UK Cheapest www.uk-cheapest.co.uk Reviews

★★★★☆
4.2 / 5
81% of users recommend this
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Latest Reviews

★☆☆☆☆

“Very bad reaction for a domain transfer!!!”

Written on: 27/11/2017

Very bad reaction for a domain transfer!!! I wrote that I want to TRANSFER MY DOMAIN with a clear indication that I need a Epp code. After a few hours of waiting, I received a letter with unclear proposals to transfer my domain. After I re-wrote, I want to Epp code, they told me the status of my pending issue the second category1 This way you can wait forever… Read Full Review

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★★★★★

“Excellent”

Written on: 25/10/2017 by Andersonim318 (1 review written)

I asked to sort out one little thing ( it wasn't a problem, just a little issue ). Didn't expect to get it done. It was sorted very quickly and with no additional questions. Using the Cheapest-UK services for 8 years and very happy. It's worth it. Thank you very much :)… Read Full Review

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★★★★★

“Excellent Service”

Written on: 20/10/2017 by client148320 (1 review written)

My site was upgraded to SSL quickly and efficiently with no effort on my part… Read Full Review

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★★★★★

“Incomplete order saved”

Written on: 08/10/2017 by sbSanders43 (1 review written)

Your system recorded an incomplete order and added an invoice, which is a fault in my opinion. YOur staff were very helpful and attended to the issue promptly, bringing it to a satisfactory conclusion. I don't want to add to the above as in the main I see these surveys on people who are already doing a good job quite pointless. They are basically something dreamt up by people without a proper job to create work and waste time in meetings. Why do you not just ask to provide feedback if a… Read Full Review

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★☆☆☆☆

“Absolutely awful service and support team are rude.”

Written on: 19/09/2017 by 170Almeida (1 review written)

Frequent server issues will cause your site and email to go down for up to and over a week at a time. Two examples: built a site for a client and within first two months it went down for over a week, including their email. They lost a lot of business. Ukcheapest offered a discount on the following year's hosting!, worth about £25. Just over a month after this their site is down AGAIN...currently counting the days. Another example is similar. More recently I built another site for another… Read Full Review

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★☆☆☆☆

“Terrible - Avoid at all costs”

Written on: 17/09/2017 by MatthewDowling132 (1 review written)

Websites go down far to often. Last month my website was down for an entire week. This month it has been down twice and has currently been down for over a day! The support is woeful. They take a minimum of 48 hours to reply to a ticket and the live chat is even worse. Not even a phone number on the website to contact. Will be moving my websites and domains to a new company… Read Full Review

Slantey95's Comment

Written on: 19/09/2017

I totally agree. This company is completely awful. I have just written my own review. Now moving all domains to new host. This company have not once apologised for all the trouble and lost business they have caused me. I have had sites go down for over a week! Not fit for purpose!

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★★☆☆☆

“Feeble”

Written on: 16/09/2017 by Jean336 (1 review written)

Rather feeble. Had to cancel my budget hosting before they would fix it. Told me the site was fine - it may have been in their support office but no one else in the whole wide world could see my website. Now today the server has been down for 6 hours so far. flippin' useless… Read Full Review

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★★★☆☆

“Too Slow and change your passwords without warning!”

Written on: 11/09/2017

I only have a budget hosting account so am fully aware that it's not going to be lighting fast but page loads or horrendously slow from their shared servers. They have also changed 2 of my passwords without warning or consultation and one of them was the database password that runs wordpress so they essentially broke my site and then sent me an e-mail letting me know they've changed the password. Very unprofessional. Would only recommend UK Cheapest for price but not service… Read Full Review

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★★★★★

“Cheap cost ”

Written on: 28/08/2017 by Jackh242 (1 review written)

Very good support. Level 1 helped me a lot to sort out my issue… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 11/08/2017 by AllysonPoole486 (1 review written)

This company has servers that go down without warning for a number of days. Be warned If you want to be without your service without warning for days, host with uk-cheapest … Read Full Review

Jakel's Comment

Written on: 19/09/2017

Even I had the worst experience. Pathetic service.

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★★★☆☆

“Would I Recommend?”

Written on: 08/08/2017

Reading through the reviews, I would say I have myself also experienced issues with down time on this provider. However, I would like to make a few things a bit clearer for the potential user. Firstly, it is claimed that UK-Cheapest are a cheap host. I would agree to this in regards to their web addresses for the UK, but would not necessarily same the same for the hosting as I am able to find similar deals for the same package on many other websites at a fraction of the cost. Secondly, in… Read Full Review

Benlondon's Comment

Written on: 08/08/2017

They're not all bad. But we're not talking about 30 mins downtime here and there. I have over 3 sold days of downtime in Jan 2014. Mistakenly thought it was a one off which would never be repeated and now have 50 hours and counting downtime again (all websites + all email!)

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Seroxatmad's Comment

Written on: 08/08/2017

Exactly....personal email bad enough (but having problems waiting for password resets etc) but my business emails i am been ignored so on sprting another hosting company out as we speak...annoyed i transfered all my domains into this comapny

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★☆☆☆☆

“DO NOT USE, absolutely shocking service”

Written on: 08/08/2017 by mlfoote123 (1 review written)

This poor excuse for a business have been hosting my site for just over a month and it has been down for 2 days with no ETA of when it will be fixed. Please do not use. I have now lost a new client because of them… Read Full Review

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★☆☆☆☆

“Avoid at all costs, terrible hosting, terrible service”

Written on: 07/08/2017 by danielfoley22 (1 review written)

How has this company not gone bust? seriously? if they are not getting their servers hacked and losing customer websites, they are having downtime of their own fairly regularly with no website or email services and poor customer support, well I say poor, it can take them a week to respond to a ticket. I know they are cheap so you can't expect perfection, but honestly, pay a little more and get a reliable host who have site redundancy. Moving everything away, I hope they learn their lesson and… Read Full Review

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★☆☆☆☆

“Latest downtime was last straw”

Written on: 07/08/2017 by benlondon (4 reviews written)

Most of the time UKC are OK but when they go down, they go down spectacularly! In Jan 2014 my sites were down for a couple of days. I nearly left them then but gave them the benefit of the doubt. Then around midday yesterday (6th Aug 2017) all my sites & email went down. 24 hours later it's all still down and they're saying it's going to be another 24 hours to restore. Just completely unacceptable particularly when the same thing happened before and I assumed they would have put measures in… Read Full Review

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★☆☆☆☆

“Possibly the worst support I've ever experienced”

Written on: 07/08/2017 by Gustafsonxa25 (1 review written)

My second MAJOR outage with this shambles - the last one being a whopper a couple of years ago - I should have baled back then, but never...I'm now faced with no domain, no email ...& angry customers - frankly it's embarrassing & make me look mickey mouse. Their 1st line support is woeful (not even sure what purpose the serve), their second line support don't provide sufficient updates...frankly I'm in the dark other than "we're restoring some data - could take 24hrs - next update in 8 hours… Read Full Review

Benlondon's Comment

Written on: 07/08/2017

I'm in the same boat. Nearly left a couple of months ago (but didn't mainly 'cos I was so busy with other stuff) and now bitterly regretting it.

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★★★☆☆

“personal and business domains down”

Written on: 07/08/2017 by seroxatmad (2 reviews written)

I work as a limited company contractor and having no email for agencies to contact me may result in a missed opportunity - whilst I sit at home earning no money. Both domains websites and email is down… Read Full Review

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★☆☆☆☆

“No response - cannot use domains despite paying for them.”

Written on: 17/07/2017 by Penelope177 (1 review written)

We bought two new domains, paid our invoices yet they are not available to configure to go live and invoices are showing as unpaid. we raised a support ticket, they asked for proof of payment which we provided - but since heard nothing. EXTREMELY POOR CUSTOMER SERVICE… Read Full Review

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★☆☆☆☆

“Website and email down for a week”

Written on: 16/07/2017 by FernandoMeier (1 review written)

Our website and email are frequently down for up to several hours which is really disruptive to our organisation. A recent hacking incident has left us without a website or access to email for a week. Although UK cheapest are publishing twice daily updates, we have no idea when our website will be up and running or even if they will be able to recover our data. They don't appear to have any disaster recover plan, gave no explanation of what the problem is and their compensation offer amounts to… Read Full Review

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★☆☆☆☆

“Unbelievable shambles”

Written on: 15/07/2017 by Cyclopic (1 review written)

Have hosted various websites with UK-Cheapest for at least 5 years. Have had various issues but in the past the price/performance ratio has been acceptable. However in January many of UK-Cheapest websites including mine were hacked and defaced. UK-Cheapest did not inform me, they don't when there is a problem - they wait for you to find out - but they did rectify the situation reasonably quickly. However on July 8th 2017 one of their servers died and 8 days later I can still not receive or… Read Full Review

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★☆☆☆☆

“Shockingly poor service”

Written on: 14/07/2017 by 454Coleman (1 review written)

I took out a hosting package in January and started to build my website using their plesk builder. It took me a while to realise that there was an error in the system which caused everything to appear on every page. On reporting this error I was fobbed off by the online chat, then ignored for over a week once I'd opened a ticket. Numerous tickets later and still no response I asked for a refund of the "site builder" which was repaid. I decided to leave my domain with them and use them just for… Read Full Review

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