Maple Manor Parking Reviews - www.gatwickparking.net

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3.3 / 5
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Maple Manor Parking www.gatwickparking.net
Maple Manor Parking www.gatwickparking.net
Maple Manor Parking www.gatwickparking.net
Maple Manor Parking www.gatwickparking.net

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Latest Reviews

“poor security ,poor driver - no communication company,”

Written on: 01/10/2017 by aj2017 (1 review written)

I had parking package included with Gatwick hotel for our holiday abroad this summer. our brand new vehicle is fitted with a dash cam which captures all verbal communication, speed, gps location and visual The driver of Maple Manor parking took our vehicle 21 miles away to an insecure yard where is stayed for most of the holiday. the day before our return another driver took out our Cd and played the radio, he is seen leaving the insecure yard and stating that the song on the radio fleet foxes… Read Full Review

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“Long, long waits dropping off and picking up”

Written on: 26/09/2017 by drsgbaker (1 review written)

My husband lost the booking details and we didnt realise that we had to call 20 minutes prior to dropping the car off (at the Hilton hotel South terminal). When we arrived the operatives were very helpful and he rang the office immediately. From the time of his phone call to someone actually turning up to take the keys & car was 60 minutes. i appreciate that it was our fault that we had to wait 20 of those minutes but even so 40 minutes wait is not acceptable. On our return we phoned once… Read Full Review

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“Terrible service no staff”

Written on: 23/09/2017 by Cortina1 (1 review written)

Arrived 17th September 2am In short no staff not answering phone Just told take it up with management Had to wait 2 hours Collect our own car Bentley from a field Go back to distraught wife standing with cases driving my own car back to airport Staff not a clue what to do Waiting for an apology of sorts don't hold your breath God help you if you book in winter Might as well take you car to their field yourself and hand over your money there … Read Full Review

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“AVOID at all costs”

Written on: 25/07/2017 by dmagner1 (1 review written)

I got my car back damaged and an item stolen from my arm rest, after a thorough investigation I am told the damage was already there, although you cannot see anything in the photo taken when the car was dropped off and the staff say they didn't take the item, so they obviously didn't take it, I really thought someone would say "yeah it was me I stole it" AVOID… Read Full Review

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“What a shambles - Never Again - Get a taxi instead!”

Written on: 06/06/2017 by S117 (1 review written)

How to ruin a great holiday? use Maple Manor Parking at Gatwick. This is the 2nd time I have used them. The first time I waited 1.5 hours for my car. After seeing the same drivers return again and again I was told it was traffic congestion by the operators. When the driver arrived he said "I only picked it up 10 minutes ago!". To their credit, I got a full refund and decided to give them another chance. 2nd time - 35 minute wait for the car, driver scraped the roof of the car with the car park… Read Full Review

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“30 minute wait for car delivery”

Written on: 25/05/2017 by ReganMcCarty318 (1 review written)

had to wait 30 mins for car to be delivered on my return. only 3 cars were delivered to customers in this time and when i phoned to complain they said they were 'really busy'. quite ridiculous given the cost and would have been quicker to get the bus to the long stay carpark, and saved £30… Read Full Review

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“Very long wait!”

Written on: 24/05/2017

We phoned after we had collected our luggage, and got a quick answer telling us where to pick up the car. When we arrived in the car park there were already a lot of people waiting for their cars. After about 25 to 30 minutes waiting, watching about 1 car every 5 minutes turning up, we called again and were told they were very busy as a lot of flights had turned up, which they must have been expecting as everyone gives return flight information. Our car did not arrive until we had been in the… Read Full Review

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“Maple Manor Parking”

Written on: 24/05/2017 by MadelineHumphries307 (1 review written)

Upon return to the airport I telephoned Maple Manor Parking as we were going through Passport control and was kept on hold for over 15 minutes - in which time we had collected our cases and made our way out of the terminal before I spoke to a human - it then took another 35 minutes of waiting until they returned the car. As the driver turned up with the car I noticed a small dent in my drivers door. The driver was not interested in talking about it and told me to take photos and email customer… Read Full Review

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“Disgusting service rude staff ”

Written on: 22/05/2017 by NicolaC1986 (1 review written)

Waited an hour and a half for our car with no explanation they wasn't answering the phones staff were shouting in people's faces so not at all professional we could have collected our car ourselves and been home by this time… Read Full Review

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“car been used for a runaround !!”

Written on: 10/05/2017 by 408McWilliams (1 review written)

got my car back,with about 175 extra miles on the clock, radio station changed , bits missing from inside of the car, and crisps in the drink holders !!… Read Full Review

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“AVOID AT ALL COSTS. Somehow managed to drive over my...”

Written on: 10/05/2017 by David_J_A (1 review written)

I spent a four weeks on holiday and returned on 24th April 2017 to be told that one of the attendants had somehow managed to drive over my remote key fob damaging it beyond repair. They did get a replacement but I then had to get my spare key re-programmed and get a new key blade as the original was damaged. I was offered no apology for this and was simply told to send them the invoice for the re-programmed key which they duly paid. They offered 7 days free parking as a "goodwill"… Read Full Review

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“Disappointing and very frustrating”

Written on: 21/03/2017 by 1Jasper2 (1 review written)

After driving 6 hours I telephoned 25 minutes before our eta as requested by the company. On arrival at the Hilton hotel we then waited 20 minutes watching cars drive up and be met before telephoning again and were told to wait with the car. After another 20 minutes my husband was so cold he moved into the foyer and I checked in. 10 minutes later the driver turned up. I telephoned the company to register our complaint and was told I could get 25% off my next booking. Of course I replied that… Read Full Review

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“Car damaged”

Written on: 15/03/2017 by MarissaHewitt (1 review written)

Terrible company. Our car was damaged when we collected it and the company have refused to accept respinsibility and cover the cost of the repair. Do not use them… Read Full Review

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Dmagner1's Comment

Written on: 25/07/2017

funny enough the same with mine although they produced a photo saying the damage can be clearly seen when i dropped it off, although nothing could be seen and i had sun glasses stolen from my car too, AVOID

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“STAY AWAY.”

Written on: 30/11/2016 by ajpt82 (1 review written)

I would certainly not recommend parking with Maple Manor. My car was damaged whilst in their care and they basically want nothing to do with it because I didn't immediately notice the damage and report it to them before the car left their care. I tried to be diplomatic via email but they aren't interested so now I am making it my mission to warn other drivers of the shoddy service I receive. If you want to pay £100 for a damaged car then Maple manor are the boys!

Stay Away!… Read Full Review

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Dmagner1's Response to ajpt82's Review

Written on: 25/07/2017

I got my car back damaged and an item stolen from my arm rest, after a thorough investigation I am told the damage was already there, although you cannot see anything in the photo taken when the car was dropped off and the staff say they didn't take the item, so obviously they didn't take it, I really thought some would say "yeah it was me i stole it". AVOID

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“Car Scratched and Damaged!!!!”

Written on: 07/11/2016

On delivery of my car the driver left fairly quickly and did not do the customary walk round the car! This raised my suspicion so I walked round the car to discover serious damage and scratches to rear wing!! I went and caught the driver before he got on the escalator and brought him back, only for him to say sorry he hadn`t seen it!!! Once I reported the damage to Maple Manor I received an e mail to say they had checked their cameras and the damage must have happened in the car park, please… Read Full Review

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Dmagner1's Comment

Written on: 25/07/2017

I got my car back damaged and an item stolen from my arm rest, after a thorough investigation I am told the damage was already there, although you cannot see anything in the photo taken when the car was dropped off and the staff say they didn't take the item, so obviously they didn't take it, I really thought some would say "yeah it was me i stole it". AVOID

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“Not meet and greet, stand and wait”

Written on: 21/10/2016 by Martinezli423 (1 review written)

Rubbish service, they had my flight number so the car should be here but that would be too simple. Will not use again. Currently 15 minutes and counting… Read Full Review

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“long wait and aggressive staff”

Written on: 09/09/2016 by 430Cassidy (1 review written)

I had to wait 25 minutes after phoning for my car to be delivered. When I told an arriving family to bear this in mind when you return, the Maple Manor guy went mad and started really berating me "how dare you, that is so out of order, how would you like it if I came to your place of work and told your customers that your service was really bad" etc I told him that people have a right to know and he just carried on aggressively having a go at me! What a bunch of jokers. Never use these!… Read Full Review

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“If only they cared This could cost you thousands”

Written on: 13/08/2016 by AlissonDavies (1 review written)

Paid MMP because I have a car I like and its new Parked and on return it took over 30 minute Filthy on return and damaged Driver who could barely speak English had no driving credentials with him Company agreed for me to get quotes and then said they shouldn't have done that Handef over to a negotiator who offered only to refund parking charge Neither MMP management or Holiday extras would reply Bottom line is I have a bill for thousands Avoid it and don't give your car to a third party They… Read Full Review

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Dmagner1's Comment

Written on: 25/07/2017

I got my car back damaged and an item stolen from my arm rest, after a thorough investigation I am told the damage was already there, although you cannot see anything in the photo taken when the car was dropped off and the staff say they didn't take the item, so obviously they didn't take it, I really thought some would say "yeah it was me i stole it". AVOID

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“Unprofessional and damaged car mirrors ”

Written on: 03/08/2016 by 217Choate (1 review written)

After parking my car with the Hamptin by Hilton Hotel for or family holiday, they subcontract their offsite parking to this company. Be warned! Firstly they had the wrong details for our flight home, do we had to wait for the car over an hour (despite Giving this information to the hotel twice!). We checked the car over for damage and the mileage, all fine. Only to discover when we got home both electric mirrors had been manually and forceably closed and pulled off their hinges. Reported it… Read Full Review

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Dmagner1's Comment

Written on: 25/07/2017

I got my car back damaged and an item stolen from my arm rest, after a thorough investigation I am told the damage was already there, although you cannot see anything in the photo taken when the car was dropped off and the staff say they didn't take the item, so obviously they didn't take it, I really thought some would say "yeah it was me i stole it". AVOID

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“Long wait for car to be returned”

Written on: 27/06/2016

On leaving our car with Maple Manor driver, he failed to tell us that it was very important to remove our house keys from the set. This was not something we thought about so early in the morning, but it was a serious omission on his part. When we returned to Gatwick we tried to call having collected our baggage, but no one answered the phone. We made our way to the car park and then we were told it would take half an hour for the car to arrive. By this time we may as well have gone to a… Read Full Review

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