O2 Reviews - www.o2.co.uk

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Latest Reviews

★☆☆☆☆

“Poor customer service. Issue remains.”

Written on: 05/12/2017 by Suzie777 (2 reviews written)

The patronising customer service is second to none. Effort to sort problem non existent. Issue remains and I will not be renewing contract with o2. I’d advise anyone to stay well away… Read Full Review

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★☆☆☆☆

“ROBBERY”

Written on: 08/10/2017 by Alex8575 (1 review written)

I was on the monthly basis and I was paying £21.00 a month, but ended up paying each month £40-65 ending up paying around £500 per year just for the SIM. Why? Because I used to call a few times to Lithuania during the month. As you would think several minutes doesn't cost you nothing. BUT....I FOUND OUT THAT THEY CHARGED ME £1.50 PER MINUTE. PER MINUTE. Can you believe it? I can't call it other name as TOTAL ROBBERY… Read Full Review

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★★★★★

“Easy and straightforward upgrade”

Written on: 04/10/2017 by Davies1066 (3 reviews written)

Having been messed around so badly by Carphone Warehouse in seeking a new contract I decided to stay with O2 who made the process straightforward and very easy. They offered me the exact same contract that I had from Carphone Warehouse but the way their customer services team dealt with me was in a different world. Carphone Warehouse treated me like an absolute gourd whilst O2 courteous polite and efficient. I have been with O2 for six years now and I've learnt to appreciate that the cheapest… Read Full Review

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★☆☆☆☆

“Enter details of problems on Trustpilot as welll”

Written on: 29/09/2017 by coventrian69 (1 review written)

I have been having a nightmare with O2 and Contract Phones and they fail to respond to communications. In order to bring their position down the list from six to even lower end details of your one star rating on Trustpilot as well My last communication with them was first thing this morning and now I am being ignored again. Look on the right hand side of the O2 site and you will find the email address of the European Directors. Send your email to them both and the UK CEO, full details of… Read Full Review

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★☆☆☆☆

“Hard Sell”

Written on: 24/08/2017 by Colind278 (1 review written)

Customer services rang trying to sell me new offers, The caller would not accept that i am happy with the current agreement and accused me of wasting money, I am a pay as you go customer and do not wish to give my details. He was not the least bit interested in what i had to say, I have been with O2 for more than ten years but when my credit runs out i shall be changing to another company, These hard sell calls from Manchester are too much… Read Full Review

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★☆☆☆☆

“Disgusting and despicable customer service”

Written on: 24/07/2017 by Runrig500 (3 reviews written)

My Father in law has been diagnosed with terminal cancer so my wife travelled to France on 11th July. Since being there her phone has failed, i therefore bought an O2 pay as you go and topped it up with £20 I then on Saturday requested a port in of her existing number and was given a date of 24/7 by online chat. I found a flight for this evening for my son yo take the phone over to France and before booking had another online chat with one oft your representatives who said here was no problem… Read Full Review

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★☆☆☆☆

“Never buy from O2, incompetence convined with indifference”

Written on: 05/07/2017 by JohnPembridgeHore (2 reviews written)

My phone crashed on Sunday 25th June, I went into the O2 store in Richmond on Monday 26th who took the phone in and said it would take between 5-10 days to repair. I was not offered an loan phone. I went into the Richmond O2 store today to find out what was happening with my phone, the staff put me through to the repair centre. The repair centre informed me that they had only received the phone that day! 9 days later. They then said my warranty was invalid because the case was cracked, yet I… Read Full Review

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★☆☆☆☆

“Like New Handset”

Written on: 08/05/2017 by DeeganBuckley (1 review written)

Old Samsung phone died so thought I would try an 02 Like New IPhone5s. BIG mistake. Ended up with two tariffs which in part was my fault (although I would have thought the customer service guy could have mentioned I would have two contracts when he helped me with getting a new sim to replace my old one but hey ho. However, the real big mistake was the handset - 02 say they check them for wear and tear and on/off buttons, camera etc but not convinced they check if they actually work! Only had it… Read Full Review

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★☆☆☆☆

“avoid like the plague ”

Written on: 29/04/2017 by DISGUSTED999 (1 review written)

worst customer service ever, changed my direct debit details online as they say use online when you phone them because you end up waiting ages otherwise. Now 2 days after payment should have been taken 02 text me and say payment overdue and they will charge me £3,50 if I don't pay the bill in the next 4 days. The person at customer services said they couldn't add it onto the next months payment and there was also a chance they could disconnect me of course if this happened I would then have to… Read Full Review

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★☆☆☆☆

“Wrong information provided about payment and payment...”

Written on: 09/04/2017 by 65O'Rourke (1 review written)

Wrong information provided about payment and payment was near £500 more than what it should've been!! Where has that come from?!? Customer service seem to have no idea so where the hell have they justified that!!… Read Full Review

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★☆☆☆☆

“The Worst Company I Have Ever Experianced”

Written on: 13/03/2017 by 437Padilla (1 review written)

Not happy at all with the services 02 are providing. Giving me wrong infomation and wrong delivery days. Also telling me a phone was been preped for delivery when the phone isnt in stock. I would advise futer customer to go with a different provider to a company who knows what there doing. Sorry fir yhe feedback but its the truth… Read Full Review

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★☆☆☆☆

“They are rubbish”

Written on: 04/03/2017 by Thomsonlr81 (1 review written)

Have waited over a week now to have a number ported over this has left me without a phone at a critical time Can get no sense out of their help lines really disappointing… Read Full Review

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★☆☆☆☆

“company built on sham”

Written on: 25/02/2017 by adli (1 review written)

they will get you to buy their services but once they have you they will do what they want and take your money they are not entitled to. their customer service is seriously bad especially when you want to leave them. basically they do not give a monkey once they have you and have your money. no trading standard at all and their service isn't the best… Read Full Review

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★☆☆☆☆

“very poor customer service”

Written on: 04/01/2017 by danc1977 (1 review written)

I have a phone on contract with o2 (not even 2yrs old) it has gone wrong and was sent to repair centre who sent it back saying no fault found. but the fault persisted I returned to the store and the sent away again I get a message saying can you ring the store after 1 week of no one answering I go in 3 members of staff standing around I ask them if there phone is working to be told they don't answer it as its to busy ???? they decide to tell me the phone they had supplied me and was covered for… Read Full Review

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★☆☆☆☆

“cancelling contract nightmare”

Written on: 03/01/2017 by 269Haynes (1 review written)

It is amazing how quick the phone is answered when setting up a new contract compared with how long it takes to cancel one, absolute nightmare you spend over 20 minutes waiting to speak to someone who when they finally answer cannot wait to get you of the phone. I have been a loyal customer for over four years and can safely say they will not receive another penny from me in the future. Stay away from this company at all costs… Read Full Review

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★☆☆☆☆

“Abysmal Customer Service”

Written on: 27/11/2016 by Bimble_Button (1 review written)

Went into two different branches wanting to buy a phone that is due out tomorrow 28th November. In total there must have been 9 staff combined, and not one could be bothered to find the answers all I kept getting told was "I don't know" Not a chance in hell I'd be taking a contract out with them if that's their sales pitch to get a customer interested. Its such a shame that 02 are the only distributor of the phone as I'd happily pay more not to deal with them and give them my money. If I… Read Full Review

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★☆☆☆☆

“Still waiting for my complaint to be dealt with”

Written on: 11/11/2016 by EAshburn (3 reviews written)

Time as contract customer: 3 years and 4 months Time as O2 customer: 5 years + Current device: Lumia 950 I am writing to express my disgust with the "service" that is advertised by your company but not delivered. My phone was damaged yesterday (7th November 2016) by a pedestrian barging into me, while I was having a conversation on my phone, with such force that my device fell from my hand and the screen shattered upon hitting the ground. This is the second device I have had on pay monthly… Read Full Review

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★☆☆☆☆

“Still waiting ........”

Written on: 21/10/2016 by ArmandoMcCabe (1 review written)

Ordered a phone on Sunday for next day delivery, have waited in for three days now but they keep rescheduling..... complete waste of my time! Never again, really frustrated… Read Full Review

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★★☆☆☆

“Long waits for phone number to activate”

Written on: 03/10/2016 by AnnaWilliams (1 review written)

We were told time and time again that our number would be switched and promised a variety of timeframes "I will personally track it for you and ensure it is done by..." None were kept. After wasting 3 full days on their phone and chat 'help.' I gave up and cancelled within the 14 days cool off period. A complete waste of time!… Read Full Review

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★☆☆☆☆

“Insurance”

Written on: 24/08/2016 by 460Lloyd (1 review written)

Do not insure your phone through O2 they are great at telling you the phone you have is out of stock then offer inferior phones, when you reject these you are placed on a waiting list with no idea or communication as to when a phone will be available, customer service with o2 is a joke… Read Full Review

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