I attempted to book a room through Kayak.com. Like many travelers I was on a budget for my trip and wanted to find the best hotel. Kayak.com took my payment information, attempted to book me a room, failed at the booking, yet still put a hold for the full cost of the room on my account. I called the number on the transaction with my bank and was told that they could not help me (offshore support company), so I placed a customer service form through Kayak.com's website. I received the email below as a response. Obviously Kayak.com has put alot of time and effort into positioning themselves as the middle man with no responsibility as to the successful completion of the booking, but as they took my payment information directly, I don't see it that way. I will never use them again and I have spent the last few days making sure my social media circles are aware of this company's shady business practices. Email from "Melissa" at Kayak.com Hello: I see your recent reservation processed by Travelocity. To help clarify, KAYAK provides an option to complete a hotel reservation using third party providers, such as Travelocity. All service inquiries are handled directly by Travelocity and their policies apply. For assistance kindly contact Travelocity at +1 866 270 2849, or +1 210 507 5997. Kind regards, Melissa KAYAK Consumer Services Rep

I booked a car rental through Kayak.com for Fortaleza Brazil. I opted for additional car insurance which they charged me straight away with a third party company. When I arrived at the airport in Fortaleza we went to the car rental desk and showed the guy our printed booking receipt from kayak. The guy didn't have us on the system. In fact he never heard of kayak and when we tried to find a number on their website there was none. NEVER TRUST A COMPANY THAT HAS NO PHONE NUMBER ON THEIR WEBSITE. All cars were booked out so our holiday was totally ruined. Also got no apologies or refund from kayak after our complaint. After a lot of head ache the third party insurance company refunded most of the price but kept a little for themselves after we got a written letter from the car rental company saying that we did not get a car from them. AVOID KAYAK AT ALL COST. SERVICE IS VERY POOR AND DISAPPOINTING.

Kayak is my second point of call for flights (if AirAsia don’t have one that suits my dates – yes, I’m a cheapskate when it comes to flights!) and have always come up trumps with the lowest fares from my experience. Have used a couple of the others, but find Kayak to be much better. Highly recommend this one to my fellow price conscious travelers.

I booked a 2 night stay at the Embassy Suites, Bogota Colombia. I paid Kayak directly, they collected my money instantly, but did not pay Embassy. When Embassy Suites tried to collect from them Kayaks charge card was declined. I have the printed proof of declination as well. This came to light when I tried to check out of the hotel. Almost a week after I paid Kayak. It is now 3 days after check out and they still have not paid the hotel. Custoer service is pathetic, non responsive, and all they say is they have escalated it to their finance department. They refused to refund me, and wont pay hotel. Do not ever take the chance with them. I will be more than happy to forward any person or business all the supporting e mails, charge card declinations so you know the truth. Glen

Recently used for the first time. This is a really good web site. Great to use and nice design. Have previously used sky scanner but shall be using this as well in the future. You can see the results on a list matrix or chart. Also has hotels and cars in addition to flights. This is a brilliant site to use, wonder what it is like to book through them?