Virgin Mobile UK Reviews - www.virginmobile.com

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Latest Reviews

★★★☆☆

“Poor quality phones”

Written on: 13/10/2017 by Jay... (1 review written)

I've always had generally great customer service with helpful staff. however, I was advised when upgrading my phone that the j5 Samsung was a really good phone. I've never had such bad advice, awful cheap quality that shattered with minimal effort after 4 days… Read Full Review

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★☆☆☆☆

“The worst company ever with useless customer service”

Written on: 05/08/2017 by Customerisking66 (1 review written)

Took my automatic tariff free minutes away in Jan. Called each month to get them added manually then in June they changed my tariff without asking or permission and don't answer my complaint emails and the customer service dept by phone is as useful as a chocolate fire guard. The worst company EVER to deal with when things go wrong and Strongly recommend you look elsewhere. Shocked they are still trading the chief executive should be embarrassed by such appalling customer service… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 12/07/2017 by ArmaniGalbraith (1 review written)

Tell lies take you money don't won't to help don't sort the problem not good you can do a lot better they won't to step in and do something about the mess his staff putting his company in SHOCKING DO SOMETHING About now… Read Full Review

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★☆☆☆☆

“Virgin Mobile disgusting ”

Written on: 23/06/2017 by Josephine44 (1 review written)

Disgusting service phone broke and have insurance but won't send me a phone even though there are 2 disabled people in the house. I'm also ready to upgrade so asked if could do that instead 3 hours of being moved from 1 department to another still no upgrade so got 1 broken phone.even spoke to a manager who said ring back Tuesday and we will sort something out. I told him I wanted make a complaint he said yes that's fine we will let u no the out come in 30 day's . Wouldn't recommend virgin to… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 04/05/2017 by B1968xx (1 review written)

Customer service is terrible, been trying to end my contract as not wanting to put up with them for another 2 years and after several phone calls still not sorted, how hard is I do not want to renew my contract so hard to understand. Absolute joke… Read Full Review

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★☆☆☆☆

“Really bad”

Written on: 29/04/2017 by Robertson265 (1 review written)

Spent nearly two hours on phone without getting anywhere they couldn't understand a thing I said waste of time. in end I cancelled my package after being with them 15 years plus don't go anywhere near them… Read Full Review

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★☆☆☆☆

“Nightmare”

Written on: 04/04/2017 by Cazhick---- (1 review written)

Don't touch they made me ill ! ! ! £5 a month turned into about £80 a month!… Read Full Review

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★☆☆☆☆

“After sales service”

Written on: 08/03/2017 by Clintonj319 (1 review written)

Tried to cancel contracts but virgin kept sending me Overdue Balance Thretening letters. Tried to phone to say I had canceled contracts but the after sales service was not very helpful. SO THINK TWISE BEFORE USEING VIRGIN MOBILE… Read Full Review

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★☆☆☆☆

“Selling Windows 10 phone with no app to get Virgin...”

Written on: 11/02/2017 by Larkinjw96 (1 review written)

Virgin are selling Microsoft Lumia 650 but have not written the app, available on Apple and Android, to get Virgin hotspots. Left hand does not know what the right hand is up to. Virgin customer… Read Full Review

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★☆☆☆☆

“customer service is a joke with the non uk call centres”

Written on: 01/02/2017 by graham0806 (1 review written)

I had a call from Virgin Mobile to ask me to trade up which I politely said no I didn't want to as I am happy with my S6 and I didn't want the S7 so then it was the I phone 7 which I said no then the 2017 Samsung A5 which I again told them I wasn't interested and that at the end of my contract that I was considering leaving VM as the signal is poor in my area to that she promptly said bye and put the phone down. Then I get 2 emails confirming my trade up order. I call VM back and get down to… Read Full Review

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★☆☆☆☆

“You need to start taking your customers seriously”

Written on: 15/01/2017 by mimi2891 (1 review written)

I've been with Virgin Mobile 11 days and within this time I have been hugely frustrated over something as simple as a voicemail. Due to the nature of my work, my voicemail service is very important to me and I have called your call centre at least on 7 separate occasions to try to get my voicemail working. Because since I transferred my number to virgin from my old network provider I haven't been able to get my voicemail set up it keeps saying there are technical problems. I've rang and spent… Read Full Review

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★☆☆☆☆

“Appalling treatment from 'customer services'”

Written on: 29/11/2016 by Captain-Incandescent (1 review written)

Having spent in excess of three hours on the telephone to VM this week in order to capitalise on the Black Friday deals, and to upgrade my phone/package, I can only say one thing.....AAAAAAAAARGHHHH! The perversity and intransigence I experienced left me hugely frustrated and more than a little angry. Having been offered a deal by the retentions dept, I was put through to the sales dept to process the final details. I was then told that the offer I was given did not exist! After many cross… Read Full Review

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★★★★★

“Good service in Huddefield ”

Written on: 17/11/2016 by Skylery90 (1 review written)

Staffs are nice and friendly and the store in Hudderfield is ok… Read Full Review

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★☆☆☆☆

“Don't Waste Money!”

Written on: 11/11/2016 by Mrsmack43 (1 review written)

Absolutely appalling customer service! You're kept on hold or they don't phone back. My phone is now being sent back in a worse state than it left me and I have to pay for the repair!!! Don't think so! Never ever again will I have anything to do withVirgin mobile! Absolutely Furious! This is the first review I've ever written, because this service is so bad I had to… Read Full Review

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★☆☆☆☆

“Disgusting Cudtomer Serivce”

Written on: 16/10/2016

I have been having poor internet connection for the last five days. Every time I call them they said they would look into it and call me back. But they never did. After speaking to them today the advisor was calling me a liar. When I asked him to put me through to the manager he would not. He actually put the phone aside and started talking about me and taking the mick out of me to a female colleague. I could hear every word clearly. I never put me through to the manager and then hung up on me… Read Full Review

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★☆☆☆☆

“Your account is not secured:hackers and costly premium...”

Written on: 27/09/2016 by Denise1949 (1 review written)

The foreign call centres with staff that are not well trained to answer queries. The managers who cannot speak English correctly. They are not helpful when you are in trouble. They keep saying I cannot do anything about that, I have not been trained to answer your query instead of passing the call to someone who can. My mobile received a few premium texts without my consent, when notified virgin (call centre outside uk) they said they could not do anything about it, and the manager at the… Read Full Review

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★☆☆☆☆

“My samsung s4mini stopped charging black screen tried...”

Written on: 28/07/2016 by elvisdat (1 review written)

My samsung s4mini stopped charging black screen tried everything but no response rang customer services june9 said they would send out jiffy bag to send back phone two days later i rang customer services to check progress and was told that it hadnt been prosesssed so they would do it now june14 it arrived and i sent phone back june19 recieved a text from virgin repair centre to say they got the phone would look at the problem and let me know in two working days june20 got a text to say my phone… Read Full Review

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★☆☆☆☆

“Will never use virgin mobile again”

Written on: 07/07/2016 by Christhompson (1 review written)

Abserlotly worst service ever got my new hanset through with no sim card. Then having to wait a further 4 days for it to come through realized handset doesnt work properly. The speakers cut out and about 2 -3 hours of battery life. I call to arrange replacment and got told tommorow we will replace. They didnt turn up, i ring back they say the next day, same thing didnt turn up and then a third time they say the next day someone will come and no one did. I ring up to say cancel the deal because… Read Full Review

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★☆☆☆☆

“Atrocious costumer service ”

Written on: 04/07/2016

My husband called them to have a monthly mobile plan and the only thing we can say is that Virgin has the worst costumer service we have ever experienced! After more than an hour on the phone nothing was sorted out! The speed and efficiency of the people who work in this company is just unbelievable. If this is to give them money, can you imagine what happens if you have a problem with them? We are just highly disappointed, shocked and frustrated… Read Full Review

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★☆☆☆☆

“Don't do it! ”

Written on: 27/06/2016 by NP88 (1 review written)

I recently joined virgin media mobile. I was sent a SIM card which was faulty and had to call multiple times to get a new one sent to me. After not having mobile coverage for 2 days, I was very unimpressed with their sympathy. Their call centres are based in the phillipines, and although they speak good English... Their general courtesy and understanding is horrendous. I was not not given an apology or resolution, instead I got a lot of confrontational replies and asked if I wanted to leave at… Read Full Review

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