Fort Used Car Centre, Birmingham Reviews

★★★★☆
4.5 / 5
92% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Fort Used Car Centre, Birmingham - Ask a question now

Media Gallery for Fort Used Car Centre, Birmingham

Fort Used Car Centre, Birmingham

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Great customer service”

Written on: 29/09/2020

After having my previous written off at it’s MOT I needed a vehicle quickly. I arranged finance beforehand and found my car through them. I’ve never bought a car without seeing it first so was a little anxious. I picked my car up today and it had received a new MOT, service (including replacing some parts and new tyres) and fully valeted. The person I dealt with was very friendly and extremely professional. I drove away feeling very pleased. Within ten mins of my journey home I noticed the… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Our 4th car with the fort”

Written on: 24/09/2020 by JulienBoyd (1 review written)

We have purchased a number of cars from these guys over the last 10 years, and each year we get welcomed back and we'll looked after. They even agreed to deliver the car to our drive as it was a surprise fro my wife's bday and to thier credit, they arrived on time, and with a bow across the bonnet. She was chuffed. Thanks again for looking after us, and will be back in a few years … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 21/09/2020 by rebeccalinton (1 review written)

Firstly I would like to say how disappointed my husband and I are with the terrible customer service we have received from the Fort Used Car Centre . The complete lack of communication and fobbing off we have experienced is absolutely diabolical.  After our conversation with the person we dealt with on Saturday afternoon which was prompted by my call I was sick to my stomach at the way I was spoken to by him and the fact that he thought it was acceptable for him to dictate the next course… Read Full Review

Report this review
Was this review helpful? 1 1
★★★★★

“Thanks to the team”

Written on: 19/09/2020 by TrystanKirkland436 (1 review written)

Met with a lovely lady who was more than willing to spend time with me to discuss my needs Finance was also sorted, chuffed Love my car, will defo recommend to family and friends … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“A pleasure to buy from”

Written on: 10/09/2020 by Makailad415 (1 review written)

I found the dealership from an advertisement I saw on Facebook and contacted them. After speaking to a sales lady, I agreed to come and see a BMW I found. After a view of the car and test drive, they were very helpful in helping my sort the finance package. I drove home same day and have been absolutely delighted ever since. Love my car and love the fact they even called me 3 days later to see how things were going. Thanks Fort Used Car Centre … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Travelled up from Isle of Wight ”

Written on: 07/08/2020 by Kennyvf310 (1 review written)

I am so over joyed with the service this dealership has given to my family during the purchase of my Nissan Micra I found the car from their author trader advertisement, and after a number of telephone calls (and confidence building), we travelled up from the aisle of Wight and brought our lovely car back from the mainland Would so recommend… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“We always return, treated like family”

Written on: 24/07/2020 by Kylanc239 (1 review written)

We have been buying cars from the team at the Fort for many years now. They know us by name and have always treated us very well, never pressured or stressed. Our new Micra is just fab, thanks once again team, and to deliver it to us on our drive just shows how they take customer satisfaction seriously… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great buying experience”

Written on: 24/07/2020 by Fitzsimmonsss179 (1 review written)

Not only was the BMW I purchased an amazing deal, the buying experience was easy, didn't feel pressured once. The guys really know their stuff. Highly recommend… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“4th car in 5 years”

Written on: 19/07/2020 by McDonough228 (1 review written)

My family always use the fort, this is our 4th car in 5years - a lovely ford fiesta. The team are always happy to see us, whichj i find nice and personel and makes us feel very welcome. Bought the car on finance, which they put me in touche with a provider who has sorted a deal for us. Excited and happy Thanks to the team… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“3rd car bought from here”

Written on: 07/07/2020 by Schaeferxo20 (1 review written)

This is the 3rd car I have bought from the Fort, the team are fantastic, very welcoming and helped sort me finance on my new car. My son and daughter-in-law have also bought from here, as they treat us very well, and remember us every time. Thanks to the team… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Kia Rio”

Written on: 15/06/2020 by 178Batchelor (1 review written)

Love my new car, thanks for the help, especially with the finance… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Loving my new BMW”

Written on: 14/06/2020 by AmareFinn123 (1 review written)

Have been looking for a BMW with the spec i wanted for a while. Found it on this dealerships website. Dealt with a lovely lady who arranged for the car to be brought out of the showroom, and arranged a test drive for me. She then helped me find suitable finance, when i thought it wouldn't be possible. Over the moon, couldn't be happier right now. Well worth the drive to Bham… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Very happy! ”

Written on: 14/06/2020 by luDuggan152 (1 review written)

Very happy with my purchase, new management and whole new vibe! Very friendly staff and overall happy with my new motor!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid at all costs ! ”

Written on: 05/01/2019 by DallasTemple (1 review written)

I’m going to share my genuine experience of “Fort used cars “ with you so you can avoid being treated unfairly like me and my wife have. BAD MOT.... First of all after I brought the car I decided to check the MOT history online because the MOT papers the Fort had produced didn’t look right . The online MOT history brought up a number of problems with the car throughout the last couple of years , break pads , break discs etc . The MOT papers from the fort had suggested the work had… Read Full Review

Amy.norris's Comment

Written on: 10/09/2019

I seriously wish I brought a car closer to my home. London!!! Any questions feel free to email me. Yes that right I’m a community nurse looking after terminally ill children over night. This past month I’ve had to get cabs. TOTAL DISGRACE THIS GARAGE.

Reply to this comment
Report this review
Was this review helpful? 7 0
Read 1 Comment
★☆☆☆☆

“DONT GO TO FORT USED CAR CENTRE”

Written on: 22/12/2018 by VEHICLE69 (1 review written)

No maual no service history as advertised. Aftercare is disgusting. Once they have had your money they are not interested.. Just keep fobbing you off. I advise anyone never buy a vehicle from this garage… Read Full Review

Report this review
Was this review helpful? 2 0
★★★★★

“Fantastic car and service”

Written on: 18/01/2018 by ParkerHouston (1 review written)

Bought a 2013 Ford Focus from them and even though it took them a few days to prepare it the car was well worth the wait. No more bangers for us this is an amazing car. MX63 ZNK Gould… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“i brought a ford kuga”

Written on: 15/12/2017 by brianhumphries (1 review written)

i brought a ford kuga from here i am so happy with the car love driving it and the service i got from the staff was excellent i can not fault them in anyway… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Would deffinatley recommended ”

Written on: 24/11/2017 by Heatherwalton (1 review written)

I brought a Ford Fiesta from here last month and ive never been happier with a car! its like my little baby. I was really stressed at first as i couldn't find a car with a big enough boot or a big enough back seat area for my children car seats. A sales guy really helped me find the perfect car for me! he was really friendly and helped me with the finance and getting the car ready! I was really happy with the customer service that i received, i was helped with taxing my car, getting my… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic new car”

Written on: 02/11/2017 by Scandal01 (1 review written)

It has been a massive relief buying my new car from Fort . The salesman involved was welcoming , warm and very knowledgeable about the car I bought. He put my mind at rest and was advising throughout the process . This ensured me that I was making the right choice . Without him I don't think the process would have been so easy . I would like to say a big thank you to him and I would definitely recommend him to all my family and friends . Again a big thank you and a A+ for the service I received… Read Full Review

Fortusedcarcentre's Response to Scandal01's Review

Written on: 10/11/2017

Dear Reviewer,

Thank you for taking the time to leave us a review about your buying experience within the dealership and thank you for leaving a review for your sales executive, we have made all the staff here at The Fort Used Car Centre aware of your kinds words.

We are delighted you are happy with your new vehicle and it is always lovely to read such positive feedback for our dealership.

If there is anything else we can help with, please do give us a call.

The Fort Used Car Centre

Reply to this comment

Scandal01's reply to Fortusedcarcentre's Comment

Written on: 11/11/2017

I would like to say a very big thank you to him for all his help and patience , what a lovely lovely man .

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“DV10 vauxhall astra 1.6 sri”

Written on: 24/10/2017 by neil270289 (1 review written)

honestly? popped in wednesday to see the person I dealt with about the vauxhall on wednesday afternoon, hand a look around and liked it so i booked a testdrive. After the 82 point check, fresh mot and a couple of parts changed they called me to say the car was ready for the drive and it was smooth. even the test drive was unrushed, let me decide the route to get a proper feel of tge car. They were friendly, non rushed and couldnt be happier to help. highly recommend. thanks guys… Read Full Review

Fortusedcarcentre's Response to neil270289's Review

Written on: 10/11/2017

Dear Reviewer,

Thank you for taking the time to leave a review on your buying experience within the dealership.

We are delighted you are happy with your new car and we thank you for your kind remarks.

If there is anything else we can help with, please do give us a call.

The Fort Used Car Centre

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview