Evans Halshaw, Burnley, Lancashire Reviews

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Latest Reviews

★☆☆☆☆

“Avoid like the plague !”

Written on: 13/02/2018 by Hutchy438 (1 review written)

Today I went to view a Mazda MX5 ( Folding hard roof ) at the Burnley Evans Halshaw car supermarket, Sales person knew nothing about the car, was flippant and uninterested, when I pointed out the roof paint was all bubbling , he shrugged his shoulders . I asked if there would be some discount as there would be some work to be done, his answer was ' Its the asking price plus £99.00 admin fee !!' yes they charge you for the privilege of buying a car !!! NO Thanks was my reply. I also left them… Read Full Review

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★★★★★

“Evans Halshaw Burnley FROM NOW ON”

Written on: 03/02/2018 by Chippie41 (1 review written)

Id been told at work about Evans Halshaw at Burnley by a friend if I wanted to get a new car, so one Saturday we decided to drive down from Crosshills. when we got there we was very impressed with the amount of cars on display and how it was all set out looked very professional so straight away we wanted to see more. We was looking at trading in our ford fiesta to get another fiesta but we saw a ford focus ST and fell in love with it, when we went in we had a very welcoming friendly… Read Full Review

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★★★★☆

“Recently bought car”

Written on: 11/11/2017 by LaciBarker1952 (1 review written)

Recently bought car from Evans Halshaw, Burnley at a good price but unfortunately had a problem with the sat. nav. unit/cd player which did not work properly. They did fit a new unit in and the staff did keep in contact with me to keep me informed of the situation whilst this problem was being sorted, which I was grateful for as it showed that they were on the case and trying to sort the problem out as soon as they possibly good. Therefore, the final outcome was very satisfactory… Read Full Review

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★☆☆☆☆

“Absolute shambles”

Written on: 21/10/2017 by DanaFarrell32 (1 review written)

I'm only giving them 1 star as it's impossible to give them 0. Saw a car on their website, arranged an appointment to view the car, drove from Warrington to Burnley (1.5 hours), arrived at the arranged time. Spoke to salesman who asked me to wait whilst he found the car (30 mins), salesman returned to inform me that the car had been sold weeks ago. He then went on to casually tell me about a guy who'd travelled from Scotland that morning to be met with the same response. Took us a futher 2… Read Full Review

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★★★★★

“AMAZING ”

Written on: 08/10/2017 by Grangeday (1 review written)

Recently bought a car from here the staff that dealt with us were fantastic, nothing was too much trouble. After service wasn't a problem ither, I would definitely recommend this branch in burnley to anyone, my partner and I almost felt like family. When the car was collected was brilliant… Read Full Review

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★☆☆☆☆

“My mechanic ordered a part from Ford after they told...”

Written on: 25/08/2017

My mechanic ordered a part from Ford after they told him what he needed to fix my car the car part came in to two parts electrical and mechanical was told only needed electrical part mechanical part never breaks so I paid 825 for the part but it was the mechanical that went tried to that part but couldn't have to buy both parts for 1300 as they don't sell the mechanical part on it's own the staff should explain better and are useless they won't even take the part they said I needed back as it… Read Full Review

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★★★★★

“Very impressed.”

Written on: 22/08/2017 by Macaverty (1 review written)

Recently bought a used Renault Captur for my wife. The service I got from the person I dealt with in used cars was brilliant. The car was handed to us in immaculate condition and we are really delighted with it. Full marks to the team at Burnley and especially to the person I dealt with for all his efforts Thanks again......very impressed… Read Full Review

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★☆☆☆☆

“All round incompetence fuming”

Written on: 02/08/2016 by Disgruntledofskipton (1 review written)

No petrol in car purchased,hour wasted being given hard sell for extras,inc.paint protection,tho later found Diamond Brite packaging in the car,lost documents for car traded in,then 3 diff..staff rang asking me to replace the log book,although had sent yellow slip to d.v.l.a,after re peated requests for log book for new car,being passed round,fobbed off with"we will call u bk.eventually it came in wrong name.Never again,this is the short version… Read Full Review

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★☆☆☆☆

“Worst customer service experience ever!”

Written on: 31/01/2016 by Madison-k (1 review written)

My dad & I came here today to look at a mini for the price of over £3500 & the customer service was awful! We decided to look ourselves first and the car was in the middle of many others even though we had called to say we wanted to view & wanted to test drive. It's had muddy, dirty seats and the rim of the headlight was hanging off! We went inside to tell the man in the office (he looked like he may have been a manager) we had arrived and wanted to discuss the car, however, he was absolutely… Read Full Review

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★★☆☆☆

“do not buy secondhand car for Burnley ”

Written on: 08/01/2016 by RosaDrew (1 review written)

Wanted to buy an xtrail I was looking for a year. Could not find the Wright one near to me. Found this one on autotrader. At evens halshaw Burnley I thort great. Was reasonably priced. I rang up and ask them to send it to Lincolnshire just like there advert says. we will send it to a branch near you. This is untrue in most cases unless it's a new or nurley car. Because on older cars the buyer is more likely to find something wrong with it and not want it. This is what I was told. Burnley was… Read Full Review

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Elricko's Comment

Written on: 09/08/2016

I had a terrible experience also from Evans Halshaw in Burnley. The used car sales team on Eastern Avenue. They were rude, Lazy, & Arrogant. I found every 1 of these men to be Lazy, extremely Rude on the Phone & Tony very Sarcastic. Was just a Joke saying he will get back to me when I phoned up & never did. Was a goose chase trying to get hold of him. I will be letting everyone I know to steer clear of them. A big company like Evans Halshaw should be ashamed of these jokes they have working for them. Really bad experience would never go back!!

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★★★★★

“fantastic customer service ”

Written on: 20/10/2015 by IanLum (1 review written)

I have just taken delivery of a Ford Ecosport, the sales team were fantastic, this is the third car i have received from them I would highly recommend them to anyone… Read Full Review

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★★☆☆☆

“Tyre purchase”

Written on: 24/09/2015 by Warrenforest44 (1 review written)

I was wanting to purchase 2 new continental tyres for a Ford car purchased from Halshaws so made a phone call and was told the lady was at Burnley I told her what I required she gave me a quote and I told I had a better quote so she said she would match it at £220 which I agreed to she said she would order the tyres and booked me in to have them fitted next day at Burnley .When I turned up I was told the tyres was not there and the girl who made the booking was in Leicester and not Burnley and… Read Full Review

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★☆☆☆☆

“Sat waiting for almost an hour!”

Written on: 20/09/2015 by Tony98 (1 review written)

I went to Evans Halshaw in Burnley to have a look round as I like Fiestas. This was around 11ish this morning. The salesman was dealing with a couple who were making enquiries so I took a seat. The salesman never acknowledged I was there but continued to wait thinking that another member of the team would come to deal with me. However, the salesman didn't seem to know what he was doing and wouldn't really make any decisions with this couple - kept nipping off upstairs for ten mins here and… Read Full Review

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★☆☆☆☆

“Second class citizen ”

Written on: 28/07/2015

Went to purchase a MPV and found a resonable priced C-Max and was told we would get a finance quote the same day. No call so called the next day to be told our details had been lost so gave them all again then had to call again the day after to be told they were too busy with all the customers on their shop floor. So thought screw this and didnt bother again. Two weeks later we recieved an evening call at 8pm from the original sales guy begging us to buy the C-Max we were originally interested… Read Full Review

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★★★★★

“Second brand new ford”

Written on: 30/06/2015 by Jan246 (1 review written)

I had purchased a new ford two years ago and was very happy to return, however I must say I was disappointed with the salespersons attitude so left determined not to go back however my husband wanted to see them as he was due a new car, I deliberately did not engage with them as I was still pretty annoyed with them however the salesman my husband was talking too seemed geuinely concerned at the level of my dissatisfaction and at this point my husband was in the process of buying a car from… Read Full Review

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★★★★★

“New car collected today”

Written on: 02/06/2015 by Judithallison (2 reviews written)

Today 2nd June 2015 I went to Evans Halshaw at Burnley with my husband and daughter to take delivery of my new car. We were met at the showroom door by a member of staff who showed us to a table in the waiting area and we were offered hot drinks. A member of staff with whom we knew we were going to see came to talk to us and talked us through the paper work involved for today. When this process was completed he showed us all the different aspects of the car. Details of how everything worked… Read Full Review

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★★★★★

“Got my first car from Evan halshaw burnleu wonderful...”

Written on: 02/06/2015 by Judithallison (2 reviews written)

Got my first car from Evan halshaw burnleu wonderful service was blown by everything the person I dealt with was so wonderful would recommend them defiantly. Thank you… Read Full Review

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★☆☆☆☆

“my wife who is disabled &myself called into the...”

Written on: 20/05/2015 by Maliyahq44 (1 review written)

my wife who is disabled &myself called into the burnley branch to enquire about a kuga on motability. the service we received was terrible. i asked questions but received very poor answers.i work in the retail trade & if i gave this type of service i would be ashamed. we have now been to a ford dealer in clitheroe and we were very satisfied with very good service… Read Full Review

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★☆☆☆☆

“Mickey Mouse service Department”

Written on: 20/02/2015 by dreamcreeper (1 review written)

Had my 63 plate Focus in for its first service, that was fine. Went to pick the car up and it had not been washed!.Got home and noticed the reg no was wrong on the service sheet, as was the Vin no and the mileage. After getting in touch they said they would post the amended service and vehicle check sheets out to me. They came and they were wrong, so drove over to Burnley to sort it out.On arrival i parked the car in the valeting bay to be washed (they said next time you are over we will wash… Read Full Review

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★☆☆☆☆

“Keep Well Clear of this place - Uncompromising, Unhelpful”

Written on: 16/10/2014 by Sarahis17 (1 review written)

I visited here having seen a 58 Mondeo advertised on Autotrader. Firstly don't be taken in by the price on the windscreen. Within 2 minutes of arrival that price increased by £100 - an administration fee ! I thought not to worry that surely will be negotiable. then we talked about finance, they said another £150 admin fee would be required at the start of the term and ANOTHER £150 in the last payment at the end of the term.... If I wanted to pay by credit card another 1.5 per cent would be… Read Full Review

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