Perrys Vauxhall, Canterbury, Kent Reviews

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Latest Reviews

★☆☆☆☆

“The worst car dealership experience ever”

Written on: 05/09/2021 by Oladeji504 (1 review written)

I went into this dealership on Saturday 4th of August 2021 with the hope of test driving the Mokka-e and hopefully part exchange my Mercedes. Instead the salesman sat me down and wanted to size my pocket to see if I could afford the car first to my surprise. He took my drivers license and went to speak to his manager, came back and told me since I could not afford the said deposit, there is no point to waste my time and get me committed to buying the car. Literally telling me that I can't test… Read Full Review

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★☆☆☆☆

“Discussing after care”

Written on: 27/10/2015

Had my vauxhall astra for 9 months. Been back 5 times and still needs to go back. The technicians haven't a clue how to repair their own cars. Get fobbed off every time. The service manager is very abrupt. Just tells you it will be fixed. Never given any paperwork. Had a new starter motor put in that wasn't the problem. They had the car for 2 weeks whilst the starter motor was delivered from Germany. Surely they should have a part like this for a very popular model in the uk. I now absolutely… Read Full Review

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★☆☆☆☆

“Aftersales”

Written on: 19/10/2012

Waiting an 1 hour for an mot retest what a joke!! And the way I have heard them speak to other customers, will never come here again… Read Full Review

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★★☆☆☆

“we have brought 2 cars from perrys in canterbury -...”

Written on: 18/05/2011

we have brought 2 cars from perrys in canterbury - sales men lovely until they get the sale, then the 1st car went wrong within 3 months, had to fight to get my repair done for nothing, and since the purchase both cars have been awful. I would never touch another vauxhall (you get what you pay for as they say) and I would not touch perry's - customer service for the aftercare is dismal -… Read Full Review

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Jc1973Jasper's Comment

Written on: 20/02/2016

I have had vauxhalls nearly all of my driving life which is now 25 years and I have never had a problem. I have always got the exact car that I have paid for and I consider Vauxhall a great car manufacturer. Maybe it's the dealer that you have a problem with and not the manufacturer, maybe next time you should buy a Audi and pay the prices that they ask to fix your car ( sorry I resent the whole "you get what you pay for" comment it's a little snobby)

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★☆☆☆☆

“Wish I had read these reviews before going to Perry's...”

Written on: 14/03/2011

Wish I had read these reviews before going to Perry's last Saturday. My daughter and I knew we wanted to purchase a new Vauxhall Corsa and had already approached another dealership for a price and trade-in for her old car. Initially greeted by a very helpful motability salesman who took us for a test drive and discussed all our options etc. We were both very happy to deal with him but he needed to refer us to his manager for the financial arrangements including the trade in value of our car… Read Full Review

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★☆☆☆☆

“we bought a car last march from Perrys, My parents...”

Written on: 31/08/2010

we bought a car last march from Perrys, My parents viewed the car and were told that the car would be totally valeted and processed to the Network Q standard as it had just arrived. One of the main things i was looking for was that the car had been a non smoking car as i have children with ashma. I drove 3 and ahalf hours to go and pick the car up, i was taken straight to the office to sign and pay for the car which was fine as i had known people who had bought from Network Q. When i was taken… Read Full Review

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★★☆☆☆

“Wish I had seen the other comments before my wife and...”

Written on: 21/07/2010 by potter73 (1 review written)

Wish I had seen the other comments before my wife and I purchased our car's there last year.

Anyway, on with the rant/review.

Customer service, poor. As soon as they have your money, they're not interested. We bought two second hand cars last year (around £12k for both )On taking the cars home we found

No spare set of keys (for either car, according to the 'Network Q Guarantee' they should have been included)
Empty crisp packets in my car
Manuals for a completely different car (confirmed… Read Full Review

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★☆☆☆☆

“Very poor customer service ,The manager (Richard) is a...”

Written on: 04/05/2010

Very poor customer service ,The manager (Richard) is a rude and obnoxious person who does not help his staff when they need it.In my case my wife was almost assaulted by him while he was throwing his arms around in an attempt to make her leave the showroom .Use any dealer bar them as all others i have dealt with have exceeded my expectations ,Perry's failed miserabley… Read Full Review

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★★★★☆

“I am writing with regards to the extremely poor and...”

Written on: 23/04/2006 by blablablabla (1 review written)

I am writing with regards to the extremely poor and deplorable level of Customer Service received by Canterbury Perry's.

I and my family first visited the Vauxhall dealership in Canterbury on the 17th of April 2005 with the intention of viewing to buy a Vauxhall Meriva.

We were promptly introduced to someone in new car sales, who helped us in making the right choice for our needs and budget.
He provided us with a quote for our Part Exchange and the cost of the new vehicle (Vauxhall Meriva)… Read Full Review

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