3 Mobile Reviews - www.three.co.uk

Click here if this is your business
★☆☆☆☆
1.4 / 5
14% of users recommend this
Click here if this is your business
  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
? Ask our helpful community of experts about this product or company
3 Mobile www.three.co.uk - Ask a question now

Media Gallery for 3 Mobile www.three.co.uk

3 Mobile www.three.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Hi, Three mobile is very corrupt company. I have two...”

Written on: 01/09/2021 by Shahram999 (1 review written)

Hi, Three mobile is very corrupt company. I have two numbers with them using PAYG. This company can not stop taking from my credit. I use my mobile to contact my family on Sundays. If i purchase let say £10.00 my credit without use of my mobile will be reduced by halve if not all a day later. This means my credit willl be reduced to '0' a day or two ater purchace of credit. I have been with this rotten company for about ten years. their quality of service is unbelievably bad. their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Please please do not use this network provider ! ”

Written on: 18/07/2021 by Reeseyf337 (1 review written)

During lockdown my partner rang the company to stop cancel his contract the person on the phone said “ yes no problem” took his details and said it would be cancelled, he then stopped his direct debit he did nt find out till 13 months later that they had put a default on his account even tho he had bank statements saying the account was closec and he owed the company nothing, please please do yourself a favour and stay away from this network, he knew nothing about this till we went for a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Useless Mobile Broadband Network”

Written on: 02/06/2021 by Barbaras266 (1 review written)

Dont go with network 3 they have rubbish speed and connectivity. They want to help and tell you to do everything accept admit that the network signal is useless. DO NOT consider this network for mobile broadband. Tesco is much better… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Worst company ever ”

Written on: 25/04/2021 by Brendonj104 (1 review written)

Don't use them have charged me for over 3 years for a account I never opened refused to refund the money aprox £500 but have offered £100 credit never been treat with such contempt and arrogance so am now taking these bandits to the small claims court would actually rate -5… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Worst company ever”

Written on: 19/04/2021 by Henryuo80 (1 review written)

I just hope the ombudsman services will punish them severly for their appalling way of doing business… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“WORST NETWORK PROVIDER; WORST EXPERIENCE; TERRIBLE STAFF”

Written on: 13/04/2021 by Gen22 (1 review written)

Categorically the absolute WORST network service provider. After being with them for 4+ years I'm finally sick to death. I will never, ever again consider using them! Ever!! The staff are ill trained and incredibly aggravating. I do not have enough words to describe my experience with three, NEVER AGAIN… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Vile worst company ”

Written on: 25/02/2021

I had mobile internet and for 7 months didn't work properly three would not help charged me for a box they sent me with no SIM I wrote got no reply except asking for personal details then said end contract pay no fee except the month you just had a box I beg you please please please please please please please please please please please please please please don't use threr… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Absolutely vile company to deal with. I returned a new...”

Written on: 02/02/2021 by Crockett259 (1 review written)

Absolutely vile company to deal with. I returned a new phone immediately after receiving it, after a disagreement about my existing phone. I sent new phone back immediately (17th December 18,), but they claimed they didn’t receive it until 17th January This treacherous company is now trying to take £800+ via county court, even though the phone was sent back immediately and I clearly stated I didn’t want to continue contract with them. This situation has caused me a great deal of stress and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Transferred from pillar to post, was on 2 hours. ”

Written on: 02/02/2021 by eiMcLeod326 (1 review written)

If I had known what I was letting myself in for I wouldnt have started the process of transferring my phone to 3Three. I was sent to India, cut off, long delays and the penultimate one didnt know the basics of transferring across. She kept on asking me questions, I answered and she went away for 4 mins, came back and asked me another basic question went away etc. Eventually, after 1.5 hrs I said I wanted to make a complaint. I said I wanted to speak to someone in Glasgow ie British, they said… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Awful company and cruel customer service”

Written on: 12/01/2021 by RossHill (1 review written)

I contacted Three to request my PAC coded to move my Number. They tried everything to not give me my PAC code. Then they said they would text it to me. What happened next was they deregistered my existing SIM, cutting off my phone, which meant that family, friend and colleagues couldn't contact me, not that they cared. When I contact them, they had the cheek to suggest I call them! I only have the one phone which they rendered unusable. And during a pandemic and lockdown their representative… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“worse non UKcustomer services”

Written on: 05/01/2021 by therealguy (1 review written)

Since this Covid has taken over I feel 3 network has been nothing but a scandal especially those based in India call centers, how do a large company such as 3 allow people to talk to valued customers as if they were a piece of nothing. the Asian call centre ignores you when you complain on the phone they stay quite for a few minutes then hang up the call I have never felt this emotional and ignorant about anyone before but the Asians you get on the 3 mobile network customer service makes you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Makoti54's Response to therealguy's Review

Written on: 28/01/2021

covid makes life challeging however on tuesday chatted to at lest 8 people to tr and get my new patg cellphone activated will have had 1 week tomorrow still not
activated if just one of those I spoke to had owned the query and seen it through
the others would have been able to help others I am after all ultimately paying there salary not impressed will be writing to ofcom

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
Read 1 Comment
★☆☆☆☆

“Problem after problem ”

Written on: 11/12/2020 by Misza4166 (2 reviews written)

Got issue with one issue not facing more and more problem as instead solve first issue there create more problems… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Very bad connection and expensive for poorer connection ”

Written on: 02/12/2020 by Pauloaopereira (2 reviews written)

Is the worst network provider I used in U.K., customer services unhelpful, the network can’t compromised with their offers...in my area always there is issues with connection, the calls dropping without eventual reasons the internet takes eternity to open a page including google, I pay for unlimited plan non contract £29 but next month I’am out of that misery I will do internet contract with well stablished provider and avoiding this unsecured network desperate to take only my money and on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Resisting contract cancellation within cooling-off period!”

Written on: 12/11/2020

I am absolutely enraged at this poor excuse of a company, and I suspect they willfully engage in breach of consumer regulation. Despite ordering online, I have never received their SIM, and never started my contract. I therefore do not even possess a Three phone number. I have cancelled my contract within the cooling-off period, and I have proof of delivery. They sent me a letter asking me to call them to "discuss" my contract. Just comply with my request, you villains!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“NO CUSTOMER SERVICE FOR BUSINESS ”

Written on: 26/10/2020 by Anniem384 (1 review written)

Entered into a business contract paid £79 upfront got home no network service sent phone back 5 weeks ago contract cancelled then tried to get the £79 back what a joke been pushed from pillar to post from Glasgow to India and back again promised refund would be in my account in 3 working days that was 3 weeks ago have spent hours on the phones and emails and calling in store what a complete shambles of a company DO NOT GET A CONTRACT WITH THREE AVOID AVOID AVOID… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“dreadful customer service”

Written on: 15/09/2020 by Fudgepot050516 (1 review written)

I joined the 3 network in August, got my new sim card then I received a new sim card that I never requested, the first sim number I was able to transfer my old number across. I phoned to make sure they were not charging me for two sim card contracts and clarified they were not. A week later I had two letters dated 14 August that they had closed both accounts down, that I had cancelled within 14 days and there was nothing to pay. I never asked them to cancel my contract, that they decided to do… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Dreadful company and useless staff”

Written on: 14/09/2020 by 391Grace (1 review written)

I have been more than 5 years with three. After 3 years, I decided to change my phone and no offers has been made to me. Well anyway, we all know that offers is for new customers but not for actual customers. It’s been a year that I finished my contract with them and then was on rolling contract. Suddenly I received the text below : “ From Three: Congrats, you've switched to your new plan! You can see your plan details on the Three app right away. Click here to download:” Basically they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“When you cancel your Pay as You Go contract you get no...”

Written on: 14/09/2020 by AndyBBB2 (1 review written)

When you cancel your Pay as You Go contract you get no confirmation other than a PAC code to take your number with you which is fine but what you don't know is if you don't use the PAC code to transfer the number within 30 days they reactivate your account & start billing you again. As I had cancelled the direct debit I received an email three months later demanding payment which I called their 'Customer Help Line' & disputed it. After an hour of arguments they said they were going to keep… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst network and customer service ”

Written on: 04/09/2020 by KatJ19 (1 review written)

Worst customer service!! I never write reviews but I felt like everyone needed to be aware of how awful this network is. I upgraded my contract back in April and cancelled my other contract which they continued to charge me for. I have called in excess of 50 times to try and get this issue sorted with no help from any customer service advisor, I even went into store and they told me they were unable to help. I will be leaving this network as soon as possible and will never return. I have never… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Do not trust them,please”

Written on: 03/09/2020 by 43Corcoran (1 review written)

I had a very bad experience. I was at Three, but I change to another company because the other company has a better deal. And when I switched, Three call me with an offer,a really good one, and when I received the SIM to switch with them, they said they cannot give the that deal, There remove my deal and it wasn't available, and before that, someone told me to buy a new contract and then ask for my deal, and nothing happens, so the staff didn't told me the truth and wanted to me to buy another… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview