Lookers Online Reviews - www.lookers.co.uk

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Latest Reviews

★☆☆☆☆

“Lookers Ford Sunderland”

Written on: 25/11/2017 by Mylee340 (1 review written)

Went to Lookers to buy a van and a pick up but i made the fatal mistake of going in wearing my gym clothes!!! receptionist was great she was looking for someone to help me, she did catch the sales mans attention who was on the phone, he looked up and saw me and made no gesture for me to sit down or wait a moment, so i decided to leave as i felt uncomfortable… Read Full Review

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★☆☆☆☆

“Lookers VW Silverlink (Appalling Service)”

Written on: 22/09/2017

I have never had the displeasure of dealing with such a dishonest, despicable company. We made the mistake of telling a recovery driver to take the car to Lookers VW Garage in Silverlink, Wallsend, and ever since then we have received nothing but stories, excuses and atrocious service. First they tell us that it would cost £400 to fix the car. We agreed to pay this price. They then told us that the bill was £570, the car was not actually fixed, and if we wanted it to be fixed we would… Read Full Review

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★☆☆☆☆

“Lookers Mercedes Maidstone”

Written on: 01/08/2017 by Socheesedoff (1 review written)

Poor aftersales services - now on the fifth attempt to fix a warranty issue - fourth attempt and they damaged the car - no apologies etc. Additional mileage placed on the car without permission, denied knowledge again, despite photographic evidence to prove they were not consistently telling the truth. 3 Attempts to fix a factory paint defect on a new car, second attempt left the car in a worse state, final attempt was good but left holograms over the paintwork and caused carbon side skirt to… Read Full Review

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★☆☆☆☆

“zafira”

Written on: 08/05/2017 by AngeliqueBlackwell (1 review written)

Bought a zafira last week from lookers with two worn front tyres on it infact they were on the wear mark an they told me they had 3mm on them which they didn't an were worn on the shoulders I had to replace them an get them tracked an balanced at my cost an a set of front brake pads at my cost an only ad car a week… Read Full Review

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★☆☆☆☆

“Endless issues with used Mercedes”

Written on: 04/12/2016 by Stacyn2 (1 review written)

Car was damaged at collection. Lookers Tonbridge guaranteed a speedy repair once they had parts in stock. Four months later they finally had parts delivered. They messed that up and ordered wrong part. Now my car is off the road with no idea of when it will be repaired and delivered back to me. Ask for compensation and they've jumped in with legal threats. Avoid… Read Full Review

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★☆☆☆☆

“A Truly Miserable Experience”

Written on: 01/12/2016 by Greggors (1 review written)

Lookers at Peasmarsh - Service department totally incompetent could not fit a bulb without shorting out the circuit, could then not diagnose the blown fuse. Then they decided to wash their hands of the vehicle by avoiding my phone calls, 6 in total. Eventually got VW Customer Service involved, which Lookers really didn't like at all. Anyway they 'booked' the vehicle in for inspection, when I arrived they denied all knowledge of it being booked in. Very funny! With a bit of research fixed it… Read Full Review

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★☆☆☆☆

“Bought car with outstanding finance.”

Written on: 14/09/2016 by 402McCullough (1 review written)

Bought car from lookers Harrogate. Has outstanding finance on it. Failed hpi. Want a refund… Read Full Review

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Ross1992's Comment

Written on: 14/09/2016

Sort of had the same thing, I had to ring ford credit to ask them does the person still owe money then said no it's a mistake. After 10 phone calls to ford and one to hpi check to investigate, it was taken off. I rang lookers to ask why didn't they have it took off all I got was he will ring you straight back, also my car had 3 dings in on a 15 plate and lookers were meant to sort them even though they should have before I got it, I had to pay for them myself to get sorted with my local dent company and many thanks to John grose (who I should have bought my car from) the car from lookers was badly prepared and dirty interior disgusting from a main ford dealer. My list goes on but I'll never use lookers ford Braintree again. I traded in my immaculate 2013 Renault Megane and they treated me like oh sell the car he's done next.



Never use lookers there a terrible company, the cars aren't looked after (exterior, mechanically etc.) , problems like finance etc, horrible staff, I paid cash for mine with a part ex all they wanted me to take was finance.

Best of all they couldn't even throw in something like £20 petrol,mats etc... It's shocking how they get away with this

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★★★★★

“parts dept ”

Written on: 29/05/2016 by paulnewm (1 review written)

I phoned up Lookers Bury new rd Salford enquiring about a new key for my Skoda Fabia the young lady on the pnone ( parts dept) had implacable manners,and was more than helpful, when I went down on the Saturday mornind with the key details again it was a pleasure doing business with her well done Salford… Read Full Review

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★☆☆☆☆

“Lookers Volkswagen Blackpool”

Written on: 20/05/2016 by nicolecattle (1 review written)

Absolutely disgusted in the service received. Previously mis-sold a car by them on a 5000 miles a year finance deal with a car which needs an average of 15,000 miles a year to even run, without any notice of this from the sales personal. Lack of communication through the whole term of my contract and no co-operation whatsoever. Obviously stopped making payment on the car as it was unusable and their only solution for me would have been a replacement petrol version for an extra £2,000 upfront… Read Full Review

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★☆☆☆☆

“Lookers Chester”

Written on: 13/03/2016 by niCullen49 (1 review written)

Appalling from collecting of vehicle due to service book not being stamped and mot not carried out although they 'promise' to if under 10 months and even worse after sales care, problem passed from one person to another without resolution. Vehicle returned to Lookers with problem after ownership of two months, took another two months of waiting for repair to be carried out (which the car sat at Lookers for) before pursuing a refund of the vehicle. Additional 24 month warranty purchased which… Read Full Review

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★☆☆☆☆

“warranty repair”

Written on: 06/02/2016 by Gibbsnu1950 (1 review written)

Hi all , this is about Lookers in Chester. My wife's car broke cut out and would nit start up again, this wa the start . After alot of upevil we managed to get the car to CHESTER, and we were told the car woyld be looked at either that day or first thing the next morning. After 3 days and after numerous pnone calls I was tild that a broken wire ha been diagnosed a the fault but to trace which one IS NOT A 5 MINUTE JOB and will contact us when there are any developments. Well after another 5… Read Full Review

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★☆☆☆☆

“Strange People”

Written on: 28/11/2015 by welshdriver (1 review written)

I bought a new Citroen DS5, paint protection and 4 year service contract but when I picked up the car I found the standard carpets and glovebox fuse cover missing. Several promises to replace later they fell silent so I cancelled the maintenance contract. Strange people Lookers Citroen Preston… Read Full Review

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★☆☆☆☆

“didnt keep to deal”

Written on: 28/10/2015 by Finnegan232 (1 review written)

was going to buy a pre reg fiesta from lookers at Chelmsford, agreed the deal with salesman but next day they changed the deal, so customer for life what a joke didn't get the chance… Read Full Review

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★☆☆☆☆

“glad now to stay clear”

Written on: 12/10/2015 by fbWyatt79 (1 review written)

was going to buy a new vw polo from them put in a cash offer but got confused emails back, and a promised phone call back from them never happened, i then came across this website with so many complaints that i cannot now take a chance on them with my hard earned cash… Read Full Review

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★☆☆☆☆

“after service terrible”

Written on: 08/09/2015 by Trevor118 (1 review written)

I have been waiting a month for a warranty repair . The service department d'ont update you , you have to continually chase them up. The latest farce was booking me into halfords but not using next day delivery to ensure the part was there in time. In the month I have been waiting to get this repair it has cost me time , lost wages and stress and still not resolved… Read Full Review

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Sol68's Comment

Written on: 08/09/2015

Lookers Burton btw

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★☆☆☆☆

“SOLD DANGEROUS CAR TO EXPECTANT PARENTS, BRISTOL LOOKERS”

Written on: 22/07/2015 by tildacat (1 review written)

The title and other reviews say it all really but PLEASE take the time to read this review. If it saves just one person from going through the stress, suffering and potential danger that we did it will be worth it. Looking for a family car in time for the birth of our first baby we chose to go to lookers only because they have a broad range of cars, not because we wanted to buy from them due to problems with a previous purchase. However the rarity of the car we wanted (limited edition Audi a3)… Read Full Review

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Lookersgroup's Response to tildacat's Review

Written on: 23/07/2015

Hi tildacat,

I’m very sorry to hear about all trouble you have been with our Bristol supermarket. Would you be able to send me through your contact details including registration and phone number and I will investigate this for you?

If you don’t want to post in the forum, could you visit the Lookers plc site and complete the ‘Contact US’ form so we can look into this further.

Kind Regards
^JN

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★★★★☆

“happy lady buyer”

Written on: 22/07/2015 by idSandoval222 (1 review written)

I am a single lady and recently had my car wrote off.... I needed a car asap so looked on bristol lookers site and seen one on there that I was interested in. I went down to have a look around day arranged a test drive... I must say my only negative comment is the car had no petrol in so had to go back the next day. I did go back the next day and test drove the car, which I thought was great to drive. I don't know anything about cars, but felt assured that the car had been checked over by them… Read Full Review

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★☆☆☆☆

“Used car bought was an absolute shocker!”

Written on: 14/07/2015 by MacPherson272 (1 review written)

I bought a used Mercedes that was two years old and it was an absolute shocker. Worse than that was the service received by Lookers especially the head of sales. An absolute awful company selling awful cars at high prices. Stay well clear!… Read Full Review

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Lookersgroup's Comment

Written on: 23/07/2015

Hi MacPherson272,

I’m really sorry to hear about trouble you have had with your Mercedes. Would you be able to send me through your contact details including branch you were dealing with and registration and phone number and I will investigate?

If you don’t want to post in the forum, could you visit the Lookers plc site and complete the ‘Contact US’ form so we can look into this further.

Kind Regards
^JN

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★☆☆☆☆

“Wouldn't touch them with a barge pole”

Written on: 21/06/2015 by phil1968 (1 review written)

They don't call you back when you make enquiries & the car they had for sale wasn't as described. I asked all the right questions before coming to view as I was travelling a long way. The car had scuffs to all 4 alloys, the front wing had been badly resprayed & there were numerous dents & scratches to the paintwork. Even more laughable was the fact that it was being advertised at top dollar. Complete waste of my time & money to view. Not to be trusted. Avoid!… Read Full Review

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Phil1968's Response to phil1968's Review

Written on: 23/06/2015

This is Lookers Car Supermarket in Bristol by the way

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★☆☆☆☆

“Avoid Blackburn Lookers VW”

Written on: 10/06/2015 by Jazmin437 (1 review written)

Bought a three year old low mileage Golf TDI Match I went to collect it early on a Saturday morning The car had been valeted but not to a good standard but did not have a rear parcel shelf, but did have a slow puncture. I drove the 350 miles home and the car performed well, it was only when I was near home one of the wipers fell off! Oh and I had to put more air in the tyres. The next day I had to have road side assistance out to repair the wiper and then go to quick fit to have the puncture… Read Full Review

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