full Review

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