Expert Logistics Delivery Reviews

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4.9 / 5
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Expert Logistics Delivery

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★☆☆☆☆

“Terrible communication and customer service”

Written on: 25/10/2021 by NSM01 (1 review written)

The worst customer service experience I can remember. They have scheduled and cancelled twice without any explanation, and it is very difficult to speak to anyone who can get anything done. Drivers seem to have no accountability for failing to meet commitments, and no interest in actually meeting the customer's needs. I would avoid dealing with these people, or using any company that does so if you can help it… Read Full Review

Expertlogistics's Response to NSM01's Review

Written on: 26/10/2021

Hi, I am so sorry for your experience. In order for us to investigate further, would you kindly send a copy of this review, along with the delivery postcode and name the order was placed in to us. Many thanks

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★☆☆☆☆

“Still no washing machine”

Written on: 20/07/2021 by siKoch326 (1 review written)

Suppose to arrive Saturday.. nope... Re arrange for today Tuesday... I've waited in both days... Still no washing machine... Try being a family of 5 with no machine as we took it to the tip Saturday morning.... Terrible.... would think again in future for sure… Read Full Review

Expertlogistics's Comment

Written on: 21/07/2021

Hi, I am so sorry for your experience. In order for us to investigate further, would you kindly send a copy of this review, along with the delivery postcode and name the order was placed in to us. Please contact us via our website (we are unable to post email addresses on here). Many thanks

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★☆☆☆☆

“Failed to deliver as "no parking mate"”

Written on: 06/07/2021 by AlxD (1 review written)

They tried twice to deliver a washing machine (with delivery and installation paid for). Although when ordering (through ao.com) it clearly stated that any extra charges incurred to access my post code and to deliver at my door will be reflected in the basket at check-out, on their first attempt the driver called me to go outside, to find a parking meter and to pay the parking for him. They claimed the company do not reimburse them and also the logistics "experts" company does not provide them… Read Full Review

Expertlogistics's Response to AlxD's Review

Written on: 07/07/2021

Hi

We are very sorry to hear this.

To allow us to look into it, could you please email us with a copy of this review, the order number, delivery postcode and name the order was placed in?

Kind regards
Expert Logistics

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