Despite cancelling my policy two months ago after moving home, More Than still taking the direct debit for the old property (two months and counting!). Their explanation - bad weather in Bangalore - bit of a backlog. Just to cancel a direct debit?! Surely unacceptable/illegal? Seems to be general disorganisation. An online account doesn't offer any services to amend, download policy etc. Unable to provide written proof of insurance when requested for my solicitor.

Thanks to CET, I have been living with 4 massive holes in my kitchen floor for 2 months now, work was started to look for underground leak. I've had low water pressure -which often turns freezing -for months due to the leak, but CET have no urgency to help locate and repair it even when I broke down on the phone. Constantly told they'll call me back with a repair date (which they don't) and when I finally do get a date they cancel last minute - done that twice! I'm so angry and upset with their treatment... I'm still waiting! Anglian Water have sent me a sympathy bouquet of flowers because of it all and are shocked at CETs appalling service too. AVOID!

Have a water leak in the toilet basin since 30th December after calling several times finally got through and told a plumber would be out between 8am and 4pm surprise surprise nobody showed. Water continues to leak out and nobody is answering the phones as per usual. Having spent all last night trying to soak up any water flowing out and waiting all day for so.eone to turn up. CETs response has been poor quoting company policy about 24 hours response time it's in the t&c's. You have 2 hours left of your precious 24 hours after that I will be contacting my solicitors.

this company have the worst customer service I have ever had to deal with its not isolated as I have been bounced through 5 different teams (team 27 being the worst) but all being at a level of incompotance I have never seen before They have no idea what the policy allows they lie about anything and everything If you want hassle free insurance then this company is not what you want Trust me and all the other reviewers here you will regret ever giving these pirates your business I have the data requests of all calls I have all the emails These prove how much you have tried to deceive me and stall I even left a review on another platform on Easter weekend response in 2 hours Now 5 days later after my response to the response via the email. Nothing just goes to show what is the priorities of this company It's not the customer it's their reputation Well news for you more than there is a Hugh group of us that you have wronged we are not going to stop outing you and the dedicated website is being worked on as we speak when this goes live and we share it viral will be the outcome you see us who stand up for our rights have many followers the power of unity is coming to a Web page soon

It should be negative star not even 0. Home emergency service after validating says will take 4hr then gets text in hr saying will take 9-24hr for someone to come for a hot water tank leaking in the loft, damaging roof and electricals (even though stopped fresh water) calling again after spending time explaining it said will cancel next day booking and will find someone tonight. Again waiting few hour no update so called back they said cannt get anyone only next day 9-24hr window is open, told them house is becoming unsafe when water is already off, cannt stay with family they said will arrange hotel stay, will book and will call me back. Waited 30 min no call so called again back and said sorry we cannt book anything for night when I can find hundreds of hotels nearby with availability in bookings.com or hotels.com. Stupid excuse saying the booking partner cannt find anything. Every time lied and don’t even care to callback with update or say sorry, for searching emergency plumber they all did was dropped an email to some vendor and kept waiting. This isn’t an emergency service! Stay away from the company! It’s all to do with cost of emergency as plumber charge less in business hours rather night rates! Complete nightmare

£50 to cancel a policy and almost impossible to hear what the customer service guy was saying due to the shouting and streaking in the background. Either working from home or very noisy office but with way very very unprofessional

An increase of 21% on Buildings & Contents cover is unjustifiable! Have remained with More Than for convenience sake only, for now! Future renewals may be a very different outcome if More Than continue along these lines!

Disgraceful service despite Morethan and their agents BV Solutions agreement to water damage claim to the kitchen and bathroom 20 August 2020 and quote sent to BV Solutionsup to this day 31 January 2021 still having to fight through financial ombudsman to have the work done left without bathroom facilities despite mails and phone calls avoid at all costs

Nightmare company, will not deal with disabled by e mail, take weeks to get an answer from them. By the time they answer your renewal date has passed. Legal helpline is useless, they again will not communicate by e mail, anything you want help with 'is not covered" and quote you thousands to look at it for you. What is the point of paying for legal helpline?

£700 premium and refuse to pay for damage to doors after burglary. 2 months later, no payment for either contents or building damage. Stolen items can be redeemed from their partners website at massively over inflated prices or they penalise you 40% to take a cash settlement. This is profiteering from peoples misery, and the customer service levels are shocking, and no calls returned. Will be changing provider as soon as possible.

I have my house insurance with MoreThan,part of it is a Home Emergency cover which I took out because I thought that in an emergency I would not know how to get hold of help. I still do not know because what I received from CET, the subcontractors to MoreThan cannot be called an emergency help. My boiler broke down in September because,as I discovered, an old main gas pipe lets water in which eventually finds is way to the boilers in the street.It took CET 11 days NOT to find the cause which meant that I was without heating and hot water all this time.In the end I called out Worcester-Bosch who found the fault in less the 15 mins. Next instance was some months later and although Cadent (National Grid to you and me) cleared the pipe,the boiler still refused to work.We were by now in November and I had to heat the house with fan heaters and the only way to get hot water for washing was to boil kettlefuls of water. A fortnight went like this when Worcester Bosch came again and in less than 10 minutes established that water got into the pipe between the meter and the boiler. The responsibility of Cadent stops at the meter.It did not occur to any of the numerous engineers from CET who visited my house. I could say that MoreThan's Home Emergency cover is a joke except it is not.The total ignorance and lack of skill of the engineers is danger to life and limb. Why MoreThan does not take it seriously is a mystery to me.

Premium increase of £20 on renewal, after 3 years no claims They would not reduce it when asked. Direct Line were cheaper for the same cover, so goodbye More Than. More Than means your renewal premium will be more than the previous year ! They do not care about looking after existing policyholders.

We took out More than Home and Bulidings policy or so we thought. Policy documents were issued in the wrong name. Contacted them weeks before the inception date to change it and we were told they had been changed and new documents issued. We never received them so we chased again. This time they said they would be with us shortly and they would send a letter confirming we had cover. The letter srrived and it basically confirmed that we were not covered and that the policy had expired. We contacted them again and they promised to email the documents in the correct name. The policy documents were emailed but still in the wrong name. The telephone operatives had basically lied to us and had not made any of the changes prior to the inception date. The inception date has now passed and we are technically without home and buildings cover. We raised a complaint. They offered £25 as an appology but we still have not got valid insurance and still no resolution and do not know where we stand. The last time we rang to attempt to sort it out we were taken though what could only be described as a dementure test in our opinion (not the standard type of questions just the one used to measure mental capacity). I am extremely upset by the whole experience and concerned as I do not know if I am going to be insured, whether to just take out a policy with someone oelse r what to to. This is an appalling and unacceptable situation

I have just started a policy with More Than for Home insurance, I spoke to a lady called Dawn from the Sunderland office who was so helpful and make this very easy for me! She talked me through everything so I felt at ease during the process. I would like to thank Dawn for her help and brilliant Customer Service :) I will defiantly recommend More Than to friends & family.

I have wasted many hours trying to get some one to answer the phone so as I can renew my policy, but to no avail. The wording committed to going the extra mile is a joke, obviously MORE THAN do not want my custom.On your renewal letter the hours of business states 8am to 9pm but at 8pm the lines shut down. More Than seem to be some sort of Fred in the shed outfit.

Had cet attend twice in 2 days( the second visit due to them not clearing blockage the first time). Both occasions they were late, rang to chase & told contractors uncontactable. After 2nd visit told blockage underground could not be accessed needed cctv survey but likely drain clapse. Blockage reappeared today called drainage contractor myself no blockage underground he found issue immediately an old piece of pipe inside soil stack catching all debris causing blockage fairly obvious to the naked eye. Do not let these clowns in your homes.

Absolutely would not use this company, disappointed and completely disgusted with the customer services. One silly staff member suggested as I didn't have hot water I should boil the kettle to bath my baby with, retrain this women in safety first then manners.

I had a flood back in August 2016 damaging my kitchen and unfortunately had to make a claim to More Than Insurance. Despite water coming through my ceiling my kitchen has not been dried and I have not had my electric checked. I have made numerous calls, sent and responded to endless emails and made complaints to RSA about Cunningham & Lindsey Loss Adjusters and I am still waiting to have a positive conclusion to this claim.!! I do not like that More Than Insurance continually ignore all requests to settle your claim and also try to get you to walk away by making your claim to be a very long and difficult process.

Tried to cancel my home insurance because i was going overseas to live. They blocked me every way they could even saying the policy was in someone elses name when i had policy in front of me in my name. It took me two days to cancel, had lies all the way. Keep away from this lot, look on trust pilot for "more than" insurance reviews, i wish i had, keep away!!!