CWCS www.cwcs.co.uk Reviews

★★★★☆
4.5 / 5
87% of users recommend this
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Latest Reviews

★★★★☆

“shared hosting: 10 hour outage...”

Written on: 12/07/2018 by MaximusEdwards (1 review written)

… on 11 July 2018. Fixed now but if I hadn't spotted the issue myself I'd not even know there'd been a problem. Were they hoping nobody would notice? Is that why, 10 hours after recovery, no email explanation or apology? I've got other web sites at other (cheaper) hosts delivering better support. For this site I was happy to pay a significant premium for what I'd understood to be a better service… Read Full Review

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★★★★★

“Amazing 24hrs Support & Technical Backup”

Written on: 09/06/2015 by karlshower04 (1 review written)

I have Been with CWCS for 14 years now and just completed our 3rd server upgrade, I cannot fault you guys, for all your knowledge and support. You have once again made the job easy and painless. To have this support available evenings and weekends meant I didn't have any working down time. I can honestly say I would not trust my business with anyone else. This company has consistently offered me an affordable service, great technical support and reliability. "Thank you once again guys"… Read Full Review

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★★★★★

“CWCS's Excellent Service”

Written on: 24/02/2015 by seemore-g (1 review written)

I have used CWCS since 2009 and have always had great service. The tech guys seem to go that extra mile to help you out when needed. We have gone from VPS to Cloud server with Gold Support which has been excellent. Having used other well known providers over the last 16+ years I can honestly say that if there is ever a problem, I know I don't need to panic as they give expert advice in their tech department. I can highly recommend their services which I believe are delivered at a good price… Read Full Review

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★★★★★

“Great Out of hours Support!”

Written on: 24/02/2015 by BlueStarWeb (1 review written)

We had a problem with one of the services on our dedicated server overnight (2am on a Sunday morning). CWCS quickly picked up the issue and restarted the service before we or our customers noticed saving potential downtime and inconvenience to our customers. The first we knew was an email the next morning saying what had happened and saying it had been quickly fixed by the in-house technicians. Had this not been resolved then our clients would have lost potential orders and reduced page… Read Full Review

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★★★★★

“Absolutely Brilliant!”

Written on: 03/09/2014 by Bookchimp (1 review written)

I have been with CWCS for 8 months and have enjoyed consistent fast speed and absolutely no downtime. And the tech support is absolutely superb! After enduring 4 years of slow speed, tons of outages and pathetic tech support from my previous host, I am now in web heaven and can now just get on with running my site worry-free. Forget the rest guys, sign up with CWCS!… Read Full Review

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★★★★★

“A really helpful company! ”

Written on: 28/01/2014

I highly recommend CWCS – I’m not all that technical but when I first contacted their Sales team I was talked through the various options for my new website project and they actually seemed to listen rather than just try and get me to sign up for one plan or another as fast as possible (which I’ve had when talking to some other hosting companies). I have only contacted their support a couple of times but each time they have been superb – explained things clearly and problem solved in… Read Full Review

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★☆☆☆☆

“They did not take responsibility of domain renewal ”

Written on: 22/01/2014 by MISI (1 review written)

Could you imagine a hosting company does not renew a domain even though auto renew was on? if they cant make a simple task like this, could you imagine to be responsible for hosting? I purchased the company, they transferred the domain-- but they transferred (as they say) a cancelled domain (cancelled as far as their system thought) to me.- so unprofessional. They "believe" the domain was cancelled on their system prior to me purchasing the company..pretty ridiculous! TO HAVE AUTO RENEW ON AND… Read Full Review

Ldocherty's Response to MISI's Review

Written on: 22/01/2014

On behalf of CWCS Managed Hosting we are sorry that you’ve had this issue and we can understand how upset you must feel.

The domain was cancelled when registered to the previous owner prior to a change of ownership in March 2013. The cancelled status was then migrated across with the details of the account.

If a domain is set as cancelled, our system will not auto renew it (if it did, we would be sending auto renews to customers who had cancelled their domains!). To renew a cancelled domain just needs a call or email to us.

We have confirmed with the domain registrar that they sent you at least two reminders prior to your domain being cancelled.

We would have been more than happy to advise on or help with the renewal process if you were not sure what to do about these reminders. This too would have prevented domain cancellation.

As soon as we were made aware of the situation - when you contacted our Technical Support service on Saturday, 18th January 2014 - we were able to rectify everything within 65 minutes.

We did not invoice, charge you or take payment regarding this domain renewal. And as a show of goodwill we have renewed your domains free of charge until December 2017. We have also offered you free hosting.

We hope that this has not affected your business too much and we’d be happy to chat to you further if you have any unresolved questions.

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★★★★★

“Exceptional Service / Good Value for Money / Best Support”

Written on: 16/12/2013 by charlie4616 (1 review written)

I have used CWCS for all our Co-Lo Data Centre needs for several years now. What attracted us to CWCS in the first place was value for money. We have gone back several times to extend our requirements and each time they show huge flexibility. Several of our own server VM issues has raised the need to log support tickets with CWCS for assistance and due to the response time and fantastic communication and support from the tech staff I just felt such a company like this was well deserved of my… Read Full Review

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★★★★★

“Superb service”

Written on: 10/12/2013

I have used cwcs since the beginning of our company in 1999 and have found their service flawless. Would recommend them to every one… Read Full Review

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★★★★☆

“Good, ”

Written on: 03/12/2013

We've has a few problems here and there but the CWCS staff have always responded quickly to resolve the issues for us in a professional manner. Very pleased with the service… Read Full Review

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★★★★☆

“Fast, reliable with great support”

Written on: 28/11/2013 by fender44 (1 review written)

I have used CWCS web hosting for 7 years. Performance and response has been fast, the uptime excellent and on the very rare occasion when I have needed support, the response has been immediate and excellent. My only gripe is that they do not send out advance notice BEFORE the start of the cancellation period, to warn that either that payment is due or cancellation is required - at least they did not with me - and I got caught out by it. This is the only reason for 4 stars rather than… Read Full Review

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★★★★★

“Basic web and email starter package.”

Written on: 27/11/2013 by aydeeoh (1 review written)

The setting up of the package was very straightforward. There was a problem with my DNS record for email but it was rectified very quickly. I have been using the system for a number of years now and have not had any problems. I know that there are various upgrade options available which I may take up in the future. Also billing is very straightforward. Highly recommended… Read Full Review

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★★★★★

“Perfect service and support”

Written on: 22/11/2013

These guys have given amazing service for the last couple of years. He is always happy to help and is always there to deal with any issues on the phone promptly and efficiently. We have also just made a transition from a windows to a linux server at the same time as launching a new website - which could have been a potential nightmare, but the transition happened quickly and efficiently as they worked really closely with us to make it happen. Cannot recommend them enough ... thanks guys… Read Full Review

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★★★★★

“Very good service”

Written on: 08/11/2013

We've been using CWCS for several years now and the service has been consistently good. Reliability has been excellent and the helpdesk have sorted out any queries very quickly and smoothly… Read Full Review

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★★★★★

“Good service”

Written on: 08/11/2013

I've been with CWCS for over five years now, they provide an excellent and reliable service and are very responsive to feedback… Read Full Review

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★★★★★

“Great staff and speedy, concise support”

Written on: 07/11/2013

We've had our hosting with CWCS for almost 8 years now. In that time they've proved to be reliable, quick to respond and keen to help on the odd occasion a problem has arisen. The support staff are excellent even when dealing with them 'out of hours'. They definitely know their stuff. They're not the cheapest of hosts but the level of service provided is commensurate with the cost. You get what you pay for with hosting and with CWCS you do indeed get a lot!… Read Full Review

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★★★★★

“Quality Service and Excellent Support”

Written on: 06/11/2013 by percsol (2 reviews written)

My company has two Virtual Linux Servers with CWCS both of which are managed by PLESK. We get high reliability with these Servers but if an issue has been reported by one of our clients, the CWCS Support Team has always responded promptly and communicated clearly to get the issue resolved. We would recommend the services provided by CWCS because they deliver what they say… Read Full Review

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★★★★★

“CWCS - 1st Class”

Written on: 01/11/2013 by itechtrading (1 review written)

I have a dedicated server at CWCS and host several websites for my clients as well as my business. If i have any questions or issues, the support is first class. In four years i have never had to contact them regarding downtime as there simply has not been any. I would recommend CWCS to anyone who requires first class service and support… Read Full Review

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★★★★★

“Pleasure to work with!”

Written on: 31/10/2013 by JaneRussell (1 review written)

Pearl & Deane have used CWCS' services since 2008. CWCS are a pleasure to work with and we have an excellent working relationship with them. We have stayed with CWCS as they offer reliable, fast and efficient solutions for our business needs. Thank you to the CWCS team for all your help… Read Full Review

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★★★★★

“Club website”

Written on: 29/10/2013 by TedLewis (1 review written)

I have used CWCS web hosing for over five years. I have found the managers to be most cooperative and pleasant guys to talk to. They are always ready to assist in solving problems and do so most courteously… Read Full Review

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