UIA Insurance Reviews

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★★☆☆☆
2.1 / 5
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Latest Reviews

★☆☆☆☆

“Emergency Cover”

Written on: 15/03/2021 by Ratty2 (1 review written)

I have the Signature Insurance which is supposed to be the top level and that includes emergency cover. The issue concerns rats in loft which was reported on the 14th January. Since then very little has been done and there is almost a complete lack of communication from UIA. Phone calls have not been returned e-mails ignored it feels like they just don't care… Read Full Review

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★☆☆☆☆

“BEWARE”

Written on: 21/01/2018 by Melodyl181 (1 review written)

UIA find the smallest thing to not to pay use any other insurance company UIA are TERRIBLE… Read Full Review

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★☆☆☆☆

“UIA are cheating their customers”

Written on: 24/10/2017 by 222fred2222222111111 (1 review written)

I've had home contents insurance with them for over 20 years. They sent me a reminder for £157, on going to their web site they quoted me £80 as a new customer!!! I have never made a claim and they have never offered a 'no claims discount'. When I phoned about their outrageous behaviour they thought it was ok, but did offer a quote of £137. Or I could go with the £80 quote as a new customer. Scandalous. They will never get another penny from me… Read Full Review

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★☆☆☆☆

“DO NOT USE THEM!”

Written on: 27/04/2017 by els1979 (4 reviews written)

Don't bother with these charlatans. They will sell you a policy and do everything they can to renege on it. No good faith here, they treat you like a criminal even when you've been robbed and need to claim just to recover small items and cash. Utter liars… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 22/02/2016 by MateoHoward (1 review written)

I had damage done to my roof where one of my chimney pots fell off and broke a couple of tiles during the winter months. I phoned UIA to get the insurance to fix it but after they sent someone out to look at it they said it was wear and frost damage meaning they would pay out. Most annoying thing is it seems to have effected my no claims and I have a claim of £134.40 against me. What's the point on having insurance if they try and sneak out of paying. I will never use them again… Read Full Review

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★☆☆☆☆

“Useless now looking switch”

Written on: 23/10/2015 by JanaeMcMahon (1 review written)

I had full house and contents insurance with UIA with emergency cover for a number of years and never made a claim until now, we've had a nightmare with rat infestation in the loft of our kitchen extension it's been going on for around 3 months now, even though we are covered for infestation of rats, mice etc UIA have wormed there way out in every way possible not to cover us, we now left with bare electric cables knawed at by the rats, we've had maggots dropping from the ceiling around the… Read Full Review

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★☆☆☆☆

“refused claim”

Written on: 20/11/2014 by Fullerti25 (1 review written)

Had for three years every time it came for renewing I rang and asked that Accidental damage was included in the policy which each time I was told YES it is included. Came to claim for an accidental on Tablet and guess what I was not covered under the Accidental damage section as it was not a home computer!!!!!and low and behold I did not have full accidental damage on my policy. BEWARE this company they LIE to you. If you do use them then 1.Get everything in righting I have now cancelled policy… Read Full Review

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★☆☆☆☆

“won't pay out”

Written on: 02/10/2014 by geRyan36 (1 review written)

This company use a claims firm to get out of paying… Read Full Review

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★★★★★

“FAST and EFFICIENT”

Written on: 09/07/2014 by twChristian128 (1 review written)

I recently had a burglary which was really stressful as the burglar took many things including gold jewellery that was given to me by my father who died last year of cancer. We haven't had to claim in 7 years we have had insurance but unfortunately we had to make our first claim! I was very apprehensive after reading the negative reviews on UIA insurance. Our claim was dealt very quickly and efficiently. The staff were polite and very helpful… Read Full Review

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★☆☆☆☆

“Terrible experience with this company, took out home...”

Written on: 20/12/2013 by legin40421 (1 review written)

Terrible experience with this company, took out home insurance this year as they were recommended by my union . Unfortunately we suffered a break in at our property and rather than be assisted by a loss adjuster in making a claim, a company some 240 miles away were given the task of, what felt like finding a way out of paying ! It felt worse than the actual robbery dealing with them ! Once our claim was settled and UIA sent out our renewal for the following year ,they imposed a… Read Full Review

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★☆☆☆☆

“Hopeless UIA holiday insurance”

Written on: 22/10/2013

I took out holiday insurance and paid for it in full, with a hefty premium for two minor long-standing medical conditions. About three weeks before I was due to travel I was investigated for a terrible headache, and called the insurance to let them know, but that the CT was normal and I was sent home. They later called to say that anything related to the headache, whilst on holiday, would not be covered (despite me taking out the insurance before this happened and paying in full, long before… Read Full Review

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★☆☆☆☆

“Refused to pay my first-ever claim - totally unreliable.”

Written on: 17/10/2013

I had to have my roof completely re-done soon after moving into my new home back in 2007. Early in 2013 high winds (I live on the south coast) blew off several roof tiles, leaving a gaping hole in my roof. I made my first-ever claim to an insurance company and an assessor came to check the damage. UIA turned down the claim, saying that the original work had been sub-standard and that I should seek redress from the builder. Unsurprisingly after five or so years the roofer has disappeared and I… Read Full Review

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★★★★★

“UIA Insurance are far better than the rest”

Written on: 01/10/2013

I have been very surprised to see negative reviews on this site - they are all wrong! No doubt people who havent bothered to chceck if they were covered before making a claim. I have used many insurance companies over the years - UIA are undoubtedly the best. Not only do they offer a very decent price, but the customer service is second to none. Staff are polite and courteous at all times. I had reason to make a cliam recently when watre leaked through my kitchen ceiling. Within a couple of… Read Full Review

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★★★★☆

“Straightforward Home Insurance”

Written on: 05/09/2013 by Homeowner2013 (1 review written)

I've been with UIA for a couple of years now and I've always found them to be very helpful. Thankfully I've never had to claim on my home insurance -either with UIA or previous insurers so I can only base my review on sales and customer service rather than claims experience. I got a quote online which was easy but I had a couple of things I wanted to check before buying so I gave them a call - the sales person was great -informative, helpful and not pushy. Since being a customer I've had… Read Full Review

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★☆☆☆☆

“Worst Insurance Company”

Written on: 01/08/2013

The ceiling collapsed in my daughters bedroom. I went into the eaves & noticed that water had been getting in due to some missing roof tiles. This was collecting on plastic sheeting that was left under the insulation that was installed under a local government incentive. To get a ladder up to look from the outside I had to cut back bushes at the side of the house where I found two tiles that had fallen off the roof (tiles or gaps could not be seen at ground level in the garden). I contacted… Read Full Review

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★★★★★

“Top Notch! ”

Written on: 07/05/2013

Very happy with UIA. Been with them for 5 years, and claimed once a few years ago after a break in. Every thing was dealt with really well and quickly. Price is good each year and customer service is always great They come with my recommendation!… Read Full Review

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★☆☆☆☆

“Nightmare”

Written on: 27/03/2013

We decided to give these a go as my husband is with the union, we have only been with them for 2 months when we noticed a pipe had burst in the kitchen on a Sunday evening around 9.30pm, we called a local plumber who is just around the corner from us ( first mistake as they will not pay us back for this cost ) even though we probably stopped more damage occuring. Once we had got most of the mess cleaned up i then phoned to advise we would ring back on the Monday to confirm all the damage, the… Read Full Review

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Saffronwaldenblues's Comment

Written on: 01/10/2013

Dont recognise this service at all - and ofcourse you have to use their people and pay the excess. That's so they can control it and keep prices down

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★★★★★

“Have been with UIA Insurance for years!”

Written on: 25/03/2013 by jenny_mczzer (1 review written)

I have been with UIA for almost as long as I have been a union member. To date I have never needed to make a claim (fingers crossed it stays like that). However the service they have provided has always been top notch. They never try heavy handed sales tactics and the cost of my policy at renewal time has always been competitive. Never bother me with sales calls or constant sales material. Couldn't be happier!… Read Full Review

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★★★★☆

“Friendly service, understanding, quick response”

Written on: 15/03/2013

Been with UIA for many years but have never had to make claim. Premiums have always been ok ish. My boiler packed up in the recent cold weather and leaked all over the living room. The chap I spoke to at UIA was helpful and seemed genuinely worried about my problem. They sorted for an engineer to come out quickly, he dealt with the problem promptly. Really can't find any fault with any part of thr process. Very happy… Read Full Review

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★☆☆☆☆

“Home Emergency Solutions 24/7, 365 days a year - not so! ”

Written on: 27/01/2013 by wetfeet (1 review written)

It would seem that this service is available providing the shops are not shut and the engineer has not got other priorities. It was on 06.10 hours on Friday 25th Jan we noticed that our Ariston hot water cylinder was leaking at the immersion heater seal. Not to worry, have home emergency cover on our contents policy. Telephoned 08442498455 at 7.57 am. put on hold for 5 mins, constantly being told what a valued customer I was! I rang off. Phoned 08457842842 at 08.03 am. who put me through to… Read Full Review

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