Bought this 40KW boiler back in 2021, it was sold to me as one of the best boilers on the market. We two weeks ago now it failed and we logged a call with Worcester Bosch. They initially said they would be out last Monday which was a week after the first call, then on Monday when they did not show up we where told it would be Tuesday. No show on Tuesday and then after another 40 mins on the phone they said they would be out Today Friday, this is now my second phone Today and still no sign. I am being slated on Facebook by my customers as my heating is not working in what is one of the coldest snaps in the years. These guys are an absolute joke who simply do not care. Avoid avoid avoid you have been warned.

My 3.5yo Worcester Bosch boiler just failed for the second time. The first time, they couldn't get an engineer to us to make a warranty repair in less than eight days in freezing temperatures. Today it was leaking all over the floor. I called in a panic and they told me they could send an engineer to me in three days. I explained it was leaking. The customer service rep said that if I was worried, I should turn off the water in my house until the engineer comes. Three days without heat or water?! I paid more because I thought Worcester Bosch would be the best and expected the same of their service department. I wish I had read reviews before buying. What a dreadful mistake I made. So far, paying out of pocket for quick repairs has saved me the cost of staying in hotels to keep my elderly and vulnerable wife warm and comfortable (I informed WB repeatedly of my situation and this is the service I received). However, in the first 3.5 years with my new WB boiler I have now paid over 10% of the initial cost in repairs. And they have told me they do not reimburse for these, even for WB parts I have had to buy. I hate being pushed to the point of writing a negative review about any company, but I cannot begin to detail how stressful it has been dealing with them. A bad boiler I could deal with, but a bad boiler and terrible service? I wish I could go back in time and buy from anyone but Worcester Bosch.

On Tuesday 28th Feb I rang the the Worcester Technical Team (WTT) line at 16.24 to report a fault with my boiler and request an engineer visit, the gentleman who answered took my details, the location of the boiler, parking access details and the error code EA 227 and confirmed an engineer was booked for Thursday 2nd March and that I would receive a confirmation text giving a 3 hour slot nearer to the day. Not having received confirmation I again rang the WTT and spoke to an agent who on this occasion transferred me to the Appointments Team (AT) where I spoke to another who whilst very polite either did not know what she was doing or was struggling with the 'system'. She eventually informed me that the booking had not been made correctly and she had to cancel and rearrange for tomorrow so again no heating or hot water plus a day booked off work unnecessarily !!

Had the 8000 style installed with Worcester internet controls and filter 12 year peace of mind 100% recommend this boiler

total junk boiers , made mainly of plastic , work well for 5 years then start leaking badly , very difficult and costly to repair , ripped mine out after 9 years avoid like the plague

If I could leave zero stars I would. Top of the range Worcester 8000 boiler fitted less than two weeks ago. Issues with boiler on day of fit . Fitter thought the pump was making a noise so he arranged an appointment to get this replaced. Appointment booked for 5 weeks later via Worcester which I wasn't to fussed about as boiler was still working but still not great . Monday evening this week boiler goes off with flashing code 224 on the display which seemingly is a safety feature as boiler is overheating. Phoned Worcester Tuesday morning to say I have no hot water or heating and two kids in the house . Earliest appointment was for Friday this week so nearly 4 days without heating or hot water and they didn't seem to fussed as guy said this is the earliest we can get someone out. I should have listened to all the plumbers that told me to get an ideal vogue boiler but I went with the brand I thought was the most reliable. How wrong I was. Do not spend your hard earned money on these garbage boilers quite clearly Worcester bosch have cheapened there boilers and are hoping that people continue to buy there products as there well known brand .

I have always used Worcester Bosch Boilers as they have never been a problem. If a fault does happen then a fault code lets you know the problem. A lot of boiler problems are down to bad installations. The Worcester Bosch Boiler had bad press in the really cold winters a while back, with the condensate drain pipe freezing and blocking with ice. A good installation will not suffer from this.

Purchased my boiler via British Gas told it was the best one to get Not so, it goes in to error mode any time the weather is cold it’s been repaired over 10 times and it’s only 2 years old I feel I’ve wasted my money on this inefficient boiler

I bitterly regret choosing this boiler. It is very noisy when in heating mode and when we try to use the hot water it only works when we open the taps fully. This is very wasteful and most of the time the force of the water is too much. I can’t understand how a boiler can be set to detect a demand for hot water only with the taps fully open. Just stupid.

I have a Highflow boiler still under guarantee that has a problem with hot water running for only 1 minute or so then going lukewarm. Apparently they class this 'as intermittent hot water' and the waiting time for an engineer is over 10 days. Thats great service for a family to have a dribble of hot water to wash in - Thank you so much Worcester Bosch for your understanding :(

Tried to arrange a service. Every time I call there’s a 30 minute wait for someone to answer. Once booked, promised a short window would be given on say of service. Prior to day of the service given a window of 7 am to 6 pm, no update available . Had to keep calling. Eventually someone said they’d get back to me by 2pm. Someone finally rang at 2.45 to say a wheel had fallen off the van. Frankly, the entire business is running on 3 wheels! Will not buy a Worcester Bosch boiler again.

I've had a Worcester greenstar boiler for 4 years and I must have had to have the engineer out at least 6/7 times. The first time it wasn't even 2 years old. Needed a new part. Once again I'm waiting for the engineer. Of all days for the boiler to pack up when there is snow outside. No heating and No not water. I'm 68 with a heart problem so this is infuriating.the previous boiler was 25 years old and less bother.

No hot water, had to wait a month for first appointment for engineer, was told they were very busy. Staff quite stroppy when I said quite politely that I paid a lot of money for insurance on the boiler and would have expected an earlier appointment. I guess they get a lot of criticism, it is not the staffs fault just greedy company owners not employing enough staff. Phoned twice and waited over 15 minutes both times for call to be answered. Level on pressure gauge goes down very quickly, they said it shouldn't happen but had no answers.

Purchased 2 Worcester Greenstar 29CDi combi boilers for my property and my daughters 3 years ago. Nothing but trouble from the start constantly showing ER error No joy from Worcester.Myson is an accredited gas safety installer and has been completely baffled. Don't Buy this Boiler.

Boiler 38dci fitted 4.5 years ago still under warranty. After 4 visits by WB engineers they eventually all agreed it was an incorrectly fitted condensation drain pipe that was causing a water backup and an EA code which cuts out the boiler. I cantacted the accredited WB fitter to be told work only guaranteed for 12 months. I explained the wrong diameter pipe was incorrectly fitted from new. Response was, you must pay for a call out to rectify the fault. I am the customer who paid good money and has been left with an incorrectly fitted boiler which does not function correctly. I hope WB can help. Over to you WB.

We got our new boiler in October 2016 , by January the pressure kept dropping and we had all kids of reasons given to find out its broken!!!! So I've called and made an appointment they missed it! Made another noncall and third appointment they missed!! So if you want a rubbish boiler and rubbish coustmer service this is the company for you!! Lost wages, dodgy boiler, sounds great!

I have just had a new Greenstar 15Ri installed to replace a failed Baxi Solo boiler. I regret this choice.The boiler works well enough but during part of its heating cycle, it makes a droning sound which I find quite unaceptable. The installer agreed that it should not make this noise so he immediately requested a visit from Worcester Technical Service.  After doing quite a few tests the engineer concluded that the boiler noise level was normal. He did offer to change the fan unit just in case there was a reduction in noise but there was none. I am very disappointed and on the basis of my first Worcester Bosch experience, I do not recommend them.