Maple Manor Parking Reviews - www.gatwickparking.net

★★★☆☆
3.3 / 5
59% of users recommend this
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  • Value For Money

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Maple Manor Parking www.gatwickparking.net
Maple Manor Parking www.gatwickparking.net
Maple Manor Parking www.gatwickparking.net
Maple Manor Parking www.gatwickparking.net

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Latest Reviews

★★☆☆☆

“Child’s Toy in car”

Written on: 07/05/2019

After waiting 15 minutes in the car park at Gatwick for my car to arrive, I inspected the car and found there was a child’s toy in the back. Not having young children I asked the delivery driver how a child’s toy has got into the back of my car. He just said to email the office. I emailed the office to ask the question and complain about the 15 minute wait. Their reply was that they don’t know why a toy was in the back of my car and that as they are an offsite parking company a 15-20… Read Full Review

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★☆☆☆☆

“Unfortunately I couldn’t give them zero… ”

Written on: 18/09/2018 by stephentemple (1 review written)

Unfortunately I couldn’t give them zero stars... Left my RS6 with them last year at Gatwick, when returned the brakes were smoking hot, the radio retuned to Kiss and an empty tank of fuel. I was told to email complaints which I did - they completely ignored my email. I gave them one last try this year thinking it was a one off. I expressed my concerns to the gentleman checking in my car. I made sure I took photo evidence this year of Milage and fuel levels etc. My car was reporting 110… Read Full Review

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★☆☆☆☆

“Company went under”

Written on: 19/07/2018

Absolutely disgusted by this company. Do not use them! I booked a weeks parking with them in Gatwick in July 2018 the day before I was due to travel. At drop off the staff were unhelpful but I thought it was just staff being lazy and thought nothing more of it. I was given a ticket with my reference number on it and instructions to call a number when I got my baggage and then go to car park 5. Car park 5 is just outside the terminal. I was travelling with a 1 year old and a 5 year old child… Read Full Review

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★★★★☆

“Good service”

Written on: 29/06/2018 by Wally_51 (3 reviews written)

Booked a parking package with Courtyard by Marriott at Gatwick South. Check in at hotel and with Maple Manor desk at the hotel was simple and efficient. I knew the car would be taken offsite so wasn't concerned about the 19 miles put on the clock. On return, the Maple Manor desk was again efficient. I checked the car over and all appeared fine. This seemed a reasonable package at £168 for a night in the hotel and up to 15 days parking. There is a £3 shuttle from hotel to airport, but we… Read Full Review

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★☆☆☆☆

“Damaged Wheel”

Written on: 28/04/2018 by kevinwatson (1 review written)

The 3rd time that I have used Maple Manor. The car looked ok when I picked it up but after getting home and washing the car to get all the dirt off there was a 3 inch scuff on the wheel rim. This was very annoying as the wheels had all been refurbished and sprayed black just 3 weeks previously. Maple Manor need to be honest and admit / report any damage to the car rather than attempt to hide it. The car park is very narrow in Gatwick South terminal and I guess a lot of wheel rims will be… Read Full Review

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★☆☆☆☆

“Damaged car ”

Written on: 03/04/2018 by 220Cochran (1 review written)

I've used Maple Manor many times in the past and have never had a problem Car was spotlessly clean when it went in and on collection noticed a large patch of mud on the back bumper only which was strange but put it down to weather and storage conditions. Cleaned the car the day after I got home and when the mud washed off there was a large dent/scrape in that particular spot. Rang Maple Manor to complain and they said my responsibility to check car before I left car park. I explained I'm not… Read Full Review

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★★★☆☆

“Disappointing experience ”

Written on: 02/04/2018 by Essexspursfan (1 review written)

We used Maple Manor in conjunction with an offer at the Hilton at Gatwick. We notified them we were about 20 minutes from Gatwick as advised. No one turned up so had to call them again - eventually turned up about 45 minutes after we arrived. On arriving back at Gatwick there was a general lack of organisation. If we hadn't seen our car arriving I doubt we would have been told it was there - there appeared to be no system for notification. We approached the staff to get the car and struggled… Read Full Review

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★☆☆☆☆

“Vehicle Damaged ”

Written on: 27/02/2018 by ChrisJW52 (1 review written)

Do not under any circumstances go near this company. I travelled from Gatwick in January 2018, my car had recently been serviced and passed its MOT. The vehicle was collected from the hotel and taken to secure parking. On my return driving out of the hotel heard a knocking noise from the front of the car so I pulled over to check, couldn’t see anything but it continued so I pulled over again and reported it to Gatwick Parking. Drove home at a steady pace and booked my car in for inspection… Read Full Review

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★☆☆☆☆

“poor security ,poor driver - no communication company,”

Written on: 01/10/2017 by aj2017 (1 review written)

I had parking package included with Gatwick hotel for our holiday abroad this summer. our brand new vehicle is fitted with a dash cam which captures all verbal communication, speed, gps location and visual The driver of Maple Manor parking took our vehicle 21 miles away to an insecure yard where is stayed for most of the holiday. the day before our return another driver took out our Cd and played the radio, he is seen leaving the insecure yard and stating that the song on the radio fleet foxes… Read Full Review

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★★☆☆☆

“Long, long waits dropping off and picking up”

Written on: 26/09/2017 by drsgbaker (1 review written)

My husband lost the booking details and we didnt realise that we had to call 20 minutes prior to dropping the car off (at the Hilton hotel South terminal). When we arrived the operatives were very helpful and he rang the office immediately. From the time of his phone call to someone actually turning up to take the keys & car was 60 minutes. i appreciate that it was our fault that we had to wait 20 of those minutes but even so 40 minutes wait is not acceptable. On our return we phoned once… Read Full Review

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★☆☆☆☆

“Terrible service no staff”

Written on: 23/09/2017 by Cortina1 (1 review written)

Arrived 17th September 2am In short no staff not answering phone Just told take it up with management Had to wait 2 hours Collect our own car Bentley from a field Go back to distraught wife standing with cases driving my own car back to airport Staff not a clue what to do Waiting for an apology of sorts don't hold your breath God help you if you book in winter Might as well take you car to their field yourself and hand over your money there … Read Full Review

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★☆☆☆☆

“AVOID at all costs”

Written on: 25/07/2017 by dmagner1 (1 review written)

I got my car back damaged and an item stolen from my arm rest, after a thorough investigation I am told the damage was already there, although you cannot see anything in the photo taken when the car was dropped off and the staff say they didn't take the item, so they obviously didn't take it, I really thought someone would say "yeah it was me I stole it" AVOID… Read Full Review

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★☆☆☆☆

“What a shambles - Never Again - Get a taxi instead!”

Written on: 06/06/2017 by S117 (1 review written)

How to ruin a great holiday? use Maple Manor Parking at Gatwick. This is the 2nd time I have used them. The first time I waited 1.5 hours for my car. After seeing the same drivers return again and again I was told it was traffic congestion by the operators. When the driver arrived he said "I only picked it up 10 minutes ago!". To their credit, I got a full refund and decided to give them another chance. 2nd time - 35 minute wait for the car, driver scraped the roof of the car with the car park… Read Full Review

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★★☆☆☆

“30 minute wait for car delivery”

Written on: 25/05/2017 by ReganMcCarty318 (1 review written)

had to wait 30 mins for car to be delivered on my return. only 3 cars were delivered to customers in this time and when i phoned to complain they said they were 'really busy'. quite ridiculous given the cost and would have been quicker to get the bus to the long stay carpark, and saved £30… Read Full Review

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★☆☆☆☆

“Very long wait!”

Written on: 24/05/2017

We phoned after we had collected our luggage, and got a quick answer telling us where to pick up the car. When we arrived in the car park there were already a lot of people waiting for their cars. After about 25 to 30 minutes waiting, watching about 1 car every 5 minutes turning up, we called again and were told they were very busy as a lot of flights had turned up, which they must have been expecting as everyone gives return flight information. Our car did not arrive until we had been in the… Read Full Review

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★☆☆☆☆

“Maple Manor Parking”

Written on: 24/05/2017 by MadelineHumphries307 (1 review written)

Upon return to the airport I telephoned Maple Manor Parking as we were going through Passport control and was kept on hold for over 15 minutes - in which time we had collected our cases and made our way out of the terminal before I spoke to a human - it then took another 35 minutes of waiting until they returned the car. As the driver turned up with the car I noticed a small dent in my drivers door. The driver was not interested in talking about it and told me to take photos and email customer… Read Full Review

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★☆☆☆☆

“Disgusting service rude staff ”

Written on: 22/05/2017 by NicolaC1986 (1 review written)

Waited an hour and a half for our car with no explanation they wasn't answering the phones staff were shouting in people's faces so not at all professional we could have collected our car ourselves and been home by this time… Read Full Review

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★☆☆☆☆

“car been used for a runaround !!”

Written on: 10/05/2017 by 408McWilliams (1 review written)

got my car back,with about 175 extra miles on the clock, radio station changed , bits missing from inside of the car, and crisps in the drink holders !!… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS. Somehow managed to drive over my...”

Written on: 10/05/2017 by David_J_A (1 review written)

I spent a four weeks on holiday and returned on 24th April 2017 to be told that one of the attendants had somehow managed to drive over my remote key fob damaging it beyond repair. They did get a replacement but I then had to get my spare key re-programmed and get a new key blade as the original was damaged. I was offered no apology for this and was simply told to send them the invoice for the re-programmed key which they duly paid. They offered 7 days free parking as a "goodwill"… Read Full Review

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★☆☆☆☆

“Disappointing and very frustrating”

Written on: 21/03/2017 by 1Jasper2 (1 review written)

After driving 6 hours I telephoned 25 minutes before our eta as requested by the company. On arrival at the Hilton hotel we then waited 20 minutes watching cars drive up and be met before telephoning again and were told to wait with the car. After another 20 minutes my husband was so cold he moved into the foyer and I checked in. 10 minutes later the driver turned up. I telephoned the company to register our complaint and was told I could get 25% off my next booking. Of course I replied that… Read Full Review

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