Asda Opticians Reviews - opticians.asda.com

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Latest Reviews

★★☆☆☆

“takes to long”

Written on: 31/03/2020 by tonymara (1 review written)

I purchased a pair of glasses from asda optitions after having to wait four weeks for the appointment date. I found the glasses hard to see through and went back after giving them a go for two weeks only to be advised I could get an appointment to have the glasses looked in another four weeks I felt there should of been someone on hand for these types of problems and that everything seems to be a four week wait to be seen to. afraid I shan't be purchasing from asda optitions again… Read Full Review

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★★★★★

“Well, that surprised me”

Written on: 26/01/2020 by WarrenButlin (1 review written)

Quoted over £300 for pair of glasses at my usual optician, I went to Asda Superstore in Waterlooville. I spoke to one of their sales personnel about all my requirements & was told that £80 is what it would cost. Well, if it went wrong I could use them as spares. Eight days later they text me to say my glasses were ready. I tried them on and wow! Fabulous, verifocals with thin lens. My only regret was I should have ordered 2 pairs for £120! I will be returning to order a spare pair. Asda for… Read Full Review

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★★★★☆

“Excellent service ”

Written on: 23/12/2019 by Queeg4000 (1 review written)

Had my eyes tested elsewhere for free and took my prescription to Asda on December 13th. Paid £45 for their cheapest frames and varifocal lenses. Having worn Essilor lenses in the past at 3 times this price, and being warned not to buy cheap varifocals, I thought I was taking a gamble but was told if I have any problems I could take them back within 3 weeks for a refund, so took the plunge. Told they would be ready for December 27th but had a message on the 21st to say they were… Read Full Review

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★☆☆☆☆

“Painfully slow and misleading information in emails”

Written on: 19/12/2019 by lorraineennis (1 review written)

Ordered lenses on 7th December in plenty of time for Christmas and now 20th and still waiting! They were apparently despatched in 13th and the email said via Royal Mail 48hr. Have emailed (no response) and then telephoned. Was told they had been despatched on 13th but the email saying via Royal Mail 48hr was ‘incorrect’. Still waiting..... let’s hope they arrive before Christmas or I will be livid. Won’t be using again and wouldn’t recommend… Read Full Review

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★★★★☆

“Friendly professional staff. ”

Written on: 02/11/2019 by simonjulia (1 review written)

When I went for my eye test; the computers had crashed across the network. This wasn't anyone's fault so I got my eyes tested at a nearby optician on this occasion. When I returned to purchase my frames, they were happy to accept the prescription. I received my first pair in eight days. They're every bit as good as previous pairs I've had at several times the price. The only problem was the time I would have had to wait for another appointment.For this reason, I went to a nearby optician for… Read Full Review

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Simonjulia's Response to simonjulia's Review

Written on: 20/02/2020

Just an update to the above, I got the second pair on Monday the 4th. problems (minor) have been swiftly and efficiently addressed. I'd highly recommend the Spondon branch .

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★★★★★

“Great service Bromborough”

Written on: 18/10/2019 by PeteCol (1 review written)

I have bought two pairs of varifocal spectacles from the store in Brombourgh, Wirral. From eye test to dispensing the service was excellent. Exactly what you would expect from a professional service. I usually pay a lot of money just for lenses and I'm very pedantic about such matters. I must say I am very pleased with the 'standard' varifocal lenses supplied by Asda and with the incredible low price. I recommend Asda and will buy again… Read Full Review

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★★★★★

“Scunthorpe optician ”

Written on: 17/08/2019 by Mead63 (1 review written)

Been to scunthorpe asda opticians today where an optician who has worked there several years gave his time and experience to make sure I got the correct glasses and that they were fitted correctly, the optician concerned was very pleasant, professional, and went above and beyond to help me. Tried to leave a review previously again to say how great my experience with him was when visiting before. A great ambassador for the scunthorpe branch and a great experience… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 07/04/2019 by Leesmitho1 (1 review written)

Had to wait 2months for the next available weekend appointment then they called me less than an hour before the appointment to cancel it. The women who called was rude and very unhelpfull and said the next weekend appointment was in another month. Customer service is a disgrace for a big company like asda… Read Full Review

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★☆☆☆☆

“Did not carewe”

Written on: 10/02/2019

Went to Add a next to the Trafford centre, to pickup my glasses. I was met by a member of staff. I told that the glasses did not fell right (they need the arms adjusting) she told that's what I asked for and continue to clean the glasses while listening to another member of staff talking to a customer .then she just put them in a case and said there you go. I did not want to make a seen so I left. I will never go there again… Read Full Review

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★☆☆☆☆

“Utter rubbish ”

Written on: 03/02/2019 by Crosszd358 (1 review written)

Went to Rotherham in July bought two pairs of varifocals I could not see through them was told to try them so every two weeks I returned and was told they needed adjustments in September they did another eye test with different results they arrived after two weeks and I cannot see through them as well I have returned twice with these and on the last visit I was told that my old glasses was made too weak for me and that is why I can see through them better than the Asda ones I’m now £250 down… Read Full Review

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★☆☆☆☆

“Cheep but not cheerful st cheep and nastyj”

Written on: 22/11/2018 by kcScott404 (1 review written)

Asda colchester. Took perfectly fine script. Ordered glasses from woman who talked about herself so i know her life history but she didnt bother doing her job. Hence received useless glasses… Read Full Review

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★★★★★

“the best yet”

Written on: 07/08/2018 by Clayshooters (1 review written)

At last an optician that knows what she's doing, the lady I saw was very helpful and thorough, unlike the two high street opticians I have been so unfortunate to visit previously. Had a good knowledge of prescription glasses for sport (clay shooting in my instance) which was a breath of fresh air and gave me confidence in taking my prescription insert to them to be glazed. I would recommend the Barry branch to anyone in the area… Read Full Review

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★☆☆☆☆

“asda opticians hessle rd hull”

Written on: 04/04/2018 by karlwittner (1 review written)

got my glasses 2 weeks ago and they are the most uncomfortable glasses I've ever had,the nose piece cuts in making it very sore and they are too low I can pretty much see over the top of the lenses. been back to the store a few times and all I get is we can't do anything. NEVER AGAIN. SHOCKING SERVICE… Read Full Review

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★☆☆☆☆

“Incompetence and ineptitude.”

Written on: 22/03/2018

After waiting 2 weeks and not hearing anything I phoned the Altrincham store to no avail.When I Eventually got through to "customer service" I was assured that the optical dept was open and staffed. I then made a round trip of 20 miles only to find a sign on the desk to the effect that the department was closed till the next day.I went back only to be told that it would "probably be another week".I then gave up and went to Specsavers… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 16/03/2018 by Laura339 (1 review written)

Went in today to pick my glasses ..was served by Asma, what a credit to the company, she had to query something so I carried with my shopping..half way round Asma found me to update me about the query. What a lovely , cheerful young woman. I will be recommending all my family to go to the colne store… Read Full Review

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★☆☆☆☆

“wasted journey”

Written on: 08/12/2017

I made a evening appointment at asda eastlands and had to wait three weeks. I turned up for the appointment and it was all closed up and nobody there. I eventually found an assistant who said the person who should have been there was off sick. I have been there before and they have my contact details but nobody got in touch its disgusting… Read Full Review

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★☆☆☆☆

“An untrained assistant was trying to conduct a...”

Written on: 27/11/2017 by 494McCleary (1 review written)

An untrained assistant was trying to conduct a procedure without success, which made my eyes sore l refused to continue with the eye test as l lost complete confidence with the service., l will not recommend them or return… Read Full Review

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★☆☆☆☆

“Ignorant bad tempered foreign optician at hyde branch”

Written on: 28/08/2017 by 234Collins (1 review written)

I was sent a letter from asda hyde opticians saying I was due for an eye test.Rang to book an appointment,it was engaged 3 times.When I eventually got through I booked an appointment.What a nightmare it was,the person who took my details was useless and kept getting my details wrong..When I had my eyes tested,my glasses kept steaming up,it took ages.When I eventually saw the foreign young optician she was bad tempered, ignorant and spoke to me like I was an idiot.I am 52 and disabled.After… Read Full Review

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★☆☆☆☆

“Dunfermline unprofessional”

Written on: 20/08/2017 by Valentina310 (1 review written)

Felt like all staff were not trained in the job they were supposed to be doing. Optician said no change in prescription yet periphial vision was different. forgot to add prisms to my prescription and then said it was because he forgot to press the button on his computer. glasses took two weeks and when fitted I could not read above 12, but the girl took them away and heated the stems ????? Felt the whole process from start to finish was mickey mouse… Read Full Review

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★★★★★

“Great customer service”

Written on: 25/07/2017 by Lumlum (1 review written)

I attended Asda opticians in Stevenage on 24 July 2017, as the arms of my glasses were in very poor shape and needed replacing. I found the staff very polite and informative. They offered their assistance during all parts of the selection process. Additionally, one particular (very tallented) gentleman repaired my damaged glasses so I could use them confidently, while waiting for my order to be processed. Having had such a positive experience, I look forward to receiving my chosen glasses and I… Read Full Review

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