Viagogo Reviews - www.viagogo.co.uk

★★★☆☆
2.9 / 5
50.0% of users recommend this
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Viagogo - www.viagogo.co.uk
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Latest Reviews

★☆☆☆☆

“RIPOFF”

Written on: 06/12/2018 by MikeR2 (1 review written)

Well. I did actually receive the tickets but at a huge increase over the face value. I ordered them a year in advance of going to see Frankie Valli in Bournemouth and all year I was concerned that I may not receive the tickets because of reviews I’d read. When I did receive them I was concerned that they may be fake. As it was the tickets were ok and the seats were reasonably decent BUT all along I knew that I had paid well over the odds for them. Basically I had fallen for viagogo’s… Read Full Review

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★☆☆☆☆

“Do not use unless you want to be disappointed”

Written on: 04/12/2018 by san jose (5 reviews written)

Do not use this site. They will sell tickets to you that they don't actually have. My daughter bought 2 tickets to see Robbie Williams in Las Vegas and the money was taken from her bank. Viagogo have now said that they don't have the tickets. I can only assume they never had them. My daughter has bought flights and a hotel stay and has completely wasted her money. She is totally devastated. She was only going to Vegas to see Robbie. Now she can't because she can't get tickets… Read Full Review

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★☆☆☆☆

“If it were possible to give NO STARS I would!”

Written on: 14/11/2018 by Loodybells (1 review written)

If it were possible- it would be a NO STAR review! What a morally reprehensible business! I cannot stress more how much you shouldn’t use this site! My case was a complex one as the tickets I had bought had been bought and sold twice before I received them. As instructed, by this deplorable company, I got in contact with the seller (7 days before the concert), much to my and her dismay they were considered ‘unusable’ because they had the original sellers name on them (as per Viagogo’s… Read Full Review

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★☆☆☆☆

“worlds strongest man tour”

Written on: 07/11/2018 by lynstan (1 review written)

I purchased a ticket to the above show in Manchester. The ticket was sent to the wrong address and I did not get to go. I complained to Viagogo but they ignored my emails and refused to return my money. … Read Full Review

Andiamo's Response to lynstan's Review

Written on: 26/11/2018

The only address Viagogo would have is the one you supplied. All address labels are printed digitally, therefore you must have given the wrong address in the first place. (Check your Viagogo account details and you will see which address you inputted.)

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Lynstan's reply to Andiamo's Comment

Written on: 26/11/2018

After initially purchasing my ticket I moved home, I informed Viagogo of my new address but they sent my ticket to the old address. When I went back to said address the occupier told me that he had returned the post to the sender. I informed Viagogo but they did nothing hence I missed seeing the tour and was not refunded.
I was a medal winning power lifter in the 60's, and albeit I am now 75 I still have a very active brain and I am disgusted that a company can treat people, particularly a pensioner in this way.

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★☆☆☆☆

“I attempted to sell a ticket for a U2 gig via Viagogo...”

Written on: 30/10/2018

I attempted to sell a ticket for a U2 gig via Viagogo after a mate bailed … a UPS courier picked it up but it was lost in transit .. Viagogo customer support admitted liability but ignore my requests fir a refund… Read Full Review

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★☆☆☆☆

“This site will COST YOU FAR MORE”

Written on: 28/10/2018 by Stiles219 (1 review written)

You don't see the full cost until it is too late. Purchasing via a mobile is not recommended you need to see and read the contents . You don't see the total cost until it is after you have purchased the tickets. You cannot cancel. The cost of the tickets are inflated then there is a separate double BOOKING fee + VAT . So two £40 tickets for Nitro Live cost £178. Don't let the count down timer to complete your purchase distract you. JUST DO NOT BUY FROM THIS SITE… Read Full Review

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★☆☆☆☆

“Buyer Beware!!!”

Written on: 28/09/2018 by Finn216 (1 review written)

Do not deal with this company. I am out over $3400 because of them. I bought BTS tickets for tonight at the Prudential Center on May 5th for my daughters 18th birthday. We still do not have the tickets and had to buy new tickets to ensure our daughter would be able to attend. The customer service person was no help and will not do anything to make this right. The tickets were to be available by 9/27 at the latest. They still are not available. We will be taking legal action… Read Full Review

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★☆☆☆☆

“DO NOT USE VIAGOGO”

Written on: 26/09/2018 by Stanley173 (1 review written)

DO NOT USE VIAGOGO . I ordered 2 tickets for Kylie Minogue. they had been inflated to £238.50 for two... I still went for as my wife was desperate to go. I then realised after I had put my bank details in that this was actually the price for each ticket !! I clicked 'do not procced with order' and shut the site down . The next morning my bank statement showed that Viagogo had taken £477 out of my bank. TOTAL RIP OFF . I couldn't get the money back out of them . I filed a complint through my… Read Full Review

Mollyjd's Comment

Written on: 19/10/2018

We had practically the same issue. Cancelled, but it came out of our account anyway. Doesn't look like we'll get a refund either. Awful, awful company.

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★☆☆☆☆

“DONT USE THIS WEBSITE”

Written on: 04/09/2018 by BrunoWebb (1 review written)

I ordered some tickets for sarah millican @ de montfort hall a year & half befor the event for my sisiters 50th birthday surprise present, 3 days beofre event was told that tickets were now not available!!!!!!!!!!!! after having my money for 18 months it appears its going to take them another 3 weeks to refund me. if you dont want to be disapointed do not under any curcumstances use this site to purchase any tickets. :(… Read Full Review

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★☆☆☆☆

“AWFUL TERRIBLE ”

Written on: 04/09/2018 by Webb186 (1 review written)

Bought 2 tickets then was unable to attend concert, after 7 emails with no response it is impossible to speak to anyone until 2 days before the event, was told 1 ticket was resold but then the other was still for sale, terrible service terrible technical problems and never got any money back !!! Need shutting down !!!… Read Full Review

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★☆☆☆☆

“No Tickets”

Written on: 02/09/2018 by maccaman (1 review written)

Told tickets for US Open Tennis 30th Aug ($265 face value $65)will be sent to hotel NY. 28th Aug told to open account with Ticketmaster to access tickets needed US address or hotel address didn't have US address (no friend relation) as they suggested not surprisingly they didn't accept the hotel address. No tickets No refund spoilt holiday. Beware… Read Full Review

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★★☆☆☆

“No E-Ticket Option”

Written on: 13/08/2018 by Potterbg459 (1 review written)

I just received my tickets to the Runrig concert. All I can say is it's a good thing I changed my mind. I'm in the US. Tickets arriving just days before a UK-based concert make no sense. No e-ticket option? Seriously? I did have the option to resell, but when they didn't two weeks before the concert, the tickets were sent. And I had no option to tell them to mail them to a friend in the UK. Next time, I'm using a different ticket provider… Read Full Review

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★☆☆☆☆

“Refused replacement for lost tickets”

Written on: 08/06/2018

I purchased 2 over priced tickets for David Byrne which have been mislaid in my house. They were specified seats. I requested replacement tickets but was refused without good reason. These were expensive tickets. I will not be using Viagogo again as they have no interest at all in their customers… Read Full Review

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★★★★☆

“I Don’t Normally Write Reviews”

Written on: 23/05/2018 by Ch1960 (1 review written)

I'm not one to ever write a review. That said; this deserves a review. I've wanted to goto a Eurovision Grand Final for over 50 years. By chance and without checking which site I was being directed to by Google; I ended up at Viagogo. I assumed it was the authorised site. I saw 2 tickets available. I unknowingly paid 4x the face value. I then realised it was Viagogo! Using history; I copied all the screens. Looked for reviews on the net and nearly fainted. I also remembered that I had… Read Full Review

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★☆☆☆☆

“Fake tickets”

Written on: 20/05/2018 by 397Day (1 review written)

We bought Eurovision Concert tickets from Viagogo. We were refused entry because the tickets were fake. The Police were called and we were interviewed by the Police for about an hour because it is a criminal act in Portugal to pass fake goods. We had to supply passports and other documentation. We expected to be arrested and charged for the criminal act. We were released after the Concert had started and we were sent out of the site. The Police gave us a Certificate confirming the… Read Full Review

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★☆☆☆☆

“Serge Lama Olympia”

Written on: 05/05/2018 by Jeremiah184 (1 review written)

I wanted to see Serge Lama, one of my favorite French singer, performing at l'Olympia theatre in Paris on, last February. The tickets I bought for 2 seats cost me $244 euros when in fact they were worth 108 euros for both. In other words Viagogo made a profit of 136 euros. That is completely outrageous. I thought the seats were going to be prime seats when in fact I had the worse seats of the whole theater way in the back and upstairs. I read some other reviews and YES Viagogo should be taken… Read Full Review

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★☆☆☆☆

“Joke!”

Written on: 04/05/2018 by marflow123 (1 review written)

Please do not ever use viagogo - the event (in different country that we live in) got rescheduled at a very last minute which means that there is no chance for us to attend anymore. Yet - no relist option, no refund! Absolute joke! Do not use them, be aware!!… Read Full Review

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★☆☆☆☆

“Do NOT EVER use this dreadful company ”

Written on: 29/04/2018 by Carolyn121 (1 review written)

I purchased two tickets to see the a Rolling Stones advertised at £121 each. When I received my confirmation invoice the amount was £333 no itemised invoice just the total, they explained the extra £91 was handling fee. This company is outrageous, and the sooner they are shut down the better. The customer service is non existent, they are not interested once they have your money. Avoid them at all costs… Read Full Review

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★☆☆☆☆

“NEVER GOT THE 18 TICKETS, ”

Written on: 24/04/2018 by Valentin387 (1 review written)

WE PLANNED A STAG WEEKEND AROUND STUTTGART FC V WERDER BREMEN LAST WEEKEND, BOUGHT 16 TICKETS MONTHS AGO, PAID FOR HOTEL AND FLIGHTS. CONSTANT CHASED FOR TICKETS, EVEN GOT A UPS TRACKING NUMBR, TICKETS NEVER ARRIVED. EVEN TRIED TO BUY TICKETS AT TICKET OFFICE AT STUTTGART FC, BUT MATCH SOLD OUT. WE NEVER GOT THE TICKETS, I ASSUME THEY WERE RE SOLD. NOW VAGOGO WANT TO RFUND AT DIFFERENT GBP EURO RATE SO WE LOOSE MONEY ON ANY RFUND WE HOP TO GET. TERRIBLE COMPANY, TERRIBLE SRVICE, EVEN STUTTGART… Read Full Review

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★☆☆☆☆

“Absolutely awful”

Written on: 18/04/2018 by patwortley26 (1 review written)

Sold me tickets they are not authorised to sell. Then refused to refund me and charged me huge hidden fees. When contacting customer service I got the same robotic answer. They just don't care. All they want is the money. They'll treat you terribly… Read Full Review

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