Virgin Mobile UK Reviews - www.virginmobile.com

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★★☆☆☆
1.8 / 5
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Latest Reviews

★☆☆☆☆

“Disgusting customer service”

Written on: 30/04/2019 by DahliaBragg (1 review written)

Disgusting customer services. Staff talk over the top of you , speak to you like dirt then hang up on you when they don't know how to resolve a problem or cant be bothered to sort anything out. Mis sold contract as I was told that it would be capped as I have a son with special needs. Find out that no It hasn't been capped and when I took out the contract it wasn't for 2 years but 3. I find this out a year later and they refuse to do anything about the issue and just state that well this is… Read Full Review

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★☆☆☆☆

“Textbook financial criminals”

Written on: 04/01/2019 by jordanbell (1 review written)

They cancelled my service claiming that I exceeded my data in December. However, I barely used my phone at all this December, and was turned off most of the time, making this impossible. They now demand £58, along with another £38 in data charges. Customer services then hung up on me when I confronted them over this. This matter will be reported to the police and become a criminal investigation if they don't sort it soon… Read Full Review

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★☆☆☆☆

“Tried to use my phone abroad, checked with virgin...”

Written on: 28/09/2018 by Vivians77 (1 review written)

Tried to use my phone abroad, checked with virgin before leaving and was told it was all set up and ready to use. When trying I found I couldn’t make or receive calls, on returning I spoke to virgin and was told I should have called them, would have loved to, With What. If and when you ever get past the robots and through to a person you need a translator… Read Full Review

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★☆☆☆☆

“Unfair Charges”

Written on: 09/04/2018 by JamirHamilton (1 review written)

I've just had a totally unjust bill from Virgin mobile charging me £75 for some phantom mobile data usage- A member of the team agreed to waive my fee and then rescinded it...a manager openly admitted that he thought that the fee was unreasonable in his opinion but that he couldn't rescind it despite offering me £15 back. So 110mb of data for £75- thanks Virgin. I have been with the network for 15 years and they couldn't care less that they are treating a loyal customer like this...so… Read Full Review

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★☆☆☆☆

“very poor deals compare to competition. Small data...”

Written on: 27/03/2018 by Mrs L Wilkes (2 reviews written)

very poor deals compare to competition. Small data limits with massive charges for going over. Cant even set data to switch off when reaching free limit. Will be leaving them very soon… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 15/03/2018 by Paulneac (1 review written)

The worst customer service I've ever experienced I opened a new 2 year contract with them they sent a faulty sim. Took 2 weeks to receive a new one, I made a complaint as I had a new phone with no network for 2 weeks, kept contacting them they then said I agreed to close the case which I never did. They were so rude and arrogant saying if you don't like it make a complaint to a third party. I have to stay with them for 2 years for me they should not be aloud to do this the way they treat their… Read Full Review

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★★★☆☆

“Poor quality phones”

Written on: 13/10/2017 by Jay... (1 review written)

I've always had generally great customer service with helpful staff. however, I was advised when upgrading my phone that the j5 Samsung was a really good phone. I've never had such bad advice, awful cheap quality that shattered with minimal effort after 4 days… Read Full Review

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★☆☆☆☆

“The worst company ever with useless customer service”

Written on: 05/08/2017 by Customerisking66 (1 review written)

Took my automatic tariff free minutes away in Jan. Called each month to get them added manually then in June they changed my tariff without asking or permission and don't answer my complaint emails and the customer service dept by phone is as useful as a chocolate fire guard. The worst company EVER to deal with when things go wrong and Strongly recommend you look elsewhere. Shocked they are still trading the chief executive should be embarrassed by such appalling customer service… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Rubbish”

Written on: 12/07/2017 by ArmaniGalbraith (1 review written)

Tell lies take you money don't won't to help don't sort the problem not good you can do a lot better they won't to step in and do something about the mess his staff putting his company in SHOCKING DO SOMETHING About now… Read Full Review

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★☆☆☆☆

“Virgin Mobile disgusting ”

Written on: 23/06/2017 by Josephine44 (1 review written)

Disgusting service phone broke and have insurance but won't send me a phone even though there are 2 disabled people in the house. I'm also ready to upgrade so asked if could do that instead 3 hours of being moved from 1 department to another still no upgrade so got 1 broken phone.even spoke to a manager who said ring back Tuesday and we will sort something out. I told him I wanted make a complaint he said yes that's fine we will let u no the out come in 30 day's . Wouldn't recommend virgin to… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 04/05/2017 by B1968xx (1 review written)

Customer service is terrible, been trying to end my contract as not wanting to put up with them for another 2 years and after several phone calls still not sorted, how hard is I do not want to renew my contract so hard to understand. Absolute joke… Read Full Review

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★☆☆☆☆

“Really bad”

Written on: 29/04/2017 by Robertson265 (1 review written)

Spent nearly two hours on phone without getting anywhere they couldn't understand a thing I said waste of time. in end I cancelled my package after being with them 15 years plus don't go anywhere near them… Read Full Review

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★☆☆☆☆

“Nightmare”

Written on: 04/04/2017 by Cazhick---- (1 review written)

Don't touch they made me ill ! ! ! £5 a month turned into about £80 a month!… Read Full Review

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★☆☆☆☆

“After sales service”

Written on: 08/03/2017 by Clintonj319 (1 review written)

Tried to cancel contracts but virgin kept sending me Overdue Balance Thretening letters. Tried to phone to say I had canceled contracts but the after sales service was not very helpful. SO THINK TWISE BEFORE USEING VIRGIN MOBILE… Read Full Review

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★☆☆☆☆

“Selling Windows 10 phone with no app to get Virgin...”

Written on: 11/02/2017 by Larkinjw96 (1 review written)

Virgin are selling Microsoft Lumia 650 but have not written the app, available on Apple and Android, to get Virgin hotspots. Left hand does not know what the right hand is up to. Virgin customer… Read Full Review

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★☆☆☆☆

“customer service is a joke with the non uk call centres”

Written on: 01/02/2017 by graham0806 (1 review written)

I had a call from Virgin Mobile to ask me to trade up which I politely said no I didn't want to as I am happy with my S6 and I didn't want the S7 so then it was the I phone 7 which I said no then the 2017 Samsung A5 which I again told them I wasn't interested and that at the end of my contract that I was considering leaving VM as the signal is poor in my area to that she promptly said bye and put the phone down. Then I get 2 emails confirming my trade up order. I call VM back and get down to… Read Full Review

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★☆☆☆☆

“You need to start taking your customers seriously”

Written on: 15/01/2017 by mimi2891 (1 review written)

I've been with Virgin Mobile 11 days and within this time I have been hugely frustrated over something as simple as a voicemail. Due to the nature of my work, my voicemail service is very important to me and I have called your call centre at least on 7 separate occasions to try to get my voicemail working. Because since I transferred my number to virgin from my old network provider I haven't been able to get my voicemail set up it keeps saying there are technical problems. I've rang and spent… Read Full Review

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★☆☆☆☆

“Appalling treatment from 'customer services'”

Written on: 29/11/2016 by Captain-Incandescent (1 review written)

Having spent in excess of three hours on the telephone to VM this week in order to capitalise on the Black Friday deals, and to upgrade my phone/package, I can only say one thing.....AAAAAAAAARGHHHH! The perversity and intransigence I experienced left me hugely frustrated and more than a little angry. Having been offered a deal by the retentions dept, I was put through to the sales dept to process the final details. I was then told that the offer I was given did not exist! After many cross… Read Full Review

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★★★★★

“Good service in Huddefield ”

Written on: 17/11/2016 by Skylery90 (1 review written)

Staffs are nice and friendly and the store in Hudderfield is ok… Read Full Review

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★☆☆☆☆

“Don't Waste Money!”

Written on: 11/11/2016 by Mrsmack43 (1 review written)

Absolutely appalling customer service! You're kept on hold or they don't phone back. My phone is now being sent back in a worse state than it left me and I have to pay for the repair!!! Don't think so! Never ever again will I have anything to do withVirgin mobile! Absolutely Furious! This is the first review I've ever written, because this service is so bad I had to… Read Full Review

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