Bristol Street Motors Ford, Cheltenham, Gloucestershire Reviews

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★☆☆☆☆
1.5 / 5
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  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Unprofessional, unorganised and unapologetic!”

Written on: 11/06/2019 by ukh123 (1 review written)

This company need to go on a course to help them improve on their customer service skills!!! After not booking in an automatic replacement car despite being asked to and having three weeks to get this sorted. I arrived at my early morning appointment with no apology and a lacklustre approach to their error. … Read Full Review

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★☆☆☆☆

“Damaged my car”

Written on: 23/06/2017 by KaitlinSnyder405 (1 review written)

I asked this garage to investigate a water leak into the driver and passenger behind the driver foot wells. The garage was in possession of my car for 6 days. After spending £650 to have problem fixed I collected my car to find that my car battery was damaged and meant I had to jump start my car constantly and that my boot alarm was damaged meaning "boot open" alarm was continuously sounding. When I reported these problems I was told that at no time had the garage opened my boot, were they not… Read Full Review

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★☆☆☆☆

“would never deal with Bristol street.went in seemed...”

Written on: 25/02/2017 by YamiletSilva287 (1 review written)

would never deal with Bristol street.went in seemed not bothered .then gave me a price on my vehicle but told me to sell myself as he did not want the paperwork .by the way my vehicle was mint and only a few years old.They gave me no figures on new vehicle when there,said he wanted to email . never did get much info.so bought elsewhere a few days later… Read Full Review

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★☆☆☆☆

“Service department appalling”

Written on: 04/08/2016

Vehicles are never ready on time, even very simple tasks take all day. Dropped my van off the day before it was booked so they could start on it first thing for a simple wheel replacement. I did not hear from them by 3.00pm so I rang them to be casually told they hadn't started it because they hadn't ordered the correct parts despite me giving them a weeks notice for the booking and explaining what it needed. They knew all day they couldn't do the job but just ignored me. Spoke to the service… Read Full Review

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★☆☆☆☆

“Never going through them again!!”

Written on: 11/07/2015 by Loomis314 (1 review written)

I purchased my Ford Fiesta from Cheltenham Bristol street on finance. I wasn't given much help and being young I didn't know a lot and this is how they get you hooked. I purchased an 11 plate last year. Only to find out (now in a relationship with a lad who works for ford) that for the price I pay at 230 a month I could of had a brand new one as my credit is decent aswel. I paid for extra warranty and had nothing but problems with the warranty. Also when I got the car I had to pay for… Read Full Review

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★☆☆☆☆

“Sales department fine, service department awful”

Written on: 22/05/2015 by 5Benton (1 review written)

Bought my car and my warrant from Bristol Street. The sale was fine, but the car has had endless problems. The service department was awful - they diagnosed a problem but told me the car was safe to drive. A week later I break down and cause more damage to the car. They then say they can't even look at it for another week or provide me with a courtesy car (as agreed in my warranty!) - so I am carless for a week, and still have to deal with their poor mechanical and customer service. Very… Read Full Review

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★☆☆☆☆

“My girlfriends fiat bravo 58 plate to bristol street...”

Written on: 15/07/2014 by Andrewchelt (2 reviews written)

My girlfriends fiat bravo 58 plate to bristol street motors Cheltenham after it failed it's mot with rear brake and emissions issues, after a brief check they diagnosed seized callipers that required replacing, new brake discs and pads, new hand brake cables and all four glow plugs with a bill of approximately £1600! She was distraught and rang me in tears, I organised a mechanic friend to have a look at it. The calipers were fine as we're the cables, he changed the discs and pads and replaced… Read Full Review

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★☆☆☆☆

“Totally rude and disrespectful!”

Written on: 21/05/2014

I rang Cheltenham Bristol Street Motors to sort out a finance deal on a Mazda2, spoke to James who I found rather rude and cocky with his replies to my questions, he took my number and said he'd get back to me with a finance deal, 4 days later and he hasn't go back to me. I think it's totally rude and disrespectful for him not to get back to me. They obviously don't want to sell cars if they don't have the manors to get back to people, I will never be going to a Bristol Street Motors dealership… Read Full Review

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★☆☆☆☆

“Complete Disinterest”

Written on: 11/05/2014 by Jaylen1946 (1 review written)

I phoned and arranged to visit Bristol St as I was very interested in buying a nearly new V W Touran and it involved a trip of 25 miles. On arrival I was greeted with ' we're very busy - if you wait we might be able to deal with you later - which they weren't... If they show this level of interest in selling you a car it doesn't bode well for after sales service !… Read Full Review

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★☆☆☆☆

“Disappointing!”

Written on: 06/03/2014 by cezza4eva (1 review written)

Rang Bristol street motors to take out a car on finance. Had the deposit money ready and was promised delivery that week. Staff seemed keen for my money in the beginning. Heard nothing from them for the rest of the week. Day of purchase arrived - still no contact. Rang at 11am, was told someone would ring me back! 4pm came, rang again. Was told there was a problem with my car so a new one was being assigned to me. Waited yet another week- totally kept in the dark, I done all the chasing… Read Full Review

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★★★★★

“Brilliant all round ”

Written on: 12/02/2014 by Hayleyhrh (1 review written)

This company are fab. They bent over backwards on the sale of my van Delivered it to the north east for me And 9 months later they are still bending over backwards I think the richard hardie garage in Sunderland Could do with a day in this branch to learn how to speak and deal with customers… Read Full Review

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★★☆☆☆

“What you expect from a low end Ford garage”

Written on: 26/02/2013 by Fatbloke11 (73 reviews written)

I used to have my car serviced here until........ The first time I picked up my car it had a scratch about 12 inches long on one of the doors and the garage would not accept that they had done it. I had to get a lawyer t write to them in order to get the damage sorted out. I would not use again or recommend… Read Full Review

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★★☆☆☆

“Took my Toyota here due to deal on service & MOT & new...”

Written on: 06/08/2010 by Smartie2 (1 review written)

Took my Toyota here due to deal on service & MOT & new Toyota approved servicing. Was picked up in the morning. Didn't hear anything by 5pm so had to ring. Then was told a brake wasn't binding so rear caliper needed replacing, quoted £480. Also needed auxillary belt change for £85 which I said they could do the next day. Following day had to ring again at 5pm to find out if they'd finished. Took it to my local garage for a second opinion on brakes who had quoted £200 for caliper replacement… Read Full Review

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