More Than Home Insurance Reviews

Click here if this is your business
★★☆☆☆
1.8 / 5
20% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
More Than Home Insurance - Ask a question now

Media Gallery for More Than Home Insurance

More Than Home Insurance
More Than Home Insurance
More Than Home Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Terrible company to try to deal with”

Written on: 15/07/2019 by voBriggs188 (1 review written)

Nightmare company, will not deal with disabled by e mail, take weeks to get an answer from them. By the time they answer your renewal date has passed. Legal helpline is useless, they again will not communicate by e mail, anything you want help with 'is not covered" and quote you thousands to look at it for you. What is the point of paying for legal helpline?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“£700 premium and refuse to pay for damage to doors...”

Written on: 20/03/2018 by ipletersky (1 review written)

£700 premium and refuse to pay for damage to doors after burglary. 2 months later, no payment for either contents or building damage. Stolen items can be redeemed from their partners website at massively over inflated prices or they penalise you 40% to take a cash settlement. This is profiteering from peoples misery, and the customer service levels are shocking, and no calls returned. Will be changing provider as soon as possible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“God save us from CET”

Written on: 08/01/2018 by EgriJ (1 review written)

I have my house insurance with MoreThan,part of it is a Home Emergency cover which I took out because I thought that in an emergency I would not know how to get hold of help. I still do not know because what I received from CET, the subcontractors to MoreThan cannot be called an emergency help. My boiler broke down in September because,as I discovered, an old main gas pipe lets water in which eventually finds is way to the boilers in the street.It took CET 11 days NOT to find the cause which… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 3 0
★☆☆☆☆

“High renewal premium”

Written on: 10/10/2017 by Chapmankx45 (1 review written)

Premium increase of £20 on renewal, after 3 years no claims They would not reduce it when asked. Direct Line were cheaper for the same cover, so goodbye More Than. More Than means your renewal premium will be more than the previous year ! They do not care about looking after existing policyholders. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Northern.bloke's Comment

Written on: 20/12/2017

Unfortunately, Direct Line will play the same trick on you next year and you will probably go to another insurer - from personal experience.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
Read 1 Comment
★☆☆☆☆

“Issued invalid policy documents 4 weeks on not resolved”

Written on: 31/08/2017 by Phoenix373 (1 review written)

We took out More than Home and Bulidings policy or so we thought. Policy documents were issued in the wrong name. Contacted them weeks before the inception date to change it and we were told they had been changed and new documents issued. We never received them so we chased again. This time they said they would be with us shortly and they would send a letter confirming we had cover. The letter srrived and it basically confirmed that we were not covered and that the policy had expired. We… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 3 0
★★★★★

“Easy & Very Helpful ”

Written on: 17/07/2017

I have just started a policy with More Than for Home insurance, I spoke to a lady called Dawn from the Sunderland office who was so helpful and make this very easy for me! She talked me through everything so I felt at ease during the process. I would like to thank Dawn for her help and brilliant Customer Service :) I will defiantly recommend More Than to friends & family… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“will not answer the telephone.”

Written on: 18/05/2017 by imMurphy368 (1 review written)

I have wasted many hours trying to get some one to answer the phone so as I can renew my policy, but to no avail. The wording committed to going the extra mile is a joke, obviously MORE THAN do not want my custom.On your renewal letter the hours of business states 8am to 9pm but at 8pm the lines shut down. More Than seem to be some sort of Fred in the shed outfit… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Absolutely dire”

Written on: 07/05/2017 by Horton29 (1 review written)

Had cet attend twice in 2 days( the second visit due to them not clearing blockage the first time). Both occasions they were late, rang to chase & told contractors uncontactable. After 2nd visit told blockage underground could not be accessed needed cctv survey but likely drain clapse. Blockage reappeared today called drainage contractor myself no blockage underground he found issue immediately an old piece of pipe inside soil stack catching all debris causing blockage fairly obvious to the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“CET home useless emergency ”

Written on: 12/04/2017 by Georginacornwall (1 review written)

Absolutely would not use this company, disappointed and completely disgusted with the customer services. One silly staff member suggested as I didn't have hot water I should boil the kettle to bath my baby with, retrain this women in safety first then manners… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“More than enough of waiting!!!”

Written on: 16/02/2017 by Brycenw1971 (1 review written)

I had a flood back in August 2016 damaging my kitchen and unfortunately had to make a claim to More Than Insurance. Despite water coming through my ceiling my kitchen has not been dried and I have not had my electric checked. I have made numerous calls, sent and responded to endless emails and made complaints to RSA about Cunningham & Lindsey Loss Adjusters and I am still waiting to have a positive conclusion to this claim.!! I do not like that More Than Insurance continually ignore all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Stay away!!!!”

Written on: 10/12/2016 by Morgan50 (1 review written)

Tried to cancel my home insurance because i was going overseas to live. They blocked me every way they could even saying the policy was in someone elses name when i had policy in front of me in my name. It took me two days to cancel, had lies all the way. Keep away from this lot, look on trust pilot for "more than" insurance reviews, i wish i had, keep away!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Home emergency cover taken out for elderly...”

Written on: 07/11/2016 by Katelyn (1 review written)

I live over a 100 miles away from my elderly mother who lives by herself. She has Osteoporosis and a heart condition.I took out home emergency cover for her with more than.We visited to take her out and discovered the loo was not flushing but was continually filling with water. We rang more than, who initially stated it was a maintenance issue and not covered under the home emergency add on. I explained the situation re her living by herself and that was why the cover was taken out. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“This Company should be investigated for unethical...”

Written on: 09/10/2016 by JeanWells (1 review written)

I had a painting accident whereby the can hit the arm of my sofa when I fell, catapulted off, hit (I think) the edge of the half opened lounge door causing the paint to splurt indiscriminately all over, causing considerable damage to my sofa, carpets, woodwork etc. They claimed that a couple of lines of paint could not have been caused as I described, which is completely wrong, every spec of paint damage was caused as a result of the fall and whilst I was still on the sofa. The report did not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Denofthieves's Response to JeanWells's Review

Written on: 23/11/2016

I am so sorry to hear of all this unnecessary hassle and stress More Than are putting you through, Jean. I know it's no consolation but I will not now be buying my Home Insurance with them after reading your and other reviews on here and on other sites.

Thanks for taking the time to warn the rest of us.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Denofthieves's Response to JeanWells's Review

Written on: 23/11/2016

I am so sorry to hear of all this unnecessary hassle and stress More Than are putting you through, Jean. I know it's no consolation but I will not now be buying my Home Insurance with them after reading your and other reviews on here and on other sites.

Thanks for taking the time to warn the rest of us.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“more than enough of waiting to be paid .. ”

Written on: 01/08/2016 by Aries72 (1 review written)

More Than Insurance .....had a leak under my bath, in January this apparently has been leaking for quite some time, and had gone through my bathroom floor to my hall ceiling and onto my hall carpet, all the flooring was water damaged as was the floor boards/ceiling and my carpet in the hall way . rang my insurance company , and made a claim . was told yes am covered etc . some one came out and measured up for my carpet, i got 2 builders out to assess the damage as i was asked and sent in 2… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Recfent bad rain”

Written on: 26/06/2016 by Cooneyei281 (1 review written)

The rain has been so heavy that one day it was like a whole swimming pool landing on my roof. The weight of the water pushed the guttering apart and directed the flow of the water up against the side wall and pushed the flushing away and the water enter the house flood a room. They sent round a surveyor that said the roof flushing was not fit for purpose. This is Roof Flushing, declined my claim. MORE THAN INSURANCE if NOT fit for purpose. We have been with them for 5 years only to find out our… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“someone help us”

Written on: 16/06/2016 by Knight255 (1 review written)

sent 8 emails to company who deal with repairs for more than accident with our tv also phone calls for over a week got no where still waiting all sorts of excuses given to put us off never had a claim before don't belive the stress they are putting us through one saying one thing then some one else different is it the same for everyone or just us no tv for 2 weeks some one out there help us please… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“More Than Horrendous! ”

Written on: 19/04/2016 by Ximena65 (1 review written)

I made an emergency claim on my house insurance following my teenage son leaving the bath running all afternoon! Literally every floor, ceiling wall and light has been effected. I was told someone would be out within two days to start the drying process... 3 weeks later they are coming!! What's the point! The loss adjustor came two weeks ago, she approved it and said she would pass it back to more than, I will hear back within 2 days! I have made endless phone calls and no one has a clue what's… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“They Should Change The Name To 'Never Ever Again'.”

Written on: 23/03/2016 by iamkjb (1 review written)

On March 10th 2016 I received a renewal notice for my home and contents insurance policy by post from MT. I was somewhat surprised, because I had cancelled this policy on 12th March 2015 and had taken out another policy with a different insurer. I immediately went to check my bank statements and sure enough, discovered that the 2015 insurance premium of £274 had been taken from my bank account. I telephoned MT and was told that whilst a note of cancellation had been placed against my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“CET home emergency”

Written on: 07/02/2016 by 370Haley (1 review written)

JOKE JOKE JOKE Run by idiots Terrible service for customers. I don't know why a good ins company like more than,Royal sun,Cunningham Lindsay. use this hopeless useless place called CET based in castle donnington Derbyshire. Insurance company's need to do their selves a favour either do it in house or use a proper set up and not these fools....rant over… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Best Priced Insurance around”

Written on: 17/09/2015 by egAdair176 (1 review written)

Competitive Priced Insurance and efficient and polite customer service. Just renewed for another year. No paperwork, just confirmation of renewal payment by way of text, but sure that is the same with most things. Underwritten by well known company so all in all very happy. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rebcartwright3322's Comment

Written on: 25/03/2016

so its a five star based on premium. I had a claim with them and there tried it on with me. I ended up employing my own loss assessor who wiped the floor with them. tried to settle my claim for £17k my own assessor took over and out of nowhere settled for £53.4k. Rate an insurance company based on claim experience,not the price of a premium

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Denofthieves's Comment

Written on: 23/11/2016

Well said, Reb!

These silly ratings on how easy it is to peruse whatever website to pay for a premium are pointless. The real test of insurance companies is their efficiency and honesty in dealing with claims. End of.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Denofthieves's Comment

Written on: 23/11/2016

Well said, Reb!

These silly ratings on how easy it is to peruse whatever website to pay for a premium are pointless. The real test of insurance companies is their efficiency and honesty in dealing with claims. End of.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Denofthieves's Comment

Written on: 23/11/2016

Well said, Reb!

These silly ratings on how easy it is to peruse whatever website to pay for a premium are pointless. The real test of insurance companies is their efficiency and honesty in dealing with claims. End of.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 4 Comments
overview