Select & Protect Home Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Appalling. Steer clear!!!! ”

Written on: 07/11/2017

At first all seemed well. Select and protect were recommended by our mortgage broker as offering cheapest insurance. First year, all ok. Second year, what a disaster! We moved house twice and they didn’t cancel one of the addresses on their system so I was paying for 2 policies for 4 months. That was refunded after about 20 phone calls and numerous emails. Calls to 0345 numbers are a fortune from mobiles!!!! Due to a computer glitch at S&P, it then turned out that another policy was… Read Full Review

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★☆☆☆☆

“My grandmother had her home insured with Select and...”

Written on: 10/08/2017 by Susanl426 (1 review written)

My grandmother had her home insured with Select and Protect, and even though she never made a claim they put her premium up every year and quoted her £800 for this yea., When she queried it she was told it was HER fault for not asking for a review… Read Full Review

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★☆☆☆☆

“Not what i asked for”

Written on: 08/09/2016 by customer556 (1 review written)

I went on the go compare site to find reasonable contents and buildings insurance when i chose select and protect SELECT AND PROTECT WASTE OF MY TIMEI got the policy there was no contents on it and the personal items were not covered when I asked them why they said I had not ticked the furnished box was your apartment furnished taking this into account the price had nearly doubled even though I only had half the insurance or less they had no explanation why personal items were not covered… Read Full Review

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★☆☆☆☆

“adds to the stress”

Written on: 31/05/2016 by Aubriez386 (1 review written)

We were recommended select and protect from our mortgage broker and have been with this company for almost 3 years without making a claim. Our back door got damaged, meaning we were unable to secure our home. The Select and Protect website advised to contact the underwriter, Royal and Sun Alliance to make a claim. I telephoned Royal and Sun alliance, who advised me to call Select and Protect as it was a bank holiday. Select and Protect were closed as it was a bank holiday. Very frustration that… Read Full Review

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★☆☆☆☆

“paid out incorrectly”

Written on: 09/02/2016 by 147Drew (1 review written)

We had a washing machine flood, Select and Protect sent a man down to check and we got the ok to get a quote. That also was agreed and we did not know that Select and Protect paid the company in advance even though they were not doing all the work . The flooring company did not do as contract then vanished leaving work not complete! We had to pay to have it finished and put up with the damage they had caused to furniture etc.. I would have expected the to pay the flooring company AFTER THE WORK… Read Full Review

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★☆☆☆☆

“Misleading, conning and rip off ”

Written on: 17/01/2016 by Cassidyx463 (1 review written)

googled for insurance specialist for risk of flooding properties They come up, and I filed in all the sections, at non point they dint highlight the insurance excluded payment in case of flooding! After payment ( a lot) the policy started 'exclude flood' When I cancelled in 5 minutes after realizing it they charge me £25 for admin work!! And they said Its in terms and conditions! Conning and unfair!… Read Full Review

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★☆☆☆☆

“So expensive and dont cover all you'd expect.”

Written on: 01/04/2015 by Hallub87 (1 review written)

What a nonsense, I'm unprotected as my insurance doesn't cover what I own...even though I have plentyin my policy to cover it. I need to take out far more to cover my posessions (paintings and antiques etc), though of individual low value individually they are a higher percentage of my property than they will allow.It seems that they will only allow 16k of collection items in a total of 54k contents cover. I need to take out far more cover to insure my collected items even though the entire… Read Full Review

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★★☆☆☆

“Online comparison via confused.com - very...”

Written on: 17/11/2014 by aarb1943 (1 review written)

I spent a good 2 hours inputting my data into this comparison site Home Protect came out tops at £387 so after doing my own comparisons I tried to follow up on my previously input work but I found that a great deal of that input was either missing or had been contaminated. I asked for quotes but nothing happened. I became aware it was 13:08pm on Saturday so maybe it had shutdown. I intended checking this morning and what did I find all the input I did on Saturday had not been saved. I had… Read Full Review

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★☆☆☆☆

“Will do anything not to pay out.Disgusting service and...”

Written on: 11/11/2014 by Mills1991 (1 review written)

Will do anything not to pay out.Disgusting service and appalling communication. £3000 at least of premiums and twobfailed claims later ive finally dumped like a dirty rag.Do not go near this company. 2 months to sort out a simple claim. Glaciers move faster… Read Full Review

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★☆☆☆☆

“Burst pipe flooded kitchen”

Written on: 12/10/2012

Been without a kitchen for all most two months with no ceiling & gaps in the floor boards looking into the bathroom & all this time have lived on takeaways they won't cover the cost of the plumber they sent cowboy builders round to Put a new ceiling in & plaster the walls they payed the plasters £150 to do the lot it's a total disgrace they've told us it will be ok When they've decorated have to wait & see they keep delaying us & telling us the floor covering we choose is discontinued But… Read Full Review

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Rebeccad83's Comment

Written on: 31/10/2013

This is a while ago but we are dealing with them now, can you tell me the company they used that were as you said cowboy builders? I'm nervous now they will turn up and do dreadful work after we have waited two months without a bathroom!! We are already planning on making a complaint once the claim is finished (if ever)

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★☆☆☆☆

“HomeProtect.Org is Worthless”

Written on: 05/10/2012

I bought a foreclosure home that offered 2 year warranty for certain appliances in the home. My AC unit for the downstairs went out so I called home protect. It was a$100 deductible, which I was fine with. The AC company they contracted with came after a few days and said my compressor was bad and they needed to report it to the warranty company. The warranty company called and told me they would replace the compressor but that I had to pay for the freon and removal, which was $85. Needless to… Read Full Review

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★☆☆☆☆

“Absolute scoundrels”

Written on: 09/06/2012

My bathroom flooded nearly 6 months ago and just about destroyed my kitchen. The company have been using constant delaying tactics. Their procedures are not clear and I have been living with a horrible concrete floor and damaged cupboards and worktop. It took ages for them to respond and they are impossible to get any answers out of as to what they expect you to do. They recommended that we get rid of the rotten floor then said they wouldn't accept it because we had done it ourselves. My… Read Full Review

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★☆☆☆☆

“Commission grabbers”

Written on: 29/04/2012

Have used this company as a mortgage broker for 4 years. Nothing but trouble with commission payments. They just dont want to pay!! Moving my clients away asap. Claim procedure confusing… Read Full Review

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★☆☆☆☆

“Complete lack of customer service.”

Written on: 27/09/2011

Three months after a bathroom flood we are still waiting for answers as to what is happening with our claim.No frontroom or landing carpet no skirting upstairs no bathroom floor the list goes on.No one at the company seems to know whats going on. I have made no end of phone calls and have spoken to different people everytime so have to go through the same questions over and over again.I certainly wouldnt recommend them to anyone… Read Full Review

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★☆☆☆☆

“terrible service provided”

Written on: 07/09/2011 by j7hsh (1 review written)

i would stay away from this company . i have been a loyal customer and they cannot offer me a refund after taking a direct debit ,through a admin problem. the problem is that i told them about. the customer service is lousy, the people are rude. there are one big joke . the worst thing is my direct debit is most probs the first round on there xmas night out . clowns… Read Full Review

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★☆☆☆☆

“Claim not honoured”

Written on: 07/09/2011

Having recently returned from holiday to discover heavy rain had found its way into the house through a leak in the roof and caused damage inside the house, Select & Protect refused to honour the claim. First they cited faulty workmanship (despite this roof having kept the weather out year after year through recent terrible winters) and then claiming I hadn't kept the roof in good repair (it was new four years ago). Keep your money in your pocket or go elsewhere - this lot are not trustworthy… Read Full Review

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★☆☆☆☆

“Extremely poor service, dreadful communication with...”

Written on: 08/03/2011

Extremely poor service, dreadful communication with lack of clarity & consistency use of bullying & intimidation tactics by company. fail to advise appropriately and adequately basically doing what they want to their advantage. Suggest if you're looking for a decent insurer dont go anywhere near this company.

Would have benefited from adequate staff to deal with complaints and processes advised adhered to with calls to update if this cannot be met… Read Full Review

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★☆☆☆☆

“I had a burst pipe begining of december 2010, it is...”

Written on: 11/02/2011

I had a burst pipe begining of december 2010, it is now feb 11th 2011 and still no progress. half my kitchen is missing, i have no floors and don't know what is going to happen. made numerous phone calls and they never give me an answer and never call me back. if i ever get this sorted i will be leaving. cheap cover but poor service… Read Full Review

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★☆☆☆☆

“Tried to claim for property damage due to strong winds...”

Written on: 31/01/2011

Tried to claim for property damage due to strong winds and after a wait of 3 months was finally told they would not pay up. The surveyor, on seeing the damage, did say "you've no chance, they will need to fork out for scaffolding to repair this". Same old story, you pay through the nose (50 quid a month)and in the end THEY decide you're not insured. Cancelled my direct debit immediately, paid them a small fortune for nothing… Read Full Review

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★☆☆☆☆

“i WAS WITH SELECT AND PROTECT FOR 4 YEARS AND HAD TWO...”

Written on: 04/10/2010

i WAS WITH SELECT AND PROTECT FOR 4 YEARS AND HAD TWO CLAIMS. THEY ARE BY FAR THE WORST I HAVE ENCOUNTERED. WOULDNT REPLACE A DAMAGED ITEM EVEN THOUGH IT WAS COVERED.I MADE FIVE PHONE CALLS OVER FIVE SUCCESIVE DAYS AND FIVE TIMES I WAS TOLD SOME ONE WOULD PHONE ME BACK AND NOT ONCE WAS A CALL RETURNED. EVERYTIME YOU PHONE YOU HAVE TO TELL THE CUSTOMER ADVISER THE WHOLE PROBLEM OVER AGAIN.USE THIS COMPANY AT YOUR OWN RISK AS THEY ARE TRULY DREADFUL. GREAT AT TAKING YOUR MONEY BUT NOT GREAT WHEN… Read Full Review

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