3 Mobile Reviews - www.three.co.uk

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★☆☆☆☆
1.4 / 5
15% of users recommend this
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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews

★☆☆☆☆

“Don’t waste your time....look elsewhere”

Written on: 30/11/2019 by Philly72 (2 reviews written)

If only you could give zero stars It takes hours to try and sort your problem and they never do what they say they will......third chat with customer relations today, so 3 hours so far....let’s hope they do what they have promised three times so far.....stay away from this company is my advice. Don’t get me wrong, everyone is polite and says how important it is to get it right for you, they just never do what they promised The only bonus is that this issue arose on my pay as you go sim… Read Full Review

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★☆☆☆☆

“If you seek to waste your money down the train”

Written on: 13/11/2019 by MadysonFitzpatrick (1 review written)

I had issues getting my SIM card to work in my phone, comparable, that was much easier with other network providers. However, that might have been an issue with my phone. What I find unacceptable is, that I do not have a proper phone connection since 3 weeks. How can that be? Sim cards for Three are sold in many stores here in the Midlands. I do not live in the middle of nowhere. All money I invested in the SIM card appears to be wasted without a network since three whole weeks. Three did not… Read Full Review

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★★★☆☆

“Completely useless customer services”

Written on: 28/08/2019 by Madmoz (1 review written)

I had been with Three for some years and found it reliable and cost effective despite some signal drop out issues. I had a £10 per month unlimited texts and calls and 4GB data plan which suited me fine. That was until I got a letter from Three to say that, since my 12month contract had finished they were changing me to a monthly rolling contract for the same service but at £14 per month!!! I went to my local Three store (Bloomfields Shopping Centre, Bangor, Northern Ireland) and spoke with… Read Full Review

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★☆☆☆☆

“phone contract”

Written on: 17/07/2019 by Hadassahb464 (1 review written)

Three customer service is practically non-existant, they cut people off after 30 mins and on odd time you get through they tell you wrong stuff ie false info and read off a script that has nothing to do with any issues. They have recently changed in 2019 if you can avoid using this company, they used to be ok, but their new tactics leave you without any resolve if there are issues. Three creates more issues when they attempt to resolve and you coud spend weeks trying to get a small issue fixed… Read Full Review

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★★★★★

“had signal problem only company that resolved foc”

Written on: 09/03/2019 by dallus (1 review written)

I have had 02 mobile which i could not get a signal, then vodaphone still no signal, and they wanted me to pay for booster box which is a which i do not believe is fair, why should i have to pay for me to do there job for them, then plusnet which had no signal, now finally 3 mobile which i still got no signal but when i phoned them to say i have a problem with no signal, they have sent me out a free booster box, so happy days. At last i can get a signal. … Read Full Review

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★☆☆☆☆

“mi-fi account has been costing me between £75 and...”

Written on: 25/02/2019 by claret71 (2 reviews written)

mi-fi account has been costing me between £75 and £90 some months, despite being capped and telling me I've reached my limit and stopping anyone using it past the pre-set limit. Shop staff swear it's been used. Can't afford to contact India on my pay as you go mobile, so seems I will have to swallow losing over £300. Please learn from my mistake. DO NOT use 3 mobile… Read Full Review

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★☆☆☆☆

“A shambolic disater- awful customer service skills, nosey”

Written on: 04/02/2019 by Choccolate234 (1 review written)

My phone was stolen over a week ago and i have a sim contract deal with 3. My insurance company are with another company and they are asking me for a letter fro confirmation of blacklisting from 3. I reported to 3 that my phone has been stolen and that my insurance company want the letter. 3 said to me they are working on it. they 3 days later it appeared that they blacklisted my old phone as 'lost' when it was stolen, I reported it on the '21st of January', however, i reported it on the 26th… Read Full Review

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★☆☆☆☆

“Worst Customer Service Ever!”

Written on: 22/01/2019 by Felix466 (1 review written)

Three truly provide the worst Customer Services experience ever. After being a loyal customer for nearly 10 years, I upgraded my contract over a week ago and actually went up in monthly payment, thinking it’s worth it. Turned out my mobile network - the only thing I actually use on my phone wouldn’t work. Spent nearly an hour on the phone to Customer Services yesterday - no success in resolving the issue. Advised me to go to the store as it’s most likely a faulty iPhone. Went to the store… Read Full Review

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★☆☆☆☆

“Terrible customer service.”

Written on: 23/11/2018 by stevenarnold (1 review written)

Terrible customer service. Twice now Three has taken the money from my account to early. I changed the date to the 1st of every month and they have continued to take it later. Spoke to an adviser that assured me it will be taken on the 1st next month and again its been taken to early causing me to go over drawn twice and be charge by my bank. When I called Three there solution was to have me call my bank to cancel the diret debt and pay manually from now on (Which I bet there is an extra charge… Read Full Review

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★☆☆☆☆

“Do not believe any thing their farmed out customer...”

Written on: 15/11/2018 by DayanaraAlvarez (1 review written)

Do not believe any thing their farmed out customer service centre tells you… Read Full Review

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★☆☆☆☆

“I purchased two add'l sims on the promise of being...”

Written on: 13/11/2018 by Gardner135 (1 review written)

I purchased two add'l sims on the promise of being able to transfer my (pay-as-you-go) EE number there. First it refused to accept my email for the transfer, then, when I tried to sign up for my3, it rejected my password even after a reset. (Clearly my email was fine, it had successfully emailed me twice.) Customers service not working at this time. I may be within my two weeks buyers remorse period, I'm definitely hoping. This company is a disaster… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 11/11/2018 by ChrisB1234 (1 review written)

Stay away! This company is the worst! I have been an existing customer for nearly 10 years. I requested a Pac code to leave after my phone contract was up and didn't receive the right information to cancel. They have charged me an additional £36. Just for a using a SIM card. I have now requested for another Pac code and have to pay this month's payment. Very disappointed with this company, customers service was appalling… Read Full Review

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★☆☆☆☆

“AVOID Three, go with ANY other network!”

Written on: 11/10/2018

I'll sum this up at the top here, read on for more detailed rant of this "service provider" I work from my phone a lot, or rather, I worked from my phone. This company has cost me several clients, several contracts, eventually my actual job, impacted my credit score & made no effort to help me retrieve valuable work data. This company in the space of two months ruined my life. This so called service provider is a joke and their partner company 'Three Rescue'?! HA, don't make me laugh! They're… Read Full Review

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★☆☆☆☆

“BEWARE!!!”

Written on: 26/08/2018 by Benjamin241 (1 review written)

The contract with Three was too expensive.  If you ever go over the contract amount it will cost you an arm and a leg. Three are happy to persuade you in their shop and then you are trapped with them untill contract is over. Beware becuse you will end up paying more than your contract is worth or you will end up with a promotional deal that costs an arm and a leg if you use it. NEVER AGAIN THREE!!!… Read Full Review

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★☆☆☆☆

“Irresponsible Network”

Written on: 20/07/2018 by McDaniel32 (1 review written)

They gave a replacement sim card to someone pretending to be me without ID and this person hacked my ebay, Apple pay, paypal, and my bank account.  It's been over 8 months since this happened and they didn't even apologise, not only that, they also tried to deny responsibility. 

The amount of stress I had because of this is unbearable, I had to change all my accounts, usernames, passwords, delete accounts, start new ones, running to my bank few times, being with no money in my account for few
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Tagir's Comment

Written on: 17/09/2018

This is america. The Best server

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★☆☆☆☆

“The worst customer service!”

Written on: 28/05/2018 by Iza91 (1 review written)

My iPhone 6 was locked and unfortunately, I forgot my ID an password. I have requested the customer service to send me a proof of purchase in order to send it to apple support to unlock it. Afte they send me"the right one" apple got back to me saying that's, not the right one. And so I have requested the same document 4 times and 4 times apple got back to me saying they were wrong. I have spoken with several people from apple to understand what is the issue. In the end, I found out that the… Read Full Review

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★☆☆☆☆

“£70 for 685mb overusage charge”

Written on: 19/05/2018

Need I say more? I went over my usage during 2 months of the year and the charges were £60 for 587mb and £70 for 685 mb. No customer contact or warning that I was likely to exceed or had exceeded my limit. 1st time in 2 years and I had never used the 5gb monthly allowance I had been also paying for as part of my package for a phone number with them I never used. AVOID AT ALL COSTS. CRIMINAL… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 13/05/2018

At your peril. Seems like 3 network has gone downhill. I've been a customer for years and I admit complain about three a lot as they have never solved my issue with them. Apparently due to me living in a dark spot area my signal can be up or down. My family however on various Sims e.g. o2 ee & giffgaff don't have any issues. So my question three can't answer is how come they can pay way less and receive better service as we all in the same home so 3's excuse was it could be your 'building… Read Full Review

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★★☆☆☆

“Recently on a lengthy overseas journey to the Yukon I...”

Written on: 13/04/2018 by Sophiek22 (1 review written)

Recently on a lengthy overseas journey to the Yukon I inadvertently left data roaming on my phone for 36 hours. I made no calls but clearly some emails. I was staggered to receive today and bill for £81.75 instead of my normal £37.50 There can be no excuse for this. When I return to the UK I will take this up with them… Read Full Review

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★★☆☆☆

“Terrible coverage and poor customer service”

Written on: 26/02/2018 by drazz (1 review written)

Terrible coverage - whole days at a time with no signal whatsoever. Poor customer service - lengthy waits on hold and slow to resolve difficulties. Poor signal is the main reason not to go with these guys however - it's just not good enough for this day and age… Read Full Review

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