3 Mobile Reviews - www.three.co.uk

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★☆☆☆☆
1.4 / 5
15% of users recommend this
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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews

★☆☆☆☆

“dreadful customer service”

Written on: 15/09/2020 by Fudgepot050516 (1 review written)

I joined the 3 network in August, got my new sim card then I received a new sim card that I never requested, the first sim number I was able to transfer my old number across. I phoned to make sure they were not charging me for two sim card contracts and clarified they were not. A week later I had two letters dated 14 August that they had closed both accounts down, that I had cancelled within 14 days and there was nothing to pay. I never asked them to cancel my contract, that they decided to do… Read Full Review

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★☆☆☆☆

“Dreadful company and useless staff”

Written on: 14/09/2020 by 391Grace (1 review written)

I have been more than 5 years with three. After 3 years, I decided to change my phone and no offers has been made to me. Well anyway, we all know that offers is for new customers but not for actual customers. It’s been a year that I finished my contract with them and then was on rolling contract. Suddenly I received the text below : “ From Three: Congrats, you've switched to your new plan! You can see your plan details on the Three app right away. Click here to download:” Basically they… Read Full Review

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★☆☆☆☆

“When you cancel your Pay as You Go contract you get no...”

Written on: 14/09/2020 by AndyBBB2 (1 review written)

When you cancel your Pay as You Go contract you get no confirmation other than a PAC code to take your number with you which is fine but what you don't know is if you don't use the PAC code to transfer the number within 30 days they reactivate your account & start billing you again. As I had cancelled the direct debit I received an email three months later demanding payment which I called their 'Customer Help Line' & disputed it. After an hour of arguments they said they were going to keep… Read Full Review

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★☆☆☆☆

“Worst network and customer service ”

Written on: 04/09/2020 by KatJ19 (1 review written)

Worst customer service!! I never write reviews but I felt like everyone needed to be aware of how awful this network is. I upgraded my contract back in April and cancelled my other contract which they continued to charge me for. I have called in excess of 50 times to try and get this issue sorted with no help from any customer service advisor, I even went into store and they told me they were unable to help. I will be leaving this network as soon as possible and will never return. I have never… Read Full Review

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★☆☆☆☆

“Do not trust them,please”

Written on: 03/09/2020 by 43Corcoran (1 review written)

I had a very bad experience. I was at Three, but I change to another company because the other company has a better deal. And when I switched, Three call me with an offer,a really good one, and when I received the SIM to switch with them, they said they cannot give the that deal, There remove my deal and it wasn't available, and before that, someone told me to buy a new contract and then ask for my deal, and nothing happens, so the staff didn't told me the truth and wanted to me to buy another… Read Full Review

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★☆☆☆☆

“Don’t go near it !!! Worst ever ... ”

Written on: 01/09/2020 by Tigresss (1 review written)

Worst service ever .... will not pay what they owe you ... it’s been months and they still haven’t sorted my payment.... worst customer service takes over 2 hours for them to answer the phone after a brief talk they cutoff the phone...all calls are answered from abroad. Save yourself the headache !!!… Read Full Review

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★☆☆☆☆

“Worst customer service and poor network”

Written on: 27/08/2020 by WadeLyons405 (1 review written)

After many years experience with most network providers my worst experience is with 3 and Vodaphone. 3 tops the worst in dealing with any query. I have spent many hours trying to get through to the correct dept and their message system is a total joke. I have lost the will to live with 3 and trying to escape asap… Read Full Review

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★☆☆☆☆

“I was persuaded by a 3 salesman to upgrade the dongle...”

Written on: 25/08/2020 by 436McCormick (1 review written)

I was persuaded by a 3 salesman to upgrade the dongle I had for a new deal,meant to be costing £8.00 per month,the first bill I got..was for£34.00,the next bill I received was for £24,I have spent days and hours trying to speak to 3,sent them e.mails.no response,instead of trying to resolve this matter,they have sinced passed my account to a debt collection agency.having spoken to friends and colleagues,I was amazed how many of them has left this company and refuse to do any business with… Read Full Review

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★★☆☆☆

“very inconsistent performance”

Written on: 06/07/2020 by 302Thomas (1 review written)

was tempted by the deals they had, have used for over a year now, will not renew contract. had too many lost calls with them at critical times. phone connection would ensure l could not hear the called or they couldn't quite make out what l was saying. the internet is good when it works, but when i move into another area it says "No Service" so calls and internet are unusable. this is only in the city of Edinburgh. had gone through much worse in my trips to Wales and North Scotland. stay away… Read Full Review

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★☆☆☆☆

“Three continue to defraud me”

Written on: 03/07/2020 by andyedwards540 (1 review written)

I set up contracts for five SIMS all at the same time all agreed as the same. Four are being charged at £8 and one for whatever reason is being charged at £23.62. I have been trying to sort this out now for over a month on both Live Chat and through the complaints department. None of which do anything constructive but delay and defer, fob off basically. How can they not just accept that this is their mistake and rectify it????? Why would I agree to a price difference for the same contract as… Read Full Review

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★☆☆☆☆

“Three customer service.”

Written on: 02/07/2020

If you never read another review, please read the one's about Three. Over the last couple of days I have had the worst ever experience dealing with a phone company. Three are an absolute disgrace! I had arranged an online upgrade. The contract was agreed and made out and all I had to do was wait for the new phone and bundle. The bundle arrived after a couple of days but no phone. So, I waited a few days then went online to find out where the new phone was. That's when all the fun started. To… Read Full Review

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★★★★☆

“good service no problems”

Written on: 30/01/2020 by Wade15 (1 review written)

on the whole a good service. coverage is good. easy to manage the account online. good value for the type of usage i need compared to other mobile services i have used… Read Full Review

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★★★★★

“Lovely lady in the phone ”

Written on: 14/12/2019 by Yusraaaaaa (1 review written)

She was SOOOOOO Lovely on the phone! Best service I’ve ever received form three! Was so nice it talk to! This lady need a promotion! … Read Full Review

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Was this review helpful? 0 3
★☆☆☆☆

“Don’t waste your time....look elsewhere”

Written on: 30/11/2019 by Philly72 (2 reviews written)

If only you could give zero stars It takes hours to try and sort your problem and they never do what they say they will......third chat with customer relations today, so 3 hours so far....let’s hope they do what they have promised three times so far.....stay away from this company is my advice. Don’t get me wrong, everyone is polite and says how important it is to get it right for you, they just never do what they promised The only bonus is that this issue arose on my pay as you go sim… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“If you seek to waste your money down the train”

Written on: 13/11/2019 by MadysonFitzpatrick (1 review written)

I had issues getting my SIM card to work in my phone, comparable, that was much easier with other network providers. However, that might have been an issue with my phone. What I find unacceptable is, that I do not have a proper phone connection since 3 weeks. How can that be? Sim cards for Three are sold in many stores here in the Midlands. I do not live in the middle of nowhere. All money I invested in the SIM card appears to be wasted without a network since three whole weeks. Three did not… Read Full Review

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Was this review helpful? 5 0
★★★☆☆

“Completely useless customer services”

Written on: 28/08/2019 by Madmoz (1 review written)

I had been with Three for some years and found it reliable and cost effective despite some signal drop out issues. I had a £10 per month unlimited texts and calls and 4GB data plan which suited me fine. That was until I got a letter from Three to say that, since my 12month contract had finished they were changing me to a monthly rolling contract for the same service but at £14 per month!!! I went to my local Three store (Bloomfields Shopping Centre, Bangor, Northern Ireland) and spoke with… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“phone contract”

Written on: 17/07/2019 by Hadassahb464 (1 review written)

Three customer service is practically non-existant, they cut people off after 30 mins and on odd time you get through they tell you wrong stuff ie false info and read off a script that has nothing to do with any issues. They have recently changed in 2019 if you can avoid using this company, they used to be ok, but their new tactics leave you without any resolve if there are issues. Three creates more issues when they attempt to resolve and you coud spend weeks trying to get a small issue fixed… Read Full Review

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★★★★★

“had signal problem only company that resolved foc”

Written on: 09/03/2019 by dallus (1 review written)

I have had 02 mobile which i could not get a signal, then vodaphone still no signal, and they wanted me to pay for booster box which is a which i do not believe is fair, why should i have to pay for me to do there job for them, then plusnet which had no signal, now finally 3 mobile which i still got no signal but when i phoned them to say i have a problem with no signal, they have sent me out a free booster box, so happy days. At last i can get a signal. … Read Full Review

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★☆☆☆☆

“mi-fi account has been costing me between £75 and...”

Written on: 25/02/2019 by claret71 (2 reviews written)

mi-fi account has been costing me between £75 and £90 some months, despite being capped and telling me I've reached my limit and stopping anyone using it past the pre-set limit. Shop staff swear it's been used. Can't afford to contact India on my pay as you go mobile, so seems I will have to swallow losing over £300. Please learn from my mistake. DO NOT use 3 mobile… Read Full Review

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★☆☆☆☆

“A shambolic disater- awful customer service skills, nosey”

Written on: 04/02/2019 by Choccolate234 (1 review written)

My phone was stolen over a week ago and i have a sim contract deal with 3. My insurance company are with another company and they are asking me for a letter fro confirmation of blacklisting from 3. I reported to 3 that my phone has been stolen and that my insurance company want the letter. 3 said to me they are working on it. they 3 days later it appeared that they blacklisted my old phone as 'lost' when it was stolen, I reported it on the '21st of January', however, i reported it on the 26th… Read Full Review

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