Stratstone BMW, Doncaster, South Yorkshire Reviews

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★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“absolute disgrace”

Written on: 11/10/2017 by LindsayBolton (1 review written)

no call backs. no replies to emails. very rude staff. not good enough bmw staff. would not reccommend… Read Full Review

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★☆☆☆☆

“utterley discusting aftercare”

Written on: 06/10/2016

Got a X5 in May this year, rust on tailgate so they put a new one on, while doing this they broke plastic trim and wiper arm and boot is not level. So I sent it back in told me I would get back monday after having it a further 4 days called them at 3.45 to be told the wiper is broken due to rust and said I would have to pay for it and would have the car another day.when asked for a manager to call me I get no response.advise not to buy from them… Read Full Review

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★★★☆☆

“Check it out”

Written on: 21/01/2016 by Tessj357 (1 review written)

Pre-sales excellent. Post sales poor. Statstone of Hagley. Bentley Continental GTC. After expressing concern about the age of the tyres (originals) I was informed that a new set has been fitted. In fact only the fronts were changed (apparently due to low tread). I trusted that they had all been changed as informed and so did not physically check on picking up the car. It was noticed that the tyres were rather old and cracked on a subsequent health check by another (main) dealer. On informing… Read Full Review

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★☆☆☆☆

“bmw”

Written on: 13/01/2016 by DavidBrooks72 (1 review written)

I asked the salesman if the car had speed limit display which he said that it had so I purchased the car only to find out that the salesman had lied because it did not.also after buying the car they told me that they had lost the spare key.when they sent a replacement key fob out they sent it to the wrong address I am now seeking advice about getting my money back because I don't like liars avoid this company like the plague biggest mistake of my life when I buy another car I would rather buy… Read Full Review

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★☆☆☆☆

“1 Star is too Generous! Shocking & Disgracful ”

Written on: 22/08/2013 by Katie-909 (1 review written)

We purchased our Car from Stratstone Doncaster last August. First off, they lied to us about the number of owners it had previously had. They told us 2 but it had 4! We didnt find this out until we got the Log Book through a couple of weeks later. Fuming. Second, they spelt my name and street name incorrectly on the Log book, infact the street name was a completly different street that id never heard of. This meant we had to send it off to be corrected and wait ANOTHER 2 weeks to get it back… Read Full Review

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★☆☆☆☆

“Customer service and quality delivery not acceptable ”

Written on: 29/07/2013 by lancebosmans (1 review written)

I purchased my mini from Derby Stratstone, the customer service was absolutely fantastic, I would go as far as to say world class. I am trying to book a service at the Doncaster branch what an unbelievable contrast like totally different companies. I would recommend that you travel to Derby or another sales / service centre… Read Full Review

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★☆☆☆☆

“Service department shocking”

Written on: 01/03/2013

After having bmw send me a safety recall notice for my car , it was booked in , all very pleasant and efficient. On arrival though I explain the faults I have had recently with the car as they were listed as potential faults to do with the safety recall notice. I was immediately advised that there would be a £90 charge to access these fault codes even though they were caused by the fault on the safety recall. I refused to pay . After having the car all day it was returned all clean and… Read Full Review

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★☆☆☆☆

“BAD”

Written on: 18/02/2013 by DirtyDick (1 review written)

If this is anything like Stratstone Jaguar you would be well advised to spend your money elsewhere… Read Full Review

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★★★★★

“Excellent, absolutely excellent!”

Written on: 04/11/2012 by SamCuddy (1 review written)

I bought this car without actually seeing or driving the car as I am from Northern Ireland. I spotted the car online and phoned about it. Howard dealt with the deal from start to finish and was the utmost professional. I had read the reviews here and was very concerned but Howard reassured me and encouraged me to come over. I checked the BMW site for reviews and ty were very different to some of the reviews here. I'm not saying people on here didn't ave real problems but I don't think they are… Read Full Review

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★★★★★

“Very good experience”

Written on: 23/09/2012 by NiallMolloy (1 review written)

I have to say from start to finish i found dealing with Stratstone BMW an easy and pleasurable experience,i delt with Paul Johnson who when i phoned up was very helpful and explained what needed to be done,as i was phoning from the Rep of Ireland it wasn't so straight forward but Paul made it easy, On the morning of the sale i flew into Manchester and got the train up to Doncaster where i was collected by Paul brought up to the Dealership when i arrived the car was sitting on the forcourt… Read Full Review

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★☆☆☆☆

“Service department”

Written on: 31/08/2012

Appalling service. Should I say lack of service. Told the parts had not arrived a week after booking in for warranty work. Tried to say I was not covered. No manners. Lost a potential sale… Read Full Review

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★☆☆☆☆

“Nothing to like”

Written on: 31/07/2012 by Gmustafa100 (1 review written)

Worst Customer service ever. I went to buy X5 from all the way from London to Doncaster and it was worst experience ever. I saw the car on the BMW Stratstone Doncaster wedsite, the X5 which I Liked had a Caravan Tow bar and I requested to remove it and when I arrived there the Towbar was still on and sale man lied and said on the top end has been removed but actually it was exactly same like website and i showed him the picture. So that was the bad start. I was asked to buy Tyre insurance coz… Read Full Review

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★☆☆☆☆

“Liars”

Written on: 09/06/2012

Found a Jaguar firstly in auction, won it fairly however they put a reserved price. They had the same car up on ebay, auto trader as well as there own website (Stratstone). I call startstone up to see if it was serviced then they told me it was sold, what liars when they relisted the same car, same mileage on to the auction because they can't sell it at their ridiculous price. So I just asked has it been serviced because I knew he was lying so I just carried on to ask him if it's serviced and… Read Full Review

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★☆☆☆☆

“Total Incompetence from Start to Finish.......”

Written on: 23/04/2012 by sufferingcustomer (1 review written)

It is a simple case of the left hand not knowing what the right is doing and not meeting up in between anywhere.Also be very careful of additional after charge's , make sure any deal is backed up bolt and braces.If you've got the time and don't suffer headache's through dealing with incompent people then i would say yes go-ahead super dealership , well you only have to look at all the gold stars on their offical website . (Funny that !)… Read Full Review

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★☆☆☆☆

“Nice to find honest reviews , similar to my own experience”

Written on: 11/04/2012 by Victor62 (1 review written)

Found the whole experience an absoulute pain.Ive visited this dealer 3 times In 6 months twice with the intension of reviewing the car I would have liked / intended to buy.I firstly required a test drive to provide me confidence i was good to part with the near £40 K i had planned. However Ive been unable twice to secure a test drive.Ive found the sales staff , uninterested, miss informed about their own products and sadly very uninspiring. They appear to be looking for and model themselves on… Read Full Review

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★☆☆☆☆

“I had the recent misfortune of having my car serviced...”

Written on: 11/02/2012

I had the recent misfortune of having my car serviced at BMW Doncaster. On booking I requested a lift into the town in my own car. On the day I reminded them of thisand was told there was a five minute wait for someone to do this. Thirty minutes later and now consoling a crying one year old I decided to walk to the nearby retail park. I collected the push chair from the car only to notice most of the service department lining up at the 'bacon butty' van. I returned to the department after… Read Full Review

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★☆☆☆☆

“So I walk into a BMW dealer considering spending my...”

Written on: 26/03/2011

So I walk into a BMW dealer considering spending my (close on) £30,000 on a 3 series. To be fair it was late in the day (about 3:30) but the sales man couldn't be bothered to even speak to me at first although the receptionist enthusiastically sought out a brochure and offered us a coffee. When I managed to engage another of the salesman, we found the only actual model that I was interested in was a 2nd hand car outside, which was fine, but he said I didn't really want that model anyway… Read Full Review

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★☆☆☆☆

“Took my car in for a new valve fitting to the tyre....”

Written on: 21/01/2011

Took my car in for a new valve fitting to the tyre. Was informed when I booked it in and they said they would order both. Took the car in today, only be told 2 hours later that they'd ordered the wrong parts! Spent 90 mins looking at used M3 on the pitch but couldn't find a salesman anywhere. Probably all 6 of them too busy dealing with the 1 customer in the showroom.
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★☆☆☆☆

“will never ever use stratstone dealerships ever ever...”

Written on: 20/09/2010

will never ever use stratstone dealerships ever ever again to cut a long and painfull story short had to get trading standards involved just to get an oil change. disgusting when you consider the amount of money you spend… Read Full Review

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★★★★☆

“On the whole a positive expereince at stratstone BMW,...”

Written on: 11/08/2009

On the whole a positive expereince at stratstone BMW, I bought a 530 from them as an approved car. Only negative aspects were failure to touch up a couple of scratches which they said they would and I'm still chasing them for the HPI report. Sales guy very polite and always answers emails and calls promptly - I'd buy from them again which is probably the highest praise you can give… Read Full Review

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