Staysure Travel Insurance Reviews - www.staysure.co.uk

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Staysure Travel Insurance www.staysure.co.uk

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Latest Reviews

★☆☆☆☆

“waste of time”

Written on: 18/03/2020 by steve886 (1 review written)

awful company avoid and go for a more professional firm. we were travelling to vietnam and had their comprehensive cover, when we were told to cancel our flights due to the virus and the fco advised all travel to certain countries including vietnam as soon as we put our claim in they have said we did not take out extra cover and they will not payout for anything to do with corona virus. My comprehensive insurance covers cancelations but they have said they will not pay . But i will be taking… Read Full Review

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★☆☆☆☆

“Reneged on Medical Insurance”

Written on: 08/03/2020 by Mikeford59 (1 review written)

Reneged on my Insurance Staysure insured me for a one off trip to Sicily and included my pre existing medical conditions which includes Gastro Intestinal Stromal Tumours (GIST) - the insurance was all paid for and we were looking forward to going - then a few weeks later I was called and someone asked for more details of my GIST - they clearly had no idea of what GIST is and hows its treated (I take a daily tablet which is a targeted therapy and not traditional chemotherapy) - my tumours are… Read Full Review

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★★★★★

“Excellent Assistance”

Written on: 15/01/2020 by Subramaniyaniyer (1 review written)

My little son of 3 year old was diagnosed with Pneumonia while on holiday in Spain. The team ensured he was treated on time during the hospitalisation for 3 days. The team ensured everything went of so smoothly including the accommodation. Thanks a lot team. I am very very happy about your assistance. Things cannot be any better. Thanks again… Read Full Review

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★★★★★

“Excellent service”

Written on: 13/11/2019 by Hallyfam (1 review written)

I can’t praise Staysure enough for their help and understanding,I had a fall on holiday in Tenerife fracturing my pelvis, my daughter contacted Staysure for me to organise repatriation, they arranged an ambulance to take my husband and I to the airport, wheelchair assistance and a flight home accompanied by a paramedic from Mayday assistance who was absolutely marvellous and an onward ambulance from the Uk airport home.A claim for medical expenses was settled within a few weeks,I would… Read Full Review

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★★★★★

“ABSOLUTE AMAZING ANGELS!!!”

Written on: 01/10/2019 by WeAreHome (1 review written)

From the very first contact with Staysure and Mayday Operations, we knew we could trust them and then simply focus on my husband getting better. When you are in a foreign country and cannot speak the language, you feel so helpless. The hospital bureaucracy in France is a minefield and Mayday Operatives (I wish I could name them) negotiated everything brilliantly. Suddenly all the forms were filled and my husband was fit to fly! All the tiniest of details were meticulously and so thouhtfully… Read Full Review

Staysure's Response to WeAreHome's Review

Written on: 07/10/2019

Dear Customer,

Staysure would like to speak to you in regards to the above review and the excellent comments that you have left us and our claims department. Can you contact us with your contact details.

Kind regards,

Staysure Customer Services

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★★★★★

“Broken back ”

Written on: 12/09/2019 by Tyronex2 (1 review written)

My mum has a fall In Tenerife last week and broke her back and staysure along with mayday assistance worked so hard to arrange to fly her home in their medical jet , they were efficient , considerate , caring and I would highly recommend them… Read Full Review

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★★★★★

“Medical emergency on holiday ”

Written on: 07/08/2019

I would definitely recommend staysure for holiday insurance. Never did I think we would need to use it but unfortunately while abroad on holiday we did. My husband suffered a cardiac arrest and ended up in intensive care. From the first moment that I contacted staysure, until the moment we got home they were amazing. The phone operatives were always kind and courteous and the process was always exactly how they said it would happen. My husband couldn't fly home the day of our flight. In fact we… Read Full Review

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★★★★★

“Truly amazing ”

Written on: 06/08/2019 by liz (1 review written)

I would like to say how incredible Stayshore is when you are on holiday you don’t think you will have an accident. I was at the airport just about to go in after having my holiday and I then had a very big fall broke imy hip I heard it crack and would need A operation Then your insurance comes to light your in terrible pain in Turkey feeling very vulnerable what is your insurance going to be like never ever had to use the insurance. Well all I can… Read Full Review

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★★★★★

“Our family Majorca holiday”

Written on: 10/07/2019 by Iainwebster (1 review written)

10 out of 10 amazing can’t fault stay sure on the 2nd day of our holiday my wife was rushed to hospital in Majorca. Straight away I rang staysure they were understanding empathetic and did everything to help. They organised an air ambulance to get me and my wife home and even after all this they took there time to check on our well-being, would recommend them to everyone and will never use another holiday insurance company again. Well done staysure can’t fault you… Read Full Review

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★★★★★

“Stuck in Hughada with Chickenpox and Georgia to the...”

Written on: 05/06/2019 by WasibKhan (1 review written)

Got stuck in Hurghada with 4 year old coming down with chicken pox and on trying to get a fit to fly certificate from the hotel GP, got embroiled in what can be called nothing short of an insurance issue, being taken to hospital, scare tactics and a large bill, not to mention refusal to let us leave until paid. Luckily I had travel insurance and a lady from the operation team came to the rescue like a (lady!) knight in shining armour! Extremely understanding, calm and professional, spoke with… Read Full Review

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★☆☆☆☆

“no blooming good”

Written on: 28/03/2019 by mg1944 (1 review written)

I got this quote before going to Thailand this year over £800 although I am 74 years old and had couple of medical conditions (type that do not have reacuring conditions) they said these would be covered I managed to get another quote that was 6 times lower below £150 this did not cover 2 medical conditions ,but they would cover if I had wanted at extra cost of £45.Still less than £200 how can any insurance quotes be so far apart. I was shocked by quote and found nothing different in the… Read Full Review

Staysure's Response to mg1944's Review

Written on: 27/04/2019

Thank you for taking the time to leave a review.

We are sorry to hear that you manage to receive a far cheaper quote for the same cover. If you wish to discuss further please contact us.

Kind regards

Staysure

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★★★★★

“Excellent: Staysure and MaydayAssistance”

Written on: 28/01/2019 by Joshm449 (1 review written)

Excellent service Staysure winter Sports travel Assistance and in particular Mayday Assistance when I had a ski accident 28 Jan 2018in Italy that involved a punctured lung. Thus I needed hospital care and consequently medical assistance on the flight home. Staysure claims organised hospital cover with one phone call and no hassle . A note please have your EHIC with you. I did not. I was then passed over to Mayday Assistance for my return. They tried valiantly to get the EHIC without my… Read Full Review

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★☆☆☆☆

“Beware of exclusions”

Written on: 17/12/2018 by MikeT1961UK (1 review written)

I had used Staysure on numerous occasions. They seemed to offer fair & reasonably priced insurance … but beware! I recently took out insurance to cover a holiday to Malta. Unfortunately my dad died two days before we were due to travel. Staysure disqualified my claim because my father's kidney condition was supposedly pre-existing, despite the fact that he'd been living with it for ten years & his consultant stated in writing that his death could in no way have been predicted as… Read Full Review

Staysure's Response to MikeT1961UK's Review

Written on: 05/01/2019

Hi,

Thank you for taking the time to leave a review.

We are very sorry to hear of the loss of your father and the declination of your claim. If you wish to discuss this further please contact us.

Kind regards

Staysure

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Miket1961Uk's reply to Staysure's Comment

Written on: 07/01/2019

Hi

Is there any point in further dialogue? Your representatives were very clear to highlight the particular clause that resulted in the "declination" of the claim. I very much doubt that you will alter / overrule that clause in recognition of my circumstances(?). I have submitted details to the insurance ombudsman but, again, with the assumption that this appeal will probably fail.

Large organisations are always able to gain the legal upper hand by concealing clauses within jargon and small print, which consumers either do not read or do not fully understand. All I am really left with is to highlight the existence of the clause, highlight it's meaning & implications & to broadcast that knowledge as widely as possible. As a marketer by profession, that's what I intend to do.

Regards

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Staysure's reply to Miket1961Uk's Comment

Written on: 12/01/2019

Thank you for coming back to us. If you wish to discuss further we can arrange for the claims department to contact you, however we cannot promise a change in outcome.

Kind regards

Staysure

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Miket1961Uk's reply to Staysure's Comment

Written on: 14/01/2019

I've been invited to a forthcoming filming of BBC's "Rip Off Britain". I feel I am more likely to make progress in this way. You remain a faceless organisation …. your first email suggests "contact us" and the second "contact our claims department" but neither provides a relevant contact name, telephone number or email address. Overall it just adds to a very poor experience :(

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Staysure's reply to Miket1961Uk's Comment

Written on: 21/01/2019

I apologise you have not been given contact details. In order for you to contact us please email us via the website - reviewcentre.com does not allow full email addresses on the site - with your contact information.

Kind regards

Staysure

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Miket1961Uk's reply to Staysure's Comment

Written on: 22/01/2019

After informing ERV / Staysure of my involvement in the 'Rip Off Britain' programme my claim was subsequently settled in full! Apparently Staysure offered their condolences for my loss … a full four months after my father had passed & against a background of a lot of unnecessary stress caused by their general approach (& particularly of their agents ERV). In settling, ERV stated that the underwriters had eventually "used their discretion" in my case ….. so I'd stand by my initial advice, for the general population, of "read the small print".

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★☆☆☆☆

“Stay UNsure”

Written on: 09/11/2018 by Vivrobters (0 reviews written)

We paid 360gbp for a single trip policy of only 11 days. I thought that by paying over the odds I might have at least a competent level of service. Not so. Having sought an opinion as to where we might stand given a very sudden dip in our health months after the policy was taken out I have a phone bill of over an hour of grinding incompetence (I might as well have asked the two people I finally spoke to for a formula to plug the hole in the ozone layer) but am still no wiser. Am also going to… Read Full Review

Staysure's Response to Vivrobters's Review

Written on: 05/01/2019

Hi,

Thank you for taking the time to leave a review.

We are sorry to hear that the service you received has fallen below the high standards that we expect and in order to investigate your comments please contact us.

Kind regards

Staysure

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★★★★★

“A HOLIDAY ending with HOSPITALISATION”

Written on: 11/09/2018 by PeterStock (1 review written)

With an annual Travel insurance with Staysure we thought we would not be contacting the Company until the renewal was due . But this was not the case when our weeks holiday in Rhodes ended on day 6 with my Wife slipping at the side of the Hotel swimming pool and breaking her hip . From the moment of my initial phone call to the Company ,to eventually transportation back to the UK the staff at Staysure were so helpful with… Read Full Review

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★★★★★

“The best insurance company ”

Written on: 03/09/2018 by Corfu23 (1 review written)

Staysure insurance are fantastic. They took care of myself and my dad after having an accident abroad and being in hospital. They evacuated my dad with mayday assistance by air ambulance with full medical attention back to the uk. Throughout this time the communication, support, information that was given to me was superb. I would highly recommend Staysure, a brilliant company with fantastic kind and caring staff… Read Full Review

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★★★★★

“Staysure - Top class travel insurance”

Written on: 25/07/2018 by iqKane289 (1 review written)

My husband had a heart attack in Germany the night before we wee due to fly home. He had treatment in a local hospital, where he spent a total of 15 days. I contacted Staysure a few days after he fell ill and was immmediately reassured that they would take care of everything. They liaised with the hospital to ensure that he was not moved before he was in a stable enough condition to go home. Mayday Assistance were constantly in contact and updated me regularly then sent a paramedic over from… Read Full Review

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★★★★★

“I cannot praise Staysure enough!”

Written on: 10/07/2018 by FionaAJ (1 review written)

This May my husband was taken seriously ill in Italy. My daughter rang Staysure to inform them and from that moment on the care given to us was exceptional. Y accommodation was sorted immediately, the Mayday team kept in touch with the hospital and after 11 days in hospital and 3 days in an hotel a paramedic arrived and took us to the airport, accompanied us on the flight home and an ambulance and crew brought us right to our front door. What can I say but everything Staysure arranged for us… Read Full Review

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★★★★★

“Fantastic support ”

Written on: 08/06/2018 by rlJohnson198 (1 review written)

Had the best first class service from these guys especially the lady who spoke to the Greek drs on our behalf and translated, explained the process and what support we could recieve and kept in daily contact arranged somewhere for us to stay, supported us with getting my friend flown home with medical support. She was a absolute rock for 3weeks and went above and beyond to help us. We will be eternally grateful. thank you !… Read Full Review

Staysure's Comment

Written on: 09/06/2018

Dear rlJohnson198

Thank you for taking the time to leave a review.

It is great to hear that in your time of need you received the customer service that you required.

Thank you for using Staysure.

Kind regards

Ross

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★★★★★

“Excellent Customer Service when most needed”

Written on: 25/05/2018

I was pleased with the customer service when renewing our travel insurance but little did we know then that we would be claiming on it so soon. Within two days of arriving at our holiday destination, my husband was taken ill with heart problems. From visiting a local medical centre he was sent directly to a private hospital where he stayed for 6 nights, including 2 in the ICU ward. The hospital admin contacted Staysure, who dealt with everything insurance related direct with the hospital… Read Full Review

Staysure's Comment

Written on: 09/06/2018

Thank you for taking the time to leave a review.

It is great to hear that in your time of need your received the customer service your required.

Thank you for using Staysure.

Kind regards

Ross

Reply to this comment

Staysure's Comment

Written on: 09/06/2018

Thank you for taking the time to leave a review.

It is great to hear that in your time of need you received the customer service that you required.

Thank you for using Staysure.

Kind regards

Ross

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