Insure & Go Reviews - www.insureandgo.com

★☆☆☆☆
1.4 / 5
13% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Insure and Go - www.insureandgo.com - Ask a question now

Media Gallery for Insure and Go - www.insureandgo.com

Insure and Go - www.insureandgo.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Insure and Go Elsewhere”

Written on: 14/06/2019 by Helene123 (9 reviews written)

I have just received a renewal notice. The premium for the coming twelve months has increased by almost 75%. As I have had no claims, this is ridiculous. I have decided that I will take out a travel insurance policy with a well-known company rather than just someone on the internet. We all want cheaper prices but reading some of the reviews on this website just makes me shudder. You have my sympathies… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Don't use this company!”

Written on: 11/04/2019 by NZZD (1 review written)

All is fine until you need to make a claim and then you are faced with one barrier after another. They want to take your money but they do not want to pay out. We had booked 3 flights which we had to cancel due to sudden illness we needed numerous pieces of paper and a full medical history for every claim! I will never use them again. Whatever we sent they wanted more. I believe the whole purpose was to get us to drop the claim - it only made me more determined. Do not use this insurer… Read Full Review

Bigbird64's Response to NZZD's Review

Written on: 06/06/2019

I am in process of making claim they have been a nightmare.I ended up in Hospital in Majorca for 8 days after putting out my back,they were atrocious ,I had gold policy which is not worth the paper it's written on ,I needed an MRI scan & was asked if I could pay for it ,I said no I have insurance was told if I couldn't pay I wouldn't get 85- I didn't get it.They were constantly promising to phone/email & never did I spent over 3.5 hrs over 3 days phoning them while,flat on my back on oxygen & morphine .
I was asked about weight & height to get air ambulance back to uk,but they didn't want to pay saying if there were 3 empty seats in a row on a charter flight I could lie across them! I had to ensure normal seat in regular flight.
The list goes on & on of how incompetent they are the amount of stress caused for saying they wouldn't pay for things & still goes on with claiming expenses.Still don't answer messages .
I have told them im making a complaint against them,I have written to the Ombudsman,also to BBC programme " RIP OFF BRITAIN.
I wouldn't wish anyone else to go through the he'll I've gone through.DO NOT USE Insure & Go

Reply to this comment
Report this review
Was this review helpful? 2 0
Read 1 Comment
★☆☆☆☆

“Got insurance to fly to Brussels .B M I regional went...”

Written on: 08/03/2019 by markling (1 review written)

Got insurance to fly to Brussels .B M I regional went into liquidation Insure and go asked me to print lots of pages and guess what my travel insurance does not cover Flights or airport parking or hotels or any thing It may seem value for money but totally useless… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Do not expect them to pay claims....”

Written on: 05/01/2019 by Shirls123 (1 review written)

We have used this company many times & recommended to our friends, based on the great reviews. Unfortunately this company was great until a claim was made. The insurance was taken out at the same time as the trip was paid, which was about 10 months prior to travelling. Unfortunately 5 days prior to the trip my husband had an accident & broke his arm, but as this did not affect his ability to fly we did not advise the insurance company of his accident. BIG MISTAKE! My husband had paid for a tour… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“unfriendly, and very limited coverage for the price”

Written on: 29/12/2018 by 211Nash (1 review written)

I damaged a tire on a rental car traveling in Europe. I hadn't taken coverage with the car rental firm because we believed damage would be covered by Insure and Go. The cost of a replacement tire was 311 Euros. Insure and Go required *extensive* documentation with a claim form--passport, drivers licence, rental documentation, photographic evidence of damage, official records of travel, etc, etc, etc. I complied with these demands and submitted the claim. After being ignored several times, and… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Pointless insurance”

Written on: 16/12/2018 by Richar (1 review written)

Insureandgo. I gave one star for rating only because the website would not allow no stars. Over the past three years I have had three occasions to claim. Each occasion has been an uphill struggle to get them to do anything. The latest issue is a recent ski injury to my wife. Their advice(assistance) was to use my EHIC card and go to the local hospital. What is the point of the insurance? I will never insure with them again and recommend no one else bothers. They are useless and do all they… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible claims service!”

Written on: 30/08/2018 by Akagiz (1 review written)

Terrible claims service! I have been with Insure and Go for 6 years on an annual insurance policy and have not needed to claim up to now. I put a very simple claim through nearly 3 months ago and have heard literally nothing since. I have chased and chased and have been fobbed off by the central call center operators who can not tell me anything about the claim after holding for at least 30 mins each time to before someone answered. There is no opportunity to talk directly to the claims team… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Pre existing Medical conditions- discrimination ”

Written on: 08/08/2018 by Janlondon (1 review written)

After using InsureandGo for several years with and without my ‘Pre existing medical condition ‘ I was astounded and disgusted to be refused cover yesterday. 19 months ago I had surgery for bowel cancer. The tumour was completely removed and I left hospital with a clean bill of health. I am very fortunate that I did not need any further treatment. One month later I decided to take a short holiday so I renewed my annual policy. I went through the medical screening with InsureandGo and was… Read Full Review

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Never again”

Written on: 21/12/2017 by Ameliel263 (1 review written)

the policy is not worth the paper it is written on.looks good on at first sight but there are so many exclusions they will try to wriggle out of any claim. currently complaining to ombudsman… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Dreadful”

Written on: 06/10/2017 by cbMedeiros333 (1 review written)

Claim submitted over 1 month ago. No acknowledgement. No return calls. Rude unhelpful staff, inconsistent information and still no response! I was even to they are to busy to call! Ive evwn had emergency surgery but they still need more information. Guess i wont be getting any money. Raised a complaint but absolutely a waste of time… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Just received confirmation from this Company saying...”

Written on: 22/09/2017 by JairKirkland (1 review written)

Just received confirmation from this Company saying that 'This is the claim check for yours modern travel assurance. Do me a favor save it for your records' Thing is, I never heard of them and certainly would not pay £261 for travel insurance… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shocking”

Written on: 17/09/2017 by Haleye76 (1 review written)

Made a mistake on the dates on my policy, contacted them straight away to adjust of cancel and take out another policy but awful customer service could not help and apparently had to contact the 'under writers' to get this sorted. Couldn't be bothered and will shop elsewhere from now on… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I have recently been taken ill whilst in holiday in...”

Written on: 15/09/2017 by Unsatisfied99 (1 review written)

I have recently been taken ill whilst in holiday in crete, which resulted in me being hospitalised for 5 days. Where do I start!!! It took them four days and many phone calls, family in the uk and doctors in the uk pushing hourly before they would agree cover. They went through everything to get out of it. My partner was given no where to stay. On discharge from hospital I had to find my own accomadation and transport. They all change their names and then say that .... doesn't work their… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“DO NOT USE THIS COMPANY!!!”

Written on: 02/08/2017 by Andreac28 (1 review written)

I submitted a claim for a holiday cancellation around 9 weeks ago due to my partner being rushed into hospital. He was advised not to travel by his GP so we unfortunately had to cancel our trip. I emailed all of the documents Insure & Go requested only to then be asked for paper copies. I went to a lot of trouble gathering paper copies and was even charged by Barclaycard to be sent a statement. I duly posted all copies and even highlighted the relevant transactions and included my claim… Read Full Review

Jimmyb01's Response to Andreac28's Review

Written on: 25/08/2017

They are hoping you will give up! Just keep at them. I posted on their Facebook page every single day until they finally paid up.

Reply to this comment
Report this review
Was this review helpful? 3 0
Read 1 Comment
★☆☆☆☆

“JOKE OF A COMPANY”

Written on: 31/07/2017 by xxxrosebudxxx (1 review written)

I WAS DELEYED FOR 4DAYS FOR A FLIGHT..I WAS GIVEN £50 IN A CHEQUE.WHICH I THINK FOR A 4DAY FLIGHT DELAY AND OBVIOUSLY THE HOTEL AND REFRESHMENTS I HAD TO ALSO PAY FOR IS AN ABSOLUTE JOKE.I HAVE BEEN TOLD THIS WAS BECAUSE THIS IS CLASSED AS A FLIGHT DELAY EVEN THOUGH THE FLIGHT WAS CLEARLY CANCELLED...DO NOT USE THIS COMPANY RUDE STAFF AND AN ABSOLUTE JOKE IF YOU ASK ME..MINUS THE MONEY I PAID FOR THE INSURANCE IT WORKS OUT THE COMPANY GAVE ME £30...WELL DONE INSURE AND GO...RIDICULOUS… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Not interested in customer care - Insure & Go”

Written on: 27/07/2017 by Glenysingrey (1 review written)

For many years we have used Insure and Go with no problems, as we have never made a claim. I was taken ill in Rome, last August 16. On the advice of I & G my husband took me to A & E. I was admitted within the hour. I & G did not contact us. After a few days my husband let them know I was in hospital. From then on they would ring at any inconvenient time asking for a form to be filled in and sent to them. The form was on the Internet and they wanted it faxed back. Never the same person… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Trying to get out of compensating pensioners”

Written on: 24/07/2017

My elderly parents took out cover with Insure and Go, paying extra to cover both of their existing medical conditions. Earlier this year they had to cancel a cruise due to my mum taking ill before they were due to travel. The Doctor was investigating a cough she had recently developed and had referred her to the hospital. She was advised not to travel not that she felt up to it anyway and had to cancel her planned cruise. When she contacted Insure and Go they were more interested in whether or… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Personnel item not covered”

Written on: 18/07/2017

Recently been away and my husbands prescription sun glasses must have fell out of his pocket in the case. Called today to claim, Guess what, Yes you got it not covered. PRESCRIPTION glasses are not covered, how personnel has the item to be . The lady kept asking me where I was flying to and I had told her about 4 times how. I was in UK. Customer service very poor, not listening to what customer is saying. She sent me booklet and on checking all exclusions I don't think we are actually covered… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Refused to pay out....”

Written on: 13/07/2017 by Kerrw (1 review written)

Lost my wallet shortly into the holiday. Didn't know if I lost it on the plane or at the resort so didn't want to shout theft!! Hotel and rep said the police wouldn't get involved with a loss so didn't get a police report number. Because if that they refused to pay out- for £220!!! Avoid at all costs. Pay a bit more for a reasonable company to insure you… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible service”

Written on: 05/07/2017 by Mauriceg1990 (1 review written)

Even though I had a clear cut claim backed y medical evidence this company too 4 months to settle. Every time I range they said they were short staffed and hadn't even looked at my case. Very poor communications, every time they asked me for a bit more information they didnt need stringing it along… Read Full Review

Report this review
Was this review helpful? 0 0
overview