Viagogo Reviews - www.viagogo.co.uk

★★★☆☆
2.9 / 5
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Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk

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Latest Reviews

★★★★★

“Very surprised”

Written on: 05/09/2019 by LeonZ (1 review written)

Recently purchased 2 x 55 ( I paid600 pounds) pound tickets to the second Ashes Test day 1 which was washed out. Never expected a refund. Got an email from viagogo offering to refund if I returned the tickets. After explaining that I would have to post from Australia I was amazed to see today a deposit for the full amount in my account!!!! Very impressed!!!… Read Full Review

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★☆☆☆☆

“Unhelpful and very customer hostile”

Written on: 11/08/2019 by skippylane (1 review written)

Going to Proclaimers tonight and had tickets on fridge door. Toddler nephew around yesterday played with fridge magnets - tickets now nowhere to be found. Have looked under, above, in every nook and cranny and cannot find. Called Viagogo to ask for electronic copies to be sent - refused to do so. Asked to speak to a manager - advised that there was only him to speak too. Frustration would be a complete understatement! have heard a lot of bad press about Viagogo and now have experienced their… Read Full Review

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★☆☆☆☆

“Robbers ”

Written on: 14/07/2019 by juliewagstaff (1 review written)

Used them for ELO tickets got charged 323 for 2 tickets when they arrived they had a face value of 43 pounds each. You get skanked 100% and I'm surprised they are still not banned despite government intervention. I got caught once by these shocking robbers and I cant believe people still buy from them. They add huge charges at the end and you have already put your details in DO NOT USE VIAGOGO and tell everyone you know… Read Full Review

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★☆☆☆☆

“Just wondering how you can justify extorting a...”

Written on: 08/07/2019 by Haileym34 (1 review written)

Just wondering how you can justify extorting a customer $470 per ticket for a $50-55 ticket or are we actually in the vip area and get to meet Dave? And yet if I try to re sell them I’ll only get $111 Absolute scruffs… Read Full Review

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★☆☆☆☆

“disgusting and cheaters ”

Written on: 07/07/2019 by DaltonMcKinnon494 (1 review written)

Booked a ticket for cricket match world cup. While booking it did not mention it was child ticket. After payment, they sent me child tickets. when I called them and asked, they said they cannot refund the money. It's really pathetic and untrustworthy site. Later got to know, they did it for many people. Please do not book tickets from them. Absolutely a cheating site… Read Full Review

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★☆☆☆☆

“Sly and Underhand”

Written on: 23/06/2019 by dxShoemaker292 (1 review written)

You don't see the full cost until it is too late. You don't see the total cost until it is after you have purchased the tickets. You cannot cancel. This is a sly and underhand way of cheating people out of their monies The cost of the tickets are inflated then there is a separate double BOOKING fee + VAT plud delivery which IS NOT SHOWN PRIOR TO THE BOOKING . MY EXPERIENCE WAS JUST AWFUL AND DO NOT BUY FROM THIS COMPANY… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 20/05/2019 by Brimsham (1 review written)

Rubbish company who charge massive amounts for cheap tickets. Unable to supply tickets that were ordered, unable to obtain a refund. Customer service non existent. All complaints brushed off and blamed on someone else. SPREAD THE WORD VIA SOCIAL MEDIA. DO NOT USE THIS COMPA… Read Full Review

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★☆☆☆☆

“STOP!!! DONT USE THIS SITE!!!”

Written on: 19/05/2019 by DESTROYVIAGOGO (1 review written)

Terrible.  Bought tickets face value 165 paid over 400!!! Never use them shouldn't be allowed to trade!! WHAT A DISGRACE SHUT THIS SITE DOWN NOW !!!!!!! … Read Full Review

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★☆☆☆☆

“My partner booked tickets to an event as a special...”

Written on: 15/05/2019 by 256Conway (1 review written)

My partner booked tickets to an event as a special treat for me. The website stated there were very few tickets left and these were the cheapest available seats - which were up in the gods with restricted view NO MENTION OF THAT WHEN BOOKING. When the tickets arrived he had been charged more than double the face value. We then learnt that we could have got tickets direct from the venue at face value at the time he booked them. … Read Full Review

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★☆☆☆☆

“Recently went to Stockholm to watch Swedish House...”

Written on: 09/05/2019 by Katesj1984 (1 review written)

Recently went to Stockholm to watch Swedish House Mafia spent £1k getting there. Went to the venue and was refused entry as someone had already entered on our tickets. DO NOT BUY TICKETS FROM VIAGOGO… Read Full Review

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★☆☆☆☆

“Awful Do Not Buy from them!”

Written on: 07/05/2019 by evSuarez211 (1 review written)

The only reason I have given this one star is because I couldn't give them zero. We bought two tickets from them to see Olly Murs, they massively overcharged us for their fee by £40 per ticket. They delivered the tickets a week late and refused to allow us to sell them. Called the Call centre the lady was rude, condescending and useless. She put us on hold without a warning and hung up on us. She refused to allow us to speak to her manager. Spent 40 minutes on the phone with them and they did… Read Full Review

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★☆☆☆☆

“Awful service, do not buy tickets from them ”

Written on: 25/02/2019 by Muiryf408 (1 review written)

Don’t buy any tickets from them, we booked tickets to watch the Eubank fight on Saturday and when we got to the entrance, we were told that the tickets were invalid! Ruined our whole night!!!… Read Full Review

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★☆☆☆☆

“Worst Company in the WORLD!!!!”

Written on: 03/01/2019 by loMcKinney282 (1 review written)

DO NOT USE THIS SERVICE (really they are a disservice) to paying customers. I bought two tickets to a Justin Timberlake for my wife for Christmas. Concert in Jan. in DC. Right side and in front of the stage on the first level of arena. When I got the link to download the tickets they were for a show in another city in April! I contacted customer service and they gave me a link to other tickets I could choose from. Great I thought. Well they tickets they gave me to choose from were behind the… Read Full Review

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★☆☆☆☆

“under pressure”

Written on: 22/12/2018 by LeannaPage85 (1 review written)

I bought 3 tickets for my granddaughter and great granddaughter and paid £120 more that the face value. It was the pressure during the transaction leading you to believe if you did not buy them you would not get them anywhere else. At the event the theatre was less than half full. Correspondence with Polyana at viagogo leads me to believe she just sends out standard replies without reading what was said. Oh well a foolish old lady fleeced, its headlines all the time but I wont make the… Read Full Review

Lozhbd's Comment

Written on: 23/02/2019

awful experience only yesterday and now can't get the authorisation code my bank needs as theres no phone number-awful company-totally agree with high pressure, panic selling

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★☆☆☆☆

“RIPOFF”

Written on: 06/12/2018 by MikeR2 (1 review written)

Well. I did actually receive the tickets but at a huge increase over the face value. I ordered them a year in advance of going to see Frankie Valli in Bournemouth and all year I was concerned that I may not receive the tickets because of reviews I’d read. When I did receive them I was concerned that they may be fake. As it was the tickets were ok and the seats were reasonably decent BUT all along I knew that I had paid well over the odds for them. Basically I had fallen for viagogo’s… Read Full Review

Loz_44's Response to MikeR2's Review

Written on: 12/05/2019

Omg!! I just bought ti let’s to Queen for next year and I just read some reviews and I’m actually freaking out that I won’t recieve the tickets or that they will be fake

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★☆☆☆☆

“Do not use unless you want to be disappointed”

Written on: 04/12/2018 by san jose (5 reviews written)

Do not use this site. They will sell tickets to you that they don't actually have. My daughter bought 2 tickets to see Robbie Williams in Las Vegas and the money was taken from her bank. Viagogo have now said that they don't have the tickets. I can only assume they never had them. My daughter has bought flights and a hotel stay and has completely wasted her money. She is totally devastated. She was only going to Vegas to see Robbie. Now she can't because she can't get tickets… Read Full Review

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★☆☆☆☆

“If it were possible to give NO STARS I would!”

Written on: 14/11/2018 by Loodybells (1 review written)

If it were possible- it would be a NO STAR review! What a morally reprehensible business! I cannot stress more how much you shouldn’t use this site! My case was a complex one as the tickets I had bought had been bought and sold twice before I received them. As instructed, by this deplorable company, I got in contact with the seller (7 days before the concert), much to my and her dismay they were considered ‘unusable’ because they had the original sellers name on them (as per Viagogo’s… Read Full Review

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★☆☆☆☆

“worlds strongest man tour”

Written on: 07/11/2018 by lynstan (1 review written)

I purchased a ticket to the above show in Manchester. The ticket was sent to the wrong address and I did not get to go. I complained to Viagogo but they ignored my emails and refused to return my money. … Read Full Review

Andiamo's Response to lynstan's Review

Written on: 26/11/2018

The only address Viagogo would have is the one you supplied. All address labels are printed digitally, therefore you must have given the wrong address in the first place. (Check your Viagogo account details and you will see which address you inputted.)

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Lynstan's reply to Andiamo's Comment

Written on: 26/11/2018

After initially purchasing my ticket I moved home, I informed Viagogo of my new address but they sent my ticket to the old address. When I went back to said address the occupier told me that he had returned the post to the sender. I informed Viagogo but they did nothing hence I missed seeing the tour and was not refunded.
I was a medal winning power lifter in the 60's, and albeit I am now 75 I still have a very active brain and I am disgusted that a company can treat people, particularly a pensioner in this way.

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★☆☆☆☆

“I attempted to sell a ticket for a U2 gig via Viagogo...”

Written on: 30/10/2018

I attempted to sell a ticket for a U2 gig via Viagogo after a mate bailed … a UPS courier picked it up but it was lost in transit .. Viagogo customer support admitted liability but ignore my requests fir a refund… Read Full Review

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★☆☆☆☆

“This site will COST YOU FAR MORE”

Written on: 28/10/2018 by Stiles219 (1 review written)

You don't see the full cost until it is too late. Purchasing via a mobile is not recommended you need to see and read the contents . You don't see the total cost until it is after you have purchased the tickets. You cannot cancel. The cost of the tickets are inflated then there is a separate double BOOKING fee + VAT . So two £40 tickets for Nitro Live cost £178. Don't let the count down timer to complete your purchase distract you. JUST DO NOT BUY FROM THIS SITE… Read Full Review

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