Bradford And Bingley Home Insurance Reviews

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Latest Reviews

★☆☆☆☆

“This company deserves every negative review it gets. ”

Written on: 29/04/2021 by Boooooooo (1 review written)

Would never use again. Wouldn’t even use them if they quoted me 90% off my policy. Steer well clear… Read Full Review

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★☆☆☆☆

“Steer clear”

Written on: 21/01/2021 by Kerry88888 (1 review written)

They automatically renewed our policy, without consent, they had put the price up £200 over the course of 2 years, annoyed with myself for it cancelling sooner! no claims made either. I then get a letter 3 months later asking to phone them and was told we owed them 3 months worth of payments, as they couldn’t take payment from us! I asked why they were calling about this 3 months in and not contacting us straight away and was told accounts looking into what’s owed every 3 months! Asked to… Read Full Review

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★☆☆☆☆

“Will not settle claims and avoid contact ”

Written on: 19/12/2020

Lost my phone and despite assuring me my claim would be settled within a day or two, they have automatically passed my ‘case’ to a third party ‘fraud investigators’. Wish I had read these reviews. Having made 2 claims with AA in the past 15 years, both minor personnel belongings, always settled immediately. To automatically assume all claims are fraudulent tells me all I need to know.. Not a nice feeling when being suspected of dishonesty! Regardless of the outcome, I will not renew in… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 20/02/2018

Auto renewal of contents insurance and then charged £35 for cancellation as I had moved to Uni and taken insurance there. The premium had increased by 25% although I had not made a claim. Other companies give notice of renewal… Read Full Review

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★☆☆☆☆

“Awful.”

Written on: 15/11/2017

I don't even want to give 1 star. They don't deserve a single star. Absolutely horrendous company! Do not get insurance with this company. Atroutious customer service, liars, let downs and totally untrustworthy. Rang a week prior to my policy renewal to cancel the policy as I found a cheaper policy elsewhere. I spoke to 3 different staff members who assured me it was stopped, 7th November; my policy was renewed and they took £164 off me! I then spoke to a further 3 members of staff to be told… Read Full Review

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★☆☆☆☆

“Cannot make a 3rd claim and they actually cancelled my...”

Written on: 30/07/2017 by Joylove63 (1 review written)

Stay away from this insurance company. been at least 3 years or so with Bradford And bingley with home contents cover but recently got a letter stating the details on there side was wrong or incorrect and stated they cannot renew the annual policy. So as you do I rang B&B and asked what was the matter with the details and got told it wasn't the details side of things? But infact I had made a recent 3rd claim last year in june for a broken tv that had fell of a Tv-bracket on the wall and that I… Read Full Review

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★☆☆☆☆

“Auto Renewal Scheme”

Written on: 13/07/2016 by GideonGuzman437 (1 review written)

Beware of underhand auto renewal tactics. The staff are trained to be very ruthless with this. The premiums in the second year are vastly increased from the good value offered in the first year… Read Full Review

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★☆☆☆☆

“Beware the auto renewal and high costs”

Written on: 12/12/2015 by CaraPruitt (1 review written)

Auto renewal kicked in, including a £60 increase over the previous year. Of course there was no record accessible of this increase on my previous premium as all documents specifying this, typically available through their online portal, were now removed and I only found out by calling their service centre. On top of this, turns out that they had my postcode wrong (hence the lack of notice on the renewal, though of course they can email once they have already processed the auto renewal), and… Read Full Review

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★☆☆☆☆

“Missed household insurance”

Written on: 22/11/2015 by JulissaMcCarty376 (1 review written)

Take home insurance out. Ohhhh come to claim for accidental damage to be told sorry there is only your TV covered. Excuse me Mr B and B I've got news for you my home contains more than a TV. This policy was missed to me absolutely disgusting service. Customer Services is pathetic. Can't register on Self Service site. Can't find out who the underwritten of my policy is. You have not heard the last from me. Going seeing a solicitor. Sick now off empty promises We will phone you back in twenty… Read Full Review

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★☆☆☆☆

“Never use Bradford and bingley they are rip offs...”

Written on: 04/08/2015 by bjBarr119 (1 review written)

They don't pay out when you cancel they charge you a fortune stay away… Read Full Review

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★☆☆☆☆

“Drain fiasco”

Written on: 26/06/2015 by Corinnew436 (1 review written)

I bought my policy with Bradford and Bingley through Compare the Market.com. It seemed like they were competitive and offered a good service if anything were to go wrong. Just to make sure, I gave them a ring and spoke to a nice young man who banged away at the fact that they covered damage to your outside drains and had a 24 hour help-line. 10 days ago, whilst working in the garage, we noticed there had been sewage escaping from the soil stack just below ground level. As you do, I telephoned… Read Full Review

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★☆☆☆☆

“Incompetent, unhelpful, won't support genuine claims”

Written on: 05/06/2015 by Gloria299 (1 review written)

Given this one star as I had to give a rating - my preference is no stars. Same issue as a number of people on here. Paid by debit card; card got replaced and therefore payment couldn't be taken. Got an aggressive letter about a late payment and fee attached to it. Rang them and tried to pay by setting up a DD at which point was told the 'computer' wouldn't allow it and if we want to set up a DD instead the annual cover would be £2,000 (currently paying about £20 per month). Now having to… Read Full Review

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★☆☆☆☆

“Steer well clear”

Written on: 13/05/2015 by Bradynn411 (1 review written)

Steer well clear of these bunch of charlatans. If you pay by debit card the small print says you automatically agree to renew and so if you don't act the second you get the renewal notice you're stuck. That's because they also squeeze every last penny out of you. My debit card had been replaced and so they couldn't automatically renew - before I knew it £20 failed payment fee please. How about a nice email or letter saying your payment's failed please enter new details. No chance, not when… Read Full Review

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★☆☆☆☆

“THEY MAKE YOU USE A KEY FOB AND THEN CHARGE YOU £21...”

Written on: 06/05/2015 by Cullenlg8 (1 review written)

I recently took out home insurance with B&B in joint names with my partner and myself. I received a letter from Keycard enclosing one key fob and stating "LOSS OR THEFT OF YOUR KEYS WILL NOT BE COVERED IF THEY ARE NOT ATTACHED TO YOUR KEY FOB". I contacted B&B to say that the policy is a joint policy and we would need another key fob, and they informed me that there is a charge of £21 for it!! So, we both HAVE to use a key fob or else we will not be covered for loss or theft of our keys… Read Full Review

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★☆☆☆☆

“Cancel charge during cooling off period”

Written on: 08/04/2015

I actually didn't take out their policy. It was very cheap but i wanted freedom to cancel without charge during the standard cooling off period. Tesco and Legal & General, for example, do not charge and this should be industry standard. Bradford & Bingley will charge 25 quid even if you have had it for 1 day. They said it's normal, but it's not. Very harsh on those who choose it but then find a better deal, or those who perhaps find out they get it automatically as a bank account benefit… Read Full Review

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★☆☆☆☆

“BROKEN BOILER”

Written on: 17/03/2015 by vhSaunders1994 (1 review written)

reported at 10.30 in the evening still waiting for a engineer 5.45 the following afternoon, would not recommend to anyone as ive had no hot water or heating since lastnight, there are 2 children in the house under the age of 2 which the operator was fully aware of, rubbish service avoid at all costs… Read Full Review

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★☆☆☆☆

“keep away from them - home insurance .... what a joke." ”

Written on: 19/02/2015 by fgardiner (2 reviews written)

I recently made communication regarding an issue , and requested advice, not intending to make a claim, but may take that route should it be necessary. I spent over two hours between 13 members of staff , who simply passed me on to another person and so on. They are useless in every sense od the word from a contact to actually listening to what has been asked, as it was an o844 number , m bill was about £10 . The calls made over the entire two hours on and on were to say the least like… Read Full Review

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★☆☆☆☆

“Incompetent and aggressive”

Written on: 29/01/2015 by Keonr129 (1 review written)

Policy was up for renewal and premium way too high. Obtained cheaper and advised them two days before the renewal date that I did not want to renew. Followed this up with a letter. Two days after my renewal date I cancelled the direct debit at the bank to be on the safe side. In between this, Bradford and Bingley issued a letter to me with a charge of £20.00 for cancelling early and within the letter they make threats about debt collection agencies. They have sent me various text messages and… Read Full Review

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★☆☆☆☆

“Avoid Bradford and Bingley”

Written on: 05/12/2014 by Roachcc19 (1 review written)

Avoid at your own risk.Poor customer service and pain strikingly slow at resolving issues. My policy was on a no auto renewal yet they still renewed, tried to access my credit card without consent and then tried to bill me £60.00 for there error when the credit card company declined payment???? Lots of fanying around later and threatening letters i have to send proof of a new provider to them?? to a postal address? have they not heard of email? Biggest bunch of idiots and money grabbing… Read Full Review

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Fgardiner's Comment

Written on: 19/02/2015

good for you they are worse than poor I agree I will be moving elsewhere also
frank gardiner for the record

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★☆☆☆☆

“Dreadful!”

Written on: 02/10/2014 by Leannal311 (1 review written)

Had to change my surname on their records as a result of getting married. They carried this out over the phone and straight after deleting five letters on their system and adding four letters, said that they would be charging me £20. It may very well be in their small print but I am cross that they did not warn me of this before proceeding to change my name - otherwise I would have left it be. Worst of all, I did not give my authorisation for them to take £20 from my MasterCard but they… Read Full Review

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