Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.0 / 5
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Latest Reviews

★☆☆☆☆

“Worst Experience Ever”

Written on: 20/09/2021 by mahawks43 (1 review written)

If I could zero stars I would, but that wasn't an option. Absolute worst customer service ever. Bought 6 tickets and only 4 were transferred. Spent all week leading up to the event trying to call only to get the worst support ever. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Even worse, they won't get back to me about the refund for the two tickets we paid for, but were never delivered. Absolutely unacceptable… Read Full Review

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★☆☆☆☆

“Paid for my tickets they emailed to say they were...”

Written on: 13/08/2021 by GJonesgotrippedoff (1 review written)

Paid for my tickets they emailed to say they were delivered but I Neve received them. worked with their online customer service and they couldn't or wouldn't help. Then I called their overseas call center and they advised their was a mix up and they would email me the tickets, they never did I never got an any email. Lost my money and I didn't get to go to the baseball game I paid for. PLEASE DO NOT USE THESE GUYS,LEARN FROM MY MISTAKE… Read Full Review

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★☆☆☆☆

“Never Order VividSeats”

Written on: 25/07/2021 by SeanEugene (1 review written)

These guys are horrible. They only sent me 2 out of the 8 tickets I ordered. I had to wait online, on their online chat, and then call and wait for almost an hour to get my tickets on the day of the event even though the automated voice told me they were prioritizing calls for customers with events that day. Then they sent tickets that didn't have the right section on them. I had to go to their app, their website, online chat, and then call again wasting another hour and a half. No, don't ever… Read Full Review

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★☆☆☆☆

“Created too much anxiety ”

Written on: 14/07/2021 by Butcher1977 (1 review written)

I purchased a concert ticket through VS months prior to the event. The day before the event, I called customer service 4x to ask where my ticket was. Answer was always the same - there’s been a delay but you’ll have your ticket. The day of the event, I still didn’t not receive it. I called a 5th time and they said that they will need to find another seller. My anxiety is now through the roof. I had already purchased tickets for the rest of my family through Stub Hub months earlier as well… Read Full Review

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★☆☆☆☆

“Buyers be aware!”

Written on: 04/06/2021 by DanaLee (1 review written)

This is the 3rd time we've bought tickets on VIVID and the 3rd disappointment. Our first two times could have been more our fault, My grandpa died and we had to leave town for a few weeks missing out on two concerts. Since you don't receive a paper ticket you can't just sell them on any site to get your money back. You have to go thru them and they don't respond quickly or are very helpful. The last ticket we bought was for My Moms birthday to see a comedian in March of 2020. It got… Read Full Review

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★☆☆☆☆

“Do Not Buy from here ”

Written on: 15/04/2021 by Kendell90 (1 review written)

This company is a joke! I called to get a refund on my tickets that has been rescheduled twice and rescheduled again today cause of Covid till next year and I will not be able to attend they were very rude and would not give me a refund or anything. I would not buy from here! Ticketmaster always gives a refund if rescheduled I will be buying from Ticketmaster from now on! Stay away from these shady and rude people… Read Full Review

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★☆☆☆☆

“Vivid seats rfefund policy is horible”

Written on: 14/04/2021 by harryvindas (1 review written)

I had purchase tickets to the New york yankeesvs the Astros, The event was postponed and then cancelled. They give you 7 days to get a refund and dont really make it very clear. Now they held onto my money and gave me a credit which in turn forced me to purchase tickets for another event in the fuure.Well now I got the credit from the first event and paid anather 70 dollars to complete the balance of the tickets. Now that event has been postponed. While I understand it may not be there fault… Read Full Review

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★☆☆☆☆

“NO REFUNDS ”

Written on: 19/03/2021 by JYelton (1 review written)

I ordered tickets for my boyfriends birthday, he LOVES chris Stapleton. I just got an email saying that the concert was canceled and scheduled for a year later with no explanation! Trying to get somewhat of a refund, as now I have to purchase a new birthday gift, and they don’t even have a real human to talk to! Their robot recommended me “selling them to someone else who would be interested” uh. No. It’s your job to sell tickets, not mine. So frustrating and highly encourage EVERYONE… Read Full Review

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★☆☆☆☆

“REFUNDS”

Written on: 11/03/2021 by NDaugherty (1 review written)

Do not fall for their kindhearted refund alternative. What they don't tell you, is that when you agree to take the additional 10 or 20 percent instead of them sending you a refund, is that your money then seizes to exist. It turns into rewards and expires! I purchased Red Sox tickets before the pandemic and the game was canceled. They asked me to accept 110% instead of them sending me the money. I agreed. Seemed like a nice gesture. I repurchased the tickets the following year and no that… Read Full Review

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★☆☆☆☆

“After many attempts, I was finally able to reach a...”

Written on: 06/02/2021

After many attempts, I was finally able to reach a customer service representative who was extremely rude & unprofessional. She refused to allow me to speak to another representative or supervisor when I requested to, laughed at & hung up on me. I had spent approximately $900 on tickets to a concert that was scheduled in March 2020, postponed & then eventually canceled. I was told an email was sent, giving me only 7 days to get in touch with a representative to request a refund of MY money. I… Read Full Review

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★☆☆☆☆

“Unable to get refund”

Written on: 28/12/2020 by TamiaReece (1 review written)

Unable to receive refund for my tickets, very inconsiderate… Read Full Review

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★☆☆☆☆

“False Advertising Supercross 2021”

Written on: 19/12/2020 by Jamathon (1 review written)

I purchased tickets to this event based on the track map on the vivid seats website. The track map they have on the website is not correct. When I emailed them pictures of the False Map and the True Map, customer service just emailed me back saying they are the same. All the customer service people are in a different country and don't even understand what events they are selling. DO NOT BUY FROM THIS SITE. The images you are looking at are FALSE ADVERTISING… Read Full Review

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★☆☆☆☆

“stay away from vivid seat!!!!”

Written on: 18/12/2020 by dee_gigi (1 review written)

If I could give them a negative review I would. They claimed they sent me an email for my cancelled Billie Eilish concert on December 4th which I never received. By the time I checked their website I was screwed out of getting a refund because I "exceeded" the 7 day refund policy rule. How the heck would I know if I never received the email. They claimed their system showed that I got the email but then they said, "maybe you have a setting on your email that made it so you didn't get the email"… Read Full Review

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★☆☆☆☆

“I purchased Bert Kreisher tickets for an event...”

Written on: 24/11/2020 by MFish3737 (1 review written)

I purchased Bert Kreisher tickets for an event scheduled on in April 2020. I even purchased insurance because I am an overly cautious person. My event had been rescheduled twice and is now scheduled for November 2021. I no longer am able to go to event because it was reschedule a YEAR AND A HALF away from the original date. I would like a refund because I purchased insurance for this very reason. I was unable to speak to an agent, nobody responds to my emails, I keep getting automated responses… Read Full Review

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★☆☆☆☆

“Terrible costumer service ”

Written on: 12/11/2020 by xiSharpe499 (1 review written)

I purchased 4 seats to the lumineers in March 2020 which are postponed. I have been spending the day trying to talk to a person about a refund. I got automated texts instead. They told me that it will be on 9/242099. My existing tickets will work for the event! I replied that is not an option & it told me to sell them. WHAT A JOKE! My family and friends go to a lot of concerts , I am now a walking bill board to not go through this outfit. If I would have known they were this crooked I would… Read Full Review

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★☆☆☆☆

“NEVER USING VIVID SEATS AGAIN”

Written on: 14/10/2020 by alexislitson27 (1 review written)

My event got cancelled and Vivid Seats claimed they sent an email in regards to the refund. They gave a deadline of one week to request a refund. I did not receive that email so when I called to request a refund they said they issued a credit on my account and I can't get a refund now. We're in the middle of a pandemic and there's no concerts to book. This is very disappointing as I really needed that refund. Terrible customer service overall. Don't recommend buying tickets from them. Stub Hub… Read Full Review

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★★☆☆☆

“No good”

Written on: 14/09/2020 by eddiesergeyev (1 review written)

This company will never give you refund. Show can be rescheduled 10 times and you will not get your money back. You would need to adjust to new schedule. Make sure you understand return policy or even dont deal with vivid seats. Better companies out there. I Do not recommend… Read Full Review

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★☆☆☆☆

“Concert Cancellation Policy ”

Written on: 05/08/2020 by ReeceStevens187 (1 review written)

I cannot believe this company is an entity that is legally able to continue to operate in this country. A 7 day refund policy for a cancelled event on 7/23 which I purchased tickets for over 7 months ago... is ludicrous. My family is joining a class action lawsuit I suggest everyone does the same… Read Full Review

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★☆☆☆☆

“Absolutely no help, customer service hangs up on you. ”

Written on: 23/07/2020 by michaelmeinhardt (1 review written)

I purchased tickets to an event that was supposed to happen August 30, 2020. A week ago it came out it was “rescheduled” to September of 2021. Mind you I purchased insurance that was recommended in the case something happened. I was denied my insurance claim. I talked to one person at Vivid that was more than helpful and went above and beyond looking to get me a refund as I’m moving 3000 miles away this September 2020. I am not able to attend the event I planned this year. The second… Read Full Review

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★☆☆☆☆

“VIVID SEATS SUCKS - NO NOT USE!!!”

Written on: 13/07/2020 by bradscott (1 review written)

I bought tickets for an event that was "put on hold" before the event happened. I called, and asked for a refund AFTER the date of the event (a hockey game). They refused to give me a refund saying the game, "might still be played." I filed a chargeback over a month later with amex. Vivid Seats argued my chargeback and gave me a store credit that would expire by December 2020. As you know, due to covid-19, all events have been canceled, and there might not be another even by the end of the… Read Full Review

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