Company has taken my returned glasses but refused to refund me and now says they are in liquidation so I can't have a refund or the glasses that I paid over £300 for back, DO NOT BUY ANYTHING FROM THEM. The website does not say that any returns from before 30/11/22 will not be refunded and does not make it clear that they are in administration. The glasses were covered by the Christmas returns guarantee and they have literally taken the glasses and said try and claim the money from your card issuer. A total disgrace The administrators are acting improperly - please beware before you buy or return anything from them. The phone line is not answered.

I ordered a pair of designer frames and when they arrived the hinges on the arms were bent. I immediately got in contact with Shade Station they asked me to return them which I did the following day. Their reply was that I had damaged them and they were not liable to refund me. I hadn't even worn them. When I pointed out my customer rights, they changed tack and said they weren't liable and that I should take it up with the manufacturer. Basically, they are a shady company that arent interested in your customer rights. Go elsewhere!

I ordered prescription sunglasses. When they arrived, they seemed a little small and sure enough, they weren't the large frames I ordered (i'm a big guy, I order large of everything). When I asked them to rectify it, they refused saying the mistake was on MY end, not theirs. So, I had to mail back the smaller frames (at my own cost-over 100$) throw away prescription lenses that were too small, order the right size frame, new prescription lenses (paying twice!) and THEN they tell me the larger size is on backorder for MONTHS. The sunglasses I ordered for myself in June did not arrive until--wait for it--NOVEMBER. And...because of their mistake... the $300 glasses cost me well over $500. Their "customer service" did not make ANY accommodations for this customer at all. Go elsewhere. If you do have problems with your order, expect stonewalling and doubling down on poor customer service positions.

Last year i purchased a Gucci sunglass, and it was perfect and original. Thinking the same i bought a dolce & gabbana sunglasses recently and it is fake. Firstly, the sunglasses are very light as if lifting a toy in hand, feels like holding a cheap sunglass. Secondly, the cleaning cloth was missing from the box. The brand name printed both on the carry case and the sunglass cover are just getting rubbed of when scratched lightly, It should not be going off so easily, after all it is one of the famous brands. The carry case was also totally different from what was shown in the photos. Was a cheat

Don't order from this company if you are in Australia. I ordered Oakley Snow Goggles for my son's birthday as he was going on a snow boarding trip and paid an extra $30 AUD for speedy delivery and the goggles arrived 2 weeks after he was back home from his holiday!! The company claims the extremely slow delivery was because I gave a PO Box address, but I was never advised this wasn't acceptable, & was never contacted for an alternate address, which I could have easily provided. Even once I did give my street address it took another week to arrive!!! The only compensation they provided for their incompetance was a refund for the "speedy delivery"!!!

I purchased and paid via paypal but immediately received pop up message saying we had issue with payment call 0337 number customer service,I checked my paypal account and money was paid to shade station immediately.even after calling customer service denying the order,after I gave them transaction ID claiming receiving money but not the order!!! After placing order again over the phone still didn’t receive any order confirmation or recipe,after calling them 4 times within 10 days,didn’t receive my order and finally invoice was send in wrong name and no description of my purchase!!! Never received my order and had to contact paypal to claim refund and waiting 3 weeks. I was fooled by reviews but it seems these days website just requesting leaving review only from few customers which rarely receiving appropriate service.

Ordered sun glasses and did not receive them. Sent numerous messages but they would not respond. Absolutely shocking service. DO NOT buy from them

The glasses that I received from Shade Station are cheap knock-offs. DO NOT ORDER FROM THESE GUYS

Extremely bad service!! I paid for express delivery and also spoke to them to ensure I got my parcel on time. That did not help. Express delivery did obviously mean that dispatch was not even done on the first working day after the order was placed...... Just got off the phone with them and formal complaints, about misdirecting information about delivery times on their website, should be done over the phone with the lady I spoke to - as if that would help. I recommend that customers do not take what Shadestation claims of service at face value and definitely do not spend money on express delivery!

Order Tomford sunglasses and got problem just after having on sunglasses for 3 times, contact for repair took a month to get my glasses back in same post box I send them without fix and marked as fixed. Never recommend to anyone, better spend a litre extra and buy from authorised dealer shops,now even not sure that my glasses are real or fake

Appalling rude attitude by Shadestation.co.uk Their prices are a total sham. Never in my years of shopping online have I paid for something, the money being taken and then receive a demand for extra payment! My order was accepted and paid for and the entire amount of money taken from my account. After an hour or so I received a request (via PayPal) asking me for MORE money! I was immediately suspicious believing this was a sham and called Shadestation The rude useless, intellectually challenged Shadestation customer agents said the extra demand was for 'VAT' I tried numerous times to point out that that as they were a UK company the goods were in the UK and being posted to me within the UK the price I was charged was correct. However this was flatly rejected. No apology was offered, no offer was made to honour the order at the price I had paid them and no recognition from them of any kind that they were even at fault. Have now contacted Bury Trading Standards (who concurred this was dodgy) and Paypal to complain. HMRC will be notified re the dodgy dealings. Avoid! BEWARE The price you are offered by Shadestation is not the price you will pay-

I ordered a Kate spade watch for a birthday present only for it to arrive and look as if the face of the watch has had water damage of some sort. I paid over £150 for the watch and was going to buy myself one if I liked it when it arrived and now have to pay for postage for it to be exchanged!!! After hearing so many good things about the website I am so disappointed and will be telling everyone about how bad my experience was and that I will now not be able to give a friend her birthday present. I will not be shopping there again.

Fantastic Service, Ordered a watch I wanted, the Michael Kors Kerry it arrived with in a day of ordering it. Cheaper than the rest of the stores online by a substantial difference. Would order from here again, and would recommend anyone who is looking for what I needed, plus they have great deals on sunglasses and a great discount.

I ordered the Armani watch for my wife on Saturday, 15th of August 2015 and received it in the morning on Wednesday, 19th of August in Latvia. The watch is great and the price and the service are great too. My wife is happy with the watch. I was happy to deal with Shadestation. Thank you very much, Shadestation!

Couldnt of asked for a better service and quality. Save so much money, I'd rather pay less for the exact same product I was going to by my wife a side present for her anniversary and I did, abit anxious at first but well worth it. amazingggggggggg!!

Amazing service, was skeptical of buying sunglasses online but they proved me wrong! came within 2 days of ordering, lovely packaging with sweets as well! Will definitely use again and recommend to everyone!

I ordered sunglasses from Shade Station and when they arrived there was a small fault and for a £200 pair of glasses I wasn't happy and returned them. It cost £7.15 to send them via Royal Mail Special Delivery. They refused to refund the postage as they considered there was no fault. I feel really sorry for the next person they fob this pair off with. Suspect they buy in seconds from manufacturers and then sell them off as new. If you are someone who likes good customer service and doesn't like dealing with shady companies then leave Shade Station well alone. Pay more for decent quality and service.