Evans Halshaw, St Albans, Hertfordshire Reviews

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Latest Reviews

★☆☆☆☆

“I had my car serviced last Monday but yesterday I...”

Written on: 20/01/2020 by Babydoll007 (1 review written)

I had my car serviced last Monday but yesterday I noticed that my lockable dust caps were removed and normal ones put in their place. I rang the dealership and spoke to the rude guy in services, he didnt give two hoots about and then funnily enough the guy that carried out the service was off sick today, likely story. But I know his name so Ill keep phoning. They cost me £15 and I want them back… Read Full Review

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★☆☆☆☆

“EVANS HALSHAW Shambolic Customer Service top to bottom”

Written on: 04/04/2019 by Geoff513 (1 review written)

SHAMBOLIC CUSTOMER SERVICE Seriously disappointed with the customer service received at Evans Halshaw in St Albans I have owned 4 Vauxhall’s the last three bought from CD Bramwell (excellent customer service)separated by a ford Mondeo(bought from new in EH's ford dealership next door, excellent customer service. didn’t breakdown in 8 years)I bought the ford out of frustration over EH Vauxhall’s customer service. I thought 8 years they must have changed. I was wrong! my latest car is a… Read Full Review

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★☆☆☆☆

“TERRIBLE RUDE INCOMPETENT STAFF”

Written on: 09/08/2017 by Slattery74 (1 review written)

Our experience of the St Albans dealership was absolutely shocking. They did not deliver the service expected and they tried to keep money that was rightfully ours. They promised to do things which they didn't, the staff do not respond to e-mails or phone calls and use underhand tactics to extort money from people. DO NOT USE… Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 06/03/2017

Booked and appointment, when I got there nobody greeted or asked me who or what I wanted. Sat there for an hour before I lost the plot. After finally agreeing a sale price for my car I now have the finance company still saying I own the car after leaving it with Evans Halsham. Called them and they can't find paperwork or the fact I paid them £4500 to close the finance off. I'm fuming now I have to go back to them and show them their receipt they gave to me. Worst service ever… Read Full Review

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★☆☆☆☆

“Abysmal service”

Written on: 07/12/2016 by JayceeClayton (1 review written)

Booked ahead to test drive two cars. When we arrived they had no record of the booking or our details. Took ages taking details, licences etc. Of the two cars we had asked to test drive one had no fuel and the other the keys were lost! Over an hour after arrival the keys to one were eventually found and we had a brief test drive. Asked the salesman one question, the engine size and he didn't know! Gave up on the second car. What a shower. Don't waste your time with them… Read Full Review

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★★★★★

“Very easy purchase. ”

Written on: 27/06/2016 by Haganef1980 (1 review written)

I dealt directly with the sales manager (MB) great bloke. We had a laugh and he did me a fantastic deal. The car was ready to collect on time and I even had a call afterwards. I'll be back for more… Read Full Review

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★☆☆☆☆

“Where do I begin?”

Written on: 03/05/2016 by Chris_Chris123 (5 reviews written)

After looking through their brochure thoroughly, I attended the Evans Halshaw Vauxhall Dealership in St Albans via appointment to see one of the salesmen. We initially sat down and I told him exactly what car I wanted and asked him to find me the price. He found the price and we then went through the car in detail. I asked him to print me the quote, but he told me that the printer was broken, which I knew at the time was a lie as he didn't want me to go elsewhere in case the quote got beaten… Read Full Review

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Michaelskinner70's Response to Chris_Chris123's Review

Written on: 30/06/2016

WOW grandmother an ex magistrate,you need to get your head out your rear mate.If from the outset you knew he was lying you should have left immediately,perhaps not as bright as you think you are.

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Chris_Chris123's reply to Michaelskinner70's Comment

Written on: 30/06/2016

Maybe, maybe not. However, I still got a price that no other garage would even go near. So I got what I wanted, price wise, in the end.

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★★★★★

“Excellent service!”

Written on: 15/03/2016 by Gallagher483 (1 review written)

I saw a car I liked but it was up in Grantham. Evans Halshaw drove it down to St Albans for me. It was a fab car in perfect condition and reasonably priced. Buying the car was so easy, the staff were really helpful and friendly. I've been looking for a car for a while, and encountered some truly laughable service along the way. This was a refreshing change. … Read Full Review

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★☆☆☆☆

“Uninterested and unhelpful staff”

Written on: 25/10/2015 by Lee4848 (1 review written)

Drove from Suffolk to St Albans today to look at a couple of cars seen on the website. Salesman was uninterested and not forthcoming in talking through our needs or indeed searching any database to help our search. He did get a car out from round the back of the garage for us to look, but totally unhelpful in all other areas of looking for a car that you would hope for in a dealership. We left the garage with the certain knowledge that we would never spend a penny there if that was… Read Full Review

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★★★★★

“Excellent car service department”

Written on: 17/10/2015 by franwong (1 review written)

We took our car for service last Saturday, 10/10/15. We were there extremely early; the showroom was not opened yet but surprisingly, there were already 2 staff members in the car service dept. The Manager kindly opened the door for us to let us in - really welcoming. Then, the other staff called Delano, booked our car in and sorted out the paperwork ready for our car service and MOT. When everything was done, we were texted to collect the car. Such Good service from the Service department -… Read Full Review

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★☆☆☆☆

“Dreadful and arrogant”

Written on: 10/08/2015

We made an appointment with Evans Halshaw call centre to view a car a used car at Evans Halshaw Vauxhall St Albans. We drove 90 mins to get to the garage, only to find they didn't have keys to the vehicle because someone had taken them home with them. This was bad enough but the don't care and not interested attitude of the dealership incensed us. They were arrogant and dismissive. Only by creating a fuss did we eventually get an apology and compensation for our fuel. I would never use this… Read Full Review

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★★★★★

“St Albans Vauxhall Great service”

Written on: 23/06/2015 by JOHNCURRID (1 review written)

I purchase an Insignia from Luton Evans Halshaw before they closed, I have had a few problems over the last few month's and after years of experience with dealership's, I can not fault this particular garage they have been decent and honest I would highly recommend them and will continue to travel 10 miles to use them.The garage chap seems to have all the answers and has been a wonderful help too… Read Full Review

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★★☆☆☆

“Will never use again”

Written on: 16/06/2015

Hoodwinked and overcharged one too many times. Notorious for overcharging in a rather underhanded manner. Poor customer care. Have used over several years but have now completely lost faith in Evans Halshaw, St Albans… Read Full Review

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★☆☆☆☆

“This refers to the Vauxhall Evans Halshaw. Budget...”

Written on: 27/05/2015 by Kinglm49 (1 review written)

This refers to the Vauxhall Evans Halshaw. Budget outfit from start to finish. Seriously don't know their rear end from their elbow. Rude, unorganised and arrogant. Avoid at all costs… Read Full Review

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★★★★☆

“Used car purchase”

Written on: 05/05/2015 by StephanieandAlistair (1 review written)

We recently purchased a used car from Evans Halshaw in St Albans and received excellent care from the sales representative. He was a pleasure to deal with and his care continued following an after-sales query… Read Full Review

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★☆☆☆☆

“Simply terrible”

Written on: 14/04/2015

This refers to the FORD branch in St Albans. Terrible first car purchase. One week after buying the speedo failed, the engine exhibited misfires, and the right wing mirror practically fell apart. I bought a spare key from them as one wasn't provided. The key doesn't work and the store manager tried to persuade me to pay an additional fee to get it programmed again, on top of the £120 spent. He had no idea really and promised to call back after checking. He didn't. Apalling service, apalling… Read Full Review

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★★★★★

“first class service”

Written on: 22/03/2015 by PearsonJ (1 review written)

We recently brought a brand new Mokka from E.H in St Albans. We travelled from Wellingborough on recommendation as our local garage weren't very helpful. We were looked after by a very friendly salesman. It was very informal, chatting over a cup of tea. He helped me and my husband chose the right model for us. He was knowledgeable and professional. We would certainly buy another car from them. The showroom was large and airy and kept very clean. Thanks for a great service Mark… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 18/03/2015 by Hayley7025 (1 review written)

Have to say that I am really impressed by everyone at St. Albans branch. Getting my car from Wales, doing test drives and taking time to go over finance options with no pressure was a refreshing change. Mark Fearon was really helpful and genuinely went out of his way to help as was Luca. Really did go the extra mile to make sure that I was happy with my choice of car. Bought a Mokka and I love my car! Have recommended them as price wise they guarantee to not be beaten and customer service is… Read Full Review

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★★★★★

“Excellent service from the Vauxhall team (mark Fearon)”

Written on: 08/03/2015 by Kaleymatt (1 review written)

We recently purchased a Vauxhall from Mark Fearon at Vauxhall St. Albans he offered a great service he was very helpful and we had an easy pleasant transaction with no problems at all. Will defiantly recommend to family and friends… Read Full Review

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★★★★★

“Top knotch!”

Written on: 01/03/2015 by Lassy22 (1 review written)

Purchased a Vauxhall Adam recently and couldn't be happier with the car and service. Friendly faces, welcoming staff and a relaxed atmosphere. There was no 'pushiness' to the sale, instead a personal element, ensuring the purchase suited my needs. Would be happy to head over for future purposes… Read Full Review

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