Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.1 / 5
78% of users recommend this
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Latest Reviews

★☆☆☆☆

“Couldn't produce tickets”

Written on: 12/06/2019 by RhondaT (1 review written)

Bought 2 tickets for a June 15, 2019 concert on Dec. 15 2018 as a Xmas present for my daughter. The receipt said tickets would be transferred on June 9. No tickets on June 9! Called Customer Service and they said tickets were transferred on Dec. 15. I looked through all my email and no ticket transfer from Vivid. They said to watch my email they would have the seller resend tickets. I watched email for 4 days -- called each day for 4 days and all they could say was that they have asked the… Read Full Review

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★☆☆☆☆

“Worst customer service!!!”

Written on: 04/06/2019 by Owoz (1 review written)

My event was cancelled and rescheduled, but they refused to give me a refund. The people at customer service were incompetent and were no help at all. I’m losing a lot of money now because the tickets were too expensive for the seats I got. I will never be using vivid seats ever again… Read Full Review

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★☆☆☆☆

“Buyer Beware of Vivid Seats”

Written on: 19/04/2019

10 days before Phantom, I searched online for (2) tickets. Of course, Vivid Seats popped up in the search results. I had not used them before so I thought maybe I’d get a deal! I wanted decent seats based on price. Seats for $200 or more, each, were available. I chose seats located orchestra right SOMEWHERE BETWEEN ROW A AND ROW UU. Essentially the entire last section to the right. I never knew where the seats were. I assumed they’d be good seats. My first mistake was not to use the… Read Full Review

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★☆☆☆☆

“Worst place to buy tickets from”

Written on: 06/02/2019 by nicamex (1 review written)

I have purchase tickets for December 2018 and the concert was cancel at the last minute, i was told i was going to get a refund in two weeks, i have been calling so many times and not able to talk to anyone. Today is February 6th 2019 and i have not received a refund from this place. they basiclly stole my money and had not given a good reason for the cancelation nor a date of a reschedule one. worst company, do not trust them, do not buy from them. i'm givin a one star because other wise the… Read Full Review

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★☆☆☆☆

“BEWARE!!”

Written on: 18/12/2018 by christinarenerouse (1 review written)

My boyfriend and I bought 350$ tickets to the kings game, this company did NOT email us our tickets, then refused to refund our money after we missed the game!! Spent hours on the phone with customer service and were dodged and ignored. BEWARE! … Read Full Review

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★☆☆☆☆

“We ordered a parking pass and paid for expedited...”

Written on: 07/10/2018 by Unhappy2424 (1 review written)

We ordered a parking pass and paid for expedited overnight to get them at least a day before the event. Tickets never arrived in fact the tickets are expected to arrive the day after the event. We had a 100% gaurantee from vivid seats that we would get them and not be charged extra which was not the case. When we called to get this fixed they never knew about the issue which was the first problem since they kept harassing us with calls about getting the ticket shipped. Than they made us wait… Read Full Review

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★☆☆☆☆

“I purchased some really expensive tickets to a...”

Written on: 05/10/2018 by ddmk6 (1 review written)

I purchased some really expensive tickets to a Godsmack concert in Spokane WA. I was guaranteed the row and section. They never shipped my tickets and waited until the last minute to send me an email and let me know those seats weren't available. If I would have known this up front I could have bought bought different seats (actually better) and downloaded the tickets. Now since they waited until the last minute there is nothing but junk seats left. They did offer me some other seats in a… Read Full Review

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★☆☆☆☆

“Poor service/buyers beware”

Written on: 11/09/2018 by jujones7782 (1 review written)

Well for starters I typically do not leave reviews as I understand everyone has their own opinions and others may not agree. However after my experience with this company I feel the need to warn others before they put themselves through the trouble I went through. For starters I do plenty of shopping around before I buy any tickets for the event we attend once a year, this year Vivid seats happened to have the Broncos tickets for about 60$ cheaper than any other ticket provider (even with… Read Full Review

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★☆☆☆☆

“STAY FAR FAR AWAY ”

Written on: 14/08/2018 by CorneliusBentley (1 review written)

X Why must I provide personal and credit card information before a company tells me their fees. That is Vivid for you. Hide their fees until the very last minute. And often the fees exceed the price of the ticket. Go to Craigslist first. Stay away from this company. X … Read Full Review

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★☆☆☆☆

“Beware Tickets Sold are not guaranteed.. ”

Written on: 09/08/2018 by okeydockee (1 review written)

I purchased VIP Box seats for a concert as a gift, get to concert to find out our expensive seats were obstructed and you couldn't see the stage. I called immediately and was told that they cant guarantee the seats and offered me a $50 credit towards future event through them. I was sold bogus tickets and paid high dollar for them. I could have purchased the cheaper tickets and has better seats. Customer Service didn't really care because they got their money. Beware they don't stand behind… Read Full Review

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★☆☆☆☆

“no tickets and customer service tells you off”

Written on: 08/08/2018 by scottstam (1 review written)

they are the worst. They go out of their way to make sure to ruin your event experience. DO NOT BUY TICKETS FROM TIS SITE. FLUSH YOUR MONEY DOWN THE TOILET… Read Full Review

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★☆☆☆☆

“Hidden fees”

Written on: 13/05/2018 by CarterBallard (1 review written)

They are not st all transparent about extra charges and fees. But have all kind of legaleeze art the end that make everything final… Read Full Review

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★☆☆☆☆

“VIP Box Seats with No VIP Lounge”

Written on: 09/05/2018 by cdemarais (1 review written)

I purchased tickets to Coastal Credit Union (venue) for May 12th Kenny Chesney with the expectation that they included VIP lounge access, as it is clearly stated on the venue website that all VIP Box seats include lounge access. I find out on delivery they do not, which was never stated on Vivid sales site and can't even be possible as all tickets should according to venue. Multiple calls to Vivid and venue, but as the customer I am screwed basically and told oh well that's the way it is. Heck… Read Full Review

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★☆☆☆☆

“They take your money and never deliver your tickets”

Written on: 24/04/2018 by Purcelltl458 (1 review written)

DO NOT USE THIS COMPANY FOR DAY-OF TICKETS. They will take your money and not deliver on the tickets. Customer service will not return your money and upper management will not call you back. We bought tickets to a game a few minutes before it started and we never got the email with the information needed to accept the tickets to actually get into the game. We argued with the customer service representative, for thirty minutes about how we couldn’t get into the game because we never received… Read Full Review

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★☆☆☆☆

“Sketchy”

Written on: 06/03/2018 by AndrewDonahue (1 review written)

Had to twice deal with Customer Service regarding the tickets I ordered. The second interaction was worse than the first. The Customer Service agent assumed no responsibility for anything. Apparently it is my fault for ordering tickets on a Sunday for a Tuesday game. It is my fault for ordering tickets that required overnight delivery. It is my fault that UPS did not delivered the tickets. I was told that delivery is guaranteed one hour before the event. However, it is my fault that I live too… Read Full Review

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★☆☆☆☆

“Took my money. Concert cancelled. No refund”

Written on: 13/02/2018 by tedprice (1 review written)

I had purchased two tickets to Lana Del Ray in Kansas City. The concert was cancelled. Cost for two tickets was $360. Vivid seats refused to refund $$$$. Told me when she rescheduled the tickets would again be valid. What joke! The concert may not be rescheduled for a year or more. Heard nothing since. I'm finished booking with these guys. They just picked up my $360 and sent me packing. Now they're offering me a discount on another concert of my choosing. I'm finished purchasing from them… Read Full Review

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★☆☆☆☆

“I purchased a ticket to an event and it got double...”

Written on: 12/02/2018 by Sofia81 (1 review written)

I purchased a ticket to an event and it got double purchased, I tried to refund it 20 minutes after the purchase and there response was no! Don't buy tickets from here. They are horrible. I never write reviews as I know things can happen. On their website it says you can refund a ticket if it hasn't been opened. The tickets weren't open and I reached out to them as soon as I found the error. It was to see one of my favorite bands and now they have put a bad taste in my mouth about the whole… Read Full Review

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★☆☆☆☆

“I've been had”

Written on: 08/02/2018 by hughthomson (1 review written)

Watch out for this predatory company. They will charge you 40% service charge for the privilege of purchasing tickets and there is no way you can undo the transaction. They say their service charge is prominently displayed, but its not. An honest company would refund your money if you are dissatisfied, but not VividSeats. Beware in dealing with them. In fact, don't… Read Full Review

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★☆☆☆☆

“Be careful.”

Written on: 23/01/2018 by Madilynni1980 (1 review written)

So here it is the night before my event and do I have my tickets? Nope. Gave them 3, yep 3 email addresses to send me tickets to and they advised me that the seller is trying to get these tickets to me??? Terrible way to run a business!!! And their response..” there isn’t anything we can do about it”. Never, and I mean never, will I use Vivid Seats again! … Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Buyer Beware!!!”

Written on: 19/01/2018 by JaylynBrady1964 (1 review written)

I ordered two tickets for mezzanine seats at $100 per ticket. My credit card was charged $256.55. I received the tickets via email. There was a red button that said “Review and Print.” I clicked on it and verified that they were the correct tickets (mezzanine). Then I had to click on another button that said “Download.” I downloaded and printed the tickets without further examination and put them in an envelope. When I got to the venue, I discovered that I had tickets for $35 seats in… Read Full Review

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