3 Mobile Reviews - www.three.co.uk

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★☆☆☆☆
1.4 / 5
14.5% of users recommend this
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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews

★☆☆☆☆

“Do not believe any thing their farmed out customer...”

Written on: 15/11/2018 by DayanaraAlvarez (1 review written)

Do not believe any thing their farmed out customer service centre tells you… Read Full Review

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★☆☆☆☆

“I purchased two add'l sims on the promise of being...”

Written on: 13/11/2018 by Gardner135 (1 review written)

I purchased two add'l sims on the promise of being able to transfer my (pay-as-you-go) EE number there. First it refused to accept my email for the transfer, then, when I tried to sign up for my3, it rejected my password even after a reset. (Clearly my email was fine, it had successfully emailed me twice.) Customers service not working at this time. I may be within my two weeks buyers remorse period, I'm definitely hoping. This company is a disaster… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 11/11/2018 by ChrisB1234 (1 review written)

Stay away! This company is the worst! I have been an existing customer for nearly 10 years. I requested a Pac code to leave after my phone contract was up and didn't receive the right information to cancel. They have charged me an additional £36. Just for a using a SIM card. I have now requested for another Pac code and have to pay this month's payment. Very disappointed with this company, customers service was appalling… Read Full Review

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★☆☆☆☆

“AVOID Three, go with ANY other network!”

Written on: 11/10/2018

I'll sum this up at the top here, read on for more detailed rant of this "service provider" I work from my phone a lot, or rather, I worked from my phone. This company has cost me several clients, several contracts, eventually my actual job, impacted my credit score & made no effort to help me retrieve valuable work data. This company in the space of two months ruined my life. This so called service provider is a joke and their partner company 'Three Rescue'?! HA, don't make me laugh! They're… Read Full Review

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★☆☆☆☆

“BEWARE!!!”

Written on: 26/08/2018 by Benjamin241 (1 review written)

The contract with Three was too expensive.  If you ever go over the contract amount it will cost you an arm and a leg. Three are happy to persuade you in their shop and then you are trapped with them untill contract is over. Beware becuse you will end up paying more than your contract is worth or you will end up with a promotional deal that costs an arm and a leg if you use it. NEVER AGAIN THREE!!!… Read Full Review

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★☆☆☆☆

“Irresponsible Network”

Written on: 20/07/2018 by McDaniel32 (1 review written)

They gave a replacement sim card to someone pretending to be me without ID and this person hacked my ebay, Apple pay, paypal, and my bank account.  It's been over 8 months since this happened and they didn't even apologise, not only that, they also tried to deny responsibility. 

The amount of stress I had because of this is unbearable, I had to change all my accounts, usernames, passwords, delete accounts, start new ones, running to my bank few times, being with no money in my account for few
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Tagir's Comment

Written on: 17/09/2018

This is america. The Best server

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★☆☆☆☆

“The worst customer service!”

Written on: 28/05/2018 by Iza91 (1 review written)

My iPhone 6 was locked and unfortunately, I forgot my ID an password. I have requested the customer service to send me a proof of purchase in order to send it to apple support to unlock it. Afte they send me"the right one" apple got back to me saying that's, not the right one. And so I have requested the same document 4 times and 4 times apple got back to me saying they were wrong. I have spoken with several people from apple to understand what is the issue. In the end, I found out that the… Read Full Review

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★☆☆☆☆

“£70 for 685mb overusage charge”

Written on: 19/05/2018

Need I say more? I went over my usage during 2 months of the year and the charges were £60 for 587mb and £70 for 685 mb. No customer contact or warning that I was likely to exceed or had exceeded my limit. 1st time in 2 years and I had never used the 5gb monthly allowance I had been also paying for as part of my package for a phone number with them I never used. AVOID AT ALL COSTS. CRIMINAL… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 13/05/2018

At your peril. Seems like 3 network has gone downhill. I've been a customer for years and I admit complain about three a lot as they have never solved my issue with them. Apparently due to me living in a dark spot area my signal can be up or down. My family however on various Sims e.g. o2 ee & giffgaff don't have any issues. So my question three can't answer is how come they can pay way less and receive better service as we all in the same home so 3's excuse was it could be your 'building… Read Full Review

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★★☆☆☆

“Recently on a lengthy overseas journey to the Yukon I...”

Written on: 13/04/2018 by Sophiek22 (1 review written)

Recently on a lengthy overseas journey to the Yukon I inadvertently left data roaming on my phone for 36 hours. I made no calls but clearly some emails. I was staggered to receive today and bill for £81.75 instead of my normal £37.50 There can be no excuse for this. When I return to the UK I will take this up with them… Read Full Review

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★★☆☆☆

“Terrible coverage and poor customer service”

Written on: 26/02/2018 by drazz (1 review written)

Terrible coverage - whole days at a time with no signal whatsoever. Poor customer service - lengthy waits on hold and slow to resolve difficulties. Poor signal is the main reason not to go with these guys however - it's just not good enough for this day and age… Read Full Review

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★☆☆☆☆

“Worst customer service experience ever”

Written on: 26/02/2018 by JaneQuinn (1 review written)

Worst customer service experience ever. I ordered a home-fi on the 2nd of February which was not delivered until the 14th of February. When it arrived, it wouldn't work. It turned out that this was because they had sent a wrong sim card. Because of this I was not able to use it until the 15th of February, i.e. 13 days after I ordered it. On top of this, Three.co.uk had set the contract to start from the 4th of February which meant that I would get billed for almost half a month of which I… Read Full Review

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★☆☆☆☆

“Worst phone company ever”

Written on: 19/02/2018 by KaneWhite (1 review written)

This has to be the worst network I have ever gone with. The coverage is so bad, never works . They charge you ridiculously for extra use outside data. The only reason I joined them is that I can use my data in other countries. I am looking forward to my contract ending with them. Never again… Read Full Review

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★☆☆☆☆

“Mess Up Your Account - Can’t Fix it for days or week”

Written on: 03/02/2018 by Jakob365 (1 review written)

Staggering display of incompetence by Three today; called 333 to get SIM from from Son’s phone blocked as it was stolen. Called them from my mobile, yet customer services representative (CSR) asked if it was my number I wanted blocked. I’m pretty sure they can see the number being called from so obviously it’s not this number. However, benefit of doubt given and told CSR that no, not my number, but the Collins number and provided my Son’s phone number. CSR then asked if I wanted a… Read Full Review

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★☆☆☆☆

“Hope you can speak Indian”

Written on: 25/01/2018 by Threeareusless (1 review written)

You will be transferred to India to people who cannot speak English properly. If you are very good with accents this will not be a problem otherwise you will not be able to communicate with them. Would strongly advise starting a contract with three, cancelations are possibly the worst staff they employ… Read Full Review

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★☆☆☆☆

“Ancient prehistoric network !”

Written on: 11/01/2018

At first pay as you go looked good, at least on a paper. For 20eur pay as you go , you got unlimited internet. I am not big caller, so unlimited data appealed to me . What a fool I am . Of course that was a case, but I was hardly using any internet as the coverage is so limited it seems like being in 90's. Bought second hand phone and I couldn't get it unlocked after spending loads of money in a year. Got the phone unlocked in a different way and moving away from them. Now other networks offer… Read Full Review

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★☆☆☆☆

“no help in any way from three online or phone”

Written on: 13/12/2017

Shocking, diabolical service that I have suffered for years by 3mobile. Lousy phones and worst reception out of all the service networks. Ofcom should fine them heavily. Even leaving them was awful as I knew it would be. No confirmation of my leaving by letter and a bill after I had left. The bill, I don't know why I'm getting it, they say they posted it and will be 48hrs before I have it in email form?!! I am going to report them to OFCOM and anyone that has a problem with them should. I… Read Full Review

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★☆☆☆☆

“FURIOUS WITH 3 MOBILE”

Written on: 07/12/2017 by midnightni (1 review written)

Im beyond furious with 3. last month i topped up £35 to get the all in 35 add on (which used to only be £25 ffs) and it didnt convert to the add on so they did it for free and i got to keep my £35 credit which i kept to pay this months with. however, they failed to even inform me that my add on was expired and automatically went into my credit and used it. now i have no add on or credit to buy one. no money on me either as alot of my money has been cut. the worst part is my dad is actually… Read Full Review

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★★★☆☆

“The worst customer service ever experienced”

Written on: 28/11/2017 by jekaterinakrlpov (1 review written)

The customer service line is obsoliutly useless, to say the least!! I am not a demanding or picky person myself. However, this was just unbelievable! I was staying on the line for over 2 hours on Monday evening and for over an hour on Tuesday morning. The staff had a very poor knowledge, kept me on hold or transfering me all over the departments and eventually made me cry and spoiled my day. While, all I wanted was to keep my old phone number. I was not even switching providers! I just changed… Read Full Review

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★☆☆☆☆

“Stay away!!!”

Written on: 23/11/2017 by Pat92 (1 review written)

Incompetend service on a "helpline". Indoor network coverage worse than poor. I've got a problem with my network signal at home. I reported it several times with no answer. I went to Burton on Trent branch to ask why they sold me a product saying great 4G coverage in whole Burton and I can't even send a text message or make a call when I'm at home. I've got no internet at home as well. At Burton branch the guy was extremely rude and he said that it is not their problem that I have a poor… Read Full Review

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