Alpha Ocean Boiler Reviews

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Latest Reviews

★★★★☆

“No major problems experienced”

Written on: 27/02/2016 by Lorbas123 (1 review written)

Had a 240 installed in my flat in 2005. In 2007 the hot water thermistor needed replacing at a cost of £77. Otherwise reliable to at least 2015 when I sold the flat. I have no experience of Alpha's servicing because I always used my own heating engineer/plumber who recommended and installed the boiler… Read Full Review

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★☆☆☆☆

“Warranty means nothing to ALPHA”

Written on: 20/12/2015 by 378Reid (1 review written)

Alpha Boiler 2 years into 7 year warranty Wednesday morning - Day 1 - First morning off work due to Alpha - 8am i first made contact to state my boiler wasn't working and was leaking all over the utility. Response took a while and stated the earliest they could send somebody out was 8:30am the following morning. I asked what kind of service is this. their response was that they are not a service they are the manufacturer and that they only have to show up within 30days to meet with the… Read Full Review

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★☆☆☆☆

“Customer service rip off”

Written on: 16/03/2015 by Yasmine208 (1 review written)

Thought I would give alpha customer service a try as I thought they would carry all the spares they need to get our boiler operating correctly again. The problem was the hot water side was running hot and cold. So after paying my £250 odd up front I waited 6 days for a engineer to show up, when he did after lifting off the front he quickly said it was an uneconomical repair, and that i needed a new boiler and promptly left, 2 minutes on the premises. Phoned up customer services to get a refund… Read Full Review

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★★☆☆☆

“ALPHA BOILER CD 25C”

Written on: 22/08/2013

My 6 year old boiler has just been repaired for the 4th time since October 2010 by the excellent local agent. Based on my experience in other houses I have lived in, I will in due course replace it with one made in Germany! This boiler is a fine example of why the UK is a manufacturing backwater; sad but true… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 15/03/2013 by Seeee (2 reviews written)

Have a problem with my combi boiler for months and have had a call for the past 6 months. I have an insurance plan with them, which is in reality with Homeserve. They just pass the buck between them. No result. Just sit and wait for their lying engineers who say they call or leave messages. I guess you must be a lying [email protected]*** to be an Alpha engineer and customer service technicians. To be avoided just for their customer service… Read Full Review

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★☆☆☆☆

“Poor service for Alpha CD35c boiler under warranty.”

Written on: 16/10/2012 by WEESAMMY (1 review written)

I have a problem with my Alpha CD35C poiler that is still under warranty. When I contacted Alpha there was the usual 15 minute wait in a queue. Spoke to Rob who informed me that the builder had never registered the boiler as being installed. Told me he could not enter it in the system without the Gas Safe licence number of the installer. I found this and contacted Alpha again. Spoke to Ben. He informed me that the system did not accept this number so still could not request a callout. I… Read Full Review

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★★★★★

“Very reliable dependable”

Written on: 26/05/2012

Extremely reliable Alpha 240e combi boiler. We had it installed in early winter 1999 and although it has been on the blink for over 2 years, it has still given us a great service. Would happily replace it with another. Reliability, useful timer and ease of use for us novices, were all bonuses for us… Read Full Review

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★☆☆☆☆

“Alpha boiler customer service awful dont use them !”

Written on: 14/04/2012 by Katiend (1 review written)

I have just had a problem with my Alpha boiler I contacted Alpha who asked for an up front payment of £275 and was told someone would call that day and be with me in 48hr. The sevice has beed terrible. First a lost job sheet then the enginer saying he called and left a message (no messages left) I have been sitting by the phone for 4 days and its now the weekend and the responce from Alpha they do not know when some one will call to make an appointment or when anyone will be with me and very… Read Full Review

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Seeee's Response to Katiend's Review

Written on: 15/03/2013

Fully agree with your comments. Worst customer service ever. Your experience mirrors mine

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★★★★☆

“review of ocean alpha boiler”

Written on: 27/10/2011 by MOLLY12 (1 review written)

I HAVE OWNED AND REGUARLY USED A OCEAN ALPHA COMBI BOILER FOR THE LAST TEN YEARS WITHOUT A HINT OF TROUBLE AND ALSO KNOW OF QUITE A FEW OTHERS INSTALLED OF WHICH ONLY A FEW HAVE GIVEN MINOR TROUBLES,I SUSPECT THE MAIN TROUBLE WITH ANY COMBI BOILER ARE THE SO CALLED ENGINEERS!!!… Read Full Review

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★☆☆☆☆

“DO NOT BUY AN ALPHA BOILER!!! I have had my current...”

Written on: 06/02/2011

DO NOT BUY AN ALPHA BOILER!!! I have had my current Alpha Combi Boiler for 4yrs and for the first yr it was fine and then the problems start! Over the last 3yrs my boiler has been broken for atleast 6-8wks every yr. I had a service contract with my gas supplier and they could not get parts for it from Alpha. I have now had to go to the extreme and costly lengths of replacing my boiler in a few days time and I can not wait! Just tonight my 2 daughters have had to have freezing cold baths as… Read Full Review

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★☆☆☆☆

“i have student houses in the midlands and 3 of them...”

Written on: 12/01/2011

i have student houses in the midlands and 3 of them have alphas in. nothing but trouble, always leaking, lights flashing, diverter valves leaking, i,l never have one fitted again, always getting tex,s from students saying boilers broke again. STAY CLEAR… Read Full Review

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★★☆☆☆

“Have had an Alpha boiler since 2002. Was fine for the...”

Written on: 28/12/2010

Have had an Alpha boiler since 2002. Was fine for the first four years, but then we have had problems every year with it since then which is a pain.
Nice to have constant supply of hot water (when it works).
We are now considering buying another, more reliable combi boiler. Please consider your options carefully before deciding on this make. Looking at other reviews it does seem that the earliest versions seem to be more reliable… Read Full Review

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★★★★☆

“ I have had an Alpha Ocean boiler since 1995 and up...”

Written on: 22/11/2010

I have had an Alpha Ocean boiler since 1995 and up until this last few months have had no problems at all. It has now developed a leak and I can't get a full sink of hot water all the time but really can't complain after nearly 16years of hassle free heating/water… Read Full Review

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★☆☆☆☆

“Do not buy this boiler under any circumstances !!!! We...”

Written on: 17/08/2010

Do not buy this boiler under any circumstances !!!! We have had nothing but trouble. Purchased and had the boiler fitted in March 2007. Since that time we have had nothing but trouble. We have had both the manufacturer and the installer out 8 times since having it fitted. Installer blaming manufacturer, manufacturer blaming installer. Despite ongoing issues both are now refusing to come out as the boiler is out of warranty. All I know is we are stuck in the middle with no hot water (again… Read Full Review

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Surfing69's Comment

Written on: 09/08/2012

thats terrible. I have nothing but sympathy for you. I too am looking for a new boiler and my usual installer has recommended Alpha.

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★☆☆☆☆

“I've had an Alpha Ocean Boiler 280P since 2000 and...”

Written on: 10/04/2009 by albalad (1 review written)

I've had an Alpha Ocean Boiler 280P since 2000 and have had a number of problems with it.
The first problem was the diverter valve diaphram which failed in 2002. I searched the different suppliers for a new diaphram and could not see the value in £30 for a new diaphram. .
This year the thermocouple failed. A new Alpha part, £20 +. I used a generic thermocouple from BES, £2.35, Pretty good savings. Now the air pressure switch is giving intermittent problems, replacement switch £40 +.
My… Read Full Review

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★★★★★

“no complaints about me Alpha Ocean Boiler, its stil...”

Written on: 25/10/2008 by d3n4i5 (1 review written)

no complaints about me Alpha Ocean Boiler, its stil working, parts were readily availiable to the plumber from of the shelf, the only complaint i have is the plumber himself; my boiler now leaks, he will not answer his phone to me, i will have to pay another plumber to fix this faulty workmanship… Read Full Review

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424061_Customer12's Response to 412570_d3n4i5's Review

Written on: 10/12/2008

I have an Alpha boiler which was fitted, as new, just over a year ago.
<br/>I have been waiting since April this year for an engineer to fix it.
<br/>Its noisy on start up, so loud i can hear it anywhere in the house.
<br/>It is now leaking water on the worktop in the kitchen, and has had to be repressurised twice to get it going again.
<br/>The service engineer, appointed by Alpha, has called once (about 2 months ago) and didnt fix it, and hasnt called since, despite repeated calls to his phone, and repeated calls to the central Alphs help line.
<br/>They say that they have left messages for me in an attempt to make an appointment, but this is simply not true.
<br/>I have an answering machine if i am not in, but as i work from home this i am here virtually continuosly and no calls have happened.
<br/>It has another 5 months left on the warranty, but as they are not responding the warranty is worthless.
<br/>I cannot recommend this boiler, because of the terrible service if it goes wrong.
<br/>This morning i got up to a cold house, and had to repressurise the sytem again.
<br/>

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★★★★☆

“I would buy a Alpha Ocean Boiler again as I have had...”

Written on: 25/07/2008 by ianokbald17 (3 reviews written)

I would buy a Alpha Ocean Boiler again as I have had good service from it, but understand if someone has had bad experiences with them, then they would try another boiler. I have a small leak @ present which I hope my regular engineer will be able to repair, economically… Read Full Review

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★☆☆☆☆

“I found the Alpha Ocean Boiler cheap to buy but...”

Written on: 25/07/2008

I found the Alpha Ocean Boiler cheap to buy but expensive to run, very costly spares. I would avoid at all costs and so my advice and recommendation is to not buy one of these boilers. I'm currently on the look out for another one which will last longer hopefully!… Read Full Review

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★★★★★

“It works OK for me. I have had a alpha ocean 240p...”

Written on: 27/03/2008

It works OK for me. I have had a alpha ocean 240p boiler from 1996 and it has been working OK up till this year… Read Full Review

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★★★★★

“Our Alpha Ocean Boiler has been a good boiler up till...”

Written on: 26/03/2008 by i smith (1 review written)

Our Alpha Ocean Boiler has been a good boiler up till now. It's really hard to get someone out now though to repair it now it has broke… Read Full Review

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