Vivid Seats Reviews - www.vividseats.com

★★★★☆
4 / 5
76% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

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★★★★☆

“NFL tickets”

Written on: 16/07/2014 by thBerry210 (1 review written)

Good service.I got a price which was lower than other ticket web sites. They emailed the tickets the next day… Read Full Review

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★★★★☆

“Tickets ”

Written on: 19/12/2013

Very easy purchase, delivery of tickets received very quickly… Read Full Review

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★★★★☆

“It was quality”

Written on: 16/12/2013

My son purchased tickets without my consent. I was very worried as all sales are final. The fraud dept. helped out the best they could. Refunding the service charge and helping me post the tickets back for sale on their website… Read Full Review

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★★★★☆

“Vivid Seats - Tyler”

Written on: 13/12/2013 by klturl (1 review written)

-very courteous -helped me select different tickets to save $$ -spoke clearly -explained pricing difference between Vived and competitors… Read Full Review

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★★★★☆

“Excellent Customer Service Experience”

Written on: 12/12/2013

My personal experience with Vivid Seat's customer service representatives has been far above average. They were easy to contact, attentive, and followed up effectively in a timely manner. To try and help me resolve my problem, Vivid Seat's customer service reps repeatedly made an effort to contact outside sources for additional information, and were active in keeping me updated. Throughout the process, they remained engaged and helpful, and overall it was a very positive customer service… Read Full Review

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★★★★☆

“Customer Service”

Written on: 09/12/2013

I found your website to be very user friendly. That says alot coming from me, a senior citizen, who is not computer savvy. I had a few questions and decided to contact Vivid Tickets. The customer service experience was excellent! The customer service rep was patient, very knowledgeable and answered all of my questions...so completely...that I purchased 3 tickets with him. I will certainly re-visit Vivid Tickets in the future… Read Full Review

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★★★★☆

“Great service, wish cheaper prices”

Written on: 08/12/2013

Was wanting to purchase tickets and was a bit worried online since I'm from Canada and it didn't show up a province, only states. Called and he was more than helpful and looked up a bunch of tickets for me and described seating view. Tickets should only be two days hard tickets ( my order can be different than others) but worse comes to worse, I'll have hard copies in my hand if needed to sell… Read Full Review

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★★★★☆

“great prices good service”

Written on: 07/12/2013

I couldn't print the first order called and got great service, sloved the problem, I will use you again… Read Full Review

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★★★★☆

“Parking passes for Grand Prix race”

Written on: 07/11/2013 by MarianneG (1 review written)

The advisorĀ did a fine job for my order #968532 in finding out when the order was shipping out. I would certainly call on her again in the future. … Read Full Review

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★★★★☆

“Helpful Call Center”

Written on: 21/09/2013 by lipera1 (1 review written)

Great call center support; Staff answered all my questions and explained how the site works in great detail… Read Full Review

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★★★★☆

“very professional great customer service”

Written on: 29/08/2013

was able to get quick answers to all my questions, very impressed that he called me to order tickets no info was done over phone very professional thanks for the great service great job he answered all my questions and did his best to satisfy my need thanks guys very much appreciated… Read Full Review

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★★★★☆

“Ticket Buying Experience”

Written on: 28/08/2013

I chose to work with VIVIDSEATS via a phone call. The person on the phone was very helpful in finding the tickets that would work for me. My only concern at this time is about actually receiving the tickets prior to the event. If all that works out, I would recommend using this process to others… Read Full Review

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★★★★☆

“First Time Ordering Concert Tickets Online”

Written on: 08/08/2013

I went online to order tickets for the upcoming Luke Bryan concert, after calling a few other sites was so happy to actually reach a person...on a Sunday! Joy was very helpful, I didnt feel rushed she answered my questions, I ordered 2 tickets for the concert and was asking about parking, some parking was free she advised me on vip parking and put the package together. Concerts tomorrow cant wait! ORDER NUMBER 1048394… Read Full Review

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★★★★☆

“gopher ticket purchase”

Written on: 30/07/2013 by goldenrodent (1 review written)

I asked for specific seating other web sites could guarantee seating preference… Read Full Review

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★★★★☆

“I ordered tickets to a base ball game”

Written on: 27/07/2013

I had trouble getting the correct information to this agency due to a misunderstanding on the web page. They noticed this and sent me an e-mail asking me to reorder. I liked this gesture! I then telephoned the toll free number and the agent straightened it all out to which I am grateful and delighted. I then ordered the tickets and their fast service says the tickets are in transit already. wow!… Read Full Review

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★★★★☆

“i like how the process was fast and easy, also how the...”

Written on: 21/07/2013

i like how the process was fast and easy, also how the tickets get to my email fairly fast and the security on the tickets. i also like how the service representative goes into detail about the tickets and to verify my account information on both my email and my vivid seats account. Very good service that i would definitely recommend to a friend. i will most likely use this website again when i would like to purchase tickets to the next event I want to go to… Read Full Review

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★★★★☆

“Customer service ends up winning me over, but a few...”

Written on: 21/07/2013 by ANNIEMUL (1 review written)

I was looking at several sites online to see who had the best price and yours was the best seat for the money. Wasn't sure yet so I left the site once I saw what the extra costs were and was surprised to get an email offering $20 discount if I completed the transaction. Here's my niggly complaints. Discount only applies to sales of over $200 - mine was just shy Couldn't complete the transaction online because although it accepted ON as a state, being from Canada, I don't have a zip code so I… Read Full Review

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★★★★☆

“My response to a earlier review”

Written on: 16/07/2013 by Paceman (1 review written)

I bought tickets to a Reds/Giants game for 7/4/13 which got rained out. I understood the Company's policy of them giving me tickets to the make up game but also knew that the Giants were not coming back to Cincinnati this year. They have since scheduled the game to be made up in San Francisco but before the ruling they called and agreed to refund my money which was in my opinion the right thing to do, it took a few conversations which I understand this situation was a unique one but should have… Read Full Review

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★★★★☆

“Tickets”

Written on: 10/07/2013 by Blairwitch58 (1 review written)

Very helpful found tickets just right for me… Read Full Review

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★★★★☆

“Quick and easy”

Written on: 09/07/2013 by sjsmythe (1 review written)

I like the website layout, the fact that you can see pretty much exactly where you will be sitting. I called and ordered my tickets and was very pleased with the advisor. They made everything easy. I have reccomended your website to a friend. The only thing that I didn't like, was that there was a service fee for every ticket I bought. They were able to knock off a little bit for me, which was nice. Any upcoming events that we decide to go to, we will most definitely use Vivid Seats. We are… Read Full Review

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