Vivid Seats Reviews - www.vividseats.com

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Latest Reviews

★☆☆☆☆

“Very pricey & seats not what was requested”

Written on: 02/12/2017 by mikejo0406 (1 review written)

Live & Learn, I guess. I ordered tickets in advance of general sale so I understood that they would be a little more than what general sale prices were. When I received the tickets, only 3 days before the event, NOT only were they in a different, less appealing, section than what was requested, I found out that I was a fool and that I paid much more than they were worth. Not only that, there are still tickets remaining in the section (only 5 hours before the event) that I did request for a… Read Full Review

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★☆☆☆☆

“They Don't Stand Behind Their Mistakes ”

Written on: 28/11/2017 by ritchieheber (1 review written)

The process of ordering and paying for tickets through VividSeats is pretty easy. When their system fails and they make a mistake that is clearly on them - they don't and won't stand behind it. They won't follow through on their promises and their Customer Service Department isn't empowered to make an error on their part right. They will stick it to you as a customer with no effort to correct the issue. I paid a lot of money buying tickets to a Utah Jazz game for Saturday November 25, 2017… Read Full Review

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Kf1974's Response to ritchieheber's Review

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I had the same problem just yesterday 12/8/17. We drove over two hours...prepaid a hotel room in LA was supposed to celebrate with other friends, but instead spent the entire day on the phone...only to be out of over $500 and had to buy GAdmission tickets at the box office! Never again! I filed a complaint through Chicago's BBB for a full refund. I'll post an update. Try that!

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★☆☆☆☆

“Vivid Seats Delivery Guarantee is a lie”

Written on: 18/11/2017 by CougFan (1 review written)

We purchased 12 tickets to a sporting event. Two of the tickets had to be shipped via UPS. Three weeks AFTER purchasing the tickets, we were notified that the tickets would not ship until the day before the event arriving by noon the day of the event in Spokane, Washington. The event is in Seattle, starting at 12:45pm. Seattle is a 4.5 hour drive from Spokane. There is no way that we can make the event. We then contacted customer service via chat to try to make different delivery… Read Full Review

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Kf1974's Response to CougFan's Review

Written on: 10/12/2017

Sorry you had to go through all that. Had very similar experience! Never again! I filed a complaint through Chicago's BBB for a full refund. I'll post an update. Try that!

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★★☆☆☆

“Cluelessness in Business”

Written on: 16/11/2017 by Kaydencel4 (1 review written)

Shipper did not do their job at several levels. Vivid would not intercede and advocate for customer. Vivid would not take care of the issue without an extra charge to customer. Apparently, Vivid is not up to snuff on modern day technology. Dealing with Vivid, even though the person I spoke with tried very hard to help but management nixed all the ideas (and there were many), became a black hole of time sucked in and wasted. There are plenty of other places to buy tickets. Seek them out and… Read Full Review

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★☆☆☆☆

“You make a mistake on your order and they will not...”

Written on: 13/11/2017 by DaytonUnderwood (1 review written)

made a mistake on the order quantity and they would not allow us to change that quantity. Also they will not provide you the seat numbers on the initial order… Read Full Review

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★☆☆☆☆

“Horrible ”

Written on: 31/10/2017 by Ayla51 (1 review written)

Don't use. Fees are crazy high,in fine print!!… Read Full Review

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★☆☆☆☆

“Ariz. State Sun devils vs Washington football game 2017”

Written on: 30/10/2017 by LouisHayes (1 review written)

I flew into game from las Vegas with download copies for three tickets purchased in internet from Vivid. For to game and when tickets were presented at gate they were scanned and we were denied admittance for " invalid tickets". We visited box office at stadium and they informed we could call Vi"Vivid" and get new tickets or money refund. This was 10 minutes before kick off.In order to see game the university sold me a really bad location in visitors side for $240 for 3 tickets informing me… Read Full Review

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Kf1974's Comment

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I had the same problem just yesterday 12/8/17. Never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago.Try that... I'll post an update.

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★☆☆☆☆

“HORRIBLE! NO REFUNDS!”

Written on: 19/10/2017 by 207Ford (1 review written)

NEVER BUY FROM VIVIDSEATS! I bought 2 tickets online and they were supposed to be sent via UPS when the concert was the next day. They got my delivery address wrong. I called immediately after purchasing the tickets after realizing so to try and update my address, was on hold for over 30 minutes. I tried the chat with a representative option 4 times, never received any help. I called again, was on hold for 30 more minutes. I never spoke with anyone. Then I get an email and I got my UPS… Read Full Review

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Kf1974's Comment

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I have had it with them! Never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago.Try that... I'll post an update.

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★☆☆☆☆

“what a farse!”

Written on: 16/10/2017 by gregab32 (1 review written)

“ordered 2 tickets to a concert. Face value for each was $55. The price breakdown said a fee would be included. I was billed $622 for those two $55 tickets, and the show was not sold out, so these were not scalped tickets being resold - it was just the fee Vivid added on. I called to ask about the exorbitant fee, and the agent  was smug and basically said there's nothing I can do now. ”… Read Full Review

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Kf1974's Response to gregab32's Review

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I have had it with them! Never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago.Try that... I'll post an update.

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★☆☆☆☆

“Don’t buy from Vivid”

Written on: 11/10/2017 by KatelynHouse75 (1 review written)

Brother purchased tix for bday gift. Spent 300.00. Tix were invalid at the gate. Don’t use this website!… Read Full Review

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Kf1974's Comment

Written on: 10/12/2017

Sorry you had to go through all that. Had problems with misleading issues with them too...never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago.Try that... I'll post an update.

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★☆☆☆☆

“Terrible service and no tickets”

Written on: 28/09/2017 by 51Compton (1 review written)

I ordered my tickets to a concert four months ago and still have not received them. My fault, I should have read the reviews before purchasing them through this company. They keep saying I'll get them but they should have come as soon as the money was taken out of my account. I have written them to cancel as I got tickets through another venue and had them within the hour. Since they haven't been cut or released, I had better get my money back. I have already contacted the attorney general and… Read Full Review

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Kf1974's Comment

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I have had it with them! Never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago. Hope to get our refund!

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★☆☆☆☆

“Did Not Deliver”

Written on: 26/09/2017 by Bindy3757 (1 review written)

I ordered 4 tickets for Bruno Mars in Buffalo well over a month in advance and received confirmation immediately and they took my $1361.95 from my credit card fast. They told me tickets would arrive 2-3 days prior to event. When tickets did not come a few days before I called them to be told "they have a buyers guarantee that I will receive them." I called several more times to only get the same answer from young inexperienced kids. The day before the event, after I made hotel reservations… Read Full Review

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Kf1974's Response to Bindy3757's Review

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I have had it with them! Never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago.Try that... I'll post an update.

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★☆☆☆☆

“I bought 2 tix to Damian Marley....I paid MORE than...”

Written on: 24/09/2017 by Colead382 (1 review written)

I bought 2 tix to Damian Marley....I paid MORE than other tickets because they said it was Zone seating GA...BEFORE purchased, Vivid said they guaranteed zoned seating...the row was GA2....When the tickets were ready for print...nothing in the ROW box, just GA tickets...I called customer service and the manager said she was sorry I'm confused...and hung up...I'm NOT confused, you lied on YOUR site....I want the difference of $75.00 and they can give it to my favorite charity...not about the… Read Full Review

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★☆☆☆☆

“Too high of service fees”

Written on: 23/09/2017 by Ballardgs93 (1 review written)

I would strongly avoid Vivid seats as they gauge their customers. Most tickets can be found elsewhere for less and they charge a large listing fee. There are also exorbitant fees tacked on to purchase price after listed price when checking out. Look elsewhere!… Read Full Review

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★☆☆☆☆

“refused to correct a mistake”

Written on: 13/09/2017 by aselmecz (1 review written)

I went to the site and bought tickets to a show at the Rosemont in Chicago. I mistakenly did not change the default quantity to 2, so the transaction went through as 6 tickets. Within minutes I had contacted Vivid seats via chat to explain my mistake, however they told me I was out of luck, the only thing I could do was re-list the 4 seats I didn't want. I called and pleaded with a supervisor, but the same response. This policy is terrible! They hide behind a terms and conditions screen and… Read Full Review

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Kf1974's Response to aselmecz's Review

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I have had it with them! Never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago.Try that... I'll post an update.

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★☆☆☆☆

“Bought 2 Ed Sheeran tickets , T Mobile Las Vegas...”

Written on: 07/09/2017

Bought 2 Ed Sheeran tickets , T Mobile Las Vegas August 2017 for great seats. Travelled from the UK , was a birthday present and that's what makes this even more disgusting . Arrived at Arena only to be sent away as people already in our seats. We paid £1302.19 for these seats . The staff at the Arena laughed at the fact they were sold by VIVID due to their poor reputation. Had to purchase 2 more tickets for standing room only at the back top of Arena from the Arena Box Office .When we got… Read Full Review

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Kf1974's Comment

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I have had it with them! Never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago.Try that... I'll post an update.

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★☆☆☆☆

“Never Got Tickets”

Written on: 25/08/2017 by andrewswh (1 review written)

Do you know how embarrassing it is to sit outside of a baseball game for 3 hours with your date wondering why Vividseats hasn't sent you your tickets? I bought them an hour before the game. They never once contacted me to tell me why I haven't received my tickets; I had to contact them. The whole concept of their business is terrible. Why charge my account first thing if they don't even own the tickets and have to get someone else to transfer them to me? A day after the event, that my date… Read Full Review

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Kf1974's Response to andrewswh's Review

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I have had it with them! Never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago.Try that... I'll post an update.

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★☆☆☆☆

“Vividseats doesn’t deliver the ticket you pay for. ”

Written on: 20/08/2017 by Pssinatl (1 review written)

I picked and paid for tickets with vividseats.com. The tickets that were delivered electronically were not the same ones I paid for. I called customer service immediately. The agent agreed that they did not provide the tickets I paid for, but said that the customer service terms I agreed to allowed them to substitute any tickets that they decide are comparable, and in that case the customer has no recourse. I politely asked for a refund since I did not agree that the tickets they provided… Read Full Review

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Geminitwin's Response to Pssinatl's Review

Written on: 24/08/2017

Thanks for your comments. I WAS going to purchase 4 tickets from them. I will look elsewhere now.

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Kf1974's reply to Geminitwin's Comment

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I have had it with them! Never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago.Try that... I'll post an update.

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Pssinatl's reply to Kf1974's Comment

Written on: 10/12/2017

Thanks for the suggestion! I hope your case works out and you get a refund!!

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★☆☆☆☆

“Hidden Fees Until AFTER Checkout! Beware, your ticket...”

Written on: 13/08/2017 by tlbarbara (1 review written)

I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! The site didn't show the total of $632.10 until after I purchased the tickets. When I went on their "live chat" to inquire, they didn't respond at first. I then tried again and was told what the ticket charges were $62.10 each ticket plus $3.95 each ticket for "instant download." When I asked for a refund due to the exorbant charges per ticket, they told me no refunds and that I can resell my tickets on their… Read Full Review

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Kf1974's Response to tlbarbara's Review

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I have had it with them! Never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago.Try that... I'll post an update.

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★☆☆☆☆

“I would not purchase anything from them ”

Written on: 12/08/2017 by Lyricr453 (1 review written)

We purchased tickets for the Friday game but the tickets that were sent to us were misprinted ( Saturday's game was assigned instead). My husband caught the mistake by the company and tried to have them rectify the situation. The representative told him that they will look into it and call him back in 2 hours. My husband called back 6 hours later to follow up. Instead of the representative actually apologizing and offering a refund or SOMETHING, she then began to tell us that it was our fault… Read Full Review

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Kf1974's Comment

Written on: 10/12/2017

Sorry you had to go through all that. My fiancee and I have had it with them! Never again! I filed a complaint through Chicago's BBB for a full refund. The company is registered in Chicago.Try that... I'll post an update.

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