Lookers Online Reviews - www.lookers.co.uk

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Latest Reviews

★☆☆☆☆

“Terrible after care service from Lookers Peasmarsh”

Written on: 25/08/2020 by Piperjo1955 (1 review written)

Really shocked and disappointed at the terrible after care service received from Lookers Commercial Peasmarsh. Less than a week after buying a new van a problem arose with the van. Peasmarsh completely washed their hands and left me to deal with the issue. No customer service at all and not what you expect when you have had a new van for only a week. They should have gone over and above to assist but were not bothered. Definitely realised once they have the money they don’t care!… Read Full Review

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★☆☆☆☆

“Harassment pure harassment!”

Written on: 19/08/2020 by McAllisterdc62 (1 review written)

I am writing this for a friend as they are concerned the sales man will track her down constant calls all hours of the day, nasty emails even though she had decided to go elsewhere to purchase a new car under a better deal with much better customer service. Not taking NO for an answer and treating her as if she is lying about the other deal and stupid. Were all concern this awful man will track her down as he took her address… Read Full Review

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★☆☆☆☆

“UltimatePoor Service”

Written on: 19/06/2020 by Fedupgadgy (1 review written)

Booked 48 hour test drive in VW E Golf. Turned up only to find car had not been charged up. They dropped the car off next day so only had 24 hours.(Scotswood Rd). Looked at a Nissan Leaf at Felling branch which had cheap tyres fitted not eco tyres as recommended. Pointed this out to salesman who basically told me to like it or lump it.Eventually bought a Leaf from another dealer which ive had for a year and has been fine. Booked a test drive in a gen2 Leaf at Lookers Felling branch turned up to… Read Full Review

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★☆☆☆☆

“ LOOKERS CARLISLE - THE SERVICE IS APPALLING! ”

Written on: 16/05/2019 by Tobinun420 (1 review written)

I'm trying to think of something positive to say but words fail me! Went for a free Ad Blue top-up and ended up with a bill for £880:00 and a damaged car! Worse service I ever came across at a dealership. Points out of a hundred, one - they have a toilet!… Read Full Review

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★☆☆☆☆

“Missing parts”

Written on: 22/08/2018 by Edwin22 (1 review written)

Bought a Peugeot from lookers,Preston.on the completion of the deal noticed the parcel shelf and lower boot divider were missing. Salesman told they would be found and sent to me.after numerous phone calls and promises to call me back also a letter to sales manager .total silence.should have read these reviews before I bought the car .very keen to take your money off you but the rest CRAP!!!… Read Full Review

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★☆☆☆☆

“Very poor service overall”

Written on: 10/02/2018 by Gradykv301 (1 review written)

I booked a full service on the 07/02/18 after confirming all my details for my car ect ) I was told it would be a express service about 1.5 hours and the car would be cleaned inside and out for free for £209 for which I thougth was a good deal. On arriving 15 mins early as advised, I was informed they never had the parts in stock to complete my service ! So as I was already there ,I asked for just a oil and filter change, which they said would be £90 + ? , I informed them that I had been… Read Full Review

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★☆☆☆☆

“Lookers Ford Sunderland”

Written on: 25/11/2017 by Mylee340 (1 review written)

Went to Lookers to buy a van and a pick up but i made the fatal mistake of going in wearing my gym clothes!!! receptionist was great she was looking for someone to help me, she did catch the sales mans attention who was on the phone, he looked up and saw me and made no gesture for me to sit down or wait a moment, so i decided to leave as i felt uncomfortable… Read Full Review

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★☆☆☆☆

“Lookers VW Silverlink (Appalling Service)”

Written on: 22/09/2017

I have never had the displeasure of dealing with such a dishonest, despicable company. We made the mistake of telling a recovery driver to take the car to Lookers VW Garage in Silverlink, Wallsend, and ever since then we have received nothing but stories, excuses and atrocious service. First they tell us that it would cost £400 to fix the car. We agreed to pay this price. They then told us that the bill was £570, the car was not actually fixed, and if we wanted it to be fixed we would… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Lookers Mercedes Maidstone”

Written on: 01/08/2017 by Socheesedoff (1 review written)

Poor aftersales services - now on the fifth attempt to fix a warranty issue - fourth attempt and they damaged the car - no apologies etc. Additional mileage placed on the car without permission, denied knowledge again, despite photographic evidence to prove they were not consistently telling the truth. 3 Attempts to fix a factory paint defect on a new car, second attempt left the car in a worse state, final attempt was good but left holograms over the paintwork and caused carbon side skirt to… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“zafira”

Written on: 08/05/2017 by AngeliqueBlackwell (1 review written)

Bought a zafira last week from lookers with two worn front tyres on it infact they were on the wear mark an they told me they had 3mm on them which they didn't an were worn on the shoulders I had to replace them an get them tracked an balanced at my cost an a set of front brake pads at my cost an only ad car a week… Read Full Review

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★☆☆☆☆

“Endless issues with used Mercedes”

Written on: 04/12/2016 by Stacyn2 (1 review written)

Car was damaged at collection. Lookers Tonbridge guaranteed a speedy repair once they had parts in stock. Four months later they finally had parts delivered. They messed that up and ordered wrong part. Now my car is off the road with no idea of when it will be repaired and delivered back to me. Ask for compensation and they've jumped in with legal threats. Avoid… Read Full Review

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★☆☆☆☆

“A Truly Miserable Experience”

Written on: 01/12/2016 by Greggors (1 review written)

Lookers at Peasmarsh - Service department totally incompetent could not fit a bulb without shorting out the circuit, could then not diagnose the blown fuse. Then they decided to wash their hands of the vehicle by avoiding my phone calls, 6 in total. Eventually got VW Customer Service involved, which Lookers really didn't like at all. Anyway they 'booked' the vehicle in for inspection, when I arrived they denied all knowledge of it being booked in. Very funny! With a bit of research fixed it… Read Full Review

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★☆☆☆☆

“Bought car with outstanding finance.”

Written on: 14/09/2016 by 402McCullough (1 review written)

Bought car from lookers Harrogate. Has outstanding finance on it. Failed hpi. Want a refund… Read Full Review

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Ross1992's Comment

Written on: 14/09/2016

Sort of had the same thing, I had to ring ford credit to ask them does the person still owe money then said no it's a mistake. After 10 phone calls to ford and one to hpi check to investigate, it was taken off. I rang lookers to ask why didn't they have it took off all I got was he will ring you straight back, also my car had 3 dings in on a 15 plate and lookers were meant to sort them even though they should have before I got it, I had to pay for them myself to get sorted with my local dent company and many thanks to John grose (who I should have bought my car from) the car from lookers was badly prepared and dirty interior disgusting from a main ford dealer. My list goes on but I'll never use lookers ford Braintree again. I traded in my immaculate 2013 Renault Megane and they treated me like oh sell the car he's done next.



Never use lookers there a terrible company, the cars aren't looked after (exterior, mechanically etc.) , problems like finance etc, horrible staff, I paid cash for mine with a part ex all they wanted me to take was finance.

Best of all they couldn't even throw in something like £20 petrol,mats etc... It's shocking how they get away with this

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★★★★★

“parts dept ”

Written on: 29/05/2016 by paulnewm (1 review written)

I phoned up Lookers Bury new rd Salford enquiring about a new key for my Skoda Fabia the young lady on the pnone ( parts dept) had implacable manners,and was more than helpful, when I went down on the Saturday mornind with the key details again it was a pleasure doing business with her well done Salford… Read Full Review

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★☆☆☆☆

“Lookers Volkswagen Blackpool”

Written on: 20/05/2016 by nicolecattle (1 review written)

Absolutely disgusted in the service received. Previously mis-sold a car by them on a 5000 miles a year finance deal with a car which needs an average of 15,000 miles a year to even run, without any notice of this from the sales personal. Lack of communication through the whole term of my contract and no co-operation whatsoever. Obviously stopped making payment on the car as it was unusable and their only solution for me would have been a replacement petrol version for an extra £2,000 upfront… Read Full Review

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★☆☆☆☆

“Lookers Chester”

Written on: 13/03/2016 by niCullen49 (1 review written)

Appalling from collecting of vehicle due to service book not being stamped and mot not carried out although they 'promise' to if under 10 months and even worse after sales care, problem passed from one person to another without resolution. Vehicle returned to Lookers with problem after ownership of two months, took another two months of waiting for repair to be carried out (which the car sat at Lookers for) before pursuing a refund of the vehicle. Additional 24 month warranty purchased which… Read Full Review

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★☆☆☆☆

“warranty repair”

Written on: 06/02/2016 by Gibbsnu1950 (1 review written)

Hi all , this is about Lookers in Chester. My wife's car broke cut out and would nit start up again, this wa the start . After alot of upevil we managed to get the car to CHESTER, and we were told the car woyld be looked at either that day or first thing the next morning. After 3 days and after numerous pnone calls I was tild that a broken wire ha been diagnosed a the fault but to trace which one IS NOT A 5 MINUTE JOB and will contact us when there are any developments. Well after another 5… Read Full Review

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★☆☆☆☆

“Strange People”

Written on: 28/11/2015 by welshdriver (1 review written)

I bought a new Citroen DS5, paint protection and 4 year service contract but when I picked up the car I found the standard carpets and glovebox fuse cover missing. Several promises to replace later they fell silent so I cancelled the maintenance contract. Strange people Lookers Citroen Preston… Read Full Review

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★☆☆☆☆

“didnt keep to deal”

Written on: 28/10/2015 by Finnegan232 (1 review written)

was going to buy a pre reg fiesta from lookers at Chelmsford, agreed the deal with salesman but next day they changed the deal, so customer for life what a joke didn't get the chance… Read Full Review

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★☆☆☆☆

“glad now to stay clear”

Written on: 12/10/2015 by fbWyatt79 (1 review written)

was going to buy a new vw polo from them put in a cash offer but got confused emails back, and a promised phone call back from them never happened, i then came across this website with so many complaints that i cannot now take a chance on them with my hard earned cash… Read Full Review

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