Arnold Clark, Oldbury, West Midlands Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Liars and unprofessional. Avoid at all cost. ”

Written on: 03/12/2017 by 230Boyle (1 review written)

Avoid this garage/company. Had faulty brakes fitted in jan 2017. Been ringing to get them sorted in mar 2017. Keep getting fobbed off. Manager will call you back etc. Finally after 10 months I personally went into branch and was refused to speak to manager on 3 occasions when asking. They said we will look at your brakes or deglaze them at £51. I refused this straight away as I spent £225 on brakes and was not looking to spend any more of something that had been a fault with them. Anyway… Read Full Review

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★☆☆☆☆

“Worst Customer service”

Written on: 09/11/2017 by 166Huber (1 review written)

I have received the worst customer service of my life with this garage. My car was recalled so have no choice but to have to use this garage. They won't do the repair work on the faulty car on a Saturday as they don't have the right technicians so I book 4 weeks in advance for a week day and struggle to get the leave from work as I work 5 days a week. Then a working day before the work is due to be done they phone to say they haven't got the parts they need! They've had 4 weeks notice how can… Read Full Review

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Avoidthisplace's Comment

Written on: 03/12/2017

I am too in the same boat. Told to come in to service my car. Came in nice and early in my day off which I booked off as holiday for them. They said customer will not be waiting but I did to see what actually goes on behind close doors. Omg after 40 min wait they told me my cars ready after inspecting the brake squeal. They were meant to deglaze the brakes and clean the dust. They told me they can’t do it today as there’s no ramps available. Just you heard correctly. Why book my car in if there’s no availability. Then there was a report to say they inspected the brakes. Wheel off check brakes and pads and they seemed fine. So when I had to rebook for another day for no reason I’m still driving round for another 2 months with the same problem. It gets better. I went to my car and looked at my front allow as they were very dirty anyway and there was no glove or hand print in my allow to show signs of the wheel being taken off. I asked the manager and told him did he look at my brakes and pads with wheel off? He said yes how else would we have seen them? I said will my wheels are still dirty and can you tell me where my looking wheel but is? He said in the glove department. That’s funny cos I hid it in the boot!! Please AVOID AT ALL COST. No one deserves that experience ever from any company. Especially paying £10k on a car off then.

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★☆☆☆☆

“3 Faults 2 Weeks ”

Written on: 29/09/2017 by 162Chavez (1 review written)

Shocked and appalled. I recently brought a car from this branch. Sale team were fine however the aftercare was/is shocking! I had my car for less than two weeks and 3 major problems occurred. Why was this not checked before the sale?! My car has now been with the service team for over a week and a half! I was even asked to return the hire car I was given..... As they had sold it! How ironic! So I gave up my time to return the car to branch and have been given a different hire car. They are… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 27/09/2017 by 269Orr (1 review written)

The customer service is great up until the point you're about to purchase a vehicle, however after you have made the purchase and try to call Arnold Clark for assistance during any problems the great customer service goes down hill. I was promised a call back several times and this never happen, and the call handlers always blind transfer you to alternative departments that never pick up so you end up waiting on hold for a bit before the line is cut off. I recommended a family member buying a… Read Full Review

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★☆☆☆☆

“Best Avoided - Rip Offs”

Written on: 06/05/2017 by Camren38 (1 review written)

Poor customer service, dodgy salesman trying to push a sale through and the managers are clowns of the highest calibre. They have no people skills or respect for customers money! Best avoid or they will mis sell you a car that works just beyond a little the two month warranty!!… Read Full Review

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★☆☆☆☆

“DISCUSSTING GARAGE ”

Written on: 24/05/2016 by Roccor139 (1 review written)

I went too buy a suzki jimny this sunday, when I got there I looked around the car went for a test drive and all was good. The sales guy was great and really helpful.We were disucussing things and going trought the paperwork.Whilst doing this some other people arrived interested and just because they had cash in there pocket they had priority of the sale even through we were going through the sales. We spoke too the manager who was a disgrace and all he had too answer was that 'that's how we… Read Full Review

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★☆☆☆☆

“absolutely disgusting. ”

Written on: 22/03/2016 by Juliab213 (1 review written)

After being told to come down to sign my papers and view my new car as it was ready for collection I got told I could collect my car the following day. Perfect. Got home sorted out last minute insurance to only be told hours before collecting my car that this was not actually my car that the chasse numbers did not match. I feel very belittled by the sales team and disrespected. Then after phoning to find out where my car actually was I was told I needed to be patient and that I must wait. I… Read Full Review

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★☆☆☆☆

“avoid at all costs”

Written on: 26/01/2016 by ShamarSandoval (1 review written)

Avoid buying from this company they are sharks. Poor after sales service and still have a car that is not working after 10 attempts at repairing but will not replace unless i pay more for a different car!AVOID AVOID AVOID… Read Full Review

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★★★★★

“Excellent service when I bought new Fiat 500”

Written on: 05/12/2015 by DarrenUnderhill (1 review written)

I wonder if these reviews were written by other car dealers. I have just bought a pre reg fiat 500 the salesman was very helpful and friendly. I would definitely buy from them again.  … Read Full Review

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★☆☆☆☆

“shambled”

Written on: 19/09/2015 by DiamondParker (1 review written)

Biggest cons mechanics are all liars DI not buy car… Read Full Review

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★☆☆☆☆

“must think we are all stupid”

Written on: 25/06/2015 by nochancematey (1 review written)

Went to part ex my car for another at this dealer and they offered me less than the scrap value even tho my car is immaculate and serviced yearly. The car I was looking at had filler visible and I was told that's expected for a car from the value range.do I have mug written on my forehead that is only visible to them? Having read the bad reviews from other customers they can keep their car and I will go elsewhere. They must honestly think we are all stupid and so desperate that we believe… Read Full Review

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★☆☆☆☆

“**HAVE NOTHING TO DO WITH THIS DEALER!!**”

Written on: 13/05/2015 by breft (1 review written)

My daughter bought a Citroen C3 from the "Value" range at Arnold Clark in Oldbury for £3,500. Ten months later it failed to start and we took it to a local garage for diagnostics and repair. They described it as "a can of worms" as there was so much wrong with it and my daughter had to foot a bill for £1,139 worth of repairs. Weeks later, the battery went and the garage that replaced it said it had previously been fitted with the wrong sized battery. Eventually, in frustration and despair… Read Full Review

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★☆☆☆☆

“Supposed to pick up new car today. Told by AC that reg...”

Written on: 13/04/2015 by AimeeHatch (1 review written)

Supposed to pick up new car today. Told by AC that reg docs delayed inScotland because of bank holiday so couldn't collect but wanted my car that I am part ex'ing to go into the workshop for safety reasons. Drive down there to find out what the hell is going on. Asked to see the car I was supposed to pick up today - shown a car totally not roadworthy. Couldn't get straight answer from rude staff so went home and called HO in Scotland. Informed my car still at docks, hadn't even been delivered… Read Full Review

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★☆☆☆☆

“Aggressive sales team”

Written on: 27/03/2015 by Selffi490 (1 review written)

Aggressive and arrogant sales team who despite numerous requests refused to return the service history on my proposed part exchange.I walked away as soon as I had tricked them into returning my document but I'm sure they've pressure some people into terrible deals. Almost comically bad service delivered by what appeared to be extras from Deliverance. Give them a wide berth and read other peoples reviews.....I got away unscathed but others weren't so lucky… Read Full Review

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★☆☆☆☆

“very incompetent, Appauling service”

Written on: 18/01/2015 by reeves26 (1 review written)

well, I really do not know where to start.....what appalling service I have received from Arnold Clark. Purchased my car from them last September a Vauxhall Corsa 1.4 09 plate so only 5 years old, picked up on the Friday evening after work from the Oldbury branch in the west midlands by the Monday morning the vehicle was returned to Arnold Clark having had to have the AA out to it. It appeared that the head gasket had gone on the car something which was not picked up when it had been serviced… Read Full Review

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★☆☆☆☆

“Terrible customer service!”

Written on: 14/11/2014 by MarinRoberts371 (1 review written)

This is mine and my other half's first car on finance and I am 100% positive that once we have paid this one off we will never use Arnold Clark again. We bought a Corsa and paid the deposit as well as paying for the auto-care which we were told would cover nearly everything. We had to wait several days for the car as they were "fixing the heating system". However when we finally had the car the fan system was still broken as well as the left speaker being blown. We rang up the same night to… Read Full Review

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★★☆☆☆

“Worse car dealer don't use ”

Written on: 04/09/2014 by Lisaclare (1 review written)

I brought a car 2 months ago from this branch and what poor customer after care service you give costomers my car broken down the coil broke on car finally towed to garage couldn't be bothered to look for me expect me to pay half of the bill what can I sAy quick enough to get on the phone when you buy a car or thinking thinking of buying a certain car but soon don't want to know when there's a problem or when it goes wrong do not use this company very angry and I av ready past the word around… Read Full Review

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★★★★★

“Satisfactory Service”

Written on: 24/05/2014 by KeyonBaldwin453 (1 review written)

sorry to buck the trend but i have just purchased a Hyunday i30 with 6600mile on the clock and in immaculate condition Yes it is an ex hire car but with only seven months in to a five year warranty plus RAC roadside assistance i think for the price i paid i got a good deal They gave me the same price as main dealer in Devon and i arrived with a couple of scratches/ dints in the bonnet that were caused when i drove up, which they ignored when i pointed them out I was met at the door and my… Read Full Review

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★☆☆☆☆

“Unbelievably incompetent”

Written on: 03/08/2013

This is the first time I have ever written a bad review about anything, but I feel that I need to share my experience as a warning to other customers. My company relies on its Fiat Ducato dropside truck to make deliveries to our customers so when it was taken for service to Arnold Clark it was to be there for just the day. However, when I called them to chase it up that afternoon I could not not get a response. Having made a number of frustrating calls and left 5 messages for someone to call… Read Full Review

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★☆☆☆☆

“No customer service ”

Written on: 22/04/2013

No one at the desk, nobody to greet you, so bad… Read Full Review

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