Insure & Go Reviews - www.insureandgo.com

★☆☆☆☆
1.4 / 5
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Insure and Go - www.insureandgo.com

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Latest Reviews

★☆☆☆☆

“Beware Auto-Renewal”

Written on: 05/11/2020 by Maxwellzc228 (1 review written)

Terrible customer service. insureandgo are quick to take you money but if you dare try and cancel annual auto renewal suddenly they are impossible to contact. Avoid!!!… Read Full Review

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★☆☆☆☆

“Do not touch this lot with a barge pole!!!”

Written on: 06/10/2020 by JimPattison (1 review written)

Do not use this company. I’ve used them many times over the last 5 years but when I actually had to make a claim on my insurance I have been treated abominably! I have now been waiting for 6 months for my perfectly legitimate (and modest) claim to be settled. They try at every juncture to avoid contact or respond in any meaningful way and I now believe that they have no intention of honouring our contract. My complaint is now with the Ombudsman (along with many others about this company) but… Read Full Review

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★☆☆☆☆

“DO NOT BUY ANY POLICIES WITH THEM!”

Written on: 16/07/2020 by Danaw240 (1 review written)

This is the worst insurance ever. I made a claim 4 months ago and I haven't got any response yet. They say that the response time is up 30 business days but it's not true. When they reach those 30 days they send you an email asking for another document, which were already uploaded in the system to start the period again. They don't answer to my emails, I can't get through over the phone and via the chat they always say "I can't get into the system now to check". The same answer every single… Read Full Review

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★☆☆☆☆

“Insure and Go is a sham made to look like a insurance...”

Written on: 30/06/2020 by ffWard84 (1 review written)

This insurer is sham, they do not pay claims. There business model is take your premiums then deny. It is simply not good enough. They have the worst name in the business, please avoid insure and go you are not covered with them. You might as well get your money and flush it down the toilet than give it to them… Read Full Review

Rippedoff36's Comment

Written on: 05/07/2020

agreed - 3 months and waiting - hopeless - 5 emails and 1 phone call nothing....

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★☆☆☆☆

“Totally insensitive and 'couldn't care less'”

Written on: 29/06/2020 by MikeWhittingham (2 reviews written)

Insure and Go's response to the CV-19 problems for those of us with Annual Travel policies has been a simple 'You are not insured if you catch CV-19'. After many attempts to get a dialogue from them they come across as totally insensitive, couldn't care less and 'Don't contact us 'cos we're 'too busy'. Answers to my questions remain unanswered from March. No response from the CEO (the company is listed as a 'British company' but is owned by a Spanish Firm'). 'Insure and Go' seem to only be… Read Full Review

Rippedoff36's Response to MikeWhittingham's Review

Written on: 05/07/2020

totally agree - trading under virgin brand name - supposedly reputabe brand - refusing to pay £900 of travel insurance. 6 emails + phone call and still nothing. Do not use them.

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★☆☆☆☆

“Travel insurance is all about when you have to claim”

Written on: 09/01/2020 by noahfagan (1 review written)

I insured with Insure and Go travel insurance for a flight recently. They have a really easy front end and are super cheap. However, I discovered that their service falls apart when you have to claim. Its a stereotype isn't it? Easy to pay for insurance but hard to claim. Well, you get what you pay for. I had a simple claim; my laptop was damaged during the flight. I claimed at the end of November 2019 and am still waiting for settlement mid January 2020. I called their customer services and… Read Full Review

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★☆☆☆☆

“Happy to take premium not to help when claiming”

Written on: 11/11/2019 by Jobw64 (1 review written)

Having taken out an annual policy for my son in January with worldwide/sport etc as a present. I wish I had read reviews before taking it out. I helped my son make a claim as he had to cancel a holiday (flight and air bnb accommodation) due to having to have an operation. Insure and Go have been less than helpful, putting extra requirements and barriers in our way, they did advise us we have 6 years to claim (I now know why)!!. The claim is for approx. £400 which to a student is a lot of money… Read Full Review

Cerihowells's Response to Jobw64's Review

Written on: 08/01/2020

I am having the same trouble as you. I have been with insure and go for 6 years I've never had to make a claim until my husband was taken into hospital August 2019. Despite letters and forms from medical staff I'm still waiting for my refund. I would never recommend this company to my enemies let alone friends and family

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★☆☆☆☆

“Insure and Go Elsewhere”

Written on: 14/06/2019 by Helene123 (11 reviews written)

I have just received a renewal notice. The premium for the coming twelve months has increased by almost 75%. As I have had no claims, this is ridiculous. I have decided that I will take out a travel insurance policy with a well-known company rather than just someone on the internet. We all want cheaper prices but reading some of the reviews on this website just makes me shudder. You have my sympathies… Read Full Review

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★☆☆☆☆

“Don't use this company!”

Written on: 11/04/2019 by NZZD (1 review written)

All is fine until you need to make a claim and then you are faced with one barrier after another. They want to take your money but they do not want to pay out. We had booked 3 flights which we had to cancel due to sudden illness we needed numerous pieces of paper and a full medical history for every claim! I will never use them again. Whatever we sent they wanted more. I believe the whole purpose was to get us to drop the claim - it only made me more determined. Do not use this insurer… Read Full Review

Bigbird64's Response to NZZD's Review

Written on: 06/06/2019

I am in process of making claim they have been a nightmare.I ended up in Hospital in Majorca for 8 days after putting out my back,they were atrocious ,I had gold policy which is not worth the paper it's written on ,I needed an MRI scan & was asked if I could pay for it ,I said no I have insurance was told if I couldn't pay I wouldn't get 85- I didn't get it.They were constantly promising to phone/email & never did I spent over 3.5 hrs over 3 days phoning them while,flat on my back on oxygen & morphine .
I was asked about weight & height to get air ambulance back to uk,but they didn't want to pay saying if there were 3 empty seats in a row on a charter flight I could lie across them! I had to ensure normal seat in regular flight.
The list goes on & on of how incompetent they are the amount of stress caused for saying they wouldn't pay for things & still goes on with claiming expenses.Still don't answer messages .
I have told them im making a complaint against them,I have written to the Ombudsman,also to BBC programme " RIP OFF BRITAIN.
I wouldn't wish anyone else to go through the he'll I've gone through.DO NOT USE Insure & Go

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★☆☆☆☆

“Got insurance to fly to Brussels .B M I regional went...”

Written on: 08/03/2019 by markling (1 review written)

Got insurance to fly to Brussels .B M I regional went into liquidation Insure and go asked me to print lots of pages and guess what my travel insurance does not cover Flights or airport parking or hotels or any thing It may seem value for money but totally useless… Read Full Review

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★☆☆☆☆

“Do not expect them to pay claims....”

Written on: 05/01/2019 by Shirls123 (1 review written)

We have used this company many times & recommended to our friends, based on the great reviews. Unfortunately this company was great until a claim was made. The insurance was taken out at the same time as the trip was paid, which was about 10 months prior to travelling. Unfortunately 5 days prior to the trip my husband had an accident & broke his arm, but as this did not affect his ability to fly we did not advise the insurance company of his accident. BIG MISTAKE! My husband had paid for a tour… Read Full Review

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★☆☆☆☆

“unfriendly, and very limited coverage for the price”

Written on: 29/12/2018 by 211Nash (1 review written)

I damaged a tire on a rental car traveling in Europe. I hadn't taken coverage with the car rental firm because we believed damage would be covered by Insure and Go. The cost of a replacement tire was 311 Euros. Insure and Go required *extensive* documentation with a claim form--passport, drivers licence, rental documentation, photographic evidence of damage, official records of travel, etc, etc, etc. I complied with these demands and submitted the claim. After being ignored several times, and… Read Full Review

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★☆☆☆☆

“Pointless insurance”

Written on: 16/12/2018 by Richar (1 review written)

Insureandgo. I gave one star for rating only because the website would not allow no stars. Over the past three years I have had three occasions to claim. Each occasion has been an uphill struggle to get them to do anything. The latest issue is a recent ski injury to my wife. Their advice(assistance) was to use my EHIC card and go to the local hospital. What is the point of the insurance? I will never insure with them again and recommend no one else bothers. They are useless and do all they… Read Full Review

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★☆☆☆☆

“Terrible claims service!”

Written on: 30/08/2018 by Akagiz (1 review written)

Terrible claims service! I have been with Insure and Go for 6 years on an annual insurance policy and have not needed to claim up to now. I put a very simple claim through nearly 3 months ago and have heard literally nothing since. I have chased and chased and have been fobbed off by the central call center operators who can not tell me anything about the claim after holding for at least 30 mins each time to before someone answered. There is no opportunity to talk directly to the claims team… Read Full Review

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★☆☆☆☆

“Pre existing Medical conditions- discrimination ”

Written on: 08/08/2018 by Janlondon (1 review written)

After using InsureandGo for several years with and without my ‘Pre existing medical condition ‘ I was astounded and disgusted to be refused cover yesterday. 19 months ago I had surgery for bowel cancer. The tumour was completely removed and I left hospital with a clean bill of health. I am very fortunate that I did not need any further treatment. One month later I decided to take a short holiday so I renewed my annual policy. I went through the medical screening with InsureandGo and was… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 21/12/2017 by Ameliel263 (1 review written)

the policy is not worth the paper it is written on.looks good on at first sight but there are so many exclusions they will try to wriggle out of any claim. currently complaining to ombudsman… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 06/10/2017 by cbMedeiros333 (1 review written)

Claim submitted over 1 month ago. No acknowledgement. No return calls. Rude unhelpful staff, inconsistent information and still no response! I was even to they are to busy to call! Ive evwn had emergency surgery but they still need more information. Guess i wont be getting any money. Raised a complaint but absolutely a waste of time… Read Full Review

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★☆☆☆☆

“Just received confirmation from this Company saying...”

Written on: 22/09/2017 by JairKirkland (1 review written)

Just received confirmation from this Company saying that 'This is the claim check for yours modern travel assurance. Do me a favor save it for your records' Thing is, I never heard of them and certainly would not pay £261 for travel insurance… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 17/09/2017 by Haleye76 (1 review written)

Made a mistake on the dates on my policy, contacted them straight away to adjust of cancel and take out another policy but awful customer service could not help and apparently had to contact the 'under writers' to get this sorted. Couldn't be bothered and will shop elsewhere from now on… Read Full Review

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★☆☆☆☆

“I have recently been taken ill whilst in holiday in...”

Written on: 15/09/2017 by Unsatisfied99 (1 review written)

I have recently been taken ill whilst in holiday in crete, which resulted in me being hospitalised for 5 days. Where do I start!!! It took them four days and many phone calls, family in the uk and doctors in the uk pushing hourly before they would agree cover. They went through everything to get out of it. My partner was given no where to stay. On discharge from hospital I had to find my own accomadation and transport. They all change their names and then say that .... doesn't work their… Read Full Review

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