3 Mobile Reviews - www.three.co.uk

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★☆☆☆☆
1.4 / 5
15% of users recommend this
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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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Latest Reviews

★☆☆☆☆

“FURIOUS WITH 3 MOBILE”

Written on: 07/12/2017 by midnightni (1 review written)

Im beyond furious with 3. last month i topped up £35 to get the all in 35 add on (which used to only be £25 ffs) and it didnt convert to the add on so they did it for free and i got to keep my £35 credit which i kept to pay this months with. however, they failed to even inform me that my add on was expired and automatically went into my credit and used it. now i have no add on or credit to buy one. no money on me either as alot of my money has been cut. the worst part is my dad is actually… Read Full Review

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★★★☆☆

“The worst customer service ever experienced”

Written on: 28/11/2017 by jekaterinakrlpov (1 review written)

The customer service line is obsoliutly useless, to say the least!! I am not a demanding or picky person myself. However, this was just unbelievable! I was staying on the line for over 2 hours on Monday evening and for over an hour on Tuesday morning. The staff had a very poor knowledge, kept me on hold or transfering me all over the departments and eventually made me cry and spoiled my day. While, all I wanted was to keep my old phone number. I was not even switching providers! I just changed… Read Full Review

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★☆☆☆☆

“Stay away!!!”

Written on: 23/11/2017 by Pat92 (1 review written)

Incompetend service on a "helpline". Indoor network coverage worse than poor. I've got a problem with my network signal at home. I reported it several times with no answer. I went to Burton on Trent branch to ask why they sold me a product saying great 4G coverage in whole Burton and I can't even send a text message or make a call when I'm at home. I've got no internet at home as well. At Burton branch the guy was extremely rude and he said that it is not their problem that I have a poor… Read Full Review

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★☆☆☆☆

“Customer service abominable! ”

Written on: 24/10/2017 by Northei1983 (1 review written)

I have to say, I do believe that Three customer services is one of the worst I have ever had the misfortune to encounter. My issue began three or four months ago when I decided to cancel the direct debit I had on two accounts. The reason for this was that I had tried on several occasions to cancel the accounts as they were not being used, but instead of making the process as pain free as possible, I spent in excess of half an hour during each individual phone call being talked at by the… Read Full Review

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★☆☆☆☆

“Dreadful Company”

Written on: 19/10/2017 by PresleyBentley309 (1 review written)

I have suffers a stroke and have trouble speaking so cancelled my direct debit for mobile phone, found it impossible to cancel contract on line. Told by staff on online chat to go to the nearest shop. Virtually impossible for someone with verbal and physical disabilities. Have written to head office to cancel contract, we are talking about the huge amount of ten pounds a month. My wife has been inundated with calls, they are impossible to deal with. The stress has caused a deterioration in my… Read Full Review

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★☆☆☆☆

“They will make sure to charge you or everything!!!”

Written on: 19/10/2017 by Gravesnm196 (1 review written)

Even if you do exactly as it says in contract they will still find a way to charge you over what you owe them. They say that you can cancel the contract in the last month of you're contract but in fact you have to cancel it in the last days otherwise they will charge you for early cancellation. Network coverage very,very poor,driving around you can't have a longer conversation without breaking about four,five times!! Costumer services........no comment!!!… Read Full Review

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★☆☆☆☆

“Poor coverage, morally corrupt contract and awful...”

Written on: 17/10/2017 by Dave1094 (1 review written)

My previous carrier automatically adjusted payment on expiry of the finance contract, not so with 3. I found I had overpaid 11 months finance with no means of recovering the money. Clearly my fault for not reading the small print but what a morally corrupt company, they could at least send a reminder. I immediately cancelled the contract and despite having overpaid a significant amount they wanted the next months payment. I then found that my phone was locked to 3 mobile and would not operated… Read Full Review

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★☆☆☆☆

“Disgusting service....”

Written on: 03/10/2017 by sbGrantham1961 (1 review written)

Absolutely disgusted with the service from 3. They blacklisted my phone and promised several communication updates and no follow up or actioning. This has resulted me in having an un-functional phone WHICH I am paying for for over a month. Luckily I am a 26 year old who has another phone, but if I was a 90 year old woman who had a medical emergency...3 would have this on their gravestone. Never join 3. Disgusting service and one unhappy customer… Read Full Review

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★☆☆☆☆

“Unethical”

Written on: 30/09/2017

I have ordered a pay as you go card online, without any adds on and credit that does not expire. Here is what happened next: 1. They do not send an email order confirmation (I have asked customer support about it and he told me you need to go somewhere an choose an option to get a confirmation). 2. I received a card that expires in 30 days 3. When I phoned customer service I was told that - I can't return an unopened card, apparently the normal consumer rights do not apply - I can't prove that… Read Full Review

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★☆☆☆☆

“No response to unlocking device even after numerous...”

Written on: 28/09/2017 by ManshukhlalShah (1 review written)

I am an ex 3 customer and I wanted my ex three phone to be unlocked I have filled in several forms online to unlock my phone and I haven't had a response even once and there is no dedicated phone line to hear customers complain re the unlocking of phones… Read Full Review

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★☆☆☆☆

“Useless and Incompetent”

Written on: 27/09/2017 by Chris131 (1 review written)

I have been a customer of the Three network for sometime and recently the last 12 months I have had a SIM only deal and although the package was good with "all you can eat call and messaging" with 4gb of data, the service was dreadful, for example in the space of 12 months there have, to my experience, been 2 major outages. The second outage was publicised on the BBC effecting some 3 million customers (I should of learnt my lesson then). Like most I should imagine I didn't change through… Read Full Review

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★☆☆☆☆

“Avoid . ”

Written on: 22/09/2017 by JaquelineRyan304 (1 review written)

An absolute nightmare to get any issues resolved with the call centre. Finally cancelled contract which took nearly an hour on the phone and they only issued the PAC code when I said I was complaining to ofcom about them. Use a different company and avoid this one!… Read Full Review

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★☆☆☆☆

“Avoid at all cost”

Written on: 17/09/2017 by Rich19530 (1 review written)

We all know mobile providers are legalised bandits but this lot beggar belief. Unstable Internet connection which makes streaming almost impossible,slow download speeds and tariffs which offer no value for money.If only I could give them a 0 rating… Read Full Review

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★☆☆☆☆

“Customer Service is awful”

Written on: 04/09/2017 by 3isrubbish (1 review written)

Every time my wife or I call the customer service line we get a person based in India. We can't understand each other and nothing gets done. It's almost like they do it on purpose to prevent us from canceling. When I did cancel my account, I'm moving abroad, they tried to tell me that I require an extra months pay for not giving them 30 days notice. I'm literally out of the country and they want a payment. Instead, I put a stop payment on my bank account and I will never be a customer of… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 15/08/2017 by avoidthreenetwork (1 review written)

Im a three customer the service has become very annoying I am paying £35 per month which use to be £25 only two weeks ago the service is constantly down and most of the time I'm unable to use it SOMETIMES NOT EVEN ABLE TO USE IT IN A EMERGENCY I.E FOR AMBULANCE OR POLICE ETC it's my only phone BIG PROBLEM. The customer service is terrible they don't even let customers know it's will be down or what is going on and what would be fair is to compensate for days unable to use the service THAT… Read Full Review

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★☆☆☆☆

“avoid!!!”

Written on: 13/08/2017 by Annalise498 (1 review written)

Extremely bad experience with three. don't sign with them!!! costumers service is based in India, you can't even understand them. after 3 days o finternet, they cut me off saying I used too much data which is untrue as it was a 40 Giga contract (which is usable for 32 people) and the bill was outrageous. I always have been under usage with my former providers. i called the customer service a thousand times and they tried to bribe me into giving me Giga.i had enough allowance left, they tried… Read Full Review

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★☆☆☆☆

“Very slow internet ”

Written on: 22/07/2017 by iaRitchie434 (1 review written)

Totally disappointed.. I regret to have choosen them. Very slow internet or not working at all… Read Full Review

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★☆☆☆☆

“Refused PAC Code/Poor Service”

Written on: 20/07/2017 by 110McGarry (1 review written)

Long wait to get through to call centre each time you call, with usual annoying "trying to sell you something" options on the way. When you do get through, the line is bad, the staff with English with strong accent (hard to follow on bad line) and read out scripts. They refused to issue a PAC code to me, even though the reason I was switching out was that their own staff had told me that the SIM card would not work in my phone (which is 2G). Since I had thrown the card itself out the day before… Read Full Review

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★☆☆☆☆

“Serious breach of confidentiality!!”

Written on: 11/07/2017 by EmSkieFish (1 review written)

I have been a three customer for about 6 years, started on PAYG, then moved onto contracts. We loved house about 2 years ago, called three at signal was almost non existent inside and outside our new home. We obviously informed them we'd moved, they sent a booster box out to the new address to deal with the problem.. It made it slightly better, so we left it at that. They never updated our address on their system and so for 20 months the old address was still set as the main address and all… Read Full Review

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★☆☆☆☆

“Rubbish coverage.”

Written on: 02/07/2017

No coverage. Just a few days ago my wife upgraded her phone with 3. She had an Apple 4S with 3 and upgraded to an Apple 7. She had to pay money up front and will eventually have to pay an increased monthly amount after the first six months £21 increasing to £42. This I spent an absolute age trying to contact her by text, phone and find my iPhone all to no avail. WHAT RUBBISH! Previously when she was out where she is today with her old 4S whilst the signal was not always good we were able to… Read Full Review

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