Haddocks, Colchester, Essex Reviews

Click here if this is your business
★★★☆☆
2.5 / 5
38% of users recommend this
Click here if this is your business
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Haddocks, Colchester, Essex - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“Poor poor poor!”

Written on: 15/04/2016 by Weaver444 (1 review written)

This company does not care one ounce about customer service !!! After getting home and noticing later my car was dented (wasnt there when i took it in) they denied liabilty because i had taken the car for less then a day (only had it on my drive) when i sent letters and called they stated they checked the car (but somehow missed damage that was already there) guess their checks are so poor or they would see it. They didnt want to know when it would cost them a couple of quid to fix it rather… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shocking ”

Written on: 20/02/2016

Went in to purchase a new car and where I accept the salesmen were with other customers we were not even acknowledged. A smile or a nod of the head as we walked in or even a good afternoon we will be with you in a short while would have been fine but nothing. After 12 to 15 minutes someone finally come from a back office but by then the damage was done. The car market is highly competitive and we shall be going somewhere who wants our custom… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“EO62EYW”

Written on: 10/09/2015 by ErnestReece (1 review written)

Had my car serviced on 3rd Sept. I am very pleased with your overall servicing .A very pleasant Nigel picked my car up and returned it having been washed and valeted looking very spruce! Thank you to your servicing department I will certainly use you again. Yours sincerely Mrs Jill Eagle… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Excellent customer service and experience”

Written on: 03/02/2014 by Highpriority28 (1 review written)

I have always found Haddocks to go that extra mile to help you out whether it be when buying a car or returning for a service. I bought an i10 from them last year and the sales team couldn't have been more helpful - no pushy sales tactics - just good old politeness, friendliness and invaluable help in finding the right car. By the way - the car is great - perfect for me ! When returning for a service I got the same treatment - the staff were very knowledgeable and I was happy with the cost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Would not go anywhere else for my cars. ”

Written on: 01/01/2014

My family and I have been buying cars from here for years and having them serviced/repaired as well. In my view, they give a personal service that you just don't find in other main dealers. I have to say I'm a little surprised at some of the reviews I've seen on here as they don't reflect my experience! In my experience, they will always try and help out when the car needs a repair and, when my car broke down on a Saturday, lent me a car at very short notice which I didn't have to pay for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Don't understand the negativity!”

Written on: 20/12/2013

Been using Haddocks for many years for sales and service, and have not had a problem at all! Staff are all very friendly and courteous be it sales or aftersales, and the 5 cars we have had have been brilliant! Always ultra reliable in my opinion, any problems or issues have all been sorted swiftly while I sat in the comfortable, warm waiting area with a cup of tea watching Bargain Hunt! Wouldn't go anywhere else!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“WORST EVER AFTER SALES”

Written on: 17/06/2013 by markmann (1 review written)

WHEN A BROUGHT A CAR FROM THEM THEY WERE THE MOST HELPFUL,BUT WHEN YOU TAKE THE CAR BACK BECAUSE OF A PROBLEM THEY WERE VERY RUDE DO NOT BUY A CAR FROM THEM… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shocking service and very rude”

Written on: 14/06/2013

Sales person was rude before even asking for any details then when they called with valuation for part exchange was rude when I advised I wasn't in a rush to make a decision that day then pestered me with rude voicemails about a decision. Would not recommend going to this garage shocking service and rude sales person. Absolutely disgusted with service and attitude… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“beware of 'diagnostics' charges”

Written on: 07/03/2013

I took a fairly old, cheap car I recently bought in for assessment of a possible suspension issue. In the end I was informed two of the tyres were running at wrong pressures. I was informed via the telephone that they would do tyre pressures, geometry and repair a broken handbrake cable - and they had found another 'fault' that two other professional inspections of the brakes recently did not find (and I received two conflicting reports about this problem from the same dealer during two… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rude, patronising, lying, rip off....”

Written on: 18/01/2012 by Darkseb88 (1 review written)

Well let me start this review by saying that I've been a customer for 2 years now and only reason I go there is soi can keep a perfect dealer history stamps. Now like it has been mentioned before "J" or let's face it JANE is indeed VERY unhelpful, doesn't care about what u have to say and is indeed patronising. After charging me £250 for a service ( oil/fuel filter/ screen wash top up) I brought up an issue that a lot of people are experiencing with their ECU on my car ( Hyundai coupe forum)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“A great garage I feel I can trust”

Written on: 07/10/2011 by nukefusion (2 reviews written)

Got to say I'm suprised at some of the previous reviews. It's often the case that people only take the time to post these reviews when something goes wrong and you can never satisfy 100% of the people 100% of the time. Bearing these two facts in mind I'm going to attempt to balance things out a little by making a bit of noise as a satisfied customer. I've been a customer at Haddocks for almost 8 years now, for both sales and servicing and my experience has been overwhelmingly positive. I've… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Having used Haddocks for many years, I now feel like I...”

Written on: 23/11/2010 by haddocksnomore (1 review written)

Having used Haddocks for many years, I now feel like I would never use them again. Pre-sale treatment A1 but aftersales insulting and unhelpful. The previous service manager was fantastic, now the service department is poorly run with little idea of good customer service. "J" the service dept. receptionist is arrogant and patronising. Have had to constantly return the car for the same faults. Example of an expanding dealership forgetting the customers who have helped it grow. Sad to see it like… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tomsdadalf's Response to haddocksnomore's Review

Written on: 10/01/2011

I found this review very helpful because... I agree 100%. Chocolate fireguard spings to mind with more than a hint of arrogance. Very helpful when they want your money then ignore you. Friendly family run business - not in my case.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
Read 1 Comment
★☆☆☆☆

“before we bought the vehicle we feel that we should...”

Written on: 30/01/2009 by robey1 (1 review written)

before we bought the vehicle we feel that we should have been told that it was an ex-rental vehicle, and that there was an outstanding problem with the shocks on some hyundai getz, namely ours of course, which hyundai are at this time trying to rectify. the hand-brake looked as if it was pleased to see me, having 6 notches on it- no viagra needed there then!!!! But seriously, we are not best pleased with haddocks service, especially as they now will only offer an exchange rather than a refund… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview