Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.1 / 5
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Latest Reviews

★☆☆☆☆

“Be careful.”

Written on: 23/01/2018 by Madilynni1980 (1 review written)

So here it is the night before my event and do I have my tickets? Nope. Gave them 3, yep 3 email addresses to send me tickets to and they advised me that the seller is trying to get these tickets to me??? Terrible way to run a business!!! And their response..” there isn’t anything we can do about it”. Never, and I mean never, will I use Vivid Seats again! … Read Full Review

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★☆☆☆☆

“Buyer Beware!!!”

Written on: 19/01/2018 by JaylynBrady1964 (1 review written)

I ordered two tickets for mezzanine seats at $100 per ticket. My credit card was charged $256.55. I received the tickets via email. There was a red button that said “Review and Print.” I clicked on it and verified that they were the correct tickets (mezzanine). Then I had to click on another button that said “Download.” I downloaded and printed the tickets without further examination and put them in an envelope. When I got to the venue, I discovered that I had tickets for $35 seats in… Read Full Review

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★☆☆☆☆

“Avoid at all costs!”

Written on: 13/01/2018 by 256Weber (1 review written)

Their customer service is awful. Will not offer any assistance. Avoid, avoid avoid!!!!! Rip Off!… Read Full Review

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★☆☆☆☆

“No Refund on tickets purchased for a 2017 Christmas gift”

Written on: 11/01/2018 by ziggydon (1 review written)

These people have horrible customer service. Bought Christmas present tickets for Willie Nelson, concert cancelled and rescheduled for OCTOBER 2018 and they think they can dictate how and when you use your time and money??? DON"T USE THEM, go straight to the venue, I'll probably loose my money and also have to buy another present!!!!… Read Full Review

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★☆☆☆☆

“Vivid seats ruin my kids Christmas present, would not...”

Written on: 22/12/2017 by Auscam (1 review written)

Vivid tickets ruined my kids Christmas, we purchased tickets, had a receipt for these tickets, Vivid changed the seats to worse seats where the kids now have an obstructed view. They claim that due to agreement checked, the y can change your tickets at will. This should be illegal. This company should not be trusted as they do not honor their own receipts issued. When we asked for a refund, we were told to have a nice day. This company should be ban from operating in the US. Company of… Read Full Review

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★☆☆☆☆

“deceitful, lack integrity, and price gougers”

Written on: 13/12/2017 by beSchofield6 (1 review written)

Be sure to scroll all the way down before clicking the box "agree to terms and agreement". Excessive service charges, 25% in many cases, lurk there. If you get caught up in their sneaky, unprofessional business practices, file a dispute with your credit card company even if you don't think you can reverse the charges. Every complaint works towards vivid losing credibility with Visa International. Read Facebook and please note that they are not accredited with the BBB. … Read Full Review

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★☆☆☆☆

“Very pricey & seats not what was requested”

Written on: 02/12/2017 by mikejo0406 (1 review written)

Live & Learn, I guess. I ordered tickets in advance of general sale so I understood that they would be a little more than what general sale prices were. When I received the tickets, only 3 days before the event, NOT only were they in a different, less appealing, section than what was requested, I found out that I was a fool and that I paid much more than they were worth. Not only that, there are still tickets remaining in the section (only 5 hours before the event) that I did request for a… Read Full Review

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★☆☆☆☆

“They Don't Stand Behind Their Mistakes ”

Written on: 28/11/2017 by ritchieheber (1 review written)

The process of ordering and paying for tickets through VividSeats is pretty easy. When their system fails and they make a mistake that is clearly on them - they don't and won't stand behind it. They won't follow through on their promises and their Customer Service Department isn't empowered to make an error on their part right. They will stick it to you as a customer with no effort to correct the issue. I paid a lot of money buying tickets to a Utah Jazz game for Saturday November 25, 2017… Read Full Review

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Kf1974's Response to ritchieheber's Review

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I had the same problem just yesterday 12/8/17. We drove over two hours...prepaid a hotel room in LA was supposed to celebrate with other friends, but instead spent the entire day on the phone...only to be out of over $500 and had to buy GAdmission tickets at the box office! Never again! I filed a complaint through Chicago's BBB for a full refund. I'll post an update. Try that!

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Kramanderson's Response to ritchieheber's Review

Written on: 12/12/2017

I am going through the same problem I bought to AZ Coyotes tickets to take my Mom who is 84 and a big fan of hockey. They said instant download not mobile tickets as 99% are mobile. I called coyotes to buy tickets to another game and after talking to me they said my paper tickets are worthless and over 300 people have been turned away .I called VS but got the BS they are third party and I could try to sell my worthless tickets to somebody else on the ticket market.Screw the next guy is what they are saying. Screw vivid as I will never buy from them again. They can choke on my money.

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★☆☆☆☆

“Vivid Seats Delivery Guarantee is a lie”

Written on: 18/11/2017 by CougFan (1 review written)

We purchased 12 tickets to a sporting event. Two of the tickets had to be shipped via UPS. Three weeks AFTER purchasing the tickets, we were notified that the tickets would not ship until the day before the event arriving by noon the day of the event in Spokane, Washington. The event is in Seattle, starting at 12:45pm. Seattle is a 4.5 hour drive from Spokane. There is no way that we can make the event. We then contacted customer service via chat to try to make different delivery… Read Full Review

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Kf1974's Response to CougFan's Review

Written on: 10/12/2017

Sorry you had to go through all that. Had very similar experience! Never again! I filed a complaint through Chicago's BBB for a full refund. I'll post an update. Try that!

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★★☆☆☆

“Cluelessness in Business”

Written on: 16/11/2017 by Kaydencel4 (1 review written)

Shipper did not do their job at several levels. Vivid would not intercede and advocate for customer. Vivid would not take care of the issue without an extra charge to customer. Apparently, Vivid is not up to snuff on modern day technology. Dealing with Vivid, even though the person I spoke with tried very hard to help but management nixed all the ideas (and there were many), became a black hole of time sucked in and wasted. There are plenty of other places to buy tickets. Seek them out and… Read Full Review

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★☆☆☆☆

“You make a mistake on your order and they will not...”

Written on: 13/11/2017 by DaytonUnderwood (1 review written)

made a mistake on the order quantity and they would not allow us to change that quantity. Also they will not provide you the seat numbers on the initial order… Read Full Review

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★☆☆☆☆

“Horrible ”

Written on: 31/10/2017 by Ayla51 (1 review written)

Don't use. Fees are crazy high,in fine print!!… Read Full Review

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★☆☆☆☆

“Ariz. State Sun devils vs Washington football game 2017”

Written on: 30/10/2017 by LouisHayes (1 review written)

I flew into game from las Vegas with download copies for three tickets purchased in internet from Vivid. For to game and when tickets were presented at gate they were scanned and we were denied admittance for " invalid tickets". We visited box office at stadium and they informed we could call Vi"Vivid" and get new tickets or money refund. This was 10 minutes before kick off.In order to see game the university sold me a really bad location in visitors side for $240 for 3 tickets informing me… Read Full Review

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Kf1974's Comment

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I had the same problem just yesterday 12/8/17. Never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago.Try that... I'll post an update.

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★☆☆☆☆

“HORRIBLE! NO REFUNDS!”

Written on: 19/10/2017 by 207Ford (1 review written)

NEVER BUY FROM VIVIDSEATS! I bought 2 tickets online and they were supposed to be sent via UPS when the concert was the next day. They got my delivery address wrong. I called immediately after purchasing the tickets after realizing so to try and update my address, was on hold for over 30 minutes. I tried the chat with a representative option 4 times, never received any help. I called again, was on hold for 30 more minutes. I never spoke with anyone. Then I get an email and I got my UPS… Read Full Review

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Kf1974's Comment

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I have had it with them! Never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago.Try that... I'll post an update.

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★☆☆☆☆

“what a farse!”

Written on: 16/10/2017 by gregab32 (1 review written)

“ordered 2 tickets to a concert. Face value for each was $55. The price breakdown said a fee would be included. I was billed $622 for those two $55 tickets, and the show was not sold out, so these were not scalped tickets being resold - it was just the fee Vivid added on. I called to ask about the exorbitant fee, and the agent  was smug and basically said there's nothing I can do now. ”… Read Full Review

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Kf1974's Response to gregab32's Review

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I have had it with them! Never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago.Try that... I'll post an update.

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★☆☆☆☆

“Don’t buy from Vivid”

Written on: 11/10/2017 by KatelynHouse75 (1 review written)

Brother purchased tix for bday gift. Spent 300.00. Tix were invalid at the gate. Don’t use this website!… Read Full Review

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Kf1974's Comment

Written on: 10/12/2017

Sorry you had to go through all that. Had problems with misleading issues with them too...never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago.Try that... I'll post an update.

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★☆☆☆☆

“Terrible service and no tickets”

Written on: 28/09/2017 by 51Compton (1 review written)

I ordered my tickets to a concert four months ago and still have not received them. My fault, I should have read the reviews before purchasing them through this company. They keep saying I'll get them but they should have come as soon as the money was taken out of my account. I have written them to cancel as I got tickets through another venue and had them within the hour. Since they haven't been cut or released, I had better get my money back. I have already contacted the attorney general and… Read Full Review

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Kf1974's Comment

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I have had it with them! Never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago. Hope to get our refund!

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★☆☆☆☆

“Did Not Deliver”

Written on: 26/09/2017 by Bindy3757 (1 review written)

I ordered 4 tickets for Bruno Mars in Buffalo well over a month in advance and received confirmation immediately and they took my $1361.95 from my credit card fast. They told me tickets would arrive 2-3 days prior to event. When tickets did not come a few days before I called them to be told "they have a buyers guarantee that I will receive them." I called several more times to only get the same answer from young inexperienced kids. The day before the event, after I made hotel reservations… Read Full Review

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Kf1974's Response to Bindy3757's Review

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I have had it with them! Never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago.Try that... I'll post an update.

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★☆☆☆☆

“I bought 2 tix to Damian Marley....I paid MORE than...”

Written on: 24/09/2017 by Colead382 (1 review written)

I bought 2 tix to Damian Marley....I paid MORE than other tickets because they said it was Zone seating GA...BEFORE purchased, Vivid said they guaranteed zoned seating...the row was GA2....When the tickets were ready for print...nothing in the ROW box, just GA tickets...I called customer service and the manager said she was sorry I'm confused...and hung up...I'm NOT confused, you lied on YOUR site....I want the difference of $75.00 and they can give it to my favorite charity...not about the… Read Full Review

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★☆☆☆☆

“Too high of service fees”

Written on: 23/09/2017 by Ballardgs93 (1 review written)

I would strongly avoid Vivid seats as they gauge their customers. Most tickets can be found elsewhere for less and they charge a large listing fee. There are also exorbitant fees tacked on to purchase price after listed price when checking out. Look elsewhere!… Read Full Review

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