All Clear Travel Insurance Reviews

★★★☆☆
2.7 / 5
43% of users recommend this
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All Clear Travel Insurance

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Latest Reviews

★☆☆☆☆

“READ THE SMALL PRINT!”

Written on: 30/01/2020 by ajjones (2 reviews written)

I booked a short trip to Malta and booked travel insurance through All Clear. They acted as agents for OK to Travel and I felt assured that everything was sorted. When reading the policy document it stated that I was covered in Area 2, which excludes coverage in Malta!!?? As I was travelling to Malta and this was clearly stated on the booking, I contacted All Clear and spoke to someone to question this. She could not explain why it happened but said I could be upgraded for a fee of €37 to… Read Full Review

By Allcleartravel

Written on: 03/02/2020

Hello,

Thank you for taking the time to leave your feedback.

Based on our records we have already contacted you regarding the experience that you have received.

If we can be of any further assistance please feel free to contact us again.

Best wishes

Tad

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★☆☆☆☆

“Next to impossible to recover a claim...”

Written on: 04/01/2020 by KevinFentonP (1 review written)

I would absolutely avoid 'All Clear' travel insurance. They use a third party company to negotiate their claims who do all they can to pay you nothing. We made a claim after my wife was mugged on holiday and managed to recover almost nothing. If you don't have the original receipts for everything then you will get nothing. On there advertising they say 100% of claims paid in 5 days ....  our claim spanned over 6 months. You are much better using one of the more well known insurance companies… Read Full Review

By Allcleartravel

Written on: 06/01/2020

Hello Kevin,

Thank you for taking the time to leave your review.

I am sorry to hear that your claims experience was not to our usual high standards and I am very keen to investigate this with our claims provider. If you could please call me and ask for me personally I will be more than happy to discuss this with you further. Alternatively if you would prefer to email your policy details to us. I will then be able to look into this matter for you.

I look forward to hearing from you

Best wishes

Tad

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★★★★☆

“AllClear is Really All Clear”

Written on: 03/01/2020 by Grammarian (1 review written)

A pretty straight forward website with very clear instructions on how to proceed. The policy choices and requirements are clearly laid out and straight forward to select. It was easy to compare with the details from other sites as the information was presented is a very similar format and order. Although slightly more expensive the cover quoted was of a realistic level for the number of existing medical conditions relevant to both travellers. It will be interesting to see how much the premium… Read Full Review

By Allcleartravel

Written on: 06/01/2020

Hello,

Thank you for taking the time to leave your review.

I am delighted to hear that your online journey was straight forward and that the choices of policies available to you were adequate based on your requirements.

I do hope you have a fantastic time on your next trip away, however should you require any further assistance please feel free to contact us again.

Best wishes

Tad

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★★★★★

“I have used this company for a few years now. It is...”

Written on: 03/01/2020 by yxSelf464 (1 review written)

I have used this company for a few years now. It is easy to get a quote , good cover at a competitive price. Straight forward to set up… Read Full Review

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★★★★★

“Very easy use”

Written on: 02/01/2020 by 167Woodard (1 review written)

Was easy to do online all straightforward and good value cover… Read Full Review

By Allcleartravel

Written on: 06/01/2020

Hello,

Thank you for taking the time to leave your review.

I am very happy to hear that your online experience was straightforward and that you found adequate cover.

I do hope that you have a lovely time on your up and coming trip, however if you do require any further assistance please feel free to contact us again.

Best wishes

Tad

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★★★★★

“best prices yet with no fuss”

Written on: 02/01/2020 by christinebaty (1 review written)

I had been searching for an insurance quote that reflected my circumstances in the most economical way and this website was easily the best around. Ease of use is essential for me as I am not particularly computer literate being of a certain age. There was plenty of variety and the prices were incredibly competitive. I couldn't have asked for a better outcome… Read Full Review

By Allcleartravel

Written on: 06/01/2020

Hello,

Thank you for taking the time to leave your review.

It was a pleasure reading your review and I am delighted to hear that you had a positive experience on our website. We are always striving to improve our online services to not only provide a straight forward experience but to also a range of products that meet our customers needs.

I do hope you have a wonderful time on your up and coming trip, if we can be of any further assistance in the future please feel free to contact us again.

Best wishes

Tad

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★★★★★

“Quick and easy”

Written on: 27/12/2019 by Dexterneil (1 review written)

A very good price for a good policy was easy to arrange cover online. Has everything we wanted for a travel insurance because we needed an insurance for a whole month to Australia . Would definitely recommend to anyone who wants a good and affordable travel insurance. There was nothing we didn't like about the questions that were asked, the drop down boxes were easy to use and found all medical conditions with no problem. Thank you all clear travel insurance… Read Full Review

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★★★★★

“Easy to use ”

Written on: 22/12/2019 by Zvrga (1 review written)

I was recommeneded this site for travel insurance and I found it was a very easy process… Read Full Review

By Allcleartravel

Written on: 23/12/2019

Hello,

Thank you for taking the time to leave your review.

I am delighted to hear of your positive experience whilst arranging your travel insurance on our website.

If we can be of any further assistance please feel free to contact us again.

I do hope that you have safe travels on your holiday and a very Merry Christmas to you.

Best wishes

Tad

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★★★★★

“Quick & Easy”

Written on: 11/12/2019

A very quick and easy to use website. Simple questions and to the point. All very black & white. Enter name, age, destination and any existing medical conditions and your travel insurance quotes are generated. Choose the one that fits you and your budget and whether you want it email only or email & post. I chose the email only option (green planet fan). There wasn't a thing I didn't like about the whole "getting a quote process" of course no one likes to spend their hard earned money but their… Read Full Review

By Allcleartravel

Written on: 12/12/2019

Hello,

Thank you for taking the time to leave your review.

I am delighted to hear of your excellent online experience. We strive to make our online customer journey as straight forward as possible whilst still making sure that the wide variety of policies cater for your needs.

I hope you have a lovely time on your next holiday, however if we can be of any further assistance please feel free to contact us again.

Best wishes

Tad

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★★★★★

“Best quotes by far excellent website. ”

Written on: 08/12/2019 by MrsN20 (1 review written)

Easy website to use and buy the best quotes for a group booking with family members over 70 years old… Read Full Review

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★★★★★

“Easy online form to complete, purchased cover in minutes.”

Written on: 30/11/2019 by Scarborians (1 review written)

Would highly recommend, used this company for last five+ years and even made a claim when I became ill a couple of years ago after booking a family holiday and advised not to fly. They could not have been more helpful and issued a full refund for myself and my husband immediately. ***** five star service, thank you … Read Full Review

By Allcleartravel

Written on: 02/12/2019

Hello,

Thank you for taking the time to leave your review.

Firstly thank you for purchasing another policy with ourselves, we really value your loyalty. It's fantastic to hear that your experience was up to our usual high standards that we pride ourselves on.

If we can be of any further assistance in the future please feel free to contact us.

Best wishes

Tad

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★★★★★

“specialist insurance with realistic charges”

Written on: 21/11/2019 by martychurch (1 review written)

Very easy to use website. Asked straight forward questions and not too invasive.Definately worth recommendation to family and friends… Read Full Review

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★☆☆☆☆

“Never again will I use All Clear Travel Insurance”

Written on: 20/09/2019 by WilsonMcDonald (1 review written)

I booked the travel insurance as I have gallstones and after nine years of them not bothering me I had an attack. When I took out the insurance to cover my gallstones I had to put I wasn't waiting for a op. when I finally went back to the hospital they then put me on a waiting list. I rang to inform them and the insurance went up from £99 and they were asking for another £197 plus £15 amendment fee. I decided that I didn't want the gallstones covered but it was still £99. I had already… Read Full Review

By Allcleartravel

Written on: 03/10/2019

Hello

I am sorry to hear of your recent experience with us when looking to amend your policy.

So that we can investigate this further, please contact our office.

Best wishes,
Richard

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Claireburnage's Comment

Written on: 07/10/2019

The same response every time from All Clear to any complaints. It doesn't instill any confidence in anyone - like us - who are looking for travel insurance. All we see is All Clear trying to fob people off with 'contact us again' That shouldn't be necessary - matters should ve dealt with correctly in the first place then there wouldn't be cause for poor reviews.

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Claireburnage's Comment

Written on: 07/10/2019

Same response from All Clear every time when anyone gives a poor review.

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★★☆☆☆

“Fast sales process SLOW claims process”

Written on: 30/08/2019 by Mahoney333 (1 review written)

Summary of medical cover shows 10 Million - small print 28-30 pages shows needs to be approved in public hospital - took 10 days to get confirmation they had received claim forms and then would take 10 - 15 days to assess - helpline unhelpful no assistance offered with medical emergency - given that the patient couldn't walk and was taken to the hospital on a stretcher combined with language difficulties in the hospital where we were - I wouldn't use them again… Read Full Review

By Allcleartravel

Written on: 03/10/2019

Hello

I am sorry to hear of your recent experience when claiming and contacting the assistance team.

So that we can investigate this further, please contact our office.

Kind regards,
Richard

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Claireburnage's Comment

Written on: 26/10/2019

Please put your review on Trustpilot as they are getting 5 stars on that site. No one seems to complain on that site and people need to know about the problems.

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Claireburnage's Comment

Written on: 07/10/2019

Another complaint we read about All Clear - someone almost lost their leg waiting for clearance for an 'op' and they never recovered the £4000 it cost them to pay themselves because they never got clearance.

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Claireburnage's Comment

Written on: 07/10/2019

Comment on the response from All Clear! Every time a poor review is given they follow up with the same response. "Please contact us so we can review this matter". They should be able to trace these cases unless they are so overwhelmed with complaints that they don't know where to look. If the poor reviews are few and far between they should be easy to trace. I am so suspicious of this company as they give the same response every time to a poor review.
Reviews are good for taking out the insurance - it is the outcome when you have to claim that counts!

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By Allcleartravel

Written on: 08/10/2019

Hello,

Thank you for taking the time to leave your feedback.

When replying to our reviews we are unable to discuss specific details due to GDPR legislation.

Customers are unable to leave their contact details or policy number on their review. Therefore we are unable to trace their case and require the reviewer to contact us via phone or email to allow us to investigate their concerns further.

Kind regards,
Customer Care Team

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★☆☆☆☆

“Dreadful company....”

Written on: 29/08/2019 by BethanyWright63 (1 review written)

These people are a part of Reactive Claims. I have been trying to sort a simple claim regarding mugging on my wife whilst abroad. 5 months later and still trying to sort....hopeless. Avoid this conpany… Read Full Review

By Allcleartravel

Written on: 03/10/2019

Hello

I am naturally disappointed to hear of your experience when making a claim.

So that we can rectify this for you, please contact our Customer Care Team so we can investigate this for you.

We look forward to hearing from you soon.

Kind regards,
Richard

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Claireburnage's Comment

Written on: 26/10/2019

On trustpilot they have 5 stars. Dreadful that they can get away with this. No-one on trustpilot seems to be complaining. I tried to direct people on there to read these reviews but my post got took down because All Clkear complained!

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Claireburnage's Comment

Written on: 07/10/2019

Same old response from All Clear - contact us again - why didn't you sort it out in the beginning then there wouldn't be the complaints.

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Davepanter's Comment

Written on: 14/09/2019

I have also found them to be awful BUYER BEWARE

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By Allcleartravel

Written on: 03/10/2019

Hello

I am sorry to hear of your recent experience with us.

So that we can investigate this further, please contact our office.

Kind regards,
Richard

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Claireburnage's Comment

Written on: 07/10/2019

May we suggest you review all the complaints and check your respose - or are you just a robot repeating the same comment?

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★☆☆☆☆

“Avoid this company”

Written on: 05/08/2019 by Mo1947 (1 review written)

I took out single trip insurance in Sept.18 for a holiday for myself and a friend on 6th June 19. 25th May (bank holiday weekend) I fell and broke my wrist.on Tuesday after bank holiday. Monday I rang All Clear to cover my broken wrist and paid the extra £66. On a 2nd visit to the hospital 4th June it was clear that the bones in my wrist had moved so after having the plaster removed and manipulation to pull the bones back in place. I was told thatI would be unable to go on the holiday2 days… Read Full Review

By Allcleartravel

Written on: 03/10/2019

Hello

I am sorry to hear of the recent experience you have had when claiming and are keen to look into this further.

In order to assist with your concern further, please contact our Customer Care Team.

We look forward to hearing from you.

Best wishes,
Richard

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Claireburnage's Response to Mo1947's Review

Written on: 26/10/2019

Please put your comment onTrustpilot as they get 5 stars on the site. People need to know about the problems with All clear.

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★★☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 17/01/2019 by RichardNapier (1 review written)

DO NOT USE THIS COMPANY Most of the reviews that make them five star rated are simply people reviewing how easy the booking process is NOT how useful they are during a claim. So PLEASE read this before you book, and use someone else: As I have an existing lung condition I sought a specialist insurance company that would cater for this and provide the care I need whilst I was travelling to South East Asia. I developed a nasty infection after a mosquito bite and my leg became extremely… Read Full Review

By Allcleartravel

Written on: 04/02/2019

Hello,

I am sorry to hear of your recent experience with us.

So that we can investigate this further, please contact our office.

Best wishes,
Halima

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Claireburnage's Response to RichardNapier's Review

Written on: 26/10/2019

Please put your comment on Trustpilot as they get 5 stars on that site and people need to know about the peroblems with All clear. I tried and they took my post down because I was only commenting and hadn't actually used all clear! They touted me for business and when I looked them up - on this site - I decided NO WAY.

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Claireburnage's Response to RichardNapier's Review

Written on: 07/10/2019

Oh please! Contact our office - do they really expect anyone reading this to believe they will do anything? Travel insurance bookings may be smooth going but it is claims that you need to read about and how they are dealt with.

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Davepanter's Response to RichardNapier's Review

Written on: 16/09/2019

Excellent review thankyou

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Davepanter's Response to RichardNapier's Review

Written on: 14/09/2019

Awful company BUYER BEWARE

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By Allcleartravel

Written on: 03/10/2019

Hello

I am sorry to hear of your experience with us.

So that we can investigate this further, please contact our office.

Kind regards,
Richard

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Claireburnage's reply to Davepanter's Comment

Written on: 07/10/2019

Must admit it is totally off putting to read about any claims.

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Claireburnage's reply to Davepanter's Comment

Written on: 26/10/2019

These comments all need to be on Trustpilot where this company has 5 stars - would you believe it?

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★☆☆☆☆

“Wont refund any money”

Written on: 17/12/2018 by Baldwinfd139 (1 review written)

Although it does not state that the return journey is not covered by the policy, they have refused my claim. They were very unhelpful and I thought it was a legal contract, if I left something out they would say the contract was void but they are allowed to make their own rules… Read Full Review

By Allcleartravel

Written on: 07/01/2019

Hello,
I am naturally disappointed to hear of your recent experience with us.
So that we can rectify this for you, please contact our Customer Care Team where one of our agents can investigate this for you.
We look forward to hearing from you soon.
Kind regards,

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Claireburnage's Comment

Written on: 07/10/2019

This appears somewhat obscure. Why was your return journey not covered?

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★☆☆☆☆

“Very bad company”

Written on: 30/07/2018 by carrysmart (1 review written)

I took out annual insurance but my flight home was cancelled and I had to pay for a new flight. Allclear have told me that this basic requirement is not covered they were very unhelpful. Do, not use this company… Read Full Review

By Allcleartravel

Written on: 23/08/2018

Hello,

I am sorry to hear of the recent experience you have had with AllClear and are keen to look into this for you.

In order to assist with your concern further, please contact our Customer Care Team.

We look forward to hearing from you.

Kind regards,

Halima

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Claireburnage's Response to carrysmart's Review

Written on: 26/10/2019

Put this post on Trustpilot as they have 5 stars on that site and people need to know about problems with all clear!

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Claireburnage's Response to carrysmart's Review

Written on: 07/10/2019

WHAT? How did they expect you to get home then? Maybe there is something in their small print? This does sound like sharp practice.

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★★★★★

“holiday insurance”

Written on: 30/01/2018 by rose1029 (1 review written)

the two staff my wife spoke to were very though and it was easy to understand regards G Dewar… Read Full Review

By Allcleartravel

Written on: 13/03/2018

Hi,

It's great to hear that you were happy with the service that we provide.
Don't forget to tell your family and friends about us when they are coming to book their next holiday.

Kind regards,

Greg

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Claireburnage's Response to rose1029's Review

Written on: 07/10/2019

Your comments will be interesting if you have to make a claim. Paying up is the easy part.

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