My Father was looking forward to a motorcycle tour in Spain but unfortunately 2 weeks beforehand while on a weekend ride out with me he had a small 'off' on his motorcycle resulting in a broken leg. He was gutted about missing his touring mc holiday but was insured with Aviva. He found the claims process simple and was in under 2 weeks of having the accident recieved his money for his claim under his insurance policy. Excellent work Aviva.

At the age of 60 I have had my first experience of claiming insurance.I had planned to go with my wife on a Caribbean cruise but in the days proceeding it I caught a flu like illness and was adviised not to travel.I had insurance with Aviva through my first direct account.From first calling them to settlement they have been nothing but helpful.I was able to scan and submit documents electronically and on the occasions when I spoke to their agents (i believe these are employed by a handling firm called cegagroup) they have been polite sympathetic and helpful.Full refund minus a small excess back into my account less than 14 days after submitting documents.I had been expecting a negative experience but it is difficult to think what they could have done better.

I used the annual Aviva policy via my first direct account. 2 weeks before travelling a family member (not part of the travelling group) suddenly became ill, and 3 days before they died. I kept in contact with them, which helped, but in general the contact, advice and claim were all handled sympathetically and promptly, and the claim was paid in full in less than a fortnight. After all the horror stories you hear about it's great to see that a genuine claim in horrible circumstances is dealt with so well. Well done Aviva. A key part is to give as much information as you can to the medical screening line which proved invaluable in my case.

I have bought a annual multi-trip travel insurance on 6th March,2010 with 10% online discount for £56.12 (+baggage cover, worldwide excluding USA). There is field to specify the start date of policy and I specified 1,April,2010.I used quidco to get £15 cashback ( so the policy cost is £41.12).
I received the policy in post and it actually starts on 6,March,2010 (date of purchase). I phoned the customer care and they said they are NOT responsible for online orders...wtf..? They said they can cancel the policy &can give me a new policy for £62.36 (without 10% online discount)starting from 1,April,2010. If they cannot honor their own online orders, then how will I be treated during times of claims, if worst thing happens..?. I canceled the policy and looking for better providers.

I was about to take out a Norwich Union travel insurance policy until I discovered that they exclude all claims regarding Deep Vein Thrombosis (DVT). It is hidden in the Key Facts document. I do not have any history of DVT. However, what good is this policy if I flew to say Mexico on a 13hr flight and had DVT? Not something anyone would relish! Beware, read all the policy documents and Key Facts, however boring.

I contracted Lyme disease in USA. There was no problem reclaiming any expense with my treatment. A few weeks later my wife passed a kidney stone. Phew what a holiday. Once again Norwich Union came up trumps. On two occasions they phoned me to ask how my wife was! Great service

Excellent service.

Excellent service - they quickly dealt with Hospital staff, new flights and our taxi home.