E Courier Reviews - www.ecourier.co.uk

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Latest Reviews

★☆☆☆☆

“These people are incompetent & it's more customer...”

Written on: 08/10/2015 by McManusnn324 (1 review written)

Do you have a lot of spare time at work and nothing better to do then be on the phone for hours? If so ecourier is the perfect service for you. They are rude, incompetent and made most mistakes then I can be bothered to write about. 1. I didn't have an account, they never asked and almost charged another company for my deliveries because we had a similar business name. This set me back half a day and they never apologised. 2. They changed the quote and made it more expensive 3. I had to ring… Read Full Review

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★☆☆☆☆

“HORRIBLE INCOMPETENT UNPROFESSIONAL UNRELIABLE DONT USE!!!”

Written on: 04/12/2014 by SDC00 (1 review written)

booked a bike hours in advance as it had to be collected before a certain time, even made sure the collection was schedule 2 hours before the client was leaving. Was never told when I booked that there was a chance it would be hours late. Had no idea that they were not at the collection point on time time until my client told me 40 minutes later. called to chase and was told it would be another 40 minutes. Called back about 15 minutes later and was told it would be 16 minutes - I questioned if… Read Full Review

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★☆☆☆☆

“ecourier rip off”

Written on: 08/11/2014 by McConnellhd495 (1 review written)

work e courier but not for much longer,ivr just been paid for a week 105 quid for a week when i went to stockport from london,oxford to london,tun wells twice among 20 other jobs,by the time these greedy bummer take off van rental 70 unlesss you have an hour off for doctor appt then it goes up to 120 then 50 fro pda deposit absolute shisteer well clear they pay abs nothing and charge a fortune,they tell you some of our drivers earn 1000 a week bullshot… Read Full Review

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★☆☆☆☆

“Poor customer services”

Written on: 10/11/2013

We recently used ecouria to delvier some packages for our business. Firstly they had not booked us in on the date we had agreed but were only told this when we called to check the day before. Despite giving them all the details of the deliveries, they stated they coudn't 100% guarantee that all of them will be delivered but did not give an alternative. When the drivers arrived, they had not planned their routes and we had to sort that out for them. Not all the packages were delivered but we… Read Full Review

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★☆☆☆☆

“Impolite driver”

Written on: 29/10/2013

I was on my bike on my way home when van overtook me very dangerous at traffic light i was on bike spot infront of cars when van driver from ECOURIER moved to front and start raving his engine and. Swearing on cyclist i ask him y , as traffic green he spat on me and drove away he was calling every names and racially abusing me, he was swearving as he was driving very dangerously, next traffic light he even reversed, I called to make compliant they never cared never call me back for feed back… Read Full Review

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★☆☆☆☆

“Appalling customer services!”

Written on: 28/08/2013 by Vixstar69 (1 review written)

After calling to discuss a cancelled booking I have received terrible service and I am shocked at the attitude of the staff, including the managers who I have spoken to, being told "That's life" and "It's not our responsibility" so I have still been charged the full amount even though no delivery took place! What started as an unfortunate communication problem has resulted in several emails and phone calls wasting my time to no avail because the company policy is all about making money and not… Read Full Review

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★★★★★

“I am surprised that people have problems with them and...”

Written on: 10/03/2011

I am surprised that people have problems with them and their staff. I have always found them really polite, helpful and really friendly. Their website is brilliant for tracking etc and I always find they get to me a lot faster than their average waiting time. All in all one of the best companies I deal with. Efficient, friendly, helpful. Best couriers I have ever used… Read Full Review

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Misteranonymous's Comment

Written on: 17/03/2015

Thanks for the comment Mr Barton :)

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★☆☆☆☆

“incompetent staff, charge to much for van hire, ins,...”

Written on: 21/01/2011

incompetent staff, charge to much for van hire, ins, charge money for any little thing, you can never make money with this company.when you join you have to pay equipment deposit of £1200 when you leave they pay it back over a 9month period which is fair enough incase any summons appear, but in the mean time make up damages done to the vehicle you hired to reduce payment to almost nil so be aware, clients always moaning about the way they opperate… Read Full Review

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The Ecourier's Comment

Written on: 15/02/2011

ecourier operates inline with industry practice and practices fair and consistent employee policies and procedures. Practices are designed to encourage long term commitment to employment. Deposit collection is assisted by a reduced van rental during the build up period. Repayments are made on leaving ecourier depending on the amount of time with the company. General practice is 20% on leaving, the next 40% after 3 month and the remaining 40% after 6 months. This accomodates for outstanding PCN's and possible insurance claims. Vehicle and equipment damage is assessed at the time of departure.
<br/>
<br/>New customers and retention is extremely high for the industry and ecourier remains a leading organisation in terms of employee practice, service and technology.

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The Ecourier's Comment

Written on: 23/02/2011

I found this review not helpful because this is obviously an unhappy ex courier rather than a customer. ecourier operates a fair and impartial employment policy, has many satisfied employees and couriers and has an exceptional list of loyal clients. ecourier reserves the right to protect itself from damange to the property it loans out and conforms with market practice. Deposits are built up over time whilst reduced rental rates are applied. ecourier also ensures that those couriers that work the hardest and have minimal sick days end up with the most jobs and therefore bonuses.Still, as can be seen from this review - ecourier can't make everyone happy all the time! :-)

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★☆☆☆☆

“Sullen and petulant staff failed to inform properly of...”

Written on: 13/09/2010

Sullen and petulant staff failed to inform properly of collection time meaning they arrived post-working hours. They then blamed me and slammed the phone down! Completely ruined any hope of delivering the parcel on time.

Even before ordering I was given the run-around from department to department. They offer good value, but this is due to shoddy workmanship and abusive staff. AVOID AT ALL COSTS… Read Full Review

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★★★★★

“I find it difficult to see how they lost your parcel,...”

Written on: 13/04/2010

I find it difficult to see how they lost your parcel, when they have their real time tracking facility, where you can track the couriers every move from collection to delivery!

I have used 15<20 different couriers over the many years and Ecourier in terms of technology and service are far the best!… Read Full Review

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★★★★★

“Much better than the rest. Super fast. Amazing IT -...”

Written on: 16/05/2008

Much better than the rest. Super fast. Amazing IT - you can watch your courier moving online… Read Full Review

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☆☆☆☆☆

“Fairly quick to arrive ... 55mins. Lost parcel. Use...”

Written on: 28/02/2008

Fairly quick to arrive ... 55mins. Lost parcel. Use ecourier at ones own risk. It took 9 days to locate the parcel and only offered £10 compensation… Read Full Review

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