Don Valley Volkswagen Ltd, Toronto, ON Reviews

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★★☆☆☆
2.2 / 5
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Latest Reviews

★☆☆☆☆

“Customer Service is non-existent”

Written on: 13/01/2022 by Seamuso311 (1 review written)

With such a low rating, I feel it necessary to explain. I started the relationship about 9 years ago, when I moved to the city. I brought the vehicle in for all service, and was quite happy with the staff and relationship. I am speaking from experience when I say that, over the last four years, the overall customer service has gone downhill. Prices seem to have continually increased, and the general attitude both from sales and service is one where it seems like they couldn't care less whether… Read Full Review

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★☆☆☆☆

“Don't waste your time!”

Written on: 31/08/2021 by Adkinswi357 (1 review written)

If you want to be ignored after they receive your business - this place is for you! Everyone was so kind and friendly during the financing process, but after they locked in our money, it was a total 180. When we picked up our car, we only received one set of keys. We were reassured that the extra set of keys would come in soon, but it took almost two months for the sales person we were dealing with to get back to us to let us know the keys came in. He told us to book a slot with Service to… Read Full Review

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★★★☆☆

“great services”

Written on: 22/01/2013 by rawshine (1 review written)

My experience at obtaining a car loan and purchasing a vehicle was excellent in everyway. The sales associate listened to my particilar circumstances, gave me some valuable purchasing advice and ultimately was responsible for me making a purchase free from stress… Read Full Review

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★☆☆☆☆

“Terrible experience - worst customer service”

Written on: 12/07/2012 by MKSTO (1 review written)

After placing my order - no communication was sent to me whatsoever, even though I was told that all follow up instructions will be sent via email. I had to call many times but never got a hold of the sales rep, left voice mail but nobody cared to reply. DO NOT GO to this place, worst customer service ever - find other VW dealership in GTA please. … Read Full Review

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Sunshine4Ever's Response to MKSTO's Review

Written on: 12/08/2014

I'm having the same xperience with them now.. How long did it take for you to finally get your car.

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★☆☆☆☆

“A terrible experience”

Written on: 05/06/2012

I bought a car at the dealership that did not come with an owner's manual. It took me a couple of weeks to realize it was missing. That was over one year ago. I have phoned countless times, I have been transferred to countless people ("oh, that's service's responsibility", "oh, you should be speaking with the parts department", "you need to speak with this manager or that." at various times, I have been told that the manual is on back order and expected soon. Suffice to say, I am still… Read Full Review

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★☆☆☆☆

“Do NOT go here!!”

Written on: 21/04/2012

This is, hands down, the worst dealership we've ever dealt with. They turned a routine service visit into a 3 month nightmare. I will never ever ever go back to this dealership for anything. Stay far far away!… Read Full Review

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★☆☆☆☆

“Worst Experience ever!”

Written on: 29/03/2012

I have purchased vehicles in the past, but for some strange reason the guys at this location seem to be too overconfident. They do not come to you when you enter their showroom and they pretend to be doing something while you are setting there waiting for them to get an approval or a signature. The worst part was that when the vehicle was purchased there was no sign of the local manager or financing officer thanking me in person for my business. To make matters worse, the sale's person was… Read Full Review

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★☆☆☆☆

“Buy no upgrades when purchasing a car from Don Valley VW”

Written on: 26/03/2012 by MESJ (1 review written)

Recently bought a 2011 GTI from this dealer - I love VW's but I had a terrible experience - Please read and protect yourself! Bought an upgraded protection plan from them called "Tire and Rim Protection". Cost $400 when I purchased my vehicle new, and was verbally told this plan would cover tire damage like punctures and the curbing of my rims – However – the contract was actually full of loopholes. Had a minor scrape up with a curb and was stuck with a $1200 repair bill, as the… Read Full Review

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★★★★★

“Don't let others decide where you should go”

Written on: 02/12/2011 by Lace (1 review written)

You can tell some of these reviews are modified by some type of ad agency, Look at the green lines under some of the words. Toyota is spamming every Volkswagen dealership to try to sway customers, Its bad marketing - Clearly, they are missing out on a huge marketshare because they use tactics like Coke and Pepsi do, you know what I'm talking about, the bitter rivalry, where they just crotch-kick eachother until the customer chooses who they want to win. Sadly its amazing dealerships like Don… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM BUYING A USED CAR”

Written on: 14/10/2011 by dbartley (1 review written)

A few years back, I bought a used $17000 hatchback. I trusted that their 'inpsection' was enough and drove off with my first car purchase. As me and my friends drove throughout the US and into the desert, our cellphone was ringing and....the glove compartment was jammed. Then, the antenna wasn't connected so we couldn't pick up any stations. Later in the trip, I realized that the rear centre seatbelt was missing! Also, the cassette deck had this strange phasing sound which meant the connection… Read Full Review

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★★★★★

“Salesperson was freindly and not desperate. Took time...”

Written on: 10/02/2011

Salesperson was freindly and not desperate. Took time to answer all product questions and any concerns I had. When walking into the dealership all stff greeted me.
What a wonderful experience purchasing my pre owned VW from them. First oil change was free.
I liked the fact of the foolw up after my purchase to see if everything was ok.
They were easily accessible since they are located off the don valley parkway… Read Full Review

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★☆☆☆☆

“Worst customer service ever. ”

Written on: 30/12/2010

Worst customer service ever.

I purchased a VW at this dealership and was told about how every pre-owned car goes through a 120 point inspection.

Somehow that inspection didn't notice flat tires and large interior body panels missing.

When I pointed out the flat tires on pickup I was told there was an air pump at the gas station around the corner (which of course was out of order).

I wish I would have read some of the other reviews of this dealership before deciding to purchase there. It… Read Full Review

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★☆☆☆☆

“I was a long-time VW customer (from a '76 Scirocco...”

Written on: 23/12/2010

I was a long-time VW customer (from a '76 Scirocco through to a '93 Corrado VR6 by way of an '83 GTI). I always dealt with Cedarbrae VW except for one instance - a used '85 Cabriolet that my wife and I bought from Don Valley VW. We were assured the vehicle had never been in an accident. After a year the transmission failed while we were on a trip to Belleville. Inspection revealed a gaping 4 inch hole in the bell housing (under the air cleaner housing). It was obviously covered up. Bottom line… Read Full Review

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★★★★☆

“I brought my 2010 Tiguan to DV VW after a horrible...”

Written on: 14/04/2010

I brought my 2010 Tiguan to DV VW after a horrible experience with another dealership in Toronto. The service provided was great and I feel that the Service staff really went above and beyond to make sure that I was treated fairly and accommodated while my car was being serviced.
Great job… Read Full Review

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★★★★★

“I recently ordered my brand new 2010 VW GTI for my...”

Written on: 15/02/2010

I recently ordered my brand new 2010 VW GTI for my self & Tiguan for my wife. The customer service was the best I have ever received in a car dealership. I have been buying new cars for over 20 years & have never had dealer raise the bar so high. From the 1st time I visited the dealership & met my sales rep. There was never any presure or any games being played. Everyone from the Sales Manager to Business office went out of there way to make the whole experience exceptional when it came to my… Read Full Review

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★☆☆☆☆

“Bought my car there. Jetta. They could not find...”

Written on: 10/01/2010

Bought my car there. Jetta. They could not find records or key to car sitting on display in front of dealer. They definitely did not like me requesting features on a car they did not have in stock. Sales manager was responsible for this sale personally. I feel he needs more of an attitude adjustment to a customer requesting options. I was not happy with service either and my new car was badly scratched getting washed. I would never go their again and I strongly believe this is a dealer… Read Full Review

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Vwlover's Comment

Written on: 15/02/2010

The Sales Manager doesn't sell cars. So your comments are completly false & innacurate. There is obviously more to the story than your are mentioning. If you were not happy with the dealership, it's service, The Sales Rep, Sales manager or the selection of vehicle that you had to settle for then you should not have followed through with the transaction & gone to another VW Store or to another brand all together.

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★★★★★

“bought 2010 tdi touraeg. Was introduced to all staff...”

Written on: 30/10/2009

bought 2010 tdi touraeg. Was introduced to all staff in service for future needs… Read Full Review

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★☆☆☆☆

“Absolutely TERRIBLE experience with Don Valley...”

Written on: 31/08/2009

Absolutely TERRIBLE experience with Don Valley Volkswagen Ltd sales and Service. 1) Put $ down on a car - three days later told they couldn't get one in that colour (despite me signing documents for that car) so had to choose a new colour - business manager was extremely pushy about me having to make a decision "right away" despite their mess up! 2) Found a wad of green GUM in the brand new car under the "This car has found a driver sign". Discussed with president of the dealership - took it… Read Full Review

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★☆☆☆☆

“Don Valley Volkswagen Ltd don't return phone calls,...”

Written on: 30/05/2009

Don Valley Volkswagen Ltd don't return phone calls, once they sell you the extended warranty, they don't want to hear from you, not professional, slow and terrible job with windshield replacing… Read Full Review

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★★★★☆

“I am a VW customer from Cedarbrae VW, which recently...”

Written on: 25/11/2008 by Gordon Scott (1 review written)

I am a VW customer from Cedarbrae VW, which recently closed. I was always treated well there. When it recently closed, my service advisor and the service manager moved over to Don Valley VW and brought their great customer service skills with them. In my first visit, staff I didn't know introduced themselves to me, went out of their way to be helpful and accommodated me when I wanted to deliver winter wheels tires (in a borrowed truck since my convertible can't hold them) so I could come by the… Read Full Review

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