Asda Opticians Reviews - opticians.asda.com

Click here if this is your business
★★☆☆☆
2.3 / 5
31% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Asda Opticians opticians.asda.com - Ask a question now

Media Gallery for Asda Opticians opticians.asda.com

Asda Opticians opticians.asda.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Ignorant bad tempered foreign optician at hyde branch”

Written on: 28/08/2017 by 234Collins (1 review written)

I was sent a letter from asda hyde opticians saying I was due for an eye test.Rang to book an appointment,it was engaged 3 times.When I eventually got through I booked an appointment.What a nightmare it was,the person who took my details was useless and kept getting my details wrong..When I had my eyes tested,my glasses kept steaming up,it took ages.When I eventually saw the foreign young optician she was bad tempered, ignorant and spoke to me like I was an idiot.I am 52 and disabled.After… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Dunfermline unprofessional”

Written on: 20/08/2017 by Valentina310 (1 review written)

Felt like all staff were not trained in the job they were supposed to be doing. Optician said no change in prescription yet periphial vision was different. forgot to add prisms to my prescription and then said it was because he forgot to press the button on his computer. glasses took two weeks and when fitted I could not read above 12, but the girl took them away and heated the stems ????? Felt the whole process from start to finish was mickey mouse… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Great customer service”

Written on: 25/07/2017 by Lumlum (1 review written)

I attended Asda opticians in Stevenage on 24 July 2017, as the arms of my glasses were in very poor shape and needed replacing. I found the staff very polite and informative. They offered their assistance during all parts of the selection process. Additionally, one particular (very tallented) gentleman repaired my damaged glasses so I could use them confidently, while waiting for my order to be processed. Having had such a positive experience, I look forward to receiving my chosen glasses and I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“am well happy with the service”

Written on: 25/07/2017 by ijUnderwood393 (1 review written)

A lot cheaper than robbin BOOTS ,, ASDA two pairs of galass reglazed for £160....robbin BOOTS £260.70p stay well clear of boots the opticians... Go to ASDA… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“My experience at Asda optician”

Written on: 23/07/2017 by HaileyFournier266 (1 review written)

I've had many pairs of varifocal glasses from my local Asda in South Liverpool and had great friendly professional service and good value every time. I had my eyes tested in the same branch for the first time earlier this year. I was concerned that I was having slight double vision/ghosting on words and text on my T.V. plus my glasses didn't seem to be working for me as they did. Remembering that macular degeneration was within both sides of my family, I was very worried about losing my sight… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Don't enter ”

Written on: 17/06/2017 by Holmanui365 (1 review written)

Went Asda optician Wolstanton in Newcastle under Lyme for an eye test and to purchase glasses with contact lenses. Staff are rude and incompetent. The main optician will not talk to you at all and disregards any questions by ignoring and then barks orders as to what you will do!other staff call you dear and have no idea on how to advise customers. I have payed for two pairs of glasses that are varifocal and I can't use them as the glasses are not wide enough and they are far too heavy. I can't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Wakefield branch....highly recommended”

Written on: 11/05/2017 by cavalry (1 review written)

It isn't often that I feel motivated enough to write a review about anything but I think it's only fair considering the great treatment I received. I feel sure that any other optician would have told me that I was unsuitable for contact lenses but Asda didn't give up on me. They showed a great deal of patience and they come across as a very professional service at a very reasonable price. Trust me, they will go out of their way to help you and that is why I am here to give them 5 stars… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“No guarantee of repair to glasses under warrantly”

Written on: 04/04/2017 by 1946Davis (1 review written)

Got a pair of designer glasses from Asda Inverness in October 2016 at a cost of 99 pounds. Five months later the bridge snapped in two. I had only been using the glasses for a few hours each day at home, mostly for the PC. I returned the broken glasses, along with my receipt and prescription to the Asda Opticians Inverness only to be told that they may not repair the glasses, even when they were still under warranty. I was not happy hearing this and advised the retail assistant that if they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★☆☆☆

“Poor Service”

Written on: 15/03/2017 by Danica263 (1 review written)

I went to Asda Rotherham for an eye test I was passed from assistant to assistant who were more interested in sales and not the customer in hand. Eventually the optician ending up doing some of tests so he could commence the eye test and recommended glasses. I was then passed back to a non interested member of staff who told me to pick frames and after choosing one by myself no assistance from the staff advised it would take 10-14 days to come back from the makers and they would ring me when… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Used them for 3 years, wouldn't go anywhere else”

Written on: 10/03/2017 by RihannaByrd (1 review written)

I have with glasses for 40+ years. I was paying over£300 at Spec savers and Boots, as I need varifocals, thinned lenses, etc. etc. I now get two pairs for£179... Quality, designer frames. Delighted with the lenses. The eye tests I have had have been thorough, the staff very helpful. I use the opticians at Owlcoates, Pudsey. It doesn't bother me, but they don't have quite the choice that boots etc have. But plenty pairs I like and have bought. I now have about 14 pairs, different styles… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“all round nightmare.very rude optician at hyde mcr”

Written on: 25/02/2017 by AxelMcCurdy (1 review written)

Was sent a letter from asda opticians in hyde stating my eye test was overdue so I rang straightaway,was told on the phone to ring back as they were busy.rang back made an appointment.went for my eye test what a nightmare.waited 30mins,as it was busy.had 3 different eye tests,i struggled on one of them,as the spex they gave me kept steaming up.waited 15 mins to see the optician,who was abrupt and ignorant.did more eye tests looking at faraway screen with leters on.she then asked me why I had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Spondon Derby”

Written on: 17/02/2017 by FluffyTheImpaler (1 review written)

My friend had a good experience at Spondon so recommended I give them a go. Having gone through the hard sell with every other optician I've ever been to, Asda Spondons Optical staff were a breath of fresh air. Very professional and very helpful. They asked all the right questions and there was no mention of upgrading to this that or the other. -Who needs designer special coatings and functionality to a depth of 500m oh and these will work in a total vaccuum.- No, none of that. I need specs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Super. Service great price! Swanley Kent.”

Written on: 19/01/2017 by joey345 (1 review written)

Just had my frames reglazed at Swanley Kent very laid back professional staff My frames were Oakley not a bog standard frame but no problem varifocals anti scratch anti glare nice case.£70 great service&really nice staff .thanku! I'll Be back! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“5star service! Greenhithe branch dartford.”

Written on: 01/01/2017 by 473Harrington (1 review written)

I ordered a £40 pair varifocals(greenhithe,dartford) Inc tint anti scratch,anti glare .Took about 7 working days,friendly staff,amazing value &service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unreliable”

Written on: 20/12/2016 by ValentinPhillips (1 review written)

Ordered one pair of varifocals to see if they were any good, before I decide to buy two pairs with better frames. I was told my glasses would take around two weeks, maybe quicker. heard nothing until the two weeks was up, they phoned me to tell me there was a quality control issue at the lab, and I wouldn't get my glasses for another week yet. This means I have to wait until after xmas, if I'd been going away and needed them I'd have a problem. Three weeks, and a maybe, not good enough. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Lack of knowledge”

Written on: 26/11/2016 by xgDickey136 (1 review written)

After my husband attended an appointment on 18th Nov at Fosse Park Leicester we were appalled at the outcome of the test, as my husband has recently had eye surgery for a macular hole, cataract and a retinal peel, he was told that the correct machine was in use and would have to make do with the old type spectacle equipment. After the test was carried out he was told that there was no improvement to the previous prescription he had before the operation, not only that but was also told that the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Just one very rude optician let the rest of the team down”

Written on: 17/11/2016 by Aracelit216 (1 review written)

I went to asda for the first time all was fine. The ooptician who did my test was great as were all the other staff. I picked my glasses up but they were not right. Made me feel giddy and coudnt see well. I took them back and the shop floor staff were really helpful and put me in to have a re test. Thats when it all went wrong. The optician that day was rude, unplaesant and had a very agrgrsive manor. He tried to make out it was my fault fo not wearing the new glasses enpugh despite fact I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Oatlands23's Comment

Written on: 08/03/2017

Yes sadly I too have had problems with getting the correct varifocal.
I have worn 'Boots' prescribed for years and have had no problems.

It's a short story, they were floundering. Couldn't sort it out. Will get a refund, and go back to Boots and pay a small fortune. At least there is peace of mind and no issues.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★☆☆☆

“Lens Coating deteriation”

Written on: 16/11/2016 by Ortizui218 (1 review written)

Tried Asda Opticians for first time. Initially glasses seemed fine but after 11 months the glasses seemed to require cleaning several times a day. Only went to store after about 13 months, to be told the coating had broken down, but now out of guarantee. Disappointed they wouldn't resolve the problem. Now had to replace glasses elsewhere, would have expected more than 12 months of use from pair of glasses. Wont be using Asda anymore… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Don't waste your money.”

Written on: 01/11/2016 by teetees (1 review written)

My review is short, sharp, and straight to the point. If you want decent specs fit for purpose - don't waste your time or money going to ASDA. I bought two pairs from them about a year ago. In the last couple of months both pairs started to fall apart where the spectacle arms join the main frame. It's a disaster waiting to happen. A tiny pin joins these two parts, and constant opening and closing of your specs results in them literally falling apart. I finally managed to glue the parts back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Distance viewing distorted”

Written on: 04/10/2016 by robin320 (1 review written)

Two pairs of vari-focals one tinted one clear for a total of £140 from Asda looked like a good deal. Reading/middle distance viewing ok. Long distance out of focus- car number plates at 3m blurred. Told that I needed to wear for 3 weeks in order to settle down Have had vari -focals for 30 years without a problem. Insisted on getting my money back. Specsavers (Who suplied my old existing pair) charged me £300 for one new pair of vari focal tinted.Far too much but they give good vision through… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview