Buy A Car Reviews - www.buyacar.co.uk

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★★★★☆
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Latest Reviews

★☆☆☆☆

“Disgusting customer service”

Written on: 27/11/2017 by Francisco293 (1 review written)

Disgusting customer service, rang at 9am (opening time) and I was promised my application would be reviewed within the hour. Rang multiple times throughout the day and kept being passed around salesman, all of whom couldn’t do anything to help me as ‘Kirk’ (the main man) was busy on the phone. I was promised over and over again I would receive a call back which never happened. They shut at 8pm and I was promised worst case I would receive a call back before then, which never happened. 11… Read Full Review

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★★☆☆☆

“Great service until I started driving the vehicle ”

Written on: 11/09/2017 by Koenighr449 (1 review written)

Flawless customer service until I started driving the vehicle I purchased a B-Max from BuyaCar last week, the process was as follows: 1. Found the car I wanted on their website 2. Paid the £199 deposit 3. Had a nice chat with the person I dealt with 4. Organised my finance through them - took minutes 5. Given a delivery date 6. Received the car on the correct date and in the condition that was promised. A painless experience and a very helpful sales / operations team - who ensured that my… Read Full Review

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★★★★★

“Brilliant experience!”

Written on: 30/05/2017 by Louise.Syallus (1 review written)

initially I was nervous buying a car online. I came across buyacar and they made it look so easy- from sales to operations delivering my car. the two guys I dealt with in operations were very efficient and kept me up to date regarding my order. I received my car within a week. It drives brilliant and in lovely condition as promised. Will definitely recommend buyacar… Read Full Review

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★★★★★

“Great way to buy a car !”

Written on: 27/05/2017 by SilasStuart454 (1 review written)

We thought we'd try out a new process of buying a second hand car so we choose Buyacar.com. From the time it is delived we have of course 14 days to decide it was exactly the car we ordered in the condition we expected . We could not be more delighted with our purchase from the initial customer care when we picked up the phone through to the day it was deliver to our door step by a smiley delivery man who showed us round the car and made sure we were happy with it. The service has been… Read Full Review

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★★★★★

“Awesome experience ”

Written on: 21/02/2017 by Camilleo407 (1 review written)

Excellent customer service. The whole process was hassle free. The car arrived exactly as described. Thank you… Read Full Review

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★★★★★

“Superb!!!”

Written on: 06/06/2016 by tpd1970 (1 review written)

This was my first time buying a car online. Admittedly I was very wary about the whole thing, but it was so simple from start to finish. All I had to do was select a car sign a document and received my car two weeks later.The range and brand of cars is amazing so spoilt for choice, I was totally overwhelmed! I had dealings with two departments at Buyacar and what I will say is that they are warm and friendly, nothing was too much trouble and no question was left unanswered. Even after receiving… Read Full Review

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★★★★★

“Good customer service”

Written on: 03/06/2016 by Gunnzx1992 (1 review written)

Good customer service. My car was delivered as they promised. If you looking to buy your favourite car i would recommend buyacar.co.uk. thank you so much… Read Full Review

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★★★★★

“Excellent service”

Written on: 01/06/2016 by Mrfntastic (1 review written)

Wow after seeing an advert online. I thought let me try. I saw my dream car at an affordable price. Fill up the buying form which was short and easy to understand. The next thing a had a call from the customer service. He was so helpful and kind throughout my purchase even after i got my they call me to find out hows my new car. I would recommend to anyone out there who wish to buy their dream car to use buyacar.co.uk. excellent staff good customer service. Keep up the good work… Read Full Review

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★★★★★

“brilliant customer service”

Written on: 02/05/2016 by MacReady (1 review written)

A brilliant services with excellent staff, who helped the whole way through the purchase to find me the perfect car. Couldn't speak higher, who were always in contact to help through every step. 5 Star service… Read Full Review

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★★★★★

“A great service”

Written on: 29/04/2016 by frank313 (1 review written)

Decided to try buyacar.co.uk after seeing an advert. I found the website was really helpful in terms of giving me lots of choices in an easy to use menu. As a result I was able to target a specif make, model, spec etc etc. Next I needed finance and found the team helpful in putting together a great value deal. Having then signed on the dotted line customer service took over promising my car in a maximum of 2 weeks. All of the paperwork was sent through as promised there were plenty of emails… Read Full Review

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★★★★★

“Awesome customer service”

Written on: 27/04/2016 by TristinFigueroa250 (1 review written)

I recently purchased my 2 year old Renault from buyacar. I did as much online research as possible (as you do) and after a few phone calls I made a deal. My main agent throughout the deal, I must say in terms of customer service and willingness to help, I can't fault her at all. There was a slight hiccup with some paperwork (due to the delivery driver) but this was quickly resolved in a timely manner. Her communication was spot on throughout the stages of purchasing the car. I would… Read Full Review

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★★★★★

“Excellent”

Written on: 25/03/2016 by KoltenO'Grady (1 review written)

Being a risk adverse type, I was pretty nervous about buying a used car Id never set eyes on. But I was delighted with the car and the service we received from the staff at buyacar was excellent. The only tiny issues were the fact that they wouldn't accept a card payment over the phone for more that £2000 and the delivery driver didn't call to tell us they were on their way. However, these were minor things. I would buy from them again and wouldn't hesitate to recommend them… Read Full Review

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★★★★★

“Straighforward, convenient, the modern way to buy a car!”

Written on: 04/03/2016 by HonestJan (1 review written)

The Buyacar experience was a good one for me! As I had only ever bought a car in the 'traditional' way before, I was naturally a bit apprehensive about buying online. I knew what I wanted and was after the best deal I could find. I stumbled upon Buyacar and decided to give them a whirl. Their website took all the donkey work out of searching. I found 2 cars I would be happy to buy at a price I was very happy with. The process was straighforward with as much help, support and guidance as I… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 19/02/2016 by KymaniMurray221 (1 review written)

Ordered a car online and was advised via email that all was available and to pay deposit online that evening which i did. The next morning received a call to say the car was now unavailable and had been priced £2000 too cheaply anyway ?? Luckily another dealer had a car so i bought via a local dealership. If you cant trust the sales process how can you trust the aftercare?… Read Full Review

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Buyacar.co.uk's Comment

Written on: 01/03/2016

We are sorry that this reviewer was disappointed. The deposit for the car in question was paid in the evening outside of office hours; we attempted to secure the car at 9am the following morning, only to be told by the supplying dealer that they had removed the car in question from sale. We then went back to the customer with the frustrating news within minutes, and refunded the deposit the same day.

We do of course take issues such as this extremely seriously, and would invite the customer to contact us if they wish to discuss this any further.

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Cynicalmark's Comment

Written on: 02/03/2016

"Car not available and had been priced £2000 to cheaply" Its surprising how many "problems" Buy a Car have with their suppliers. The reason I suspect the car was not available was because it had been priced too cheaply. There are others who have had your problem and it seems Buy a Car do quote prices they cant meet from time to time. In my case, 12 weeks after I issued court proceedings they eventually came up with a car: 32 weeks after the car was ordered, with a stated delivery time of 8 - 10 weeks. I suspect it was another case of where they couldn't actually get the car for the price they quoted and they hoped I would just go away. I didn't

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Aliclark68's Comment

Written on: 03/03/2016

Actually gave them the benefit of the doubt , two weeks later my son put a deposit down on a car and the morning after received a call to say the car was unavailable ?? They have had that part of my review removed as they say he changed his mind but he didn't ???

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0011728's Comment

Written on: 02/04/2016

Same happened to me, I too issued court proceedings and got the brand new car I ordered originally at a fantastic price. People need to cotton on to the fact that once Buyacar confirm the order the contract is made. Any failure by them going forward in supplying the vehicle is "breach of contract" and they can be sued. DO NOT LET THIS COMPANY GET AWAY WITH TREATING CUSTOMERS THE WAY THEY DO!

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★★★★★

“A great way to buy a car”

Written on: 18/12/2015 by Georgia1953 (1 review written)

Just bought a used car from buyacar and I couldn't be happier. Excellent service and very convenient having the car delivered to my door… Read Full Review

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Cynicalmark's Comment

Written on: 21/03/2016

Buy A Car must be delighted to have such a happy customer. In fact they must be doubly delighted because the day before on this site another equally happy customer posted a review and the two customer reviews were almost identical, word for word. Well done Buy A Car

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★★★★★

“Great way to purchase”

Written on: 17/12/2015 by ylHayden388 (1 review written)

Just took delivery of a used car from buyacar and couldn't be more pleased. Excellent service and so nice to have the car delivered to home… Read Full Review

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★★★★★

“Amazing!!”

Written on: 17/12/2015 by Haydenkc201 (1 review written)

Really happy with my new car, great price, great customer service, The whole process from start to finish has been amazing. I have already recommended Buyacar to friends Thank you from a very happy customer!! … Read Full Review

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★★★★★

“Highly recommended!”

Written on: 18/11/2015 by brianredding (1 review written)

This is the 2nd time I have used buyacar and I can honestly say that I have no reservations in recommending this company to anyone. I first bought a brand new factory ordered car via buyacar in 2011 and have just purchased a nearly new car with them. The whole experience from placing the order to getting the car delivered was a really simple and pleasant experience. I must mention Arthur the Sales guy who contacted me the day after I made a query online and was extremely helpful in getting my… Read Full Review

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★★★★★

“Excellent service!!”

Written on: 17/11/2015 by emertonc (1 review written)

I was a bit aprehensive as I had never purchased a car online before. However after being let down by a garage I have used for years I decided to try Buyacar. Not only are their prices extremely competitive but the service I received was excellent and the whole process has been swift. I must mention that the lady on customer services has been so helpful both before and after I received my car. She has answered any questions Ive had and nothing has been too much trouble. I will deffinately be… Read Full Review

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★★★★☆

“As easy as it gets”

Written on: 16/11/2015 by johnW132 (1 review written)

I have bought my last 2 cars using this website and I have found it easy, straightforward and so convenient. This is the place if you don`t want to spend weekends visiting forecourts and talking to salesmen. A vast choice with enough information to make a decision without being overwhelmed. Probably not for the car enthusiast or if you are looking for something unique but most makes and models at good prices delivered to your door. Biggest downside I suppose is no test drive but having been on… Read Full Review

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