One www.one.com Reviews

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Latest Reviews

★☆☆☆☆

“Awful !!! Never recommend to others. Not available to...”

Written on: 22/01/2018 by viklem (1 review written)

Awful !!! Never recommend to others. Not available to cancel or downgrade subscription... I had remove all my video files from my site... because video player is really rubbish, video encoding takes few months and never done. Disc usage shows 26.4 gb of real 13.5 gb ... no contact with admin... shorter: Don't subscribe!… Read Full Review

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★☆☆☆☆

“One.Com Appalling Service & don't give a duck attitude.”

Written on: 13/06/2017

I've had the same problem as many others with difficulty cancelling a website with one.com that I no longer want, because I didn't manage to achieve this within 30 days prior to expiry. First they doubled my bill since last year by adding a Premium website builder that I didn't want or ask for,I queried at least twice why this increase from £55 to £106, but got ignored. I eventually managed to delete that additional service through control panel but couldn't cancel the auto-renewal from said… Read Full Review

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★☆☆☆☆

“Avoid them”

Written on: 24/01/2017 by minne1909 (1 review written)

i decided to go with them as they offer a one stop solution, after they took payment they sent an email with a registration form to sign i did this next they want government id - so a faceless company will have my account details - signature and ID!!! i refused to give them id and pointed out that other hosting companies don't require it so refund my money 0 they pretty much said tough and am still fighting for the refund. NO STAR RATING… Read Full Review

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★☆☆☆☆

“AWFUL SERVICE”

Written on: 16/01/2017 by Andrews395 (1 review written)

We have been with Onecom just over a year and a half. They provide our telephones and internet. To say the service is appalling is an understatement. A week ( or sometimes a day ) does not go by when things do not work. You are promised a phone call back,but after waiting and waiting you call again complaining as nothing comes back. Eventually, after the fault is found and service has resumed you have lost hours of your own time as well as custom/trade because people could not get hold of you… Read Full Review

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★☆☆☆☆

“Appalling Customer Service ”

Written on: 03/11/2016 by Moranaw127 (1 review written)

I wish I had read the reviews before I signed up to One.com. I have been trying to cancel my subscription since March but nobody listens in Chat sessions and emails are left unanswered. Avoid this company at all costs… Read Full Review

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Dingding1's Comment

Written on: 06/01/2017

Oh dear. I just joined them twice. I am a member here but didn't check first - other reviews seems OK. Oh well - probably the same as the one I moved from (fatcow).

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★☆☆☆☆

“Won't cancel my account”

Written on: 10/10/2016 by Pughyi56 (1 review written)

Please, please don't use one.com. They have threatened me by email, increased the renewal fee to a ridiculous amount and have sold my debt onto a management company. I tried to cancel after the first year (before the renewal date) and they refused to send me a cancellation link. Then after I told them that I no longer wanted their web space they stopped replying to my emails a month later they automatically renewed my subscription for £50 and again I told them I wanted to cancel it. There… Read Full Review

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★☆☆☆☆

“You cancel the service but they force you to continue...”

Written on: 11/08/2016 by 174Haley (1 review written)

You cancel the service but they force you to continue to pay for at least another year. There is $12 reminder fee when they remind you to pay the bill that should have been canceled. Stay away from this company!!!… Read Full Review

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★☆☆☆☆

“Onecom should change there name to NOCOM”

Written on: 10/07/2016

1 Review Published 3 seconds ago Onecom should change there name to NOCOM We had a terrible time with Onecom and Vodafone. I was contacted by a Onecom representative as our contract with EE come to an end . I was driving at the time , maneuvered my way through traffic agreeing to take out a contract with them, unknowingly agreeing to a 3 year deal for our 2 business mobile contracts . We have tried several times to cancel (within the cooling off period) but Onecom refuse… Read Full Review

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★☆☆☆☆

“My son is was 14 at the time and his 13 year old...”

Written on: 19/04/2016

My son is was 14 at the time and his 13 year old friend signed up for the services of this company without my knowledge even though I have warned him before about companies like this. My son sent them a cancelation email and thought it was done with. now he has received a bill in his name for the amount of $36.48 and then was charged even more for late fees for a total of $48.48. The letter was dated March 14th but we didn't even receive the letter until the first of April but he is being… Read Full Review

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★☆☆☆☆

“THREATENING ME WITH DEBT”

Written on: 07/02/2016 by zade123 (1 review written)

Free trial expired, they took the liberty to autorenew it, without even having my bank information or anything. Now they say I have a debt with them of 50€, and even sold my debt to a fuckng debt collecting agency in Spain. STAY WAY FROM THEM… Read Full Review

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★★☆☆☆

“Website supended without good reason - slow to reinstate”

Written on: 21/12/2015 by MeadowSullivan238 (1 review written)

Initially happy now feeling frustrated, got the website to work and it all sorted (as I thought) now one.com have suspended my website and account without prior notice, they wanted ID, sent by return and here I am five days later still without an ability to access my website or emails. All very frustrating. Oddly enough they are not offering to chat any more now they have my money… Read Full Review

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★☆☆☆☆

“THE WORST!!!!!!!!!!!!!!!”

Written on: 09/12/2015 by james0111 (1 review written)

Once they have got your money they couldnt care less. Customer service doesnt exist, they refused to correct the details they hold on me and I even even had to report them to Trading Standards… Read Full Review

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★☆☆☆☆

“Gone Down Hill Fast”

Written on: 18/10/2015 by ThomasButcher352 (1 review written)

One.com provided an excellent service but sadly this was short lived. I had signed up many clients to their service as it was an all in 1 solution. However, they have now decided to remove Bix and replace it with rushfiles. These are completely different to what I signed my cients up to and sadly my clients are no longer interested in one.com. Its caused a me a massive headache and clients are no longer happy with the product and services offered by one.com… Read Full Review

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★☆☆☆☆

“Deceptive use of subscriptions on average web hosting”

Written on: 31/07/2015 by timpwbaker (1 review written)

An average hosting service. Regular short downtime and only one SQL database can be annoying, but support is ok and it's simple to use. However be aware of their deceptive use of subscriptions. I thought I was purchasing 12 months web hosting from one.com, and when I no longer needed it ignored their renewal notices. Little did I know one.com had signed me up to a subscription service (something they tuck away in the Ts and Cs). So you can imagine my shock when I received a notice from a debt… Read Full Review

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★★☆☆☆

“What supporrt”

Written on: 01/04/2015 by AvaGoodwin459 (1 review written)

no chat support as offered for days. Send email complaint and no response. Eventually get in touch with chat and useless, seemingly very unintelligent person ignores what I write and just posts automatic responses like how can I help? weird. I had asked why no support over last few days. response. we offer 24/7 support. Then when had enough went to write had enough and wanted complaints email the chat freezes. No more support and I am unable to send. and before you say. I checked the internet… Read Full Review

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★☆☆☆☆

“Disgraceful Company. AVOID!!! ”

Written on: 20/03/2015 by Dudleyqf408 (1 review written)

I wrote to cancel my domain and account last September when it was due for renewal. Out of the blue this month I started receiving chasing emails for an outstanding invoice totalling £33.76. This in itself is awful considering the first year cost £10 for both domain and hosting. I wrote back explaining that I cancelled it and initially received a very blunt response saying I have to pay it. I wrote once more, only to receive an even more blunt email back to say that it is now in the hands of… Read Full Review

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Mac1234567's Comment

Written on: 09/07/2015

AVOID this company they operate an auto renew policy even if you don't want to keep the domain. If you fail to cancel 30 days before the renewal they still charge you the next year's subscription in full. If you don't pay they charge you £10 for every letter they send you. Their customer service is disgraceful!! There is no phone number to contact them and their live support is useless. My domain was £15 for the year then they applied the £10 penalty for late payment for something that costs £15. AVOID them at all costs

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★☆☆☆☆

“One.com absolutely awful service (not cheap Internet...”

Written on: 17/11/2014 by AdysonCopeland (1 review written)

I opened my account with one and then totally forgot about it following a family death shortly afterwards.. Out of the blue a debt collection agency start making contact about the contract that I had broken and demanded payment for £27.00 The most peculiar part about all of this is my contract had not quite expired and I received no emails from one about anything. Heavy handed approach and totally unforgivable. Avoid! … Read Full Review

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★☆☆☆☆

“Crazy faceless support service”

Written on: 22/06/2014 by Rooney117 (1 review written)

Having a terrible time trying to get any answers from one.com and not impressed that if like me you're a little new to all this stuff there is no-one to talk to. I've now sent my fourth email trying to sort something out and I seem to waste 24 hours to be told 'I didn't quite understand your question' How can this be a better business model that speaking to someone. Crazy… Read Full Review

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One.com's Comment

Written on: 23/06/2014

Hi Rooney,

We are very sorry to learn that you have been having problems communicating with our customer support via email. Did you know that we also offer a 24/7 Live Help in English?

If you still can't get a response to your question, feel free to contact me directly and I will do my best to assist you, no matter the question.

Regards,
Stephanie | One.com

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★☆☆☆☆

“Abusing Customer Trust and Poor Service”

Written on: 20/05/2014 by Braedon179 (1 review written)

As most of the reviews about One.Com, I'm disgusted by the poor service and tricks that this Dubai-Based company is using to get customers to renew automatically the subscription. Creating an account is easy and not expensive but when it comes to stop using them, you need to cancel the auto subscription by sending an email. In my case they sent letter by post (to my old address) and their emails went to my spams box. As their do not use the phone, their is no one to call you. After contacting… Read Full Review

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One.com's Comment

Written on: 27/05/2014

Hi,

I'm very sorry to hear you have had a bad experience with our services. Let me try and clarify some points for you.

The company One.com was originally established in 2002 in Denmark. We have offices in Copenhagen, Dubai and also India. Only a part of the company is located in Dubai. Most of our support and our managers are located in Copenhagen. You can find more about the history of our company on our website.

We are glad to hear you find the creation of accounts simple and inexpensive. For the cancellation, we offer two methods. You can either cancel via the link of cancellation that gets sent to the registered email address for the account, or you can send a written request so our customer support can process the cancellation for you.

To receive the link to cancel, you can either contact us by email, but if you are in a rush, we also offer a 24/7 Live Help that can easily send you the link to cancel, so you can process the cancellation as fast as possible,

One.com does not provide telephone support, the reason being that it is impossible to offer a quality product at an attractive price without making some compromises. We have decided to compromise on human resources rather than the technical; thus, we have not employed a team of hotline personnel waiting to answer customer telephone enquiries.

The cancellation email is indeed the same for all, but if you have any questions concerning the procedure, we gladly personalise the response to your question.

Our auto-renewal policy is applied to all our customers and you can find it in our FAQ, in our terms of business, second paragraph and in your renewal email sent to you 60 days before the anniversary date of your account.
In this renewal email you can read the following text:
"One.com renews your subscription automatically to maintain safety for your data and for your domain. Automatic renewal ensures that an oversight of payment due to a vacation or missing update of address will not cause loss of data and lost domain."
This way you get informed of the pending renewal of your account.

We would very much like to investigate your case further, if you would let us. For that, please contact our Customer Care department directly via email. We hope to hear from you.

Regards,
Stephanie / One.com

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★☆☆☆☆

“Will destroy your business these guys are a joke!”

Written on: 03/04/2014 by Marsh51 (1 review written)

Disgusting, rude style customer service, nothing ever works, poor product even worse service. Use one.com if you want to go bankrupt via a failed business. I would rather be robbed than give the animals another penny! 0 stars out of 100! Currently taking them to court for over £200'000 in lost earnings! … Read Full Review

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One.com's Comment

Written on: 23/04/2014

Hi,

I am very sorry to learn that you are disatisfied with the service and the support you were given.
Could you send me an e-mail your domain name? I would very much like to follow up on that issue.

Regards,
Stephanie | One.com

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