Bristol, WCP Airport parking

Beware. They take your money and fool you. Do not book. You will pay £74 for 24 hours when the parking lot charges you £42. Then they will trick you for £5 extra and it’s not even at the terminal. Watch out.

Waited 20 minutes for the car to be taken from us and on return waited 30 minutes in the rain for the car to be brought back. Also had to pay for exit ourselves after paying them a lot for their service! Wasn’t at all happy and would never use again or recommend. Where we had to collect the car from would’ve been quicker to have parked car in airport! No way a meet and greet!

On return to my car it was filthy. Lots of dirt. Not acceptable. Had flat tire, one of the drives pumped but didn’t check that it was puncher. Left car park where after 10 min stopped in the middle of road not knowing what do to. (luckily there are good people around that helped me)

Didn’t complaint about it but as I had booking after 20 days again with them, I did mention about my bad experience, where instead of having “sorry for your bad experience” I had a massive abused by the lady that I thought it was receptionist, were after been told by driver that it was a manageress. She was very unhelpful and basically said not their fault. Had a barrage of verbal abuse and aggression. She became hysterical and shouted to me back about terms and conditions. She was confrontational, defensive to the point of aggressive and clearly had no idea how to deal with people.

On the top of that it takes a long time for pick up, mini bus is dated, not clean. Even drivers are helpful and polite. Customer service very poor I will never use your company again due to the attitude of that lady.

i would rate it 0 if it would be an option.

It took 55 minutes from arrival to drop off and an hour and 5 minutes on the return. The drop off delay (there were only 2 of us) was because someone needed to put fuel in the van. You would have thought some proper planning would have dealt with that. I am wondering if they only have one van. We were there long enough to see out car driven off site. The office and site was dirty. The van was much the same and had seen better days. On our return the car was filthy, covered is bird faeces and mud. When I reported this the guy said it's because of where they keep them but wouldn't expand. It's recommended by Ryanair but I will never use it again.

Used WCP bristol for our car 13th-24th August, name montenegro. we were advised the car was moved from reception to 200 yards away to the secure yard. yet upon return our car had done 3 miles (i recorded the mileage). left this comment on the WCP facebook page which was removed and im now blocked from commenting on their page. also got a scuff on rear bumper, cant prove it and expect nothing from them, but it wasnt there before. wouldnt trust them as far as i can throw them tbh

DO NOT USE!!!! I am only rating as one star as cannot rate as zero! They damage your car and don't admit it! We parked with WCP a few weeks ago and came back to find dent in the back of the car that we believe was not present when we left the car. Initially they were very nice and said they had photos they could check. However, when I followed up by e-mail they didn't answer my e-mails until I eventually got a message saying 'the damage was not there" when we left the car. However they refused to provide a copy of the photo and when I rang up said they would charge £50 to e-mail me a copy. I can only assume they are trying to cover up that they damaged my car. Tell all your friends - DO NOT USE!!!!

AVOID AVOID AVOID this company i had items taken from vehicle while in there care!!

Having used this sight for many years and recommended it to many friends have always found everyone efficient and courteous and all deliveries and collections on time. This is the only sight I use at Bristol Airport.

avoid this place like the plague!!! no wonder it's cheap, it is nowhere near the airport. the staff are rude , we were herded like cattle. We arrived early for our airport transfer and were made to wait for 3 buses as they were taking latecomers to the airport first. The bus was dirty and and smelt like it had a burning clutch. really turned my stomach...When we returned at 1.30 am in the morning we could not get through to them as the phone was constantly engaged. eventually I spotted an unmarked bus that was nowhere near the pick up point in fact it was across the road! I approached and asked if it was WCP and was told yes, so we got on. When they asked for names they said they did not have ours , so told us we had to get off the bus and ring them! I said we had but could not get through. he said "'well you will have to wait to see if there is enough room> They knew we had landed as they take flight numbers and are supposed to track flights,they have our car.... so what was the problem we asked! That is the last thing you would want to hear at that hour in the morning!! All in all a very frustrating experience that we will NOT be repeating!!!

I have used the WCP Airport parking in Bristol several times over the past 2 years and I always had great service, Great price, shuttle bus runs frequently and the staff have always been helpful.