Worcester Bosch Boiler Reviews

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★★☆☆☆
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Worcester Bosch Boiler

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Latest Reviews

★★★★☆

“Great boilers”

Written on: 28/03/2019 by YaritzaBennett192 (1 review written)

I have always used Worcester Bosch Boilers as they have never been a problem. If a fault does happen then a fault code lets you know the problem. A lot of boiler problems are down to bad installations. The Worcester Bosch Boiler had bad press in the really cold winters a while back, with the condensate drain pipe freezing and blocking with ice. A good installation will not suffer from this… Read Full Review

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★☆☆☆☆

“worst boiler ever”

Written on: 04/03/2019 by Jenni19 (1 review written)

Purchased my boiler via British Gas told it was the best one to get Not so, it goes in to error mode any time the weather is cold it’s been repaired over 10 times and it’s only 2 years old I feel I’ve wasted my money on this inefficient boiler… Read Full Review

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★☆☆☆☆

“Noisy and inefficient ”

Written on: 21/01/2019 by John558 (1 review written)

I bitterly regret choosing this boiler. It is very noisy when in heating mode and when we try to use the hot water it only works when we open the taps fully. This is very wasteful and most of the time the force of the water is too much. I can’t understand how a boiler can be set to detect a demand for hot water only with the taps fully open. Just stupid… Read Full Review

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★☆☆☆☆

“Awful Customer Service”

Written on: 11/12/2018 by VBarnez (1 review written)

I have a Highflow boiler still under guarantee that has a problem with hot water running for only 1 minute or so then going lukewarm. Apparently they class this 'as intermittent hot water' and the waiting time for an engineer is over 10 days. Thats great service for a family to have a dribble of hot water to wash in - Thank you so much Worcester Bosch for your understanding :( … Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: 29/10/2018 by krJacobs213 (1 review written)

Tried to arrange a service. Every time I call there’s a 30 minute wait for someone to answer. Once booked, promised a short window would be given on say of service. Prior to day of the service given a window of 7 am to 6 pm, no update available . Had to keep calling. Eventually someone said they’d get back to me by 2pm. Someone finally rang at 2.45 to say a wheel had fallen off the van. Frankly, the entire business is running on 3 wheels! Will not buy a Worcester Bosch boiler again… Read Full Review

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★☆☆☆☆

“A let down”

Written on: 06/02/2018 by 97Hopper (1 review written)

I've had a Worcester greenstar boiler for 4 years and I must have had to have the engineer out at least 6/7 times. The first time it wasn't even 2 years old. Needed a new part. Once again I'm waiting for the engineer. Of all days for the boiler to pack up when there is snow outside. No heating and No not water. I'm 68 with a heart problem so this is infuriating.the previous boiler was 25 years old and less bother… Read Full Review

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★★★☆☆

“Not enough staff”

Written on: 10/01/2018 by Mattinglytt151 (1 review written)

No hot water, had to wait a month for first appointment for engineer, was told they were very busy. Staff quite stroppy when I said quite politely that I paid a lot of money for insurance on the boiler and would have expected an earlier appointment. I guess they get a lot of criticism, it is not the staffs fault just greedy company owners not employing enough staff. Phoned twice and waited over 15 minutes both times for call to be answered. Level on pressure gauge goes down very quickly… Read Full Review

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Paulmackenley's Comment

Written on: 13/01/2018

For some bizarre reason Worcester Bosch boilers are considered a premium brand. The facts are they're not. Its products have just as many, if not more, problems than any other brand.

What compounds the issue beyond acceptability with Worcester Bosch is its woeful after sales service. It's as if its starting point is 'the customer can't be right.' But they're prepared to go beyond this if it helps their argument. I don't even like using the word, but I've been lied to and about in my dealings with them. Wholly unacceptable in my view.

Of course I won't be buying from them again, but regrettably as only one small customer, this will not have the desired impact.

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★☆☆☆☆

“6years of a Worcester Bosch Boiler”

Written on: 21/08/2017 by Tony79young (1 review written)

We are about to exchange this troublesome boiler purchased new six years ago.From day one to yesterday we have experienced an unbelievable catalogue of disasters. Water damage to ceilings on two occasions and breakdowns too numerous to remember the number.After accepting reports of reliability we can only assume we have a rogue boiler. Your engineers have been involved during that time.It has been yearly serviced. Having had decorations completed only two weeks ago for previous damage we now… Read Full Review

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★☆☆☆☆

“Worcester Bosch Combi Boile rtotaly Rubbish”

Written on: 25/07/2017 by Charity372 (1 review written)

Purchased 2 Worcester Greenstar 29CDi combi boilers for my property and my daughters 3 years ago. Nothing but trouble from the start constantly showing ER error No joy from Worcester.Myson is an accredited gas safety installer and has been completely baffled. Don't Buy this Boiler… Read Full Review

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★★★☆☆

“Incorrect fitting by accredited engineer”

Written on: 20/05/2017 by Philrylance (1 review written)

Boiler 38dci fitted 4.5 years ago still under warranty. After 4 visits by WB engineers they eventually all agreed it was an incorrectly fitted condensation drain pipe that was causing a water backup and an EA code which cuts out the boiler. I cantacted the accredited WB fitter to be told work only guaranteed for 12 months. I explained the wrong diameter pipe was incorrectly fitted from new. Response was, you must pay for a call out to rectify the fault. I am the customer who paid good money… Read Full Review

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★☆☆☆☆

“RUN AWAY”

Written on: 13/05/2017 by BridgetSears (1 review written)

We got our new boiler in October 2016 , by January the pressure kept dropping and we had all kids of reasons given to find out its broken!!!! So I've called and made an appointment they missed it! Made another noncall and third appointment they missed!! So if you want a rubbish boiler and rubbish coustmer service this is the company for you!! Lost wages, dodgy boiler, sounds great!… Read Full Review

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★★★☆☆

“Very mixed opinion on this boiler”

Written on: 23/04/2017 by kirstydixon (1 review written)

After our 15 year old Worcester Bosch boiler started getting lots of faults, we plumped for putting money towards a new one rather than spending on the old one. It had done us proud so didn't want anything other than another WB boiler. We settled for the 32CDi Compact. Once it was fitted, boy did we regret not going for a different make or getting the old one repaired. Functionally, we cannot fault the new boiler. It heats our bungalow really well. In fact we are still turning the thermostat… Read Full Review

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★★☆☆☆

“New Worcester Bosch boiler noisy”

Written on: 20/02/2017

I have just had a new Greenstar 15Ri installed to replace a failed Baxi Solo boiler. I regret this choice.The boiler works well enough but during part of its heating cycle, it makes a droning sound which I find quite unaceptable. The installer agreed that it should not make this noise so he immediately requested a visit from Worcester Technical Service.  After doing quite a few tests the engineer concluded that the boiler noise level was normal. He did offer to change the fan unit just in case… Read Full Review

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★☆☆☆☆

“Worst decision I have made for a long time”

Written on: 12/02/2017

Not fit for purpose! I had ONLY ONE requirement... VAST amounts of VERY hot water... This is exactly what I do NOT have... Bosch say it is working to spec! If that is so then I don't want it. We imposed NO budgetary constraints whatsoever. I said to my Installer.. 'Give me VERY hot water at all times'… Read Full Review

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★☆☆☆☆

“Found another problem. ”

Written on: 31/01/2017 by Elsie P (2 reviews written)

To continue from my last review from August 9th 2016, I gave up on switching the water preheat off when I left the house for work (in another country) and just let it preheat while I was away. A massive waste of energy. However, I found that when you don't use water for more than 24 hours, the preheat function switches off anyway. So I was still coming home and having to run and run the water to heat it up. And I was on metered water. I've now moved house and have an ancient Potterton… Read Full Review

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Devonheatengineer's Response to Elsie P's Review

Written on: 11/02/2017

Get an Intergas!

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★☆☆☆☆

“Appalling”

Written on: 26/01/2017

I used a Worcester Bosch accredited installer to have a new boiler and radiators put in April of last year, and stupidly paid him before he had completed the work because he said that was the normal way of doing things, and it was my first house, first contact with any tradesman, and I didn't know any better. He then didn't bother to complete the work, became uncontactable except for occasional emails explaining why he couldn't come soon, lied to my face about why things couldn't be done (e.g… Read Full Review

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★☆☆☆☆

“Worcester Bosch Greenstar 24Ri”

Written on: 19/12/2016

Fitted exactly one week ago to replace an Ideal which hadn't missed a beat for 21 years. Several of our radiators were cold at the base indicating sludge so we were recommended to have everything flushed and a new efficient boiler installed. We are sat here today shivering with it -3 degrees outside as the boiler has failed already - blue flashing light. Worcester were supposed to 'phone back to confirm attendance tomorrow but we had to call them. Duh! The unit itself feels like it's made of… Read Full Review

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★☆☆☆☆

“Worcester bosch greenstar 30i”

Written on: 19/12/2016 by Corbinj96 (1 review written)

Had this boiler and rads done in 2008 was told they are a good boiler since that time we've had loss ov pressure leaking valves in the boiler new expansion vessel and the latest is a new water pump total expenditure is around £400 parts and plumbers costs so probably best to stay away from these as nothing lasts on them at all… Read Full Review

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★★☆☆☆

“Servicing arrangements could be vastly improved”

Written on: 16/12/2016 by foxeye1 (7 reviews written)

I had a Worcester Bosch combination boiler, together with replacement radiators installed in my home in October 2013 by an approved Worcester Bosch installer. I had no issues with the installation or the functioning of the boiler since, but trying to arrange the (guarantee required) annual service since, has been dire. I initially contacted the original installer who, only after repeated reminders, eventually came and serviced the boiler. Being disappointed in his service, I contacted another… Read Full Review

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★☆☆☆☆

“Worst customer service!”

Written on: 01/12/2016 by ValentinMyrick1971 (1 review written)

My boiler is only five years old and I have had problem after problem with it. The latest problem is that it won't start intermittently so I have no hot water or heating most of the time. After holding on the phone for a out 30 minutes, I finally got to talk to someone about paying for someone to come & fix it with a one off payment, which I was told would be £315 and even this cost had many exceptions with it. As I am a pensioner and winter has already come, I asked for the first available… Read Full Review

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