Expert Logistics Delivery Reviews

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★★★☆☆

“No Covid protection”

Written on: 29/10/2020 by Jeremyhewitt (1 review written)

New washing machine. Communication excellent. Two operators arrived... NO MASKS or gloves. No mention made about Covid protection. Old machine removed. New one plumbed in and set on a rinse wash. Still going. They left a mess on the laundry room floor. No attempt to clean it up. A barely adequate service… Read Full Review

Expertlogistics's Response to Jeremyhewitt's Review

Written on: 02/12/2020

Hi, I am so sorry for your experience. In order for us to investigate further, would you kindly send a copy of this review, along with the delivery postcode and name the order was placed in to us. Please contact us via our website (we are unable to post email addresses on here). Many thanks

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★★★☆☆

“Fantastic delivery team, poor packaging”

Written on: 19/05/2020 by nualawest (1 review written)

A two person (man/woman) team arrived right on time with my Keter 11' x 7'6" shed delivery. They were very friendly and could not have been more helpful. Unfortunately they struggled with two of the three boxes, which all seemed far too bulky and heavy. All were approximately 220cm x 130cm x 20cm and individually weighed 65kgs, 75kgs and 77kgs and possibly breach the safe maximum weight for lifting at work guidelines. After the second box collapsed, opening and spilling some of the contents… Read Full Review

Expertlogistics's Response to nualawest's Review

Written on: 19/05/2020

Good Morning and thank you for your feedback - could you please send this review together with your delivery post code to us at our website so we can arrange for an advisor to give you a call to discuss this with you?

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Nualawest's reply to Expertlogistics's Comment

Written on: 20/05/2020

Hi. Thank you for the prompt response. I have forwarded the review to you via your contacts page on your website. Regards, Nuala.

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★★★☆☆

“Fast precise gave a 20 minute pre call but i asked if...”

Written on: 03/04/2020 by 377Cochran (1 review written)

Fast precise gave a 20 minute pre call but i asked if could take away the packaging and refused apart from that everything was good and as a ex employee of expert logistics it would of been nice but many thanks… Read Full Review

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★★★☆☆

“Fridge delivery”

Written on: 10/08/2019 by DamarisCollins (1 review written)

Efficient and polite, packaging debris was left, in future worth double checking this… Read Full Review

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★★★☆☆

“Wish they had called me”

Written on: 28/10/2018 by Fischerap216 (1 review written)

The team (EXV87) were great, they quickly and efficiently delivered the new item and removed the old one. However they arrived very late (7 hours) due to a vehicle problem. I had to cancel an evening out. It would have been better if they had contacted me directly rather than just updating the tracking details which I am unable to access on my mobile. I was tied to the house for the entire day as the time slot kept moving. My delivery was due in the morning and they finally arrived after… Read Full Review

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★★★☆☆

“At last my problem is solved thanks to tony and mark”

Written on: 02/12/2017 by julieellis (1 review written)

Well after a week from hell the two guys I dealt with turned up and fixed the problem the previous delivery men had left with my washing machine leaving all over my kitchen they where the only two I would say where brilliant In my whole experience with expert logistics the people on the phone are not so great especially the woman with her snooty attitude it does not help when your kitchen is full of water after waits full day for them to not turn up then when they do the jobs not done right… Read Full Review

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★★★☆☆

“could be better”

Written on: 08/11/2017 by Sherwoodut323 (1 review written)

No problem with delivery staff but the lead up to delivery could be improved ,plenty of messages on phone but no definite time . Delivery times should be from 08-00am onwards and you should tell the customer the day before either a morning or afternoon time slot the phone them next day with a time slot . I believe you could lose custom if time slots are not improved .AO.COM… Read Full Review

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★★★☆☆

“Need better timekeeping”

Written on: 26/10/2017 by Manuel313 (1 review written)

Promised delivery between 12-5, turned up at ten past eight… Read Full Review

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★★★☆☆

“Could be better”

Written on: 02/07/2017

I was sent a text in the morning with the 4 hour delivery time and the delivery drivers no. On calling a voice recording told me the driver would not be able to clarify any further when the delivery would be. I was supposed to receive a phone call when he was half an hour away but I only got one when he was 4 minutes away. There are lots of delivery services available nowadays that can let you know to the hour when your delivery will be. The two men were very courteous and helpful but I would… Read Full Review

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★★★☆☆

“washine machine delivery ”

Written on: 07/08/2016 by James461 (1 review written)

very good communication upto the delivery -one driver very good -assistant -not so -we are a charity for adults with autism -have a coffee shop on site and toilets clearly marked -but this individual decided to pee up the tree opposite the delivery van -not impressing staff or the public… Read Full Review

Expertlogistics's Comment

Written on: 23/08/2016

Hello and thank you for your posting. In order to address the crew in question can you please email us with a copy of your review and your delivery post code.

Many thanks

Expert Logistics

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★★★☆☆

“Not the best”

Written on: 17/07/2016 by 279Boyd (1 review written)

The promised four hour delivery window was only two, and was 7am to 9am, we recieved the notification after 7am! The driver called and arrived timely. They were pleasant and helpful but one of the crew smelt strongly of cigarette smoke, so much so, it took us 3 hours to remove the smell from the house. To smell this bad he must have been smoking in a confined space, the cab?… Read Full Review

Expertlogistics's Comment

Written on: 19/07/2016

Hello and thank you for your posting. In order to address the crew in question can you please email us with a copy of your review and your delivery post code.

Many thanks

Expert Logistics

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★★★☆☆

“Water required!”

Written on: 28/06/2016 by Holloway195 (1 review written)

Great crew and arrived within times quoted. Just a shame they forgot to turn the water feed back on once they fitted the washing machine. Meaning we had to move the machine ourselves and complete the job. This was after they agreed to cap off hot water feed and didn't and had to be asked to provide us with the cap to do ourselves… Read Full Review

Expertlogistics's Comment

Written on: 29/06/2016

Thank you for taking the time to contact us regarding your delivery. To enable us to investigate further could you please email us a copy of this review along with your delivery postcode via our website ( we are unable to post links or email addresses on here)

Many Thanks
Expert Logistics

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★★★☆☆

“Not enough notice ”

Written on: 05/04/2016 by 1979Perry (1 review written)

We're supposed to give half hour notice for delivery was given 10 minutes. Had to go to work on day of delivery so found it very difficult to get out of work in time just made it luckily. Good job I got an understanding boss… Read Full Review

Expertlogistics's Comment

Written on: 05/04/2016

Hello – thank you for your posting. We are sorry to hear the service you received was not up to our usual standards. In order for us to investigate this with the delivery crew could you please email us a copy of this review along with your delivery post code via our website (we are unable to post links or email addresses on here) thank you

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★★★☆☆

“built in oven delivery”

Written on: 01/04/2016 by tobytara (1 review written)

oven delivered within time slot, as soon as the driver came through the door he thrust a comments slip into my hand and requested a positive feedback. removed my old oven as requested and paid for, brought in my new oven and placed it on the floor in a narrow galley kitchen and asked if that was o.k. i had to request him to remove the packaging so i could check the oven for any sign of transit damage and again request them to lift it into the built in slot.overall impression was not very… Read Full Review

Expertlogistics's Response to tobytara's Review

Written on: 04/04/2016

Hello – thank you for your posting. We are sorry to hear the service you received was not up to our usual standards. In order for us to investigate this with the delivery crew could you please email us a copy of this review along with your delivery post code via our website (we are unable to post links or email addresses on here) thank you

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★★★☆☆

“Delivery of washing machine”

Written on: 02/03/2016 by Hackettip369 (1 review written)

Very pleased with the delivery of our new washing machine - the chaps kept me informed about where they were are and approximately how long they would be before delivery. Both very cheerful, but was a little disappointed that they did not offer to unpack the package or remove it from the laundry room. However, their cheerful manner compensated for this. So on the whole very pleased… Read Full Review

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★★★☆☆

“Freezer delivery at second attempt”

Written on: 14/02/2016 by GMcM79 (1 review written)

Our first contact with Expert Logistics happened when they called to say that the expected delivery of our LEC chest freezer would not now happen as there was a typo error with the postcode. Fair enough the error was with Lec paperwork but there was no convincing them to deliver having confirmed the details by phone. The second call I made to them, to check that the initial plan to drop the new one and give us 24 hours to transfer the contents before picking up the old one still held. It… Read Full Review

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★★★☆☆

“3rd time lucky”

Written on: 10/12/2015 by drew54 (1 review written)

Cooker delivered today no hassle,informed by call before hand of time of delivery.This being the 3rd attempt to deliver this product;1st time driver could not find the address then 2nd time no one was allowed to sign for same as per intructed by call centre staff. Obviously this item was sent to this address for a reason and now I have to arrange my own delivery from my home address to intended address. I'm sorry but I don't understand why I had to be there to sign delivery which wasn't… Read Full Review

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★★★☆☆

“fridge freezer delivery”

Written on: 19/11/2015 by Karlie471 (1 review written)

Text gave a delivery slot between 8am & 12pm.At 12:45 we had a phone call to let us know delivery would be within the hour. The excuse for the late delivery was a problem with the van when they arrived for work. That being the case why not let customers know straight away that the delivery slot was no longer valid and prevent unnecessary lost waiting time for housholders. I have to say though that the delivery drivers were apologetic for the delay and very courteous when they finally arrived… Read Full Review

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★★★☆☆

“Good Service”

Written on: 13/09/2015 by ShirleyLeopard (1 review written)

Prompt & good service. Courteous staff. Professional attitude. I’ve got your service two times already! … Read Full Review

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★★★☆☆

“Although I had to wait almost a month in total which I...”

Written on: 30/05/2015 by 457Peterson (1 review written)

Although I had to wait almost a month in total which I wasn't happy about Des and Mick who delivered and connected my washing machine was friendly quick and very helpful and I would recommend them to my friends. The crew Des and micks costumer service greatly improved my appinion to what I originally had has logistics had 2 weeks to deliver it to fitters yet faild to do so causing me to have to wait for almost a whole month with out a washer I would give Des and Mick top marks for their service… Read Full Review

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