Domain Monster www.domainmonster.com Reviews

★★★★★
4.5 / 5
90% of users recommend this
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Domain Monster www.domainmonster.com

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Latest Reviews

★☆☆☆☆

“No one ever gets back to you!”

Written on: 03/12/2019 by Jalen244 (1 review written)

I have been trying to contact the company for over a week to pay for my renewal but after 8 emails over that period and no response i think i will have to go else where. Poor communication and customer service!… Read Full Review

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★☆☆☆☆

“Gone downhill”

Written on: 20/10/2019 by bzAnderson1958 (1 review written)

Moved my domains and website away. No answer when you try to call. No answer to my e-mails. No urgency at all. Stay well clear - gone downhill terribly. If anyone is looking to jump ship, try JustHostMe, I have moved to them and their customer service responds in minutes - not weeks, like Domain Monster. Glad I've moved away… Read Full Review

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★☆☆☆☆

“No emails no customer service”

Written on: 19/10/2019 by Carneyrg181 (1 review written)

My emails have no been working for over a week, I am getting them on a sporadic basis if at all. I have tried to call domainmonster numerous times but they never answer you just sit waiting "for one of our friendly advisors to help", well they never do and they never answer. I have sent three emails and had no response. There is no customer service, there is no information on the website as to what the issue is and I know others are having similar problems. I use the email account for work… Read Full Review

Mabster290's Comment

Written on: 20/10/2019

Try JustHostMe, I moved a domain to them from Domain Monster, very quick and easy. Hope you get sorted.

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Mabster290's Comment

Written on: 20/10/2019

Try JustHostMe, I moved a domain to them from Domain Monster, very quick and easy. Hope you get sorted.

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★☆☆☆☆

“Poor Service - no support byphone or email.”

Written on: 10/10/2019

I have now been waiting for 90 minutes listening to "please stay on the line, we will be with you soon"!. I am writing this because their mail forwarding service is now very unreliable and messages to me are either getting rejected by the systems: People sending messages to me get: "This is the mail system at host mesh-mailserver3.hi.local" " I am sorry to inform you etc" ...and then "delivery temporarily suspended to 127.0.0.1:10024: Connection refused". I rang them last week and was told… Read Full Review

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★☆☆☆☆

“where is the customer support”

Written on: 20/08/2018 by Davies300 (1 review written)

since being bought by 123 reg, no one picks up the phone, no one responds to email, NO ONE responds at all. I have had issues with my email via the domain. A complete shitshow. don't use these guys… Read Full Review

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★★☆☆☆

“Downhill”

Written on: 23/03/2018 by Skylar471 (1 review written)

Had a couple of domains for a while, no issue. Recently bits of the portal don't work, the support phone number ceased (you can still ring 'em on the "sales" number). A recent transfer-in didn't work and took best part of a week to sort. So looks like they're being run down, are under-staffed, or just not interested. Odd thing is, no option to transfer out to their new parent company… Read Full Review

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★☆☆☆☆

“Shockingly poor service”

Written on: 31/01/2018 by SG1967 (2 reviews written)

I have been with this company for @6 years. Their service used to be fantastic, UK-based. Since they have been bought over they are complately useless, overseas calls centres who do not answer their phones… Read Full Review

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★★★★★

“Rock solid domain management, services and support”

Written on: 10/03/2017 by Resourceful (1 review written)

We have used Domainmonster's domain registration and DNS services for around 10 years and everything has always been top-notch. Their DNS services are quicker and easier to use than other registrars. Applying 2048-bit DKIM TXT records is a breeze - there's no fiddling around with concatenated strings when using this companys web interface. Also, when you need it the support is there and the staff are very tactful and patient. Thank you Domainmonster for making domain management a breeze… Read Full Review

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★☆☆☆☆

“Over a week now, still can't add my new domain to hosting”

Written on: 26/01/2017 by Dakota359 (1 review written)

contacted support several times because I get an error trying to add or delete any domains into my hosting package. They tell me the engineers are trying to fix it but this has been going on for more than a week now. Very poor. If not resolved soon I will be moving my hosting elsewhere… Read Full Review

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★☆☆☆☆

“Rubbish registrar ”

Written on: 05/01/2017 by Christie172 (1 review written)

It's been over a month since purchasing a simple domain name, thing is after a month it's still pending rendering it useless. Tried contacting this company many times and have had not one single piece of correspondence. They were quick enough to debit my account but pathetic when it comes to customer service skills. Avoid like the plague and go with a more established trust worthy customer focused registrar like go daddy or something anything but this company. Beware they will send you spam and… Read Full Review

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★☆☆☆☆

“Broken email no support”

Written on: 03/01/2017 by Taniya47 (1 review written)

The email service has ground to a complete standstill now after over a week of sporadic failure. This has happened before though not as badly. There is no information on their website about the situation and no-one answers the phone when things go bad. On the plus side when things are working the support team have been very helpful… Read Full Review

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★☆☆☆☆

“Email system down for 2 weeks; Is company still in...”

Written on: 31/12/2016 by Baron70 (1 review written)

A multiple day email failure - and not the first....but this is the longest. I've had no reliable email service for two weeks. I've sporadically had a few emails, but I understand people are receiving failure messages when they write to me Now it's the Christmas holidays, and they've given up - I wonder if they are still in business. We are changing service provider as soon as we get back to work. I don't think they will have many customers left… Read Full Review

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★☆☆☆☆

“Service has deteriorated recently in a major way.”

Written on: 28/12/2016

After having been a customer for several years their service has suddenly plummeted. In November a mailbox developed a fault whereby it reported as full with only a handful of emails. I emailed customer support who were initially helpful and responsive. I tried everything they suggested (including having the mailbox deleted and creating a new one) to no avail. It was passed to their tech support. I was then left with a crippled email box for nearly two weeks (I was incorrectly told it was fixed… Read Full Review

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★☆☆☆☆

“Auto Renewal RIP OFF”

Written on: 25/07/2016

I have been with Domainmonster.com for the last 2 years , I had auto renewal set up and this year my bill had over doubled. Never Again !!....lesson learned… Read Full Review

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★☆☆☆☆

“these people send out spam emails to fool customers...”

Written on: 27/02/2016 by Miriam313 (1 review written)

these people send out spam emails to fool customers into paying $60 to renew domains but for search engines, something you can do for free… Read Full Review

Domainmonster's Comment

Written on: 14/03/2016

Hi there,

I'm sorry to hear about this. If you would be able to forward this message across to us I will get this issue investigated as soon as possible.

Thank you in advance for your time and if you have any further queries please don't hesitate to let us know.

Kind regards,
Becky
Domain Monster Support Advisor

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Thomasharvey's Comment

Written on: 31/05/2016

This sounds very much like spam you receive with registering any domain. People purchase new whois lists and spam them to try and fool people. I haven't received anything like this from domainmonster.

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★☆☆☆☆

“Not recomeded. NON USA customer support Never ever”

Written on: 23/02/2016

this is worst service ever i had in my life !!! i am a 16 years of web developer i register 3 domain with them just of free privacy Never register web hosting 1: they don't have file management 2: very few (wp joomla and one non )one click install 3: msqul are very bad long time response 4: you can't use sub domain 5: No USA support (just lie 24 hours support in us time 8pm (-5 GMT) no answer the phone) 5: NON US English … Read Full Review

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★★★★★

“My Evaluation for Your Departments CS Work ”

Written on: 11/02/2016 by My19561776 (1 review written)

I've been very satisfied with the timeliness and overall efforts I've received in every situation that I've dealt with Domainmonster. Excellent, fast follow-up and always there to help. Having had CS under my wing as head of marketing for a major CP company here in the States decades ago - I'd be proud to have this staff in my CS department. So, many thanks again for the outstanding work and I will look forward to working with you and the others within CS for hopefully many years to come… Read Full Review

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★★★★★

“Configuring DNS and subdomains”

Written on: 10/02/2016 by Ross444 (1 review written)

Configuring DNS is easy if you know how it is done. This is the first time I have used Web Hosting with Domain Monster and I was very pleased with the support I received to get me through the set up and creation of a sub domain. The instructions in the email were clear and concise and my proposed solution was checked and confirmed correct… Read Full Review

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★★★★★

“He was extremely helpful”

Written on: 24/01/2016 by 183Leblanc (1 review written)

It was a pleasure working with them to get my Dad's domain transferred. I imagined it would be a lot of hassle to transfer his domain to me after his passing, but it turns out it was no trouble at all. Thanks and I will recommend domain monster to my friends… Read Full Review

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★★★★★

“Fantastic Phone Support”

Written on: 20/01/2016 by Pageyj1952 (1 review written)

I had to call Domainmonster support several times over the last two weeks. I have been trying to get an old Actinic shopping website moved from an expensive and slow host to the much faster Domainmonster. The issues I had with scripting and character sets were quite complex, but all were solved in an efficiently and friendly manner. It's really good to know there is excellent phone support available… Read Full Review

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