Arnold Clark, Stirling, Stirlingshire Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Don’t buy a car from Arnold clark”

Written on: 01/02/2020 by LibertyWhite236 (1 review written)

ying a car from Arnold Clark was more stressful than anything I’ve experienced and I have 3 children under 5! And still no car! Not only did they sell me a faulty car they took over 2 months to pay the outstanding finance on the car I traded in. They never get back to you, I rang nearly ever hour one Saturday to ask what was happening with my curtsy car they took my car in on the Monday by Saturday they still hadn’t authorised a curtsy car. We are still waiting for somebody to get back to… Read Full Review

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★☆☆☆☆

“What a load of rubbish”

Written on: 10/01/2018 by DarrenPC (1 review written)

I offer a warning to all those interested in purchasing a new car; do not go to Arnold Clark’s. My poor customer experience began when purchasing a Citroen Picasso C4 which only had 7,000 miles on the clock. The garage haggled with me over the price charging me £15 for a small amount of fuel in the tank, the description of the vehicle’s mileage online was incorrect, the parcel shelve was missing and they tried to palm me off with a much older and dirtier parcel shelve, then after the 8,000… Read Full Review

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★☆☆☆☆

“hyundia Service Department”

Written on: 08/06/2017 by scotty85 (1 review written)

The service department is a joke! Engine management light has come on and they are unable to even look at my car (not repair) for 2 weeks! Asked me if wanted to leave the car with them and they might be able to look at it before the 2 weeks but they can't guarantee this! Five year warrenty but unable to look at or repair any problems… Read Full Review

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★★★★★

“Good customer experience”

Written on: 01/09/2016 by JustineStiles76 (1 review written)

I purchased a car from this dealership in August'16 & have nothing but praise for the whole experience. On arrival, no less than 3 people came to see if I was being attended to. The staff were very attentive & knowledgeable. The salesman that dealt with my purchase had only been in the role for a week & handled it as though he had been doing it forever. All in all, a good experience… Read Full Review

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★☆☆☆☆

“Atrocious Customer Service ”

Written on: 05/06/2016 by Kaedenj385 (1 review written)

I bought a brand new Vivaro van to start up my own business in October 2015. It's obviously under warranty & I was assured by salesman that in the unlikely event that my new van ever broke down he would ensure I would have a cover vehicle. Well, my van did break down. It broke down on a Thursday. I called the garage and was told to make my own way to Stirling from Glasgow. Once there I asked how I was supposed to get home. The service manager just shrugged his shoulders. I was told my van would… Read Full Review

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★☆☆☆☆

“mercedes”

Written on: 24/05/2016 by merc123 (1 review written)

i recently purchased a Mercedes from Stirling citroen, took first of all the best part of two weeks to receive from them,due to a broken speaker cover,,,sales staff obviously believed that I actually believed this,I did forget to mention i was employed by merc parts several years ago,so i know how things work and certainly not two weeks for a part. anyway, took the car home, all tyres were at different psi, one was 10psi,this straight away points to no pdi being carried out...alarm bells… Read Full Review

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★☆☆☆☆

“Truly annoyed and disappointed”

Written on: 01/04/2016 by Erie90 (1 review written)

My mum and I have been looking for a specific make/model car for the past 10 weeks and upon finding a suitably priced vehicle matching our criteria we phoned the dealership to arrange a test drive and place a reserve as these cars seem to get scooped up very quickly. When we arrived we were advised the dealership had only just received the car the previous evening and as such it had not yet been valeted or checked. We were fine with this, completed the test drive where we noticed the brakes… Read Full Review

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★☆☆☆☆

“Faulty car and shocking customer service!”

Written on: 18/02/2016 by paigefx (1 review written)

I bought my very first car, a 62 plate excoFlLEX Corsa from this branch on the Bannockburn Road. I bought a newer car and spent more than what I wanted too as I thought paying more and buying a newer car meant that it would be more reliable and I would hopefully not have to put any more money in to it. How wrong was I? Within 3 months my handbrake snapped. Luckily, it was still within warranty, so Arnold Clark fixed this problem. 3 weeks ago my car broke down on the way to work. The AA mechanic… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 13/02/2016 by 328Arsenault (1 review written)

Well, what a place this is.My mum had her Nissan Micra booked in to replace the start inhibitor switch on the cvt gearbox.Kept her waiting for 4 hours to fit this switch,and charged her for the 4 hours in labour! This part takes no more than 30 mins to fit according to an independent garage.My mum had enquired as to why the job was taking so long,and was told that they had several other cars booked in,well that's fair enough,but why on earth did you charge my mum for the 4 hours that she waited… Read Full Review

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★☆☆☆☆

“new clutch ”

Written on: 06/05/2015 by Michaelfaefalkirk (1 review written)

Got a new clutch fitted in December 4 month later same noise coming from release bearing asked if it would be covered by a warranty told i only had a 6 month or 6000 mile warranty i had done 14000 miles paid £650.00 you would think you would get a better warranty from a main dealer this was done at the citroen garage… Read Full Review

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★☆☆☆☆

“who do they answer to”

Written on: 16/04/2015 by verycrabby (1 review written)

needed the have the horn checked under warranty went to the department where I bought the car was ignored for five minutes then told I was at the wrong garage went to where I was to go and again was at the wrong place eventually got the right place for a 10 o'clock appointment then told the horn was only going to be checked they may have to order a new horn do any of the staff at Arnold Clark know anything about customer service it seems to me if you are not in to buy a car NONE of the staff… Read Full Review

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★☆☆☆☆

“they do NOT care ARNOLD CLARK CITROEN STIRLING”

Written on: 04/09/2014 by teStanton410 (1 review written)

i bought a 2007 picasso & it was on the forecourt WITH NO WORK DONE TO IT, so i found out later....1- they only had one key 2- the injector seals were leaking badly 3-cruise control NOT WORKING 4-reverse sensors NOT WORKING 5-drivers door mirror(electric folding) NOT WORKING 6-knocing noise when pulling away....THEY SAID THEY WILL NOT REPLACE THE MIRROR... 244 pound they want off me to do it...i had to go back 3times to do the reverse sensor...it took them all day to do my injector… Read Full Review

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Maddoorsfan's Comment

Written on: 27/08/2015

I had a very similar experience with this dealer, I ended up refusing to deal with the dealer and only dealt with AC headquarters where things seemed to get done a lot more however I am still left with a vehicle out of the 3 month warranty that has something going wrong nearly on a monthly basis. I would never recommend buying a car from Arnold Clark.

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★★★★★

“1st Class Service”

Written on: 25/04/2013 by jackiescott400 (1 review written)

Arnold Clark Stirling Nissan is the place to go if you want 1st class service. Michael Todd was our salesman . From the very start the process of buying our Nissan Juke was excellent any queries we had were dealt with in a professional manner at all times . We have bought cars from showrooms in the past , but we have never experienced such commitment and fine detail at our hand over. At one point there was three members of staff , the Sales Manage a gentleman who had just won an award for… Read Full Review

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★☆☆☆☆

“Incorrect listings and abrupt”

Written on: 13/03/2012

They were advertising a car with only 10 mles on the clock, after travelling all the way there the real miles was over 3000. Wasted my time. When I asked for a price to trade in my car he was reluctant until i commited to a deal, kept running to ask the accountant in the corner what he could give. Poor experience… Read Full Review

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★☆☆☆☆

“Useless. My car was involved in an accident and...”

Written on: 25/04/2011

Useless. My car was involved in an accident and required a fair amount of body work done to it.. about 2 new wheels, 3 new doors, respray work and panels beaten.

Well.. took them ages and after I got it back it went in again maybe 6 times? Doors not aligned, bumper not aligned, they chewed up 3 of my locking wheel nuts and hid the damaged ones in the boot, left wiring under the bonnet in a dangerous and utterly shocking state (Excuse the pun) and there are still problems a month on after it… Read Full Review

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★☆☆☆☆

“Bought 2x vauxhall astras 2010 plates in september...”

Written on: 07/02/2011

Bought 2x vauxhall astras 2010 plates in september from Arnold Clark Vauxhall in Stirling for 25k. On 26th December my floor was covered in water. Car was recovered to the same garage and they looked over it after 2 days and the answer - its snow on your feet I was told! Not happy I took the car after starting a complaint. 2 weeks later, I arrived at work and the car was again full of water. recovered again to the same garage and in for a week. Got the car back with a new windscreen and work… Read Full Review

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☆☆☆☆☆

“Will not deal with Arnold Clark garages again and have...”

Written on: 19/04/2007 by Jim Johnstone (1 review written)

Will not deal with Arnold Clark garages again and have no return correspondence from initial letter of complaint. Looks like we will have to cut our losses and go elsewhere for service and repair… Read Full Review

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☆☆☆☆☆

“There are lots of cars to choose from. I have bought...”

Written on: 27/09/2006 by Andy Moon (1 review written)

There are lots of cars to choose from. I have bought 6 cars from Arnold Clark Renault Stirling without any problems, however, the Arnold Clark Motherwell branch confirms the reputation of second hand car salesmen. The 03 plate Corolla Verso they sold me was not roadworthy. After only one day I was told that it needed new drive shafts and new CV joints. The car had only done 37000 miles. They refused to put new parts on the car as "we do loose money on cars". They tried to put second hand… Read Full Review

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