SkyParkSecure Reviews - www.skyparksecure.com

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★★★☆☆
2.9 / 5
45% of users recommend this
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  • Ease of booking

  • Security

  • Value For Money

Comment from Review Centre

Please note - Skyparksecure acts as a booking agent for airport parking. They do not sub-contract to car parks, they act as a booking agency. Skypark Secure no longer offer ParkanFly on there website. As per company statement.
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Latest Reviews

★☆☆☆☆

“Misleading website and appalling customer service”

Written on: 02/08/2019 by Andyur (1 review written)

Skyparksecure,com let me and my family down badly on our return from holiday. Beware -they do not keep their website up to date meaning we waited 45 minutes in vain for a bus that did not arrive. To make matters worse their helpline is only manned office hours, and in mishandling my subsequent complaint they took no responsibility for when things went wrong. I am going elsewhere - and recommend others do the same… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 27/05/2019 by Johnkendall (1 review written)

Booked through their website. Somewhere along the line their system changed my dates and I didn't find out until I turned up to park. No help or assistance from them after the event. Ended up having to pay for long term parking instead of my pre-booked valet parking. Do not use them… Read Full Review

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★☆☆☆☆

“Steer well clear of LASP Liverpool airport parking”

Written on: 12/09/2018 by reHastings75 (1 review written)

Steer well clear of this company. The staff, particularly the drivers are generally unpleasant, untidy, discourteous and unprofessional. The minibus used for transfers is in poor condition and smelly. Drop-offs and collections are a 500 yard walk to the terminal building. Waiting time on arrival can be anything up to 60 minutes. I will not be using this company again… Read Full Review

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★☆☆☆☆

“Horrific experienc at LASP Woodend Ave, Speke, Liverpool”

Written on: 12/08/2018 by Jenkinsmd249 (1 review written)

I booked this supposedly secure parking for a recent holiday parking. We arrived back very early in the morning , so collected our car and drove back home. The following morning my wife noticed that there was some damage to the front of the car! I looked at the damage, which appeared to be cosmetic, but very disturbing. It looked like someone had removed the front bumper and some panels, but re-attached using electrical wire ties!!!!!???? I reported this immediately to my insurer and the… Read Full Review

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★★☆☆☆

“Do not book”

Written on: 15/03/2017 by 174Barry (1 review written)

Paid for meet & greet at Gatwick North terminal. called the company when I was around 20 min away and they asked me to go to the car park and pick up a 'driver'. I had booked a meet & greet -but if I've got to go pick up the driver, then what exactly am I paying for. Poor service and not a company that I would use again or recommend… Read Full Review

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★☆☆☆☆

“damage to my car”

Written on: 15/09/2016 by BarryDunn (1 review written)

We have used this service on several occasions with no issues to report. One simple warning make sure you check your vehicle fully before you let then take it and when they return it. On our last trip all went well until the car was returned and upon inspection we noticed that the rear bumper was damaged. When reported it the company appeared to be very apologetic and concerned give me all the contact details. Once my made contact it was then that our problems started. It was one excuse after… Read Full Review

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★☆☆☆☆

“Flooded my car!”

Written on: 02/09/2016 by Tymek (1 review written)

Flooded my car by leaving the window open for a week. Car was horribly wet and smelly. After countles emails battle for 3 months offered £20, actually sputiditly adminitting their liability. Eventually they didn't even bother to pay this money. I am not racist by any means but they are probably from middle east culture. Names Yusuf and his boss Shama and the lack of respect to their customers suggest my guess. Stay clear from them… Read Full Review

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★★☆☆☆

“DO NOT BOOK ...DO NOT BOOK ..Skyparksecure Meet and greet”

Written on: 29/06/2016 by Skyler454 (1 review written)

Heathrow - 20mins late we could have got the park & ride quicker , then given a parking ticket to pay, said nothing on paperwork about extra payment . They know been on a long flight & although we tried sticking up for ourselves eventually gave in as wanted to get home. Just will never use again… Read Full Review

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Reviewsskyparksecure's Comment

Written on: 24/08/2016

Dear Reviewer,
Thank you for your review. Feedback is vital to our business and we thank you for taking the time to leave feedback. We would have liked you to have contacted us personally in relation to this matter prior to posting this review as we would like to assist you in resolving this problem. SkyParkSecure are a Price Comparison Website and act as a Booking Agent for Car Parking at all the major airports in the UK. SkyParkSecure do not own or operate the Car Parks and do not provide the Car Parking service, we are based in Blackpool and therefore do not have any direct contact with the vehicles. The Car Parks are owned and operated by the Airports themselves or privately owned companies and as per the Terms and Conditions of your booking your contract is directly with the individual Car Park. Could you please provide your booking details and we will investigate this matter for you. Please send you booking reference number to us Thank you.

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★☆☆☆☆

“dont use diamond”

Written on: 05/09/2013 by peckaj (1 review written)

I did not realise when i booked through skypark secure that the provider was a company called Diamond. This is not made clear - i thoughtthe service was called the diamond service. AnywY booking, drop off was ok but when i collected the car we noticed that the key handed over was not our original key! the driver then told us they hD lost our key and got a copy made and to call the office. transpired they had to pick the lock to make a copy which is not an original manufacturers fob key… Read Full Review

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★★★★★

“SYPARK SECURE IS THE BEST”

Written on: 12/08/2012

I found the whole experience wonderful. The rates could be cheaper (but I am always looking for a bargain). The staff were friendly, reliable and I was thoroughly satisfied with Skypark Secure and would certainly recomment it to everyone (in fact I have already done that)… Read Full Review

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★★★★★

“great service”

Written on: 10/08/2012 by crystal9 (1 review written)

fab service very professional and very quick when dropping and collecting car… Read Full Review

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★★★★☆

“Parking made easy”

Written on: 09/08/2012

Didnt fancy the rigmarole and time of off site parking this time. Done web search and came up with SkyPark, good price, well reasonable anyway, but effectively door to door parking . . . Does exactly what it says on the tin. Waiting to collect car when I arrived for departure, and waiting for me to drive away as I walked out of Arrivals. Result. Will definitely use again when I fly out again in September… Read Full Review

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★★★★★

“All good stuff”

Written on: 09/08/2012

Met on time, car looked after, car back on time, cheaper than parking it - what more could you want?… Read Full Review

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★☆☆☆☆

“Sky-Park-Not-Very-Secure Unfortunately”

Written on: 24/07/2012

We used SkyParkSecure as it was recommended by Martin Lewis.The company they used was Hotel Secure Parking Ltd Manchester.We booked in 2 cars. The 1st car was returned with a deep dint on it had done a significant number of miles.The 2nd car had a pot of car parking money stolen from it the passenger window had been left open so the seat was soaked.Both complaints were put in writing to SkyParkSecure,photos were sent phone calls made.Despite being assured the Director would personally visit… Read Full Review

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★★★★★

“Skypark Meet and Greet,peice of cake!!!!!!!!!”

Written on: 25/06/2012

absolutley brilliant,Skypark Meet and Greet,phoned ten mins before approaching terminal 3,pulled the car up at the dropp off,and a very polite gentleman spoke our name,helped us with our cases out of car,took the keys and away he went,and on returning from holiday,3 weeks later,phoned them when we got our luggage,walked outside,and within minuits our car was right in front of us,shall not ues anything else other than Skypark,takes all the stress out of your journey.Thankyou!… Read Full Review

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★★★★★

“I have used Skyparksecure on a number of occasions ,at...”

Written on: 22/07/2010

I have used Skyparksecure on a number of occasions ,at various airports. On each occasion , the information , ease of booking and service has been very good. I have no hesitation in recommending this company for airport parking… Read Full Review

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★★★★★

“Myself and my family have used SKYPARKSECURE on a...”

Written on: 21/07/2010

Myself and my family have used SKYPARKSECURE on a number of occasions and can only write positive comments.
The booking process was easy, the cost was good value and the chauffeur service is fantastic!
In April this year, we booked with SKYPARKSECURE to leave our car with them when we went for a planned flight, which unfortunately was cancelled because of the volcanic ash problem. SKYPARKSECURE changed our booking over to two days later when we should have travelled again, but unfortunately… Read Full Review

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★★★★★

“Going abroad on holiday in August (2009), decided to...”

Written on: 31/08/2009 by sunjos44 (4 reviews written)

Going abroad on holiday in August (2009), decided to use a Heathrow 'Meet and Greet Parking Service' for the first time rather than use a taxis to save money. Compared prices for several parking companies, and read several reviews (some quite bad), and decided on SkyParkingSecure (good price and reviews). Based on first experience, very happy with SkyParkingSecure - on my way to Heathrow, they called to check my arrival timings. On my return, within 10mins of calling them, my car was driven to… Read Full Review

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★☆☆☆☆

“This review refers to the agent skyparksecure.com ”

Written on: 18/03/2011

This review refers to the agent skyparksecure.com

This company has the "secure" all over their site. Their credit card payment page is not secure, it does not have https:// prefix so credit card details are not safe.

Be aware.

IN addition, I abandoned my booking yet they sent me an email offering a voucher, but I had not registered with them. This suggested some dodgy use of the data… Read Full Review

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Skyparksecure's Comment

Written on: 19/04/2011

Dear Sir/Madam,
<br/>
<br/>I have spoken to our technical department regarding the comments you have mentioned below -
<br/>
<br/>Our company has been advertising travel products online since 2001. Our website is always secure, including all client's data, we are unable to store or view payment details.
<br/>
<br/>We always use SSL certification, (requirement to pass PCI tests) and our company is PCI compliant (certificate issued by Security Metrics).
<br/>
<br/>This is the first time our website's security has been brought into question, and we can only apologise that you visited our payment page, where the SSL certification did not show. We are currently investigating this issue.
<br/>
<br/>We use Realex for taking payments on our website which is certified and approved by several leading financial institutions including VISA, making it one of the most secure payment systems available on the web. I hope this has addressed any security issues you have with the website.
<br/>
<br/>In relation to the email sent to you, when a client aborts a booking during the payment section they are sent an email using the email address they had entered into the booking form to say that although the client has chosen not to proceed this time, we would hope they come back in the future.
<br/>
<br/>I hope this information is helpful to you, and you re-visit us in the future.
<br/>
<br/>Kind regards,
<br/>
<br/>
<br/>
<br/>Elliot
<br/>
<br/>Elliot Evans
<br/>Customer Support Team
<br/>Skyparksecure
<br/>[email protected]
<br/>

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★☆☆☆☆

“Skypark secure act as a booking agent only you will...”

Written on: 30/11/2010

Skypark secure act as a booking agent only you will notice on there website they have a recommened provider spaltered across there website as ACE PARKING..... I booked with Ace through Skyparks as they seemed to Best Provider how wrong was I!!!!!!!!!! They are selling a cowboy outfit as a recommened provider all i can say is pay that extra few pounds to get a better service
they where rude scruffy and had no respect for my vehicle what so ever and they never responded to my SERVERAL EMAILS i… Read Full Review

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Skyparksecure's Comment

Written on: 15/04/2011

Dear Sir/Madam,
<br/>
<br/>We are sorry to hear that you were unhappy with the airport parking service you booked via SkyparkSecure.
<br/>
<br/>We take all bad reviews made against the car parks we display very seriously, and try our best to resolve any complaints that we receive as soon as possible. Your review will help other customers identify the best airport parking services available on our website.
<br/>
<br/>However, as you have contact the chauffeur company direct, we would like the opportunity to address your complaint ourselves. If you would like to contact us direct with your telephone number and reference number we will look into the problems you encountered and see how we can rectify this and improve the services we offer.
<br/>
<br/>Remember, SkyparkSecure are an independent company offering over 200 car parks at 27 airports across the UK and Ireland.
<br/>
<br/>We look forward to hearing from you again in the future.
<br/>
<br/>Kind regards,
<br/>
<br/>
<br/>Elliot
<br/>Customer Support
<br/>Skyparksecure
<br/>[email protected]

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